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Reviews of St Gotthard Hotel

4 out of 5
St Gotthard Hotel
Bahnhofstrasse 87, Zürich, ZH

Reviews

8.0

Very good

Rating 10 - Excellent. 342 out of 871 reviews" "
Rating 8 - Good. 301 out of 871 reviews" "
Rating 6 - Okay. 118 out of 871 reviews" "
Rating 4 - Poor. 64 out of 871 reviews" "
Rating 2 - Terrible. 46 out of 871 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Fahad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything inside this hotel very old elevator rooms but some rooms is it fix it not all the rooms but the housekeeping is very very very bad not cleaning very well and you keep your blanket 3to 4 days is not change it not clean the bathroom the first bed of this hotel housekeeping, and very old hotel to elevators small only for 2 person maximum 3 person.. the best of the this hotel location only without location I think this hotel nobody come
Stayed 1 night in Apr 2024

8/10 Good

Dongil

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the train station.
Stayed 1 night in Apr 2024

6/10 Okay

Patricia

Travelled with partner
Liked: Cleanliness
The lift was too small. The concierge was not available at check out. It was unmanned and we had to wait about 15 minutes for someone to come to serve. The self check out machine didn’t work. There was only 1 pillow on the bed for each guest. No extra pillows and no cushions. Had to ask for an additional pillow.
Stayed 1 night in Apr 2024

8/10 Good

Bhavin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were small - needs renovation
Stayed 1 night in Apr 2024
Response from Your St. Gotthard Team on 24 Apr 2024
Dear Mr. Bhavin,Thank you for your stay in our Hotel and for your positive feedback. We have also new renovated room, maybe next time you could book one of these. We would like to welcome you again under our Guests.Best regards

10/10 Excellent

Sungsik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Your St. Gotthard Team on 30 Apr 2024
Dear Mr. Sungsik,Thank you for your stay in our Hotel and for your positive feedback. We would like to welcome you again under our Guests.Best regards

6/10 Okay

Alicia, San Francisco

Liked: Staff & service
Location
Stayed 4 nights in Apr 2024
Response from Your St. Gotthard Team on 15 Apr 2024
Dear Mrs. Alicia,Thank you for your stay in our Hotel and for your feedback. We would like to welcome you again under our Guests.Best regards

2/10 Terrible

james

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
While the location and beautiful red awnings looked appealing, what I found inside were bitter staff at check in and old dirty carpet throughout. Do not be fooled by the location or happy facade as the house staff is unhelpful, greedy for more money and disinterested in your comfort. Never again!
Stayed 2 nights in Mar 2024
Response from Your St. Gotthard Team on 5 Apr 2024
Dear Mr. James,Thank you for your stay in our Hotel and for your feedback. We are sorry, we couldn’t reach your expectation, but it would be great, if you will give in the future another chance.Best regards

8/10 Good

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location but needs some updating of the rooms
Stayed 1 night in Jan 2024
Response from Your St. Gotthard Team on 20 Mar 2024
Dear Mrs. Terry,Thank you for your stay in our Hotel and for your positive feedback. We would like to welcome you again under our Guests.Best regards

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Your St. Gotthard Team on 18 Mar 2024
Dear Philip,Thank you for your stay in our Hotel and for your positive feedback. We would like to welcome you again under our Guests.Best regards

8/10 Good

Daraius

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in Feb 2024
Response from Your St. Gotthard Team on 5 Mar 2024
Dear Daraius,Thank you for your stay in our Hotel and for your positive feedback. We would like to welcome you again under our Guests.Best regards

10/10 Excellent

Heddwyn

Liked: Amenities
A great stay at a brilliant hotel. Close to everything and good staff too. Nice touches, cool and interesting decor too. I chose it for the location and the gym was a bonus. The wifi is excellent and the location was perfect.
Stayed 2 nights in Jan 2024
Response from Your St. Gotthard Team on 29 Jan 2024
Dear Mr. Haddwyn,Thank you for your stay in our Hotel and for your positive feedback. We would like to welcome you again under our Guests.Best regards

8/10 Good

annette, Liverpool

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and bathroom. Modern. Next to Zurich train station and all the shops tou could want. Short walk to the old town. Trams outside door. Central to everything.
Stayed 4 nights in Jan 2024
Response from Your St. Gotthard Team on 29 Jan 2024
Dear Annette,Thank you for your stay in our Hotel and for your positive feedback. We would like to welcome you again under our Guests.Best regards

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Your St. Gotthard Team on 29 Jan 2024
Dear George,Thank you for your stay in our Hotel and for your positive feedback. We would like to welcome you again under our Guests.Best regards

10/10 Excellent

Aubrey

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Dirty sheets but excellent experience other than that.
Stayed 6 nights in Jan 2024
Response from Your St. Gotthard Team on 17 Jan 2024
Dear Aubrey,Thank you for your stay in our Hotel and for your positive feedback. We would like to welcome you again under our Guests.Best regards

10/10 Excellent

Dan

Stayed 1 night in Jan 2024
Response from Your St. Gotthard Team on 5 Feb 2024
Dear Mr. Dan,Thank you for your stay in our Hotel and for your positive feedback. We would like to welcome you again under our Guests.Best regardsYour St. Gotthard Team

8/10 Good

Adrian

Stayed 1 night in Jan 2024
Response from Your St. Gotthard Team on 31 Jan 2024
Dear Mr. Adrian,Thank you for your stay in our Hotel and for your positive feedback. We would like to welcome you again under our Guests.Best regards

8/10 Good

Ohgi, Minato-ku

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Your St. Gotthard Team on 17 Jan 2024
Dear Ohgi,Thank you for your stay in our Hotel and for your positive feedback. We would like to welcome you again under our Guests.Best regards

10/10 Excellent

Gelenda

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great location! Everything was in walking distant and train station was 1 block away. The staff was pleasant and hotel was clean. I would stay again.
Stayed 3 nights in Dec 2023
Response from Your St. Gotthard Team on 12 Jan 2024
Dear Mrs. Gelenda,Thank you for your stay in our Hotel and for your positive feedback. We would like to welcome you again under our Guests.Best regards

4/10 Poor

Nicholas

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Room was very old and not like any of the photos. Bathroom was ancient with cracked tiles. Despite booking a double and twin weeks ago, we were given two doubles as “that’s all we have”! Would not recommend this hotel.
Stayed 3 nights in Dec 2023
Response from Your St. Gotthard Team on 12 Jan 2024
Dear Mr. Nicholas,Thank you for your stay in our Hotel and for your positive feedback. We would like to welcome you again under our Guests.Best regards

10/10 Excellent

Irina

Stayed 1 night in Dec 2023
Response from Your St. Gotthard Team on 22 Jan 2024
Dear Mrs. Irina,Thank you for your stay in our Hotel and for your positive feedback. We would like to welcome you again under our Guests.Best regards

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Your St. Gotthard Team on 27 Dec 2023
Dear Nathan,Thank you for your stay in our Hotel and for your positive feedback. We would like to welcome you again under our Guests.Best regards

10/10 Excellent

TECK SENG

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very near to Zurich HB and shopping street. It's great for those love shopping.
Stayed 1 night in Dec 2023
Response from Your St. Gotthard Team on 20 Dec 2023
Dear Guest,Thank you for your stay in our Hotel and for your positive feedback. We would like to welcome you again under our Guests.Best regards

10/10 Excellent

ALBERTO C L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cool
Stayed 4 nights in Nov 2023
Response from Your St. Gotthard Team on 20 Dec 2023
Dear Alberto,Thank you for your stay in our Hotel and for your positive feedback. We would like to welcome you again under our Guests.Best regards

2/10 Terrible

Michael

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Your St. Gotthard Team on 20 Dec 2023
Dear Michael,Thank you for your stay in our Hotel and for your feedback. We are sorry, we couldn’t reach your expectation, but it would be great, if you will give in the future another chance.Best regards

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Your St. Gotthard Team on 20 Dec 2023
Dear Laurie,Thank you for your stay in our Hotel and for your positive feedback. We would like to welcome you again under our Guests.Best regards

4/10 Poor

Satnam

Stayed 1 night in Dec 2023
Response from Your St. Gotthard Team on 20 Dec 2023
Dear Guest,Thank you for your stay in our Hotel and for your feedback. We are sorry, we couldn’t reach your expectation, but it would be great, if you will give in the future another chance.Best regards

2/10 Terrible

Andy Foog

Travelled with group
Disliked: Amenities
Booked two rooms and one room wasn't ready. When i when back to the reception, they put me onto a different floor. As they mixed me up with another person with the same surname (even tho i stated my full name). The room was a single bed room, but i paid for a double room.
Stayed 1 night in Dec 2023
Response from Your St. Gotthard Team on 12 Dec 2023
Dear Guest,Thank you for your stay in our Hotel and for your feedback. We are sorry, we couldn’t reach your expectation, but it would be great, if you will give in the future another chance.Best regards

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms, staff very friendly and helpful, great location
Stayed 1 night in Dec 2023
Response from Your St. Gotthard Team on 12 Dec 2023
Dear Mrs. Jane,Thank you for your stay in our Hotel and for your positive feedback. We would like to welcome you again under our Guests.Best regards

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel very convenient can see from the train station very short walk. No issues at all with the property.
Stayed 1 night in Dec 2023
Response from Your St. Gotthard Team on 14 Dec 2023
Dear Kevin,thank you for your positive feedback.Best regards

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Housekeeping took my stuff
housekeeping took my stuff and would not return it. !! Sad
Stayed 1 night in Dec 2023
Response from Your St. Gotthard Team on 8 Dec 2023
Dear Guest,Thank you for your stay in our Hotel and for your feedback. We would like to welcome you again under our Guests.Best regardsYour St. Gotthard Team

8/10 Good

Helen

Stayed 2 nights in Nov 2023
Response from Your St. Gotthard Team on 27 Dec 2023
Dear Helen,Thank you for your stay in our Hotel and for your positive feedback. We would like to welcome you again under our Guests.Best regards

10/10 Excellent

Peter

Travelled with family
Friendly staff and a great location
Stayed 3 nights in Dec 2023
Response from Your St. Gotthard Team on 8 Dec 2023
Dear Mr. Peter,Thank you for your stay in our Hotel and for your positive feedback. We would like to welcome you again under our Guests.Best regards

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Swiss Yodel
Decent overnight stay near to train station. These hotels tend to be high usage hotels and this is one of the better ones. Ideally placed near station. Although our bed was not comfortable and affected our nights sleep. Didn’t use restaurant as we were stopping overnight and chose to try fondue elsewhere. Would certainly stop again for one night.
Stayed 1 night in Nov 2023
Response from Your St. Gotthard Team on 8 Dec 2023
Dear Mr. Christopher,Thank you for your stay in our Hotel and for your positive feedback. We would like to welcome you again under our Guests.Best regards

6/10 Okay

JEAN DAVID, PALM BEACH

Travelled with family, Travelled with partner
Liked: Cleanliness
We got a room as we were getting married. NOT our honeymoon, though! I knew the hotel from the years when my grand parents would stay there. It was one of the "Grand Palace" places. The Bahnhofstrasse is Zürich's "5th Avenue" (compared to Manhattan, NYC) and the country's most prestigious and expensive street. So, the hotel's entrance is on the side while some an unrelated store uses the coveted main street commercial front. I understand that. But from there on, it's down hill. The rooms (we got one on the 5th floor with main street view) seem "newer" in a 90's style/... like an upper Business Hotel. The bathrooms very simple. One sink, a tub and toilet all in the same space. White tiles, nothing to incite romance or luxury . The rest of the hotel is just old but lacks the charm of antiquity. The elevators are small. The older one just about the size of a residential elevator. The newer one is minuscule. Just for two people. But no help with the luggage offered. It's winter and we found the room in the afternoon at 17 Celcius just shy of 63 Fahrenheit. The central radiators just barely lukewarm. The AC system does NOT invert to heat either. As it got colder during the night we had use the hair dryer to blow some heat and ask for a plug-in heater the next morning. The request was met with little excitement, but we got our heater.
Response from Your St. Gotthard Team on 1 Dec 2023
Dear Guest,Thank you for your stay in our Hotel and for your feedback. We are sorry, we couldn’t reach your expectation, but it would be great, if you will give in the future another chance.Best regards

8/10 Good

PAUL

Travelled with family
Be aware if you pay in Euros the bank adds another significant charge we paid 850 Euro for 779 CHF for 3 days the rate was 0.915 so should have been 802 approx.
Stayed 3 nights in Nov 2023
Response from Your St. Gotthard Team on 1 Dec 2023
Dear Paul,Thank you for your stay in our Hotel and for your positive feedback. We would like to welcome you again under our Guests.Best regards

10/10 Excellent

Milica

Liked: Cleanliness
Stayed 6 nights in Oct 2023
Response from Your St. Gotthard Team on 27 Nov 2023
Dear Mr. Milica,Thank you for your stay in our Hotel and for your feedback. We are sorry, we couldn’t reach your expectation, but it would be great, if you will give in the future another chance.Best regards

2/10 Terrible

ABRAHAM

Business traveller
Liked: Cleanliness, staff & service
the room they initially gave me the first night was warm and uncomfortable no A/C and quite tiny i felt like was put onto a large closet
Stayed 3 nights in Nov 2023
Response from Your St. Gotthard Team on 22 Nov 2023
Dear Mr. Abraham,We appreciate your feedback, and we're sorry to hear that certain aspects of your experience in our Hotel did not meet your expectations. We strive to provide a high level of service and create a welcoming atmosphere for our guests. We take guest feedback seriously, and we aim to make improvements based on your insights. We hope to have the opportunity to better serve you in the future and provide a more positive experience. If you have any additional comments or concerns, feel free to share them with us. Warmest regards

10/10 Excellent

FUSUN KOKSAL

Stayed 2 nights in Nov 2023
Response from Your St. Gotthard Team on 12 Dec 2023
Dear Guest,Thank you for your stay in our Hotel and for your positive feedback. We would like to welcome you again under our Guests.Best regards

6/10 Okay

David

Stayed 1 night in Nov 2023
Response from Your St. Gotthard Team on 20 Nov 2023
Dear Mr. David,Thank you for your stay in our Hotel and for your feedback. We are sorry, we couldn’t reach your expectation, but it would be great, if you will give in the future another chance.Best regards

8/10 Good

anton

Stayed 1 night in Nov 2023
Response from Hotelmanagement on 14 Nov 2023
Dear Anton Thank you for taking the time to provide feedback! We're pleased to see that you had a positive experience overall. If there are any specific aspects you enjoyed or suggestions you have for improvement, we'd love to hear them. Your insights help us enhance our services, and we look forward to the opportunity of hosting you again for an even better stay!Warmest regardsHotel St. Gotthard Team

8/10 Good

PATRICIA

Travelled with group
Liked: Staff & service
Close to shopping & train station. The 2nd time we requested to tidy up the room, they did not finish cleaning left our room wide open leaving the key card on the slot for the power in the room
Stayed 5 nights in Nov 2023
Response from Hotelmanagement on 13 Nov 2023
Dear PatriciaThank you for taking the time to share your feedback. We're glad to hear that you found our hotel's location convenient for shopping and close to the train station.We sincerely apologize for the oversight in the housekeeping service during your second request. Your feedback is valuable to us, and we will address this issue with our housekeeping team to ensure it doesn't happen again in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for a flawless experience on your next visit.Warm regards,Hotel St. Gotthard Team

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect near transport shops and restaurants. P
Stayed 4 nights in Nov 2023
Response from Your St. Gotthard Team on 9 Nov 2023
Dear Patricia,thank you for yxour stay in our Hotel and for your feedback.Best regards

10/10 Excellent

Adam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Zurich and we stay at this location. Staff was very friendly and helpful. The hotel room was nice and clean. The location is wonderful, very short distance to the main train station in Zurich, restaurants, and stores.
Stayed 6 nights in Oct 2023
Response from Vizedirektor on 8 Nov 2023
Dear Adam We're thrilled to hear that you had a wonderful first-time experience in Zurich during your stay at our hotel. It's great to know that you found our staff to be friendly and helpful, and that you enjoyed the cleanliness of your room. Our central location near the main train station, restaurants, and stores is certainly a convenient perk for our guests. We hope you had a memorable time exploring the city, and we look forward to hosting you again on any future visits to Zurich. Thank you for choosing our hotel!Warmest regardsHotel St. Gotthard Team

10/10 Excellent

MIN, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go-to hotel in Zurich. Been here 4 times now and the best hotel to stay! plan to be back in a few months.
Stayed 3 nights in Oct 2023
Response from Hotelmanagement on 25 Oct 2023
Dear MinWe truly appreciate your loyalty and the fact that you keep choosing our hotel for your stays in Zurich. It's wonderful to hear that we have consistently met your expectations, and we look forward to welcoming you back for your next visit in a few months. If there's anything specific you'd like to see or experience during your next stay, please don't hesitate to let us know. We're here to make your stay as enjoyable as possible.Warmest regardsHotel St .Gotthard Team

6/10 Okay

Hazel

Travelled with partner
Closed to the train station
Stayed 1 night in Oct 2023
Response from Hotelmanagement on 25 Oct 2023
Dear HazelThank you for your feedback regarding our hotel's proximity to the train station. We're glad you found our location convenient. If you have any further comments or suggestions that can help us improve your experience or enhance your stay, please feel free to share them. We appreciate your input as it helps us provide a better guest experience.Warmest RegardsHotel St. Gotthard Team

8/10 Good

Robert

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel was pretty good and in a nice area
Stayed 1 night in Oct 2023
Response from Hotelmanagement on 23 Oct 2023
Dera RobertWe appreciate your positive feedback about our hotel and its location. If you have any additional comments or suggestions to help us make your next stay even better, please don't hesitate to share them. Your feedback is valuable to us, and we look forward to welcoming you back in the future.Warmest regards Hotel St. Gotthard team

10/10 Excellent

Romelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotelmanagement on 23 Oct 2023
Dear Romelyn Thank you for rating your experience a perfect 10/10! We're delighted to hear that you had an excellent stay. If you have any specific comments or suggestions to share about what made your stay exceptional, we'd love to hear them. Your feedback helps us continue to provide top-notch service to our guests. We look forward to welcoming you back in the future!Warmest regardsHotel St. Gotthard Team

8/10 Good

Ethel L

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. Next to the train station and walkable to main attractions and shopping. Lots of restaurants in the area. Room was comfortable. Need to improve breakfast menu and front desk staff could be more friendly with the exception of the Spanish guy (forgot his name) that was always friendly and helpful.
Stayed 4 nights in Oct 2023
Response from Hotelmanagement on 20 Oct 2023
Dear EthelThank you for your positive review and valuable feedback! We're delighted that you enjoyed your stay and found our hotel's location convenient. Your comments about the breakfast menu and the front desk staff have been noted, and we'll use them to make improvements. We're especially pleased to hear that one of our staff members made a positive impression. We hope to welcome you back for another enjoyable stay in the future. If you have any further suggestions, please don't hesitate to share them. Your insights are invaluable to us!Warmest regardsHotel St. Gotthard Team

10/10 Excellent

Sehyon

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Oct 2023
Response from Hotelmanagement on 20 Oct 2023
Dear SeyhonThank you for your perfect rating! We're thrilled to hear that you had a fantastic experience during your stay. If you have any specific feedback or comments about your visit, please feel free to share them. We greatly appreciate your support and look forward to having you with us again in the future. Your satisfaction is our top priority!Warmest regards Hotel St. Gotthard Team

10/10 Excellent

MIN, New York

My go-to hotel to stay in Zürich. Have stayed here for 3 times and will be back again this weekend. The best hotel!
Stayed 3 nights in Oct 2023
Response from Hotelmanagement on 17 Oct 2023
Dear MINThank you for your continued patronage of our hotel! We're thrilled to be your go-to choice when visiting Zurich. We can't wait to welcome you back for your upcoming stay this weekend. If you have any special requests or if there's anything we can do to make your stay even more enjoyable, please don't hesitate to let us know. We look forward to ensuring your next visit is as wonderful as your previous stays.Safe travels, and see you soon!Warmest regardsHotel St. Gotthard Team