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Reviews of Aibonito Hotel 206

3 out of 5
Aibonito Hotel 206
Asomante, Aibonito, Aibonito

Reviews

6.4
Rating 10 - Excellent. 5 out of 27 reviews" "
Rating 8 - Good. 7 out of 27 reviews" "
Rating 6 - Okay. 7 out of 27 reviews" "
Rating 4 - Poor. 3 out of 27 reviews" "
Rating 2 - Terrible. 5 out of 27 reviews" "

7.0/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Do NOT rent this property!!!! It smells like cockroach chemical killer. The quality of this place is an "F-". The service is non-existent. The owner wouldn't talk to me or even text me unless I had WhatsApp. I had to have the owner of the laundromat across the street call him. That laundromat owner said "This happens all the time." I am a guy, pretty tough guy too and I was afraid to stay there. Noone is at the property at all and there are multi-units. This place should be removed from the market. Yep, it is that bad. And to call it a hotel is laughable. I had to drive 30 mins at night on very dangerous mountain roads to find another place. Aibonito Hotel should be shut down. Ok, I made my point. Saving you a nightmare.
Stayed 1 night in Dec 2023
Response from Robert on 10 Dec 2023
Dear Mr. Robert, we appreciate your comment and we are sorry that your experience with our accommodation was not to your liking, however we did not receive any prior call from you to provide assistance, our maintenance staff claims that you used the bed and subsequently left the building without giving any notice. Our telephone numbers, email, website and WhatsApp contact are announced in the instructions that were sent to you. We extend our apologies and wish you a happy day!!Maria C

6/10 Okay

Luis A

Stayed 2 nights in Nov 2023

8/10 Good

Cesar

Liked: Property conditions & facilities
In the morning the water was gone
Stayed 1 night in Oct 2023
Response from This is it Puerto Rico on 18 Oct 2023
Greetings Cesar, we are very sorry for the inconvenience, thank you for your comment, we worked on the problem and were able to solve it. We look forward to welcoming you back to our facilities soon.

8/10 Good

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was all right. I liked very much the comunal area in front of the private rooms. Gives you the opportunity to know others staying! Would have liked a faster Internet. Took us a lot of time to watch a movie!
Stayed 1 night in Jul 2023
Response from This is it Puerto Rico on 18 Oct 2023
Saludos Lourdes, lamentamos muchos los inconvenientes, gracias por su comentario, trabajamos en el problema y lo pudimos resolver. Esperamos recibirlo pronto nuevamente en nuestras facilidades

4/10 Poor

Juan

Stayed 3 nights in Jun 2023

8/10 Good

Angel

Travelled with partner
Liked: Staff & service
Very clean
Stayed 1 night in Jun 2023
Response from This is it Puerto Rico on 18 Oct 2023
Greetings Angel, thank you very much for your comment, we care a lot about your opinion about our service. We hope to welcome you back to our facilities soon

10/10 Excellent

Pedro

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Scenery.
Stayed 1 night in May 2023
Response from Moisés- on 17 Jun 2023
Thanks for the review. Hope to see you again some other time!

8/10 Good

Angel

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

Leida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scared out of my mind
When I arrived at the property it was at night, the property looked abandoned, no lights, no one was on site, there were no other cars in the parking spots, I thought I had been scammed and this could not possibly be the hotel. The hotel sign was torn and hanging. The main door had a hole that you can literally put your hand in and open the lock to the door from the outside. I reached them by phone and they guided me to a lockbox where I could access the keys to both entry to the property and the room. Me and my husband were so scared to stay at this place, we were the only ones there at the time. The room was disgusting, all sorts of hair on the bed sheets and on the floor. The room looked filthy, I was so disgusted I put the towels on the bed to sleep on. I hardly slept this night, I was so scared, the place didn’t look safe. I would NEVER recommend this place. It was an experience I don’t want anyone else have to go through such a scare. This property should not be listed at any hotel site, pictures were very deceiving. Please look elsewhere when looking for a hotel in this area.
Stayed 1 night in Nov 2022

6/10 Okay

Melissa

Business traveller, Travelled with partner
Disliked: Cleanliness
The property was ok, but sadly no maintenance on de AC. When turned on it threw dust and we became sick.
Stayed 2 nights in Sep 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
It took me 2 hours to get the code for the key.. There was No Hot water.... The room was clean.
Stayed 1 night in Jun 2021
Response from Moisés on 7 Jul 2022
We apologize for the issues presented. We'll work on improving these areas.

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
The hot water didn't work in the shower and the knob on the sink fell off in my hands. But it did have hot water. Overall an adequate place to stay for one night when transitioning from one area of the island to the next. Make sure to arrive before sundown because this is in the mountains and the roads are dark and winding. There wasn't much around but the bar across the street was open when I arrived. It's next to a cemetery so the neighborhood is very quiet. Best part is that it is close to the Aguas Termales de Coamo.
Stayed 1 night in Mar 2021
Response from Moisés on 30 Mar 2021
Thanks for the feedback, we're looking into this matter and working to improve them. We hope seeing you again.

4/10 Poor

Wilfredo

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The room was clean. It’s a very loud atmosphere. Cars and music blaring. Not very silent after 7am. On the last day we could not shower or use bathroom because the whole hotel got flooded.
Stayed 3 nights in Feb 2021
Response from Ramón on 13 Feb 2021
Lamentamos su situación pero al verificar lo sucedido el plomero confirmó que un objeto inusual fue lanzado al inodoro lo que provocó el desborde en su apartamento. Una vez fuimos notificados atendimos la situación y ya hemos corregido el problema.

8/10 Good

Henry

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good option to stay at Aibonito, PR
The room was clean and comfortable. I'm not sure if it is the only hotel in Aibonito but it is a good option. No hot water, only fresh (ambient temperature) water available in the shower. Air conditioner working perfect. Amenities are good (shampoo, conditioner, soap that's it), clean towels. It serves the purpose of our trip.
Stayed 2 nights in Feb 2020
Response from Juan on 21 Apr 2020
Greetings, Henry! Thank you for staying at our facilities and for your comments.

6/10 Okay

israel, linden nj.

Disliked: Staff & service, amenities
The hot water in shower wasn't working properly.Had to take cold shower first night.Had the same two towels all week.No wash cloths.Had to put shampoo and soap on floor cause shower doesn't have any shelves.
Stayed 5 nights in Nov 2019

4/10 Poor

Santa

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No me gustó el lugar, muy solitario, un olor a humedad. Lo único bueno el cuarto muy cómodo.
Stayed 2 nights in Apr 2024

2/10 Terrible

Carmen

Disliked: Cleanliness, property conditions & facilities
Mi experiencia en este hotel fue extremadamente decepcionante. Al llegar a la habitación, me encontré con una falta de limpieza alarmante. El suelo estaba sucio, lleno de pelos, y para mi sorpresa, la cama no tenía sábanas limpias. La falta de higiene en las instalaciones fue inaceptable. No solo fue desagradable, sino también preocupante para mi salud y bienestar. No recomendaría este hotel a nadie y sugiero que se tomen medidas urgentes para mejorar las condiciones de limpieza."
Stayed 1 night in Mar 2024
Response from Maria C on 3 Mar 2024
Saludos, señora Carmen, esperamos que se encuentre bien, el día de hoy, de antemano le reiteramos que tomaremos en cuenta sus indicaciones. Aclaramos qué nosotros no recibimos ninguna llamada o mensaje de su parte informándonos lo sucedido, en estos casos lo más oportuno es qué inmediatamente vea un daño o un problema en la habitación sea reportado, seguido a una prueba que pueda sustentar la evidencia de lo que se informa y así tener una constancia, para para poder darle solución y tomarlo en cuenta como validación con el personal de mantenimiento. Es por esto que no le dimos una solución oportuna y eficiente.

6/10 Okay

Warren

Liked: Cleanliness
Once you stay here you're stranded unless you have a car. Also if you don't speak Spanish I suggest you stay in a more urbanized environment.
Stayed 6 nights in Feb 2024

10/10 Excellent

Jovita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experiencia única
Fue una experiencia diferente ya que nunca habia tenido una reserva de este tipo donde la interaccion es totalmente via telefono o internet, pero fue muy buena la experiencia, encontre todo extremadamente limpio, ambiente agradable, el aire acondicionado funcionaba excelentemente, el lobby estaba impecable. No habia ruidos alrededor del lugar que fuesen impertinentes, lo que hizo nuestra estadia muy agradable. Volvería a contactarlos. Gracias.
Stayed 1 night in Jul 2023
Response from Christelle J. on 19 Jul 2023
En primer lugar, queremos agradecerle por elegir nuestra facilidad para su estancia y por tomar el tiempo de dejarnos su valiosa reseña.Es reconfortante leer sus palabras elogiosas sobre la limpieza impecable, la organización y la belleza de nuestras instalaciones. Nuestro equipo se esfuerza incansablemente para brindar un servicio excepcional y garantizar que cada aspecto de su estancia sea inolvidable.Nos alegra saber que nuestra habitación fue perfectamente adecuada para su ocasión, y estaremos encantados de recibirle nuevamente en el futuro. Siempre estaremos a su disposición para brindarle una experiencia memorable en cada visita.Una vez más, agradecemos sinceramente sus amables palabras y su recomendación. Su satisfacción es nuestra máxima prioridad, y esperamos darle la bienvenida nuevamente en su próxima visita.¡Gracias por elegirnos!

6/10 Okay

Elizabeth

Stayed 1 night in Jul 2023

8/10 Good

Christian

Stayed 1 night in Feb 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Está bien para pasar un dia o dos. La fachada necesita ser mejoradas y las ventanas limpiadas. Las escaleras también necesitan ser limpiadas. Adentro del hotelito todo está bastante limpio y organizado
Stayed 1 night in Jan 2023
Response from Indiana Lara on 27 Jan 2023
Greetings, Thank you for choosing us! We appreciate your assessment and we are sorry if you had any discomfort during your stay. Your comment is extremely important to us because it helps us to optimize our services. Rest assured that we will consider your suggestions. Once again, we thank you very much for your preference for Aibonito Hotel and we hope to receive you again!!Saludos, ¡Gracias por preferirnos! Apreciamos su valoración y lamentamos si durante su estadía tuvo alguna incomodidad, para nosotros es sumamente importante su comentario porque nos ayuda a optimizar nuestros servicios, tenga la certeza que vamos a considerar sus sugerencias. Nuevamente le agradecemos mucho su preferencia hacía Aibonito Hotel y esperamos poder recibirle nuevamente.

2/10 Terrible

Irma

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
¿Quién me reembolsa si tuve que cambiar de hotel?
Fue una experiencia terrible porque desde que llegué el lugar parecía abandonado. Afortunadamente una persona que trabajaba haciendo reparaciones nos abrió y permitió que dejáramos nuestras maletas. Aparentemente el lugar se veía limpio pero en la noche cuando llegaron otros huéspedes nos dimos cuenta que las otras habitaciones estaban sucias y con cucarachas. No había agua caliente ni servicio de wifi. Cuando le escribí a la persona responsable dijo que el "wifi no era parte de la renta" que ellos lo hacían como un "servicio·" Tuve que mudarme y se rehusaron a devolverme el dinero de la última noche. Pienso que Hotels.com se debe hacer responsable ya que renté este espacio co0nfiando en esta plataforma.
Stayed 2 nights in Sep 2022

10/10 Excellent

Nelson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En realidad me gusto todo. La ayuda por teléfono fue fenomenal :-).
Stayed 1 night in Aug 2022
Response from Fariel. on 8 Aug 2022
Nos alegramos de saber eso, muchas gracias por elegirnos.

10/10 Excellent

Luis Espada

Stayed 1 night in May 2022

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 1 night in Oct 2020

6/10 Okay

Nereida

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2020