"There was no fun in the room. There was no bottle of water. You couldn't call room service to change the sheets. They have to go downstairs and bring it upstairs and change it ourselves. I went downstairs at 12:00 a.m. because I had couldn't sleep to have a beer and I asked him to charge it to my room and they said they do not do that and I had to come back to the room and get my credit card. I don't want to go back because my husband was sleep and I don't want to disturb him but I found that odd that they cannot charge a beer in your room. Even though I was sitting in the lobby and I told them I'm hungry stuff did not care. They went back and forth to the fridge getting all the beverages they wanted in potato chips and Etc for themselves and giggling and laughing which was another low type of hospitality. I was the manager I would offer my guest a beer and a potato chips for example and I would ask them to pay within checkout. That is hospitality"
"From check in to check out this hotel is amazing. If your going to an event at Stadion Letzigrund it’s a 5 minute walk which is nice after event not to have wait for public transportation or fight traffic in your car. The breakfast was outstanding. They will make you any kind of omelettes or eggs you like. Plus lots of other good breakfast foods. The pool, hot tub, sauna, and sun deck were relaxing. Would recommend everyone to stay here when in Zurich."
"Lovely, knowledgeable staff at the front desk and a nice quiet location within walking distance of the tram. The bedroom was clean and tidy with modern facilities. The bed frame could have been a bit sturdier as it moved around slightly, but the movable tray attached to the bed was really useful. I actually booked the hotel after seeing it recommended on social media, and overall I had a good stay."
"This was a short stay. Though the online registration didn't work until I called, they helped me promptly and it was fine. Everything else was great.
Make sure you have a working phone, you mustuse it at several stages to get to your room."
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