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Reviews of Holiday Inn & Suites Al Jubail, an IHG Hotel

4 out of 5
Holiday Inn & Suites Al Jubail, an IHG Hotel
35817 Jalmudah, Taibah, Al Jubail

Reviews

9.2

Wonderful

Rating 10 - Excellent. 19 out of 27 reviews" "
Rating 8 - Good. 6 out of 27 reviews" "
Rating 6 - Okay. 1 out of 27 reviews" "
Rating 4 - Poor. 1 out of 27 reviews" "
Rating 2 - Terrible. 0 out of 27 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

10/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

4/10 Poor

BASHAR

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Short break
Unfortunately I sent them a note that I am coming with my wife, but the gave us 2 small beds. Also the receptionist during check in wasn't up to the standard of welcoming guests. The food and appearance is very nice.
Stayed 1 night in Jan 2024
Response from Turki Munshi on 1 Feb 2024
Dear Valued Guest,Greetings from Holiday Inn & Suites al Jubail. Thank you for your feedback. We appreciate your comments and apologize that your recent stay did not meet your expectations and will share your comment with the management so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide a better experience. Best regard Turki MunshiHotel Management

10/10 Excellent

naif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, clean and quite. They let us check in early with no problems.
Stayed 1 night in Nov 2023
Response from Turki Munshi on 22 Nov 2023
Dear Mr. Naif, We would like to thank you for choosing Holiday Inn & Suites Al Jubail during your last visit. We are very glad to know that you enjoyed your stay, and our services met your expectations. Looking forward to welcoming you againSincerely,Hotel ManagementTurki Munshi

8/10 Good

Ammar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Close to restaurant and shop but the price was high
Stayed 3 nights in Sep 2023
Response from Abdullah Alahmadi on 23 Sept 2023
Dear Mr. We would like to thank you for choosing Holiday Inn & Suites Al Jubail during your last visit. We are very glad to know that you enjoyed your Feedback, and our services met your expectations. Looking forward to welcoming you againSincerely,Guest Relation Abdullah Alahmadi

10/10 Excellent

Ghanim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Yosra Kabi on 10 Sept 2023
Dear our guest We would like to thank you for choosing Holiday Inn & Suites Al Jubail during your last visit. We are very glad to know that you enjoyed your visit, and our services met your expectations. Looking forward to welcoming you againSincerely,Guest Relation

10/10 Excellent

ABDULELAH, Riyadh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Holiday Inn & Suites Al Jubail on 15 Jun 2023
Dear , We would like to thank you for choosing Holiday Inn & Suites Al Jubail during your last visit. We are very glad to know that you enjoyed your stay, and our services met your expectations. Looking forward to welcoming you again

8/10 Good

Hassan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, enjoyed my stay. The ironing board was faulty and I did not get a proper replacement. What I got was a small board that was a bit cumbersome to handle.
Stayed 4 nights in May 2023
Response from Holiday Inn & Suites Al Jubail on 12 Jun 2023
Dear , We would like to thank you for choosing Holiday Inn & Suites Al Jubail during your last visit. We are very glad to know that you enjoyed your stay, and our services met your expectations. Looking forward to welcoming you again

8/10 Good

Ibrahim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The place was very clean and relaxing
Stayed 1 night in May 2023
Response from Holiday Inn & Suites Al Jubail on 21 May 2023
We would like to thank you for choosing Holiday Inn & Suites Al Jubail during your last visit. We are very glad to know that you enjoyed your stay, and our services met your expectations. Looking forward to welcome you again Sincerely, Hotel Management

10/10 Excellent

Mohammad

Stayed 2 nights in Oct 2022

10/10 Excellent

Ahmad

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 night in this hotel, solo traveler.
This hotel is new and I consider best of Jubail hotel. New accommodation, furniture, good restaurant and variety of breakfast product, friendly environment.
Stayed 5 nights in Aug 2022
Response from Holiday Inn & Suites Al Jubail on 4 Sept 2022
Dear Mr. Ahmed We would like to thank you for choosing Holiday Inn & Suites Al Jubail during your last visit. We are very glad to know that you enjoyed your stay, and our services met your expectations. Looking forward to welcoming you again

10/10 Excellent

Ahmad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent accommodation
Stayed 5 nights in Jun 2022
Response from Holiday Inn & Suites al Jubail on 19 Jun 2022
We would like to thank you for choosing Holiday Inn & Suites Al Jubail during your last visit. We are very glad to know that you enjoyed your stay, and our services met your expectations. Looking forward to welcoming you again

10/10 Excellent

Mohammed

Stayed 1 night in May 2022
Response from Holiday Inn & Suites on 25 May 2022
Dear Mr.Mohammed We would like to thank you for choosing Holiday Inn & Suites Al Jubail during your last visit. We are very glad to know that you enjoyed your stay, and our services met your expectations. Looking forward to welcoming you again

8/10 Good

TURKI

Stayed 1 night in May 2022
Response from Holiday Inn & Suites on 25 May 2022
Dear Mr.Turki We would like to thank you for choosing Holiday Inn & Suites Al Jubail during your last visit. We are very glad to know that you enjoyed your stay, and our services met your expectations. Looking forward to welcoming you again

6/10 Okay

Enzo

Business traveller
Liked: Staff & service
Disliked: Room comfort
For short stay ok
Short on providing toilet paper and shampoo Food in the only restaurant was ok on breakfast but for dinner only 1-2 dishes out of the whole menu were acceptable but even them were not worth the price paid
Stayed 14 nights in Dec 2021
Response from Holiday Inn & Suites al Jubail on 10 Jan 2022
Dear Mr. ⁦Enzo⁩ We would like to thank you for choosing Holiday Inn & Suites Al Jubail during your last visit Thank you for bringing this to our attention. We apologize for the inconvenience you have experienced during your stay. We will share your feedback with our team and make the necessary actions.

10/10 Excellent

Turky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021
Response from Holiday Inn & Suites al Jubail on 3 Jan 2022
ضيفنا العزيز/ تركي نشكركم لأختياركم فندق هوليداي إن آند سويتس الجبيل لأقامتكم. كما وإنَنا سررنا جداً لعلمنا إنَكم استمتعتم بالإقامة وإن خدماتنا قد حازت على اعجابكم آملين أن نرحب بكم قريباً ومجدداً في فندقنا.

10/10 Excellent

Majed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Holiday Inn & Suites al Jubail on 9 Dec 2021
Dear Mr Majed, We would like to thank you for choosing Holiday Inn & Suites Al Jubail during your last visit. we are very glad to know that you enjoyed your stay, and our service met with your expectation. looking forward to welcome you again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 5 nights in Oct 2021
Response from Holiday Inn & Suites al Jubail on 18 Oct 2021
Dear Sir We would like to thank you for choosing Holiday Inn & Suites Al Jubail during your last visit. We are very glad to know that you enjoyed your visit, and our services met your expectations. Looking forward to welcoming you again

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021
Response from Holiday Inn & Suites al Jubail on 4 Oct 2021
Dear Mr. Mohammed , We would like to thank you for choosing Holiday Inn & Suites Al Jubail during your last visit. We are very glad to know that you enjoyed your visit, and our services met your expectations. Looking forward to welcoming you again

8/10 Good

Moumen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق رائع وجميل للعائلات
الفندق جميل جدا من حيث موقع الخدمات حول الفندق، النظافه، الاستقبال، الخدمات الترفيهيه والرياضيه، خدمة الغرف والاثاث، تنوع قائمة الافطار ، المسبح جميل ومناسب ونظيف جدا ، قنوات التلفاز محدوده بعض الشئ وتحتاج لمزيد من قنوات الترفيه
Stayed 3 nights in May 2021
Response from Holiday Inn & Suites al Jubail on 24 May 2021
ضيفنا العزيز السيد / مؤمن نشكرك لأختيارك فندق هوليداي إن آند سويتس الجبيل أثناء إقامتك في مدينة الجبيل الصناعية. سعدنا بمعرفة مدى استمتاعك بخدماتنا خلال فترة إقامتك لدينا, ونثمن غالياً آرائك وملاحظاتك ونحب ان ننوه اننا قمنا برفع ملاحظاتك لادارة الفندق للقيام بالتحسينات اللازمة. ونأمل أن تتاح لنا الفرصة لاستضافتك مرة أخرى لنظهر لك المستوى الحقيقي والمتميز للخدمة التي نقدمها. ولك منا الشكر الجزيل

10/10 Excellent

Obaid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is nice to stay for business , and family also but charges are little bit higher then expected.
Stayed 2 nights in Mar 2021
Response from Marcom Specialist on 1 Apr 2021
Dear Mr. Obaid Ali Thank you for choosing the Holiday Inn & Suites Jubail during your stay in Jubail Industrial City. We are very pleased to know that you enjoyed the stay and that our services have won your admiration. Your opinions and comments are greatly appreciated and we would like to inform you that we have shared your observations with the hotel staff We hope to welcome you soon and again to our hotel. Thank you very much

10/10 Excellent

Alejandro

Stayed 2 nights in Sep 2023
Response from Turki Munshi on 22 Nov 2023
Dear Alejandro, We would like to thank you for choosing Holiday Inn & Suites Al Jubail during your last visit. We are very glad to know that you enjoyed your stay, and our services met your expectations. Looking forward to welcoming you againSincerely,Hotel ManagementTurki Munshi

8/10 Good

SANGHUN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2022
Response from Holiday Inn & Suites al Jubail on 14 Jun 2022
We would like to thank you for choosing Holiday Inn & Suites Al Jubail during your last visit. We are very glad to know that you enjoyed your stay, and our services met your expectations. Looking forward to welcoming you again

10/10 Excellent

Abdallah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from Holiday Inn & Suites al Jubail on 6 Mar 2022
Dear ,Abdallh ‏We would like to thank you for choosing Holiday Inn & Suites Al Jubail during your last visit. ‏We are very glad to know that you enjoyed your visit, and our services met your expectations. Looking forward to welcoming you again.

10/10 Excellent

abdulaziz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ممتاز
Stayed 3 nights in Feb 2022
Response from Holiday Inn & Suites al Jubail on 1 Mar 2022
We would like to thank you for choosing Holiday Inn & Suites Al Jubail during your last visit. We are very glad to know that you enjoyed your stay, and our services met your expectations. Looking forward to welcoming you again

10/10 Excellent

mamdooh

Stayed 3 nights in Oct 2021
Response from Holiday Inn & Suites al Jubail on 26 Oct 2021
ضيفنا العزيز / السيد ممدوح نشكرك لأختيارك فندق هوليداي إن آند سويتس الجبيل أثناء إقامتك في مدينة الجبيل الصناعية. كما وإنَنا سررنا جداً لعلمنا إنَك استمتعت بالإقامة وإن خدماتنا قد حازت على اعجابك آملين أن نرحب بك قريباً ومجدداً في فندقنا. ولك منا جزيل الشكر