10/10 Excellent
Cassie
Travelled with partner
13 Jun 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at TRS Yucatan Hotel, and I must say, it was a remarkable experience. While our stay started off a bit rocky, the team at TRS Yucatan truly went above and beyond to ensure our satisfaction.
A special mention goes to the incredible manager, Johnathan, whose dedication and attentiveness were unparalleled. When we voiced our initial concerns, Johnathan and his team were quick to listen and respond, transforming our stay into an unforgettable experience.
We were also blown away by the exceptional service at the Helios restaurant. Manager Areli and chef Roberto created a special meal just for us, making us feel incredibly valued and pampered. Their attention to detail and culinary expertise made for a dining experience that we'll never forget.
Additionally, we were fortunate to have outstanding service from our butlers, Cristian and Jose. They were always there when needed, providing prompt and courteous assistance throughout our stay.
The culinary offerings at TRS Yucatan were nothing short of spectacular. Each meal was a delightful journey, with a variety of exquisite dishes that left us eagerly anticipating our next dining experience. From breakfast to dinner, the quality and presentation of the food were consistently outstanding.
Thanks to the exceptional service, delicious food. Our stay at TRS Yucatan Hotel turned into a fantastic getaway. We are already looking forward to our next visit.
Cassie
Stayed 7 nights in Jun 2024