The Crown Plaza in Zurich is decent…The staff is nice and welcoming. The common areas are clean/modern and plentiful. The beds are comfortable.
My problems…The rooms are old, completely outdated. Stains on the carpets, aging bathroom fixtures, TVs that don’t work or intermittently (why can’t housekeeping check these daily?).
And the biggest problem and something that is advertised on every website booking this hotel, THE POOL IS NOT PERMITTED TO KIDS UNDER 16! This is absolutely something that needs to be mentioned at the top of the hotel description. I even mentioned how excited my 5 y/o was to play in the pool and no one told me that he wouldn’t be allowed.