4/10 Poor
Rebecca
Travelled with family
29 May 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this at 2:51pm on Saturday while we was driving to visit an unwell family member we was driving over 200 miles away. My father was driving so I booked via by Expedia account which I always do as you can see from previous bookings it’s always been my account but paying with my fathers bank card.we arrived at the hotel close to 11pm after having a very stressful and sad afternoon/evening visiting a dying member of the family. it was pouring with rain outside we rushed inside the hotel went to reception to check in and the man was very rude as I didn’t have any ID on me he wanted me to go into my banking app for a statement which nationwide don’t have access to your statements on their app he didn’t understand this, it was getting very frustrating explaining I booked via my name but paid via my fathers card. I have stayed at thousands of hotels across the Uk and the world that I have never had this much stress on a checkin. This was something we really didn’t need after the day we had all had. In the end the man took my dads diving license as ID. I have received an email this morning so 3 days after the stay to tell me we need ID to get into the hotel! Not much good to us now is it! we had rooms either side to each other beds had hairs on the sheets towels in the bathroom had hairs on. The bathroom wasn’t very clean as there were hairs and dirty marks on the tiles. The shower head holder in my room fell off the wall. Overall terrible customer service!
Rebecca
Stayed 1 night in Apr 2024