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Reviews of Four Points by Sheraton Al Ain

2.5 out of 5
Four Points by Sheraton Al Ain
Bani Yas Street 117th, Al Ain

Reviews

9.0

Wonderful

Rating 10 - Excellent. 89 out of 164 reviews" "
Rating 8 - Good. 64 out of 164 reviews" "
Rating 6 - Okay. 10 out of 164 reviews" "
Rating 4 - Poor. 0 out of 164 reviews" "
Rating 2 - Terrible. 1 out of 164 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rashid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location friendly environment underground self parking
Stayed 1 night in Apr 2024

10/10 Excellent

sukhpreet

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it, best stay ever
Stayed 1 night in Apr 2024

10/10 Excellent

Abdulla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Julissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The service was excellent. The Welcome Fruit a very nice touch!
Stayed 1 night in Dec 2023
Response from Hili Rayhaan General Manager on 15 Dec 2023
Dear Ms. Julissa, Thank you very much for staying at the Hili Rayhaan by Rotana, Al Ain and for taking the time to provide feedback regarding your stay. We are pleased to know that you had an enjoyable stay with us and that our services exceeded your expectations. I look forward to welcoming you back sometime in the near future.Yours sincerely,Pierre ZayounGeneral Manager

8/10 Good

ALMAHANAD

Liked: Staff & service, amenities, property conditions & facilities
My favourite place to stay while visiting Alain. Located in A nice and quiet part of the city
Stayed 2 nights in Nov 2023
Response from Hili Rayhaan General Manager on 1 Dec 2023
Dear Mr. Albadi, Thank you very much for staying at the Hili Rayhaan by Rotana, Al Ain and for taking the time to provide feedback regarding your stay. I am delighted to know that you enjoyed your stay with us and that we are considered to be a top choice of hotel in Al Ain for you. As we are constantly striving to achieve the highest standards of service and offer the best experiences, it is always very rewarding for my team and I to know that the Hili Rayhaan by Rotana, Al Ain has met and exceeded your expectations. I will ensure that your positive feedback is passed on. I hope to have the pleasure of welcoming you back to the Hili Rayhaan by Rotana, Al Ain sometime in the near future. Yours sincerely,Pierre ZayounGeneral Manager

10/10 Excellent

Fatima

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stafe
Stayed 1 night in Jul 2023
Response from Reel on 11 Aug 2023
Dear Ms. Fatima, Thank you for sharing your feedback of your recent stay with us. We are pleased to hear that you had an enjoyable time with us, and we look forward to welcoming you back to Hili Rayhaan in the future. Best regards, Reservations Team

6/10 Okay

Lijo

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2020

10/10 Excellent

Faran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020

2/10 Terrible

Rami

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad experience
They kept us waiting for more than 2 hours in order to satisfy other customers, out of 3 rooms that we booked we only received one on time 2pm and the last one was given to us at 4pm
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel enjoyed my stay in there, the mall is few steps away
Stayed 1 night in Jan 2020

10/10 Excellent

Abdulla

Stayed 1 night in Jan 2020

10/10 Excellent

Jasim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Room very clean, mall down the hotel,very helpful staff
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i am happy
it was great experience.
Stayed 1 night in Dec 2019

8/10 Good

MOHAMMAD

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great Hotel
Stayed 2 nights in Dec 2019

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Jawhara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Leilani

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lack of coordination and communication
Upon check in the front desk officer offered us to avail their buffet breakfast for the following day. She was able to convinced us. We reached the restaurant around 9am and the attendant said that our booking doesn't have breakfast. I told her to double check as I paid on it upon check in. She asked us to sit & wait. My husband was already hungry so he went to the omelet section and ordered, i followed him shortly. The attendant approached us and said that we really dont have breakfast included in the booking. I felt humilated as other clients might have heared it. My blood pressure went high & I lost my appetite. She told us to go to the front desk and check. I showed her the receipt that was charged on my card but still she told me to verify it at the front desk. Upon verification, the front desk officer apologized as the system was not updated. We got back to the restaurant but I was not in the mood to eat anymore. The restaurant manager approached us upon learning about it. She apologized as well and gave us personalized service. She asked us what can she do to compensate the inconvenience. I requested for late check out. She said that the front desk manager will speak to me later about it. The manager did not talk to me and we left the restaurant. No one called us in our room if the request was granted or not. Unfortunately, the request was not granted. The hotel just refunded us the breakfast fee upon our check out. Overall we were unhappy with the lack of coordination
Stayed 1 night in Dec 2019

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Great hotel to visit Al Ain. Nice place, nice pool and facilities. Excellent breakfast. Price too much though for the location and room.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019

10/10 Excellent

tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service at Hili Rotana is superb!! The hotel itself is aging a little, but very clean. Excellent access to city and lovely area.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 8 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

YOUSSEF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient stay!
The hotel is located right where you need to be, great service, we didn't order breakfast so I can't comment, the beds were comfy, the rooms & toilets were specious, there is a shopping mall attached to it and overall very good! there was also welcoming on the room tv with my name which is so polite and sweet! loved the hotel!
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Stayed 3 nights in Apr 2019

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Locals Welcome...
I think our stay would definitely have been better if we were Arabic/ Muslim - a massive Arabic Ladies clothing and Oud market sale was on in the hotel lobby for the duration of our stay where westerners were 100% out of place! The hotel was heaving and loud. It should also be noted on the website that the hotel is Dry... no alcohol available at all - the pool bar is soft drinks only. Once in the quiet of the room, it was lovely, spacious, comfortable, shower and separate bathtub, sofa, table and chair, TV, small fridge super comfy bed! Would have loved to have time to try out the swimming pool which looked divine!
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay once again in this hotel. We keep coming back whenever we visit Al Ain because of how good this hotel is!
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time coming to this hotel. It’s clean and rooms are spacious and provides what you need.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great hotel but they need help with breakfast. Waited a long time for food as there was only one person working. Buffet needed replenishing. Also, it's a dry hotel....
Stayed 1 night in Feb 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway!
A great getaway fro Abu Dhabi. Rooms facing the pool are very close to the mosque, so you will hear the call to prayer. A beautiful hotel with the most friendly accommodating staff.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel,well secured,friendly staff,close to the mosque and nice pool area as well as gym and other allied facilities. Will certainly go back there in future. Perfect!
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and no issues at all. Beautiful facilities and no waiting. Great value
Stayed 1 night in Nov 2018

8/10 Good

Sohail

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Good Hotel - ensure you check the bed
Look and feel of hotel was great overall until we arrived and had to wait 20 mins on reception for check in. Staff seemed very relaxed and there was no concern shown for us waiting. We had a long flight and 2 hours journey from Dubai resulting we were tired. Finally one very nice gentleman ask us to help and checked us in. We were given complimentry upgrade to premium room, room was overall great but we had very uncomfortable BED, we booked KING SIZE bed but what we got was two single beds put together. Resulting as a honeymoon couple we were constantly uncomfortable while sleeping. Must say all other staff was really friendly except reception area!
Stayed 3 nights in Nov 2018

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2018

8/10 Good

Zaid

Liked: Staff & service
Great location good service but dated amenities
My family and I stayed one night while visiting Al Ain Zoo. The hotel is in a very good location and having the mall next door makes it very convenient. The hotel itself is comfortable but very dated. The rooms, pool and amenities all need modernization. The service is good and all in all it was a pleasant experience.
Stayed 1 night in Oct 2018

10/10 Excellent

Marirtte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exlant
Every thing fantastic and kind ; smile hosts nice breakfast comfortable bed clean room very clean bathroom
Stayed 1 night in Oct 2018

10/10 Excellent

Lalaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5stars
The place is nice we enjoyed the facilities specially the pool the receptionist are friendly and also this hotel is very convenient as its situated beside the mall .We had a great stay !
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Stayed 3 nights in Aug 2018

8/10 Good

adel saleh

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Abdul Nasar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Next to shopping mall
Out of town location in pleasant residential district. Bus stop close by with half hourly service into town and then on to Bawadi mall & camel market. It's bus number 900. Fare 2 Dhs. (No hafilat card neeed; just pay the driver). Taxi into town approx 30 Dhs. Useful mall attached to hotel with a Lulu supermarket. Boy racers use the road outside at night, so there was traffic noise sometimes.
Stayed 7 nights in May 2018

8/10 Good

Belal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

8/10 Good

Abdulla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

les, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
The only two considerations that need to be factored: 1) Location of the hotel is slightly outside of central Al Ain but taxi fares are cheap enough that it’s not a major issue. Taxi’s are metered which is beneficial. 2) The hotel is a dry hotel. Not a big problem but some may want to consider this before booking. Aside these comments this is a fantastic hotel.
Stayed 3 nights in Oct 2017

10/10 Excellent

Shane, Al Ain, UAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very nice
This is probably the best hotel I have personally stayed in.
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and excellent place for a stay. Great and excellent place for a stay. Great and excellent place for a stay.
Stayed 1 night in Aug 2017
Response from Chaitali Parmar on 2 Sept 2017
Thank you and look forward to welcoming you again at Hili Rayhaan by Rotana

10/10 Excellent

Belal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort