Exterior

Reviews of Hotel Zum Hirschen

4 out of 5
Hotel Zum Hirschen
Dreifaltigkeitsstraße 1, Zell am See, Salzburg

Reviews

8.8

Excellent

Rating 10 - Excellent. 76 out of 143 reviews" "
Rating 8 - Good. 45 out of 143 reviews" "
Rating 6 - Okay. 16 out of 143 reviews" "
Rating 4 - Poor. 5 out of 143 reviews" "
Rating 2 - Terrible. 1 out of 143 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was a lovely hotel - particularly in the bar and reception area. We ate at their restaurant and the food was fabulous if a little pricey. The rooms were spacious and clean (we had a superior double) and it’s incredibly well placed in the centre of Zell am See so plenty of buses to other ski areas. The towels were a little on the small side and quite harsh and the body and hair gel was not replaced often enough so we ran out twice. Also there are no tea and coffee facilities but we asked for a kettle! Everything else was great. Ski rental is nearly opposite and train station only a few minutes walk away. Hotel staff very helpful.
Stayed 4 nights in Feb 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel location close to ski lifts or bus was great. Very easy for access to rest of the town. Staff were nice and the hotel and rooms were spotless. Breakfast choice was amazing. Bed comfortable, bathroom modern and room was spacious. Did not eat at the hotel at night so can’t comment. The only negative was the noise from the main road into our room but think this was worse than normal due to underground road below the town being closed during our stay. If you want ski lessons then we would recommend Matt at the ski school at Schmitten station.
Stayed 4 nights in Jan 2024

10/10 Excellent

Chloe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, excellent staff and superb food.
Stayed 3 nights in Dec 2023

10/10 Excellent

constantinescu

Response from The Hirschen Team on 6 Mar 2023
Hello from Zell am See!Thanks for this top review. We are glad, that you had a good time here and we are looking forward to welcoming you again.

8/10 Good

Karoly

Stayed 4 nights in Jan 2023
Response from Jasmine / Reception on 10 Jan 2023
Dear Karoly! Thanks for your given points on Expedia. We hope you had a pleasent stay and are looking forward to seeing you again.Kind regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly and high quality hotel
Stayed 3 nights in Jul 2022
Response from Bettina on 9 Aug 2022
Many thanks for your recommodation!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Jasmine Widder, Rezeption on 29 Aug 2020
Vielen Dank für Ihr Feedback. Wir würden uns freuen, Sie im "Hirschen" begrüßen zu dürfen und senden herzliche Grüße

10/10 Excellent

Shiliang

Stayed 1 night in Jun 2020
Response from Jasmine, Reception on 29 Jun 2020
Hello, thanks for your feedback! Hopefully we will welcome you again! Kindest regards

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was great, just what i expected since we been here many times before
Stayed 4 nights in Dec 2019
Response from Jasmine, Reception on 8 Jan 2020
Hello from Zell am See, thanks for this nice feedback. We are looking forward to welcoming you again. Kind regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
nice place with good location
Struck checkin policy, we were only able to checkin at 2:30pm.
Stayed 1 night in Sep 2019
Response from Jasmine / Reception on 11 Sept 2019
Dear Anonymus! Thanks for your review. As our cleaning maids also need time to clean the rooms when check out time is until 11 am, it is not possible to make the check in earlier and we hope here for your understanding. We are looking forward to welcoming you again and send you kind regards

6/10 Okay

Paul

Liked: Staff & service
Stayed 1 night in Aug 2019

6/10 Okay

Paul

Travelled with family
Liked: Staff & service
Not quite what I expected!
Two night stay on our road trip around Austria. Found the hotel very noisy during the night with s lot of noise from outside. Mattress was comfortable but the pillows where none existent. Shower was poor facing across the bath. Breakfast was very limited on choice. Zell am see didn’t live up to my expectations after visiting Strobl on our trip. Zell was very crowded and spoilt by the railway running across in front of the lake. Don’t believe the holiday companies on getting the authentic Austrian experience.
Stayed 1 night in Aug 2019
Response from Jasmine on 11 Sept 2019
Dear Paul! Thank you for your feedback. As we are located directly in the city center we can´t guarantee quiet rooms, but otherwise you can reach everything by food or puplic transportation. If you would ask the reception, they would have give you another pillow if needed. Sometimes with the breakfast it is difficult when we have a full house that we bring new food to the buffet before it is empty, but we will try to make it better. But we hope you will visit us one time again and remain in the meantime with kind regards

10/10 Excellent

Martine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Peter, Okinawa, Japan

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed four nights, came to ski. My room was clean and spacious, and the WiFi worked well. Breakfast was very nice, though I think breakfast should start at 7:00, not at 7:30. I ate one evening in the hotel restaurant; the food and the waitress were excellent. In the evenings, I needed to do a lot of writing at the desk in my room; unfortunately, the desk chair was very uncomfortable. Also, there was no waste basket in the room--only a very small basket in the bathroom. No box of tissues either. The hotel itself is in the center of town and next to a busy road, so expect some outside noises. But it`s only 150 meters to the gondola, and about a five-minute stroll to the train station.
Stayed 4 nights in Feb 2019
Response from Jasmine on 14 Feb 2019
Dear Peter! Thanks for your words here. We are glad that you enjoyed the stay here. Because of the basket and the issues - if you were come to the reception we would organise you Kleenex and I´m sure that we were also able to organise you a basket for the room. As we are located in the city center it is no secret that we have no completely quiet rooms - but with your next booking you can call here and request for a more quiet room. We are looking forward to welcoming you again and send you kindest regards

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
We booked with Expedia to stay at Hotel Zum Hirschen (HZH) but on check in, we were advised that they had over booked and we were given a room at a ‘sister’ hotel - Hotel Heitzmann. It was a very good room but overall experience was not the quality of Hotel zum Hirschen which we could clearly see when we had breakfast at HZH. The reason given for overbooking was that the HZH has not been able to receive emails in the last 2 weeks and therefore had overbooked!! Ridiculous reason. We had booked on 19.10.18 - 3 months ago. I had seen on Expedia correspondence that there was no need to re-confirm the booking before arrival. However, this was not the case. There is a difference in price between the hotels so please advise how we can be reimbursed for the difference.
Stayed 1 night in Feb 2019
Response from Jasmine on 14 Feb 2019
Hello from the Hirschen! Thanks for your feedback. We are sorry, that you had to stay in the Heitzmann, but it has nothing to do with the booking date. We are working with Hotel Heitzmann since many years and never had complaints until now. However, we hope that you will give us the chance to welcoming you in the "Hirschen" and send you kindest regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location just 200 meters from the main lift. Very good kitchen, though a bit expensive comparing to other places. Rooms are very clean, beds are nice and bathroom/toilet are well equipped, though tee/coffee amenities are absent.
Stayed 9 nights in Jan 2019
Response from Jasmine on 22 Jan 2019
Dear Anonymus! Thanks a lot for your nice feedback. We hope to welcome you soon again! Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2018
Response from Jasmine on 29 Jan 2019
Thanks a lot! We are looking forward to welcoming you again! Kind regards

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018
Response from Jasmine/Rezeption on 22 Aug 2018
Thank you!

10/10 Excellent

Arthur, Kent, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Easy walk to station and lake, stunning mountain scenery from room. We were were short of time as had only stayed to attend a nearby funeral, but are planning to come back to spend more time in Zell-am-Zee. Excellent breakfast, and a good choice of evening meals in the restaurant.
Stayed 2 nights in Jul 2018
Response from Jasmine/Reception on 5 Mar 2019
Dear Arthur! Thanks a lot for your feedback, we are happy, that you enjoyed your time here and we are looking forward to welcoming you again. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is Very Good
The hotel is quite good. Large comfortable room and bed. Breakfast also very good. But Zell Am Sell not impressive, compared to other lake towns, Salzburg or Innsbruck. Funicula cost is a ripoff.
Stayed 1 night in Sep 2017

10/10 Excellent

Nicholas, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff!
Great, accommodating staff. They were able to provide bikes to ride around the lake, gave great suggestions, and were very friendly. The hotel is in a good location, about a 10-15 minute walk from the train stations and near the pedestrian area with food and shops. The hotel included a pass to the beach area on the lake with includes diving platforms and board, along with a water slide and a pool.

10/10 Excellent

Keith, Cannock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
We had a short stay to visit our son who is working in Zell am See hotel was ideally located very clean and staff very helpful will definatly stay again and would gladly recommend hotel to others

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

RIYAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Tony, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the center of the city.
Only one faltering in this hotel was that you could only access the internet from the lobby. The positives easily out weighted that.

10/10 Excellent

Nobles, East Yorkshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upgraded to a suite - amazing!
We were delayed getting to the hotel on our first night, we didn't arrive until after midnight. They gave our room away, which is policy, and put us up in the guest house across the road (which was clean and comfortable). When we went back in the morning and explained about the delay, the reception staff said they were really sorry and had reserved us a suite for the remainder of the stay, for the same price as we were going to pay for a standard double. It was enormous for the two of us, at the top of the house with great views of the lake and mountains. The hotel is central within the village, 5 minutes walk from the station and there are plenty of shops nearby. The staff at the hotel were very friendly, spoke perfect English and were always around to help. My one criticism is that we couldn't get wifi at the top of the building and could only use it in the reception area.

10/10 Excellent

Agata, Leeds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy beds
Nice stay in hotel, comfy and clean!

10/10 Excellent

Phil, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel in town
Comfortable room with large breakfast buffet with many choices and eggs cooked to order. Right on the main walking street.

8/10 Good

Peter, Okinawa, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel in the Center of Zell am See
Very nice hotel right in the center of Zell am See! Very friendly staff. Nice restaurant for dinner and breakfast. Just a minute or two stroll down to the lake. Our room was spacious. We were able to park our rental car in the hotel's garage, but be careful; the parking places are very narrow. Would gladly return!

10/10 Excellent

Peter, Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfy beds,great service,excellent location
Excellent hotel in a great location,very clean and service was top notch.would recommend for families or single traveller.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Zum Hirschen - good for weekend ski trip.
Welcoming, friendly staff. Excellent English to make up for our lack of German. Easy to find hotel - just over an hours drive from Salzburg airport. Train station a few mins walk through pedestrian area. Less than 5 mins walk to CityXpress ski lift. Ski passes can be bought at the hotel. Ski room access from street. Use of showers in the pool area possible for late departure if you want to ski on the day you leave. Substantial breakfast buffet - didn't eat at hotel in the evening so can't comment on quality of evening food. Plenty of other restaurants within a few steps of the hotel front door. Village has plenty of shopping for non-skiers. Access to car park signposted from street - just behind hotel.

6/10 Okay

Genie, Florida

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great hotel, uncomfortable beds
This hotel was very cute, in a nice part of town and the staff were very helpful. My only major complaint was that the beds were extremely uncomfortable so I did not get a good night sleep. I was glad that I was only staying for one night for that reason. If not for that though, the hotel was perfect. The entrance is in the rear of the hotel since there is a restaurant on the first floor but it was not at all inconvenient. The breakfast was decent and the rooms were nice. The location is right in the heart of town so it was perfect, except for the beds!

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes,sauberes hotel mit tollem,reichhaltigem frühstücksbuffet. Der lift ist fußläufig erreichbar und man ist mitten in der stadt und schnell zum see gelaufen. Jederzeit gerne wieder
Stayed 3 nights in Jan 2024

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolles Frühstücksbuffet, geräumiges Zimmer und freundlicher Service, gerne wieder. :)
Stayed 3 nights in Aug 2023

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Essen klasse - Personal hat Schulungsbedarf
Das Hotel liegt direkt an der Hauptstraße. Insofern ist ein wenig Verkehrslärm zu hören. Dennoch habe ich gut geschlafen. Das Frühstück ist umfangreich. Das Abendessen sehr zu empfehlen. Die Parkgarage umfasst auch versenkbare Parkplätze. Leider war es absolut dunkel als ich ausstieg und mir am oberen Bodenblech ( Höhe ca. 1,6m ) den Kopf einstieß. Am Folgetag, sollte ich denselben Parkplatz einnehmen, obwohl genügend Plätze mit normaler Ausstiegshöhe verfügbar waren. Dieses habe ich abgelehnt und mir anderweitig eine Parkmöglichkeit gesucht.
Stayed 3 nights in Aug 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr angenehmer Aufenthalt, gute Lage, tolles Restaurant, freundliches Personal
Stayed 1 night in Jul 2023

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vše úžasné
Všechno bylo absolutně perfektní.
Stayed 4 nights in Jul 2023
Response from the Hirschen Team on 10 Jul 2023
Dear Tomas!Thanks for this nice review. We are happy to see, that our guests enjoy their stay. We are looking forward to welcoming you again Kind regards

8/10 Good

ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine lækre værelser, der var det der skulle være for 4 stjerner, men der manglede køleskab/minibar. Rigtig lækker ginbar i kælderen.
Stayed 4 nights in Jun 2023
Response from Reception on 28 Jun 2023
Dear ivan! Thanks for your nice review. We are happy that you enjoyed your stay here. -Due to the renovation and because you can order drinks in our restaurant 16 hours per day, we quitted the minibars to have more open space. But we also have rooms with a minibar and at your next stay, it would be a pleasure to show you one of these rooms. Yours Hirschen Team

10/10 Excellent

SEONGMOON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
객실이 쾌적하고 훌륭했고 아침 식사도 아주 좋앟습니다
Stayed 1 night in May 2023
Response from Betitna Manzl on 17 May 2023
Vielen Dank für Ihre Bewertung! Wir hoffen, Sie bald bei uns wieder als Gäste begrüßen zu dürfen!Liebe Grüße

8/10 Good

Byungil

Stayed 1 night in Apr 2023
Response from the Hirschen Team on 10 Apr 2023
Hello, thank you very much for your review. We would be looking forward to welcoming you again.Kind regards

8/10 Good

Lars

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
God beliggenhed og god restaurant. prisniveau i den høje ende for alle "tilkøb"
Stayed 4 nights in Feb 2023
Response from the Hirschen Team on 28 Feb 2023
Dear Mr. Lars! Thanks a lot for your feedback. We are glad that you enjoyed your time here. We would be looking forward to welcoming you again and send you kindest regards

10/10 Excellent

LOUISE

Stayed 1 night in Jun 2022
Response from Jasmine Widder on 8 Dec 2022
Liebe Louise!Danke für die volle Punktzahl, es freut uns sehr, dass Ihnen der Aufenthalt gefallen hat und wir freuen uns auf ein nächstes Mal!Liebe Grüße

10/10 Excellent

Annette

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Bettina on 9 Aug 2022
Vielen Dank für Ihre Bewertung! Hoffentlich auf ein baldiges Wiedersehen!

10/10 Excellent

Fritz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es war sehr schönes Zimmer auch am Abend zum Essen und das Frühstück alles super.
Stayed 1 night in Aug 2022
Response from Bettina on 9 Aug 2022
Vielen Dank für Ihre Bewertung - wir hoffen auf ein baldiges Wiedersehen!

10/10 Excellent

Klaus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Bettina on 9 Aug 2022
Vielen Dank für Ihre Bewertung!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles in Ordnung
Wie waren als Familie mit zwei Kindern unterwegs und hatten zwei Zimmer, die als Familiensuite benutzbar waren. Die Zimmer sind ein bisschen langweilig gestaltet. Das Restaurant is nett.
Stayed 2 nights in Jul 2022
Response from Bettina on 9 Aug 2022
Vielen Dank für Ihr Feedback! Liebe Grüße

10/10 Excellent

asger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Bettina on 9 Aug 2022
Vielen DANK!

10/10 Excellent

Frida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect spot of you would like walking distance to most attractions, shops and restaurants. The service was amazing and so was breakfast and dinner. This is a very traditional hotel interior-wise, so if you are after an Austrian alp experience, this is a great place. The streets are very busy with people at night, so of you are after a quiet place, stay outside Zell am See. We all slept very well and are happy to return.
Stayed 2 nights in Jul 2022
Response from Bettina on 9 Aug 2022
Many thanks for your time and your recommendation!