Riu Cancun - All Inclusive

3.5 star property
Ocean-view property with a swim-up bar, near Forum Beach

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your current months are June, 2024 and July, 2024.
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July 2024

Photo gallery for Riu Cancun - All Inclusive

4 outdoor pools, pool umbrellas, pool loungers
Front of property – evening/night
Minibar, in-room safe, laptop workspace, blackout curtains
6 restaurants, breakfast, lunch, dinner served; Italian cuisine
Lobby
Reviews
8.0

Very good

Popular amenities

  • All-inclusive
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Breakfast includedBreakfast includedBreakfast included
  • Pool
  • Hot tubHot tubHot tub

Explore the area

Map
Cancun, QROO
  • Popular LocationCancun Convention Center7 min walk
  • Popular LocationGaviota Azul Beach8 min walk
  • Popular LocationForum Beach9 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)24 min drive

Most relevant reviews

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Room options

Standard Room, Ocean View (E)

8.3/10 Very good

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 4
  • 1 Double Bed

Suite, Ocean View (L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Adults Only | L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Adults Only | U)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Ocean View (B2C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
  • 30 sq m
  • Sleeps 4
  • 1 Double Bed

Standard Double Room, Ocean View (U)

7.5/10 Good

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (M)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (U)

7.4/10 Good

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Standard Double Room, Sea View (M)

7.7/10 Good

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Sea View (M)

10/10 Exceptional

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 44 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room (E)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • Sleeps 4
  • 1 Double Bed

Junior Suite, Ocean View (L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Room, Ocean View (Adults Only | L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • Sleeps 3
  • 1 Double Bed

Standard Room, Ocean View (L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 4
  • 1 Double Bed

Standard Double Room, Ocean View (Adults Only | U)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Standard Double Room (M)

7.3/10 Good

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
  • 30 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

7.7/10 Good

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Room, Ocean View (Adults Only | E)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • Sleeps 3
  • 1 Double Bed

Double Room (Adults Only | E)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • Sleeps 3
  • 1 Double Bed

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Room Standard

  • Sleeps 3
  • 2 Double Beds OR 2 Single Beds and 1 Double Bed

Room Standard With Sea View

  • Sea view
  • Sleeps 3
  • 2 Double Beds

Suite Junior With Sea View

  • Sea view
  • Sleeps 3
  • 2 Double Beds

Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Suite Junior With Sea View

  • Sea view
  • Sleeps 3
  • 2 Double Beds OR 2 Single Beds and 1 Double Bed

Room Standard With Sea View

  • Sea view
  • Sleeps 3
  • 2 Double Beds

Similar properties

About the area

Cancun

Located on the beach, Riu Cancun - All Inclusive is in Zona Hotelera, a neighbourhood in Cancun with good shopping. Iberostar Cancun Golf Course and Ultramar Ferry Puerto Juárez are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit La Isla Shopping Mall and Puerto Cancun Marina Town Center. Ventura Park Cancun and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are also worth visiting. Looking to get your feet wet? Scuba diving and parasailing adventures can be found near the property.

What's nearby

  • Cancun Convention Center - 7 min walk
  • Gaviota Azul Beach - 8 min walk
  • Forum Beach - 9 min walk
  • Chac Mool Beach - 14 min walk
  • Tortuga Beach - 3 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 25 min drive

Restaurants

  • Riu - 1 min walk
  • Kawachi Specialty Restaurant - 1 min walk
  • Starbucks - 3 min walk
  • Starbucks - 1 min walk
  • Turquesa Restaurant - 2 min walk

About this property

Riu Cancun - All Inclusive

All-inclusive eco-certified property near La Isla Shopping Mall
Cancun Convention Center and Forum Beach are located near Riu Cancun - All Inclusive, which provides a free breakfast buffet, 18 holes of golf and a nightclub. With a white sand beach, beach massages and sunloungers, this property is the perfect place to soak up some sun. Indulge in a manicure/pedicure, a facial and a body treatment at Renova Spa, the on-site spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner and Italian cuisine. Enjoy the health club, as well as activities, such as windsurfing, surfing/body boarding and snorkelling. Stay connected with free in-room WiFi, and guests can find other amenities, such as a swim-up bar and a poolside bar.
Other perks at this property include:
  • 4 outdoor pools with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking
  • Limo/town car service, express check-out and express check-in
  • Babysitting (surcharge), a billiards/pool table and a 24-hour front desk
  • Guest reviews speak well of the family-friendly amenities, bar and breakfast
Room features
All 569 rooms feature comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches such as free WiFi and safes. Guest reviews say good things about the clean, spacious rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with eco-friendly toiletries and showers
  • 32-inch flat-screen TVs with satellite channels
  • Balconies, recycling and ceiling fans

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Scuba-diving lessons
Snorkelling
Surfing/body boarding

Land activities

Volleyball

Lessons/classes/games

Water fitness

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 5 bars/lounges
  • 6 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kawachi
  • Kulinarium
  • La Toscana
  • Miramar
  • Turquesa

Things to do

  • 18 holes of golf
  • 4 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Nightclub
  • Shopping
  • Snorkelling
  • Spa tub
  • Surfing/bodyboarding
  • TV in common areas
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Babysitting (surcharge)
  • Grocery/convenience store
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 100% renewable energy
  • 14 floors
  • Art Deco architecture
  • Building
  • Built in 2003
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Riu Cancun - All Inclusive have a pool?

Yes, this property has 4 outdoor pools.

Is Riu Cancun - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Riu Cancun - All Inclusive?

Self-parking is free at this property.

What time is check-in at Riu Cancun - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM.

What time is check-out at Riu Cancun - All Inclusive?

Checkout is at 11:00 AM.

Are there all-inclusive benefits at Riu Cancun - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, surfing/body boarding, volleyball and more.

Where is Riu Cancun - All Inclusive located?

Located in Zona Hotelera, this beachfront property is next to a golf course and within a 10-minute walk of Plaza Caracol Mall, Gaviota Azul Beach and Forum Beach. Cancun Convention Center and Chac Mool Beach are also within 15 minutes.

Riu Cancun - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1488 out of 3065 reviews" "
Rating 8 - Good. 730 out of 3065 reviews" "
Rating 6 - Okay. 408 out of 3065 reviews" "
Rating 4 - Poor. 220 out of 3065 reviews" "
Rating 2 - Terrible. 219 out of 3065 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Moyra

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I chose Riu Cancun due to the wonderful experience I had in Riu Jamaica and looked forward to doing so celebrating my birthday.. It was aweful all around..The condition of the prperty as advertised is misleading..We ended changing rooms 3 times because of a dingy aroma in the rooms , poor working air conditioner and soiled sheets..Front desk carmen and supervisor was rude until we got assistance from "Pamela.(.shes a keeper)..overall rooms need a complete make over..I had a really terrible time and would never return
Stayed 5 nights in May 2024

8/10 Good

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s beautiful. Very clean. The rooms could use some updating but it wasn’t that bad. The people working there are awesome! The dining was ok. Of course we would’ve loved ribeyes and crab legs, but the food was good enough for buffet dining. We’d definitely do this same trip again. Thanks for handling all the reservations, sure made it a lot easier on us!
Stayed 4 nights in May 2024

6/10 Okay

Margarita, brooklyn

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I have stayed in a few RIU resort and this is the only one that I found the the dinning area location is too far from the main building. They should have place the buffet closer to the main address. There were elders who had to walk a long distance to eat. Another suggestion to have mini station with food that people who drink can eat to minimize the liquor intake.
Stayed 5 nights in May 2024

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

6/10 Okay

Eloy

Travelled with partner
Necesita una remodelación este hotel urgentemente!
Stayed 3 nights in May 2024

2/10 Terrible

Jesse

Travelled with partner
Disliked: Staff & service, property conditions & facilities
First off AC was not working in the room 1402 to be exact , once i asked them to fix it the guy came in and said it works, 7 days ahead i complained again after all my clothes got ruined from the moist in the room and room smelling like mold the repair man came in at 11pm at night and said the ac is not working the blower is not working , due to the mold smell and mold in the room my wife got sick and we requested a ambulance on 5/28 at 11:15 pm at night and the guy who claimed to be a manager said i am a manager here and gave me a card to leave a review rather then helping us , now my wife and i both have sore throats and filled with mucous and keep coughing , we explained this situation to a manager pamela the very next day and all they did was give us a late check out. Pleas be ware on your next travel do not book this hotel i have stayed here in the past and it just looks like the resort got worse. The entertainment staff is great and staff at resteraunt is amazing but when it comes to help. You are on your own this so called guy who claimed to be a manager did not want to show me or give me his name but his CO WORKER diego was right there , note this horrible person didn't even want to give me the suitcase dolly claiming he is not allowed to because the bellboys leave at 11pm so he made my wife and i pack everything up and switch rooms at 12 am not same night. Hence we complained numerous times and at the end the AC WAS not working & ruined all of our clothes
Stayed 7 nights in May 2024

6/10 Okay

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The music in the pool area was not for all the audience, low variety, the food flavor was too simple, not enough seasoning or even salt, the tanning chairs were all over and not organized, inside the hotel it was noisy, drunk people making noise or acting up like they didn’t care if they got in trouble because security wasn’t too “scary”.
Stayed 3 nights in May 2024

6/10 Okay

Annunziata

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The rooms were extremely hot….can’t control the temperature of the room. No room service so if you don’t eat when they tell you to your out of luck til the morning. It’s really not all inclusive they charge for games and liquor was ok. They should have had at least 1 bar that served top shelf liquor. Hotel was older.
Stayed 5 nights in May 2024

10/10 Excellent

Adreal C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was AMAZING !!! I didn’t receive my welcome drink lol but it’s fine lol this resort is amazing !! Everyone is so nice !
Stayed 4 nights in May 2024

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
The Staff was very friendly the food was amazing, especially with the beach side of view outside of the restaurants. I loved the swim up bar just the environment of the whole place was beautiful
Stayed 5 nights in May 2024