4/10 Poor
Theresa
Travelled with family
14 May 2024
Disliked: Staff & service, amenities, property conditions & facilities
In 2011 my family stayed at this property. The rooms were lovely, the staff was amazing and the location was perfect walkable and convenient. A couple years back there were renovations going on here. Never did I expect the mediocre experience we had and then it got worse. Our “Presidential Suite” was lack luster and had several faulty items. Mirrors, lights, iron..etc… But most baffling was the room fit to accommodate 6 guest only had 2 blankets. When we ordered 3 additional pillows and blankets 1 pillow was brought to our room and told sorry we don’t have anymore pillows or blankets. And not to mention the custom decorations that i stressed on ordering and making sure they would arrive on time. They arrived on time
But the hotel
Held them hostage for over 6 hours… stating that’s the way their system works. Once package was received we secured it in our room and headed out for the day. Upon return I discovered the package had been removed with out consent. The package yet to be found. There goes the big room surprise for my Godsons special 15th Birthday.
Theresa
Stayed 2 nights in May 2024