2 outdoor pools, pool loungers
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Reviews of Sofitel Agadir Thalassa Sea & Spa

5 out of 5
Sofitel Agadir Thalassa Sea & Spa
Baie des Palmiers, Cite Founty P5, Secteur touristique, Agadir

Reviews

8.4

Very good

Rating 10 - Excellent. 222 out of 417 reviews" "
Rating 8 - Good. 106 out of 417 reviews" "
Rating 6 - Okay. 43 out of 417 reviews" "
Rating 4 - Poor. 26 out of 417 reviews" "
Rating 2 - Terrible. 20 out of 417 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Thabit, London

Travelled with partner
Amazing stuff and very hospitable and beautiful place .
Stayed 5 nights in Apr 2024
Response from Guest Relations Team on 20 May 2024
Dear ThabitDear Guest,Thank you so much for taking the time to rate our hotel. Your feedback is highly valued.Best regards,

4/10 Poor

Russell

Liked: Cleanliness, staff & service
Stayed 10 nights in Feb 2024
Response from Guest Relations Team on 20 May 2024
Dear Guest,Thank you so much for taking the time to rate our hotel. Your feedback is highly valued.Best regards,

10/10 Excellent

Mohamed

Stayed 4 nights in Apr 2024
Response from Guest Relations Team on 20 May 2024
Dear Mr Mohamed,Thank you so much for taking the time to rate our hotel. Your feedback is highly valued.Best regards,

8/10 Good

Martine

Liked: Cleanliness, amenities
At breakfast the staff need better training, very confuse and all over the place so the service is very very slow.
Stayed 13 nights in Feb 2024

10/10 Excellent

Javier

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, great Bar and food. Far from the city, but that is an small inconvenience
Stayed 1 night in Feb 2024
Response from Guest Relations Team on 3 Mar 2024
Dear Mr Javier Thank you so much for taking the time to rate our hotel. Your feedback is highly valued.Best regards,

2/10 Terrible

Daniel

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible stay in agadir
The staff here don't know how to look after customers or complaints. Our first room had tiles falling off the wall, unfinished grout and a musky odor. Our second room was fine, however the design of the basic rooms leaves a lot to be desired. They haven't been updated since they first opened by the looks of it, sub par for a 5 star hotel. More verging on a rundown 3 star room. When I wasn't with my wife, she would be asked what her room number is, this happened on 3 occasions. The staff aren't proactive, you must always call them over or get up and walk to them to get attention for little things. They never replenished our water in the 4 nights we were there, each time having to talk to someone. Or calling concierge. We were told and checkin that our return transfer would be complimentary, it wasn't and I had to have that removed from my bill. We burned ourselves at breakfast due to the faulty bread toster, staff just watched as things happened, no one ever asked to help. You must be self sufficient in this hotel, unless your Arab or French. The hotel manager was informed of all of this at checkout. No remedy was taken, if anything condescending remarks on how I said it was "okay" in the morning the single time she asked if everything was fine. I should've refused to pay the bill. Terrible place. 1 star. Ruined the end of our holiday.
Stayed 4 nights in Nov 2023

8/10 Good

Mubarak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is fine, but it it would benefit from some repairs there are lots of improvements areas and I would be happy to come back
Stayed 1 night in Oct 2023
Response from Guest Relations Team on 12 Nov 2023
Dear Mr. Mubarak,Thank you very much for your feedback following your stay at Sofitel Agadir Thalassa Sea & SPA. Our Heartists work tirelessly every day to provide our guests with impeccable service, and your comments are the most rewarding acknowledgment. On behalf of all of us, I hope to have the pleasure of welcoming you back to your home away from home.Best regards,Guest Experience Manage

10/10 Excellent

Iris, THORNHILL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great! A big thank you to Rim & Fatima at the front desk. Also a big thank you to Reda & Mm Katia at Restaurant La Place and especially to all the great staff servicing the breakfast area. Thank you for making our stay enjoyable.
Stayed 5 nights in Oct 2023
Response from Guest Relations Team on 18 Oct 2023
Chère Mme Catherine , Nous vous remercions sincèrement d'avoir pris le temps de laisser un avis sur notre établissement. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour au Sofitel Agadir Thalassa Sea and Spa et que notre hôtel a répondu à vos attentes. Nous serons enchantés de vous servir à nouveau dans un futur proche. Cordialement

10/10 Excellent

Virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite hotel by far. Beautiful property, rooms…everything. Well equipped gym and maintained. Great customer service and staff. Overall peaceful. Lots of care goes into this property. If ever in Agadir again, most certainly stay here!!!
Response from Guest Relations Team on 18 Oct 2023
Chère Mme Virginia , Nous vous remercions sincèrement d'avoir pris le temps de laisser un avis sur notre établissement. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour au Sofitel Agadir Thalassa Sea and Spa et que notre hôtel a répondu à vos attentes. Nous serons enchantés de vous servir à nouveau dans un futur proche. Cordialement

4/10 Poor

Adam

Stayed 2 nights in Aug 2023
Response from Sofitel Agadir Thalassa Sea & Spa Team on 27 Aug 2023
Cher M. Adam,Nous sommes vraiment désolés d'apprendre que vous avez eu une expérience négative lors de votre séjour à notre hôtel. Nous nous soucions profondément de la satisfaction de nos clients et nous prenons tous les commentaires au sérieux.Pourriez-vous s'il vous plaît nous dire un peu plus sur ce qui n'a pas répondu à vos attentes ? Votre retour d'expérience nous aidera grandement à comprendre les problèmes rencontrés et à les résoudre le plus rapidement possible. Nous souhaitons en effet améliorer constamment nos services pour offrir une expérience agréable à chacun de nos clients.Nous aimerions également vous informer que nous avons récemment apporté quelques améliorations à notre établissement, notamment en termes de service, de confort et de propreté. Si vous le souhaitez, Nous serons ravis de discuter personnellement avec vous pour prendre note de vos commentaires et trouver des solutions pour améliorer votre expérience.Votre satisfaction est notre priorité absolue, et nous souhaitons avoir l'opportunité de regagner votre confiance. Si vous avez des questions supplémentaires ou si vous souhaitez discuter plus en détail de votre expérience, n'hésitez pas à nous le faire savoir.En espérant avoir l'occasion de rectifier cette situation, je vous prie d'accepter mes plus sincères excuses pour les désagréments que vous avez pu rencontrer.Cordialement,

10/10 Excellent

Gergana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful luxury hotel
We had a great time at this resort. The hotel rooms are great and the grounds are amazing. We loved the breakfast buffet and the seaside bar, the pool bar, and all the pools. The kids had a great time playing at the pool. It is at the beach, so you can walk to take a swim there too. Very well protected and felt safe.
Stayed 2 nights in Jul 2023
Response from Guest Relations Team on 12 Nov 2023
Dear Mrs Gergana,Thank you very much for your feedback following your stay at Sofitel Agadir Thalassa Sea & SPA. Our Heartists work tirelessly every day to provide our guests with impeccable service, and your comments are the most rewarding acknowledgment. On behalf of all of us, I hope to have the pleasure of welcoming you back to your home away from home.Best regards,

10/10 Excellent

Jacqueline

Travelled with group
Liked: Staff & service, property conditions & facilities
Excellent facility! The Best Service! Nice clean pools! Rooms were spacious and comfortable! Air conditioning worked!
Stayed 5 nights in Jun 2023
Response from Guest Relations Team on 12 Nov 2023
Dear Mrs Jacqueline ,Thank you very much for your feedback following your stay at Sofitel Agadir Thalassa Sea & SPA. Our Heartists work tirelessly every day to provide our guests with impeccable service, and your comments are the most rewarding acknowledgment. On behalf of all of us, I hope to have the pleasure of welcoming you back to your home away from home.Best regards,

6/10 Okay

Mumtaz

Liked: Staff & service, property conditions & facilities
the area was nice , They should improve dinning options more , overall good experience.
Stayed 5 nights in May 2023
Response from Guest Relations Team on 30 May 2023
Dear Valued Guest,Thank you for taking the time to write to us about your recent stay at Sofitel Agadir Thalassa Sea & Spa. We are delighted to hear that our hotel met your expectations. We appreciate your feedback regarding the dining options, and we will take it into consideration as we strive to improve our services.We are thrilled to have the opportunity to serve you again in the near future. Please do not hesitate to contact us if there is anything else we can assist you with.

8/10 Good

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
7 days at the Sofitel
Pro: overall this is a lovely hotel, well maintained with helpful staff. The 2 pools are great (one heated). The rooms are fine (bathroom and toilet on the small side but a nice size terrace). Breakfast buffet is decent. The restaurant on the beachfront is great. Con: The drinks and food at the hotel are a bit pricey (unsurprising I suppose for a 5*). The evening buffet is around £35 per head, but wasn't spectacular. We only went once, at 8.30pm and the staff were already packing away the food. As I said above, staff were overall very helpful and courteous. However a few staff can be a bit intense, especially when they know you're leaving soon. My wife was witness to an unseemly scene between 2 waiters who were obviously arguing (very loudly and almost physically) about who should serve her. No doubt this was about tips, and I have no problem with giving tips, but this was unacceptable. I will be writing to Sofitel to make them aware of this. None of that however should take away from the fact that this is a very nice hotel.
Stayed 7 nights in Apr 2023
Response from Guest Relations Team on 30 May 2023
Dear Valued Guest,Thank you for sharing your experience at Sofitel Agadir Thalassa Sea & Spa. We greatly appreciate your feedback and are delighted to hear that you enjoyed your stay with us.We would also like to apologize for any inconveniences you may have encountered during your stay. Your satisfaction is our top priority, and we assure you that we will take your comments into consideration to improve our services.We value your patronage and hope to have the opportunity to welcome you back in the future, providing you with an even better experience.

2/10 Terrible

Fathia

Disliked: Cleanliness, staff & service, amenities
Stayed 4 nights in Mar 2023
Response from Sofitel Agadir Thalassa Sea & Spa Team on 2 Apr 2023
Chère cliente, merci pour votre retour. Nous aimerions avoir un commentaire plus détaillé qui reflète la qualité de votre séjour dans notre hôtel. Nous sommes navrés pour ce désagrément et nous aurons grand plaisir à vous accueillir à nouveau lors de votre prochaine visite.

10/10 Excellent

Damian, Encino

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff, and wonderful breakfast
Stayed 1 night in Jan 2023
Response from . on 14 Feb 2023
Cher Client,Nous vous remercions d’avoir choisi le Sofitel Agadir lors de votre récent séjour à Agadir et d’avoir pris le temps de partager vos impressions avec nous.Nous sommes heureux que votre séjour au Sofitel Agadir ait été à la hauteur de vos attentes et que vous ayez particulièrement apprécié la qualité service offert par nos Heartist. Dans l’attente et le plaisir de vous accueillir à nouveau au Sofitel Agadir.Bien cordialement,Ghizlaine Elkabous.Guest Experience and Quality Manager.

2/10 Terrible

fatma

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The only good thing was one of the managers by the name of “Ibtissam” who took the time to make the issues we had somewhat tolerable!! My husband and I certainly would not stay at the place ever again.
Response from . on 14 Feb 2023
Chère Mme Françoise,Nous vous remercions pour votre commentaire suite à votre passage au Sofitel Agadir Thalassa Sea and SPA.Nous regrettons que notre établissement n’ait pas su vous séduire et espérons avoir l’occasion de vous recevoir lors d’un prochain séjour afin de vous le faire découvrir.Dans l’attente du plaisir de vous accueillir lors d’un prochain séjour.Sincèrement.Ghizlaine El Kabous.Guest Experience Manager..

2/10 Terrible

Ahmet

Travelled with group
Disliked: Staff & service, property conditions & facilities
We spent our 3-day holiday listening to the sound of the hotel construction site, we ignored the customer complaints many times without the care of the hotel management, (managers are hiding )our holiday was terrible, these days, those who will go to the hotel should take this info Orbitz also you are responsible for informing this Information before reserving so terrible in my 3 days finally finishing
Response from . on 5 Dec 2022
Dear, Thank you for taking the time to write to us following your stay at Sofitel Agadir Thalassa sea & spa. We are sorry that the service and delivery did not meet your expectations, and we ask that you accept our most sincere apologies. Sofitel Hotels & Resorts hotels are keen to offer you the best quality of service for your stays; therefore, your opinion is very valuable. Rest assured that the necessary measures will be implemented to improve the quality of the services mentioned. Once again, we thank you for your comments and hope to regain your confidence during a future stay. Looking forward to welcoming you soon, we ask you to believe, Madam, Sir, in the expression of our best feelings. Guest Experience Manager

8/10 Good

REYNALDO, GATINEAU

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All good, the fact it is eco-friendly or not, has no impact on many people descisions. All must be reasonably eco-friendly and by always staying out of politics.
Stayed 2 nights in Nov 2022
Response from . on 25 Nov 2022
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Guest Experience Manager

6/10 Okay

Sohail

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, room comfort
Below average room with small beds for a five star hotel. Had to request multiple times to get any service.Plus point is a beautiful price beach and swimming pools.
Stayed 2 nights in Oct 2022
Response from . on 25 Nov 2022
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Guest Experience Manager

8/10 Good

Ranya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite rooms being tight & very dark everything else was excellent : Pools very clean, and service by the pool & beach restaurant was very good . Morning breakfast (included) is very diversified & staff is friendly & doing his best to make you enjoy your stay .
Stayed 4 nights in Sep 2022
Response from Madame/ Monsieur on 20 Oct 2022
Dear Mrs RanyaThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Experience Manager

10/10 Excellent

Mohammed, Orpington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much thanks to all the staff for making our break so enjoyable and relaxing, in particular Aysha for her daily chech to confirm all was well and to the gardeners (the hardest workers I suspect) who simply made the pool surroundings feel like paradise. Also one of the best swimming pool designs, great buffet breakfast and great overall location by the Atlantic in Agadir. Liz & Shuaib
Stayed 8 nights in Sep 2022
Response from Dear Mr Mohamed, on 18 Sept 2022
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Aysha will be glad as well to read your review .Sincerely,Ghizlaine El Kabous.Guest Experience Manager.

4/10 Poor

Mohammed

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was good at reception however overall customer service was poor. When we entered our room there was a terrible smell and we had to call reception, after a while someone did come and sprayed the curtains and left. The room had been booked for a couple. Upon arrival it only accommodated for one person- one cup, one glass, one pair of slippers. Disappointed as we paid a lot for a queen room with sea view. The only good thing was it did have an amazing view.
Stayed 1 night in Sep 2022
Response from Dear Mr Mohammed, on 18 Sept 2022
Dear Mr Mohammed,Thank you for taking the time to tell us about your experience at the Sofitel Agadir Thalassa sea & spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ghizlaine El Kabous.Guest Relations Manager.

8/10 Good

john

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022
Response from Guest Experience on 20 Aug 2022
Cher Mr John,Nous vous remercions pour l’avis que vous avez laissé sur notre hôtel . Nous espérons vous accueillir très bientôt . Cordialement. Ghizlaine Elkabous. Guest Relations Manager

10/10 Excellent

solomon, villanova

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2022

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I ever stayed in, with friendly and very helpful staff.
Stayed 7 nights in Feb 2022

8/10 Good

Youssef

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Madame/ Monsieur on 17 Feb 2022
Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées. Guest Relations

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Worst service ever !! I have been questioned many times if i was resident at the hotel . I have been asked several times in less than an hour from different staff members . And that was so bothering . Also they didn’t allow me to get into the hotel late that night because the staff didn’t recognize me . I booked the hotel to be comfortable and relaxed . I am so disappointed !!!
Stayed 1 night in Jul 2021
Response from dear guest on 8 Aug 2021
Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Agadir Thalassa Sea&SPA. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very relaxing and very calm for somebody who want to spend a good vacation at the beach Staff very friendly and welcoming all professional and don’t never disappoint you I’ll go there any time I stop by Agadir
Stayed 4 nights in Jul 2021
Response from dear guest on 15 Jul 2021
Dear Guest, Thank you for taking the time to share this wonderful review following your recent stay at Sofitel Thalassa Sea & Spa. We are glad to know that you have fully enjoyed your stay among us. Looking forward to welcoming you. Best regards. Guest relations

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel in Morocco
The service at this hotel is 2 star at best. After arriving we went to the bar where we waited 20 minutes to be asked what we wanted despite there only being 3 tables occupied in the bar. We ordered some food which they got wrong and was freezing cold and inedible. We eventually left the bar after an hour as no one bothered to come back to see if we wanted another drink. I had dealings with a manager and she behaved like a petulant teenager rather than trying to help us with a problem caused by the faulty hotel equipment. She was extremely rude and obnoxious. The breakfast is bread bought from carrefour not fresh at all and is worse than a 2 star hotel. This is never a 5 star hotel in a million years, it is a 2 star hotel with appalling management.
Stayed 2 nights in Apr 2021
Response from Cher Client on 2 May 2021
Cher Mr Matthew, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour au sofitel agadir thalassa sea and spa.. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Accor sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré(e) que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Guest Relations Team.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Hotel is nice customer service sucks from the beginning when i got There. Checkin took almost 1 hr and i had Booked online so checkin should never take the us long especially at a 5 star hotel. I called The reception 3-4 times to get me iron for the three days i was There, and nobody ever got back to me. They said they been busy because a lot of guest were checking in, that’s no excuse as they should hire more staff then if it’s getting busy. Overall hotel is nice but amenities weren’t all available, no outlets for plugins in bathroom overall my experience with Sofitel is bad from before and this just proved it even more, when checking out i told Then to bring someone to pick our bags, and they said they sending somebody 15 min later nobody is here so i ended Up taking my own bags to checkout to prove point. Taxi they told me to go outside and taxi will come...this a five star hotel which I’m paying for if i need Taxi then they should call me one to front door! Overall they need better customer service, there all polite but that doesn’t mean anything when you paying good money and not getting what u need!
Stayed 3 nights in Apr 2021
Response from dear guest on 2 May 2021
Madame/Monsieur Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour au sofitel agadir thalassa sea and spa. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Accor sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame/Monsieur, en l’expression de nos sentiments les meilleurs. Guest Relations Team

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2021

8/10 Good

Rachid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fast travel
It’s was great, I’v been there for business travel, diner was correct and the guest was wonderful
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sofitel Agadir Thalassa 👍👍👍
The best in Agadir. A wonderful hotel, lovely and kind staf.. Thanks
Stayed 1 night in Dec 2020

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MISS YOU ALREADY
AMAZING. Rebooked 3 times during the stay! Staff is absolutely amazing
Stayed 9 nights in Oct 2020

10/10 Excellent

Kelsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE BEST STAY
AMAZING. Booked 9 nights and had the best time. The front desk is absolutely magnificent. Fatima was great & friendly. The valet was so helpful. I can not express how great our stay was. We loved everything so much we rebooked for 5 nights. Now in Marrakech, we will be returning again for 7 nights. The bar/ room service was also perfect. The bar manager was so nice & fabulous. She accommodated every need and great conversation !
Stayed 4 nights in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2020
Response from Guest Experience Manager on 18 Mar 2020
Madame, Monsieur, Merci infiniment d'avoir pris le temps de nous faire part de votre expérience. Nous sommes ravis de lire que vous avez grandement apprécié votre séjour parmi nous. Nous espérons avoir le plaisir de vous recevoir à nouveau prochainement. Très cordialement,

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Feb 2020
Response from Guest Experience Manager on 1 Mar 2020
Madame, Monsieur, Merci beaucoup de laisser un avis. Nous espérons avoir le plaisir de vous recevoir à nouveau prochainement. Très cordialement,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location on Agadirhave amazing view on the beach directly and close to the promenade
Stayed 2 nights in Jan 2020
Response from Guest Experience Manager on 31 Jan 2020
Dear Guest, Thank you for posting your review following your recent stay at Sofitel Agadir. It gives us great pleasure to know that you enjoyed your experience with us. We look forward to welcoming you back, Regards,

8/10 Good

Harpa Þórunn

Liked: Staff & service, property conditions & facilities, room comfort
Beautiful hotel with a few setbacks for a 5 star..
The hotel itself is beautiful! Although, there were a few details that I thought were not of a 5 star quality. Our room was described as “Garden view” but our view was of the backside of the hotel, a road with quite some traffic and a parking lot. Also, on our second day there was no refill on water or the sanitary products like cotton buds and shower cap even though there was none left. To our surprise, we had to pay a 15 EUR fee for one bottle if we wanted to bring it to our room after being at the supermarket. Lastly, service was quite slow even if there were very few guests around.
Stayed 2 nights in Jan 2020
Response from Guest Experience Manager on 22 Jan 2020
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Guest Experience Manager on 6 Dec 2019
Madame, Monsieur, Merci infiniment pour avoir choisi le Sofitel Agadir et pour avoir pris le temps de partager votre avis, qui nous est très précieux. Nous sommes fiers d’avoir mis à votre disposition un produit répondant à vos attentes et sommes ravis de lire que votre séjour s’est déroulé dans d’excellentes conditions. Nous vous réitérons également toute notre gratitude de recommander notre établissement. Dans l’attente du plaisir de vous accueillir de nouveau. Bien Cordialement,

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay at Sofitel Agadir!
Great night in Sofitel! Warm welcome at the reception. Clean room, nice view. Best SHOWER ever!!!! Fast check in and check out. Great parking. Next time will try the tennis courts!
Stayed 1 night in Oct 2019
Response from Guest Experience Manager on 31 Oct 2019
Dear Nicole, Thank you for taking the time to write a review about your recent experience at the Sofitel Agadir. It is a pleasure to read that you enjoyed your stay with us. Your comments with regards to the service, facilities and shower are greatly appreciated. On behalf of the entire team, I look forward to welcoming you back in the near future. Kindest regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019
Response from Guest Experience Manager on 15 Oct 2019
Dear Guest, Thank you for taking the time to tell us about your experience with us. It was a pleasure to have you, and we are delighted to read that you had a pleasant stay and enjoyed all our hotel has to offer. We hope to welcome you back to Sofitel Agadir very soon! Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019
Response from Guest Experience Manager on 20 Sept 2019
Dear Guest, Thank you for taking the time to share your feedback about your experience at the Sofitel Agadir Thalassa Sea & Spa. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 Good

londoner, london

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is starting to age a little but its still a very good hotel. On the day of checking out I had a little issue but the lady at the front desk, Fatima helped me with the problem. Fatima was superb and went the extra mile for me and just for that I will sure to return soon. :) Note to management give her a promotion!
Stayed 2 nights in Sep 2019
Response from Sofitel Agadir Team on 16 Sept 2019
Dear Guest, Thank you for taking the time to share your feedback following your recent visit to the Sofitel Agadir Thalassa Sea & Spa. We are thrilled to read that overall, you had an amazing experience with us and appreciated the service provided by Fatima. We look forward to welcoming you back soon. Sincerely,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fresh style in the Agadir scene with a great location
Stayed 2 nights in Aug 2019
Response from Guest Experience Manager on 4 Sept 2019
Dear Guest, Thank you for taking the time to share your feedback about your experience at the Sofitel Agadir Thalassa Sea & Spa. We hope to welcome you back to our hotel very soon! Sincerely,

4/10 Poor

Jessica

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from Guest Experience Manager on 29 Aug 2019
Dear Mrs. Jessica, Thank you for taking the time to tell us about your experience at the Sofitel Agadir Thalassa Sea & Spa. We are very disappointed to read that we have been unable to exceed your expectations. On behalf of the management team we offer our deepest apologies. Feedback from our guests is highly valued as it helps us to see our property, in detail, through our guest’s eyes; we hope to demonstrate our well-known dedication to the satisfaction of our guests during your next visit to the property. Sincerely,

2/10 Terrible

maria

Disliked: Staff & service, property conditions & facilities, room comfort
Not even a 4 star
Im rating them as they were truly a 5 star. Which they are not even close to a 4 star. Rooms are very small. Walls are very thin you can hear everything the others are doing. It took them 1 hour to check us in after a 6 hour drive. Terrible and on top of everything the manager did not allow us to cancel breakfast even after I told him we were not going to be eating breakfast and we had already been charged. We went for our honeymoon and I requested something /anything nice if they could help us celebrate our marriage and we got nothing but extra city tax and not even courtesy drinking water. I was very disappointed since they claim to be 5 star and morocco and very cheap but Everything in the minibar and bar was very expensive. In addition, There was no kind of entertainment what so ever. No stores nor restaurants walking distance.
Stayed 3 nights in Aug 2019
Response from Guest Experience Manager on 22 Aug 2019
Dear Mrs. Maria, Thank you for taking the time to tell us about your experience at the Sofitel Agadir Thalassa Sea & Spa. We are very disappointed to read that we have been unable to exceed your expectations. On behalf of the management team we offer our apologies. We do hope, that you will not judge the quality of our hotel based on your experience earlier. Nevertheless, we would like to regain your trust, and we hope you give us the chance to better serve you in the near future. Feedback from our guests is highly valued as it helps us to see our property, in detail, through our guest’s eyes; we hope to demonstrate our well-known dedication to the satisfaction of our guests during your next visit to the property. Sincerely,

10/10 Excellent

Helen&iain, Cheshire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay. The rooms were lovely and had an unusual design with the bathroom in the middle which we liked. The breakfast is phenomenal, so much choice from the extended buffet. Our tip is to arrive early for breakfast as it can get busy. We used the gym which was clean, modern and spacious. We enjoyed the free yoga class too. We also had a day at the spa, which although expensive was a lovely luxurious indulgence while on honeymoon. It is possible to walk into the city centre from the hotel along the beach or promenade which we did on two different days. It took us about an hour at a leisurely pace and was a great way to take in the beach and various shops/cafes. Taxi’s are inexpensive and frequent however, costing just €5 to the centre. We had the evening buffet at the hotel one night which was incredible - lovely wide range of delicious foods and divine desserts! Overall a fantastic stay, highly recommended!!
Stayed 4 nights in Aug 2019
Response from Guest Experience Manager on 2 Oct 2019
Dear Helen&iain, Thank you for taking the time to share such wonderful comments following your recent stay with us, complementing all our facilities. We are absolutely thrilled to hear that overall, you had an amazing experience with us and look forward to welcoming you back to Sofitel Agadir Thalassa Sea & Spa. Sincerely,

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Guest Experience Manager on 16 Aug 2019
Dear Sir, Thank you for posting your review following your recent stay at Sofitel Agadir Thalassa Sea & Spa. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,