Lobby sitting area

Reviews of Caravan Hotel

4 out of 5
Caravan Hotel
Mickey Leland St., Addis Ababa

Reviews

8.0

Very good

Rating 10 - Excellent. 46 out of 132 reviews" "
Rating 8 - Good. 57 out of 132 reviews" "
Rating 6 - Okay. 14 out of 132 reviews" "
Rating 4 - Poor. 7 out of 132 reviews" "
Rating 2 - Terrible. 8 out of 132 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mukhaie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean, the staff are very friendly, the food is delicious, if any questions or problems will be resolved immediately. I recommend this hotel
Stayed 3 nights in Apr 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this property
I stayed with this property in December, 2023. In years of travel to Ethiopia, I've rarely had a poor experience. The room had numerous cockroaches in the bathroom and bedroom. The bathtub was not connected to the floor, and there was consistently no water pressure and no hot water. Additionally, at check out, I was told by the staff of the hotel that I had never paid for my stay. I had paid online, but according to the staff, that was only a 'booking fee.' Coincidentally, the charge they said I owed at checkout was the same as the nightly rate I had already paid for online. I had to catch a flight, and did not have time to dispute with the staff, but this was clearly a scam.
Stayed 1 night in Dec 2023

10/10 Excellent

kym

Stayed 6 nights in Dec 2023

8/10 Good

Arogundade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a nice hotel
Stayed 3 nights in May 2023
Response from caravan on 15 Jun 2023
Thank you very much for Your kind comments. We are confident that you will have a happier time at caravan Hotel, your second home in Addis Ababa. Kind regards! Marketing Manager

10/10 Excellent

Charley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff Excellent breakfast
Stayed 1 night in May 2023
Response from caravan Team on 18 Jun 2023
We are really happy for your score support. Your comment will help as to improve our service. Hospitality regards.

8/10 Good

Johan

Stayed 2 nights in Mar 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Cleanliness
I saw several roachs in bethroom. Fiscal shabe of the room eas aging and needed few fixes.
Stayed 2 nights in Jan 2023

4/10 Poor

david

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Check any laundry you get back - trousers weren’t returned and a random tracksuit pants belonging to someone else returned (discovered when I had already left). Cockroach bed buddies. Staff friendly and good basic but fine.

10/10 Excellent

Haftu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating staff. Very comfortable bed and the city view of the room is amazing. I will definitely come back again. Thanks again!
Stayed 2 nights in Oct 2022
Response from Samuel.k sales and marketing manager on 27 Oct 2022
Dear Haftu, Thank you for taking the time to review Caravan Hotel, I am pleased to see that you enjoyed your recent visit and I look forward to welcoming you back again. Ethiopian hospitality regards,

10/10 Excellent

Bartholomew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, clean rooms, nice food and affordable price 5 minutes drive to airport
Stayed 3 nights in Mar 2022
Response from Samuel kassahun marketing manager on 26 Mar 2022
dear our valued guest I would like to thank you for choosing to visit us We look forward to welcoming you back to our hotel soon and we aim to make your stay more enjoyable than the last. hospitality regards You are family…and family comes first!

6/10 Okay

Omer

Stayed 1 night in Feb 2022

4/10 Poor

Courtney

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The conditions of the rooms have really gone down. The wifi was spotty at best. I was really disappointed with the hotel this time.
Stayed 4 nights in Oct 2021

8/10 Good

Verified traveller

Stayed 8 nights in Mar 2021
Response from Samuel.K Marketing M on 3 Jun 2021
Dear Valued Guest, Thank you for staying at the caravan hotel and we hope to serve you again when your travels bring you back to Addis Ababa.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021
Response from Samuel .K Marketing M on 3 Jun 2021
Dear Valued Guest, Thank you for staying at the caravan hotel and we hope to serve you again when your travels bring you back to Addis Ababa.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I like Caravan and its location, but they need to invest in new matresses. Mine was way too mushy.
Stayed 1 night in Apr 2021
Response from Samuel .K Marketing manager on 3 Jun 2021
Dear our valued guest Thank you for taking the time to review the stay with us at the caravan hotel We are delighted to have been your chosen hotel during your recent stay in Addis Ababa. It was truly a pleasure to serve you. As well as We appreciate your suggestion. Thank you very much we will renew our service and property. I hope will see you again whenever your travels bring you back to Addis Ababa. hospitality regards

8/10 Good

Verified traveller

Stayed 11 nights in Feb 2021
Response from samuel. k on 4 Mar 2021
Dear Sir/Madam, Thank you for the time you take to review our property! We are glad to stay with us!! Hospitality regards!!

8/10 Good

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price in Bole
Enjoyed my stay at Caravan Hotel. The price is very reasonable for Bole. The breakfast is adequate as well. With unlimited coffee. There can be some street noise at night.
Stayed 1 night in Feb 2021
Response from samuel. k on 18 Feb 2021
Dear valued guest, We are so glad you stayed with us and thank you so much choice our service I hope you will visit Addis again.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It was good.
Stayed 1 night in Oct 2020

10/10 Excellent

Anees, New York

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with good WiFi, nice restaurant, caring staff and management, free airport pickup, big and well furnished rooms, and excellent restaurants in the neighborhood. An overall excellent experience. Highly recommended.
Stayed 14 nights in May 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Comfortable one night stay for transit in Addis Ababa. We arrived late so we didn’t want to head out to eat. We ordered room service but food came cold. Room was fine, had everything we needed. Bedside lamp wasn’t working though.
Stayed 1 night in Dec 2019
Response from tseday Bogale on 30 Dec 2019
we thank you for sharing your feedback here.

8/10 Good

Paul, Carversville pa

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Friendly staff , terrible WiFi, run down facilities , decent neighborhood, very close to a great French restaurant
Stayed 1 night in Nov 2019
Response from Tseday Bogale on 5 Dec 2019
Dear Mr. Paul , thanks for sharing your feedback. we are sorry your experience didn't match your expectations. It was an uncommon instance and we'll do better.

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service not professional
I booked the hotel for twelve days and so disappointed the services was so bad the breakfast is awful disgusting and not many choice just three dishes and the wifi doesnt work at all the room has no heat or air conditioning when u order food in the restuarant the food is cold and not tasty the bathroom leaks and it has no air ventilation the the workers are not friendly they are not professional at all there is so much noise from outside coming from pubs its hard to sleep at night the mattress is not comfortable i am so disappointed in everything in this hotel i dont recommend anyone to stay in this hotel if i can give rates or -star i would given -star
Stayed 12 nights in Sep 2019
Response from Tseday Bogale on 25 Sept 2019
Dear Jonathan , Thank you so much for your feedback and which is better to let us know the complian because you are in the hotel still by the discount rate you extended more days than your stays so if there is any complain please let us know.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service
Very good staff clean room taste food. Iwill come back
Stayed 5 nights in Aug 2019
Response from Tseday Bogale on 19 Aug 2019
Dear Guest, we thank you so much for your helpful feedback hopefully we will see you here again at caravan!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
This is a very comfortable hotel. Nothing negative to report. Very good bed and clean bathtub.
Stayed 1 night in Aug 2019
Response from senait on 14 Aug 2019
Thank you for staying with us !! and take the time to write a review. looking froward come again !! regards senait

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet with a pleasant and helpful staff. The breakfast variety was ample, with lots of variety, especially for vegetarians. The airport pickup requires patience, but I think that is more an issue with Bole than with the hotel.
Stayed 6 nights in Jul 2019
Response from se on 14 Aug 2019
Dear:- guest Thank you for staying with us in our hotel and take time a review. looking forward back again regards senait

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from se on 14 Aug 2019
thank you for staying with us in our hotel !! looking for ward back again regards senait

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money - convenient location and friendly helpful staff. I thought the breakfast was good but wasn't so keen on the restaurant food. I had a clean spacious room, with good (by ethiopian standards) wifi. The property as a whole is a little frayed around the edges but nothing that should put one off
Stayed 2 nights in Feb 2019
Response from se on 12 Feb 2019
Dear valued guests Thank you for staying with us !! we would like to take note of regard to property !!! looking forward will back again warm regards senait

8/10 Good

Elise

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, good value, friendly staff. Unfortunately there were internet issues (probably not directly related to the hotel). The shuttle pick-up on arrival was also a no-show for 40 minutes and only after a call on a borrowed phone in the parking lot.
Stayed 8 nights in Jan 2019
Response from se on 12 Feb 2019
Dear valued guests Thank you for staying with us and take a time to write a review !! we would like to say apology inconvenience regards to the internet. looking forward back again soon warm regards senait

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
So so
Breakfast was poor and we had issues with the lights in the hotel
Stayed 3 nights in Dec 2018
Response from se on 17 Jan 2019
Dear Sir /madam Thank you for taking the time to write your comments. we always welcoming feedback from our valued guests to help us maintain and improve our services we are aslo noted your comments about breakfast and room light . thank you for visiting and we hope you come will return soon warm regards senait

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019
Response from se on 18 Jan 2019
Dear:- sir /madum Thank you for staying with us and take the time to mark our service. looking forward welcoming back soon hospitality regards senait

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We flew into Addis Ababa at almost 11 PM after our flight was over an hour late and was grateful to have a shuttle waiting for us and the driver had our name on a sign. I was a little nervous when we turned off the main road into what appeared to be an alley after driving through a not so great neighborhood but felt the hotel was safe, he staff was super friendly and accommodating, and the breakfast was a food mix of Ethiopian and western cuisine. The travel agent next door was able to arrange us a driver through Merkato Market at a price well below what I was finding on the Internet. Thank you for a great experience in your lovely city!!
Stayed 1 night in Jan 2019
Response from senait on 17 Jan 2019
Dear :- Mr thank you for taking the time to write your comments and appreciation on trip advisor it gives us great pleasure in knowing that you had an enjoyable stay. thank you for visiting the lovely city and we hope you will return soon. hospitality regards senait

4/10 Poor

Verified traveller

Access to hotel - poor! Room - mediocre as I could not work with poor lighting, Breakfast was poor with very strange things to eat, probably Ethiopian, with little or no fruit. The night was bitterly cold in the room so I slept with my clothes on! The breakfast coffee was undrinkable although Ethiopian coffee is good elsewhere! I was so disappointed, I checked out 2 days earlier to a better hotel!
Stayed 5 nights in Dec 2018
Response from se on 17 Jan 2019
Dear:- sir /madam Thank you for taking the time to write your comments. we always welcoming feedback from our valued guests to help us maintain and improve our product and services we have also noted your comments about room poor lightning and breakfasts wr are going continually trying to improve the variety and quality of food items that we offer and light in the room thank you for coming and we hope you will back soon hospitality regards senait

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our corner balcony room. Great breakfast. Helpful staff. Greatly appreciated free airport shuttle.
Stayed 1 night in Dec 2018
Response from senait on 11 Dec 2018
Greet form caravan Dear :- we would like to say Thank you for staying with us and take the time to write a review we are very glad to your stay was pleasant. looking forward will back our hotel soon warm regards senait

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Excellent staff Very nice and polite A haven for tired travelers
Stayed 3 nights in Nov 2018
Response from senait on 29 Nov 2018
Greeting from caravan Dear:- our clients we would like to thank you for choosing to stay with us and take a time write review and we are very glad when was very pleasant looking forward back soon !! warm regards senait

10/10 Excellent

William, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel coped twice with minor crises - sending a car into the city to pick me up whe n I'll and providing a room for rest while I waited for a late flight. Highly recommended.
Stayed 2 nights in Nov 2018
Response from sen on 21 Nov 2018
Greeting from caravan team Thank you Dear William staying with us and taking the time to write a review we would like to apology for happening while we would like to take your recommendation and will have to make perfect for the future. we look forward to welcoming back to our hotel for future. thank you !! Hospitality regard senait

8/10 Good

Imogen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from senait on 19 Nov 2018
Thank you for staying with us !! we look forward to welcoming back to the hotel in the future. warm regards caravan team (s)

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Good hotel for the price
Very friendly staff, clean room but bathroom was a bit tired looking. Good for the price but I think I would stay somewhere more expensive which is nicer next time.
Stayed 2 nights in Oct 2018
Response from senait m on 13 Nov 2018
we would like to say thank you for staying with us and also to give attention to write genuine feedback and as per your comment we have been to make maintenance or improvement.hope you will come back to our hotel. warm regard caravan team

6/10 Okay

Khaldoun

Can be improved
No air conditioning. They brought a fan it was broken. Breakfast is ok. Wifi is great
Stayed 2 nights in Sep 2018
Response from senait on 13 Nov 2018
we would like to say thank you for your stay with us and to give attention to write genuine feedback.as per your comment or review we have been to improve and maintain. Hope you will come back and will have a great time with us. warm regard caravan team

10/10 Excellent

Verified traveller

Pleasant stay
Clean, friendly staff, good internet for Addis. Great value.
Stayed 13 nights in Aug 2018
Response from SEN on 13 Nov 2018
we would like to say thank you for staying with us and to give more attention to write genuine feedback. Hope you will come back.

8/10 Good

Paul

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great staff, very clean, very run down.
Very run down; not four stars by North American standards; a bit out of the way. Very clean; fantastic, friendly staff
Response from Bele on 27 Apr 2018
Dear. valued guests, We would like to thank you for taking your time Thank you for your generous review about caravan hotel We are looking forward to have you and make stay even better Hospitality regards, Belete

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Laura E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good staff
Staff took very good care of me and handled all my needs
Stayed 1 night in Nov 2017

10/10 Excellent

Adam, Columbus, OH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Airport pick up and drop off was spot on the staff were amazing! a lot of Addis Ababa taxi drivers don't know the Hotel maybe it's new.
Stayed 1 night in Sep 2017

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent Value, Good Location
Good clean hotel near airport. Staff was friendly and spoke English well. Breakfast was an added bonus and quite good. Would stay again!
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good budget hotel. Its not luxurious but its safe, clean, and comfortable. Staff were very helpful. Provides a free shuttle to the airport.