Staff was extremely helpful They resolved issues on a timely manner and upgraded my room

Great hotel. Great attention to detail. Very accommodating. Not the best for kids due the limited options. But for a couple it will be excellent. I wish the Spa was included. But breakfast every morning was great. The food at the bar was okay. Limited on options in my opinion. We did have issue with some reservations but they were understanding.

Everything you need outside of the hotel nice and quiet after the shops and restaurants close and felt very safe

We liked the VIP status that was provided. However it could be improved with a more proactive approach by the staff. For example rather than waiting for us to ask they could take our orders. The afternoon tea was good but the evening canopes were a little disappointing. The surroundings were very nice and the facilities good, however we did not like the extensive use of towles in the morning to reserve sun loungers. This problem was reduced a little by having our own VIP terrace, but on our final day was not available because it was used by a wedding.

Pre check in app did not work and check in slow