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Reviews of Narayani Heights Hotel and Resort

3.5 out of 5
Narayani Heights Hotel and Resort
Nr. Apollo Hospital, Ahmedabad-Gandhinagar Road, Bh, Ahmedabad, Gujarat

Reviews

6.6
Rating 10 - Excellent. 7 out of 26 reviews" "
Rating 8 - Good. 7 out of 26 reviews" "
Rating 6 - Okay. 4 out of 26 reviews" "
Rating 4 - Poor. 2 out of 26 reviews" "
Rating 2 - Terrible. 6 out of 26 reviews" "

7.4/10

Cleanliness

6.6/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Devendra on 23 Apr 2024
Dear Mr. John,Thank you so much for your excellent rating on Expedia! We're delighted to hear that you had a fantastic experience during your stay with us. Our team works hard to ensure that every guest feels valued and enjoys their time with us, so your feedback means a lot to us. We hope to have the pleasure of welcoming you back soon for another wonderful stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to reach out.Thanks & RegardsDevendra SharmaGeneral Manager

2/10 Terrible

Vanya

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff if ridiculous. Annoying and non supporting
Stayed 1 night in Mar 2024
Response from Devendra on 23 Apr 2024
Dear Guest,We're truly sorry to hear that your experience didn't meet your expectations. Your feedback is invaluable to us, and we take it very seriously. We would like to extend our sincerest apologies for any shortcomings you encountered during your stay. We strive to provide every guest with a comfortable and enjoyable experience, and it's disappointing to learn that we fell short in your case.We would greatly appreciate the opportunity to discuss your concerns further and to make things right. Please reach out to us directly so that we can address any issues you may have encountered and work towards finding a resolution. Your satisfaction is our top priority, and we hope to have the chance to regain your trust and welcome you back for a more positive experience in the future.Thanks & RegardsDevendra SharmaGeneral Manager

8/10 Good

Ankur

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are very good
Stayed 1 night in Mar 2024
Response from Devendra on 23 Apr 2024
Dear Guest,Thank you so much for your excellent rating on Expedia! We're delighted to hear that you had a fantastic experience during your stay with us. Our team works hard to ensure that every guest feels valued and enjoys their time with us, so your feedback means a lot to us. We hope to have the pleasure of welcoming you back soon for another wonderful stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to reach out.Thanks & RegardsDevendra SharmaGeneral Manager

10/10 Excellent

iqbal singh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed there 3 days no wifi connection every time you ask they say network down. some issue in bathroom sink tell them 5 times before they resovled
Stayed 3 nights in Jan 2024

10/10 Excellent

Suhas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Kalpesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Iqbal singh

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

2/10 Terrible

Hiransh

Travelled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Full of bugs , insects and unmanaged
Stayed 1 night in Feb 2023

4/10 Poor

Iqbal singh

Business traveller
Disliked: Staff & service, property conditions & facilities
Use to really good
No hot water just Luke warm , you put heating on but cold air comes ,breakfast included and paid hotel refuse to honour,
Stayed 2 nights in Dec 2022

2/10 Terrible

Verified traveller

Stayed 1 night in Jan 2021

6/10 Okay

Zimaze, Denver

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness
Good facility. Staff helpful and pleasant. Need to work on cleanliness
Stayed 4 nights in Dec 2019

2/10 Terrible

Dhiresh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service
Customer service non-existent
Worst customer service I have experienced in a 4 star hotel. From check-in to breakfast to house keeping and room service. Check in took 45 mins with an empty lobby and well after the check in timings. Shower drain blocked so water seeps out to the basin area and floods entire bathroom floor. Ordered 2 portions of french fries from room service of which only 1 arrived and that too after an hour. Requested my incomplete order to be sent up. Still yet to receive it to date. Housekeeping failed to provide hand towels and bath mat. Paid for breakfast in which I showed proof of but it wasn't on their system so they expected me to pay. Absolutely no sense of customer service what so ever. I'm a frequent traveller to Ahmedabad and I will never stay at this hotel again.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and queit area and great service. Also the rooms were very clean and ambience and gardens were well kept
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018

8/10 Good

Ian

Liked: Cleanliness, room comfort
Good Value for Money
Convenient as it was close to the airport and also the main highway. Room was a reasonable standard, for the money definitely value for money. I ate in the restaurant and have to say the food was outstanding.
Stayed 2 nights in Mar 2018
Response from Manager, on 21 Mar 2018
Dear Mr. Ian, Thank you for your positive feedback.

6/10 Okay

surya, Ahmedabad

Overall good experience....nice location and average services.
Stayed 1 night in Dec 2017
Response from Manager on 18 Dec 2017
Thank you for sharing your feedback

8/10 Good

ANIK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from GHANSHYAM on 18 Dec 2017
Thank you for sharing your feedback

4/10 Poor

Sanjay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
nothing particular to mention.
It was very bad. I was given , the staff was helpful.a cottage and not clean at all. Howver
Stayed 1 night in Nov 2017
Response from Manager on 8 Jan 2018
Dear Sanjay, Thank you for sharing your feedback. First of all let me apologize for the inconvenience caused to you. We assure that corrective measures will be taken.

10/10 Excellent

Karim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and convenient
Amazing stay I loved it, I always struggle to find a good place in Ahmadabad.
Stayed 2 nights in Sep 2017

8/10 Good

Vikrant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ring road hotel for easy city access and exit
Everything you can expect from a 4* hotel except a bar and non veg cuisine.Also club facility are accessible from outside the hotel building.Also wine shop access and sale to outside state residents only,carrying hotel approved identification.

8/10 Good

VIJAY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from GHANSHYAM on 9 Jul 2016
Dear Sir, Thanks for the feedback , we are looking forward to welcome you again. Warm Regards Ghanshyam Singh

6/10 Okay

Hiroki

Business traveller
Liked: Cleanliness
朝食が美味しくない。　朝食開始時間にレストランに行ったが、前の人が食べた残りがあった。テーブルの掃除が行き届いていないと思った。

6/10 Okay

HUI LING

Disliked: Cleanliness, staff & service
Breakfast is very poor.
Not too bad, but the 1st floor restrant's breakfast is very poor. Why I couldn't eat breakfast on the 2nd floor restrant through hotels.com booking ?
Stayed 2 nights in Feb 2018
Response from H.nimawat on 6 Mar 2018
Dear Hui Ling, Thank you for sharing our feedback. We have 2 restaurant for breakfast, during your stay with us 2nd floor restaurant was booked for group. All others guests breakfast was served on 1st floor restaurant. It is not that you booked the rooms through Hotel.com. We sincerely apologized for the inconvenience caused. We assure that corrective measures will be taken.