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Reviews of Radisson Hotel York

3.5 out of 5
Radisson Hotel York
North Street, York, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 474 out of 1003 reviews" "
Rating 8 - Good. 381 out of 1003 reviews" "
Rating 6 - Okay. 98 out of 1003 reviews" "
Rating 4 - Poor. 31 out of 1003 reviews" "
Rating 2 - Terrible. 19 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel with comfortable modern air-conditioned rooms for travelers. The bathroom was adequate, although we wished for a shower door in addition to a glass partition. The location just on the other side of the river from the older city gave us broad views of the riverfront and the cathedral beyond. It is easy to access by car and extremely walkable from hotel to the cathedral. In-site parking was overbooked and staff directed us to a convenient deck 2 blocks away, and credited us for parking when there was a problem. We wished for more staff in the small lobby to greet guests and handle baggage.
Stayed 2 nights in May 2024

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Robert

Very close to town. Very clean and well presented
Stayed 2 nights in Mar 2024
Response from Reception team on 21 May 2024
thank you for taking the time to send your feeback.

10/10 Excellent

Nicola

Business traveller
Liked: Amenities
The staff on reception were first class. I was visiting my sister in hospital and found this hotel last minute. I booked for two nights, but only needed one. They assisted me in cancelling the second night and were very kind. I will be visiting York (from London) over the next few weeks and will now only book this hotel. My parents stayed in another hotel but will now stay here.
Stayed 2 nights in May 2024
Response from r on 21 May 2024
Hi Nicola,Thank you for your nice words. We are looking forward to seeing you again for another great experience

8/10 Good

Karena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and excellent staff. Walkable to the sights. Only downside was room below was a bit loud.
Stayed 2 nights in May 2024
Response from Owen on 17 May 2024
Dear KarenaWe are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations. We are very proud of our excellent staff members and great location with easy access to the city centre.We appreciate your loyalty and look forward to welcoming you back on your next visit. Your kind words are a great encouragement for us.Warm Regards,OwenRadisson Hotel York

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
The close vicinity to the centre Less than 5 mins to the shambles Market
Stayed 2 nights in Apr 2024

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Apr 2024
Response from Melanie Lewis Operations Manager on 3 May 2024
Dear Tony Thank you for taking the time to post your review I am pleased to see that you enjoyed a good stay with us and I hope that we have the pleasure of welcoming you back to our hotel in the future. Kind Regards

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for York, very friendly , Parking available, Great Breakfast...Defo be back this Year for Xmas
Stayed 2 nights in Apr 2024
Response from Melanie Lewis Operations Manager on 3 May 2024
Dear MatthewThank you for taking the time to post your review I am glad that you enjoyed your stay in our friendly hotel and that breakfast was a worthy point of note this is exactly what we aim for I look forward to welcoming you back at Christmas. Kind Regards

10/10 Excellent

Rowena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very pleasant hotel that is very close to the centre of York. The bar overlooks the river, which is very nice. I stayed on the 7th floor in a very clean room with spectacular views across the city.
Stayed 1 night in Apr 2024
Response from Owen on 19 Apr 2024
Dear RowenaWe are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations. We are very proud of our stunning views and excellent location with easy access to the city centre.We appreciate your loyalty and look forward to welcoming you back on your next visit. Your kind words are a great encouragement for us.Warm Regards,OwenRadisson Hotel York

10/10 Excellent

Alia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly and a convenient location
Stayed 2 nights in Mar 2024
Response from Owen on 8 Apr 2024
Dear AliaWe are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations. We are very proud of our excellent location with easy access to the city centre.We appreciate your loyalty and look forward to welcoming you back on your next visit. Your kind words are a great encouragement for us.Warm Regards,OwenRadisson Hotel York

8/10 Good

Teresa

Liked: Cleanliness
Got a room at the front of the hotel, heard every pin drop outside. Had I not brought ear plugs, my two nights would have been a wreck. No remorse from the front either...
Stayed 2 nights in Mar 2024
Response from Owen on 4 Apr 2024
Dear TeresaThank you for your recent stay with us at Radisson Hotel York.We sincerely appreciate that you took the time to share the feedback on your recent stay with us. We are deeply sorry to hear about the feedback and we will definitely look into improving the issues you have raised. We apologise for the shortfalls. Unfortunately as a city centre hotel it can be noisy on the streets from time to time, please don't hesitate to contact reception however as as long as we have other rooms available, we are happy to move you to a location that may be quieter.Our team certainly looks forward to the opportunity to re-establish your trust in our standards of quality and have many more opportunities to serve you.Warm Regards,OwenRadisson Hotel York

2/10 Terrible

Wing Yee

Travelled with family
Disliked: Staff & service, property conditions & facilities
Not enough man power The staff manner was poor
Stayed 1 night in Mar 2024

8/10 Good

Alan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a short walk from York station and all the usual attractions you would like to see in York. Close to many restaurants and shops and the hotel is along side the river so nice views from the bar. Breakfast was nice good selection of hot and cold food and a large seating area so no trouble getting somewhere to sit or waiting.
Stayed 2 nights in Mar 2024
Response from Owen on 28 Mar 2024
Dear AmeliaWe are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations. We are very proud of our great breakfast selection, stunning views and excellent location with easy access to the city centre.We appreciate your loyalty and look forward to welcoming you back on your next visit. Your kind words are a great encouragement for us.Warm Regards,OwenRadisson Hotel York

10/10 Excellent

Josheua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place made up for the horrible hotel experience I went through in London when I thought I stayed at a good hotel! Thank you for making a great impression on me for my solo trip for the first time in the UK.
Stayed 4 nights in Mar 2024
Response from Owen on 8 Apr 2024
Dear JosheuaWe are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations.We appreciate your loyalty and look forward to welcoming you back on your next visit. Your kind words are a great encouragement for us.Warm Regards,OwenRadisson Hotel York

10/10 Excellent

patrick

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly and helpful team - both at check in and in the bar.
Stayed 1 night in Mar 2024
Response from Owen on 17 Mar 2024
Dear KatieWe are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations. We are very proud of our excellent members of staff.We appreciate your loyalty and look forward to welcoming you back on your next visit. Your kind words are a great encouragement for us.Warm Regards,OwenRadisson Hotel York

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Damian, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central.
Stayed 1 night in Mar 2024
Response from Owen on 17 Mar 2024
Dear DamianWe are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations. We are very proud of our excellent location with easy access to the city centre.We appreciate your loyalty and look forward to welcoming you back on your next visit. Your kind words are a great encouragement for us.Warm Regards,OwenRadisson Hotel York

8/10 Good

Scott

Travelled with group
Liked: Amenities
Good stay. Clean, modern room.
Stayed 1 night in Mar 2024
Response from Melanie Lewis Operations Manager on 5 Mar 2024
Dear Scott Thank you for taking the time to provide us with your feedback I am delighted to see that you enjoyed a good stay with us I very much hope that we have the pleasure of welcoming you back to the hotel again very soon. Kind Regards Manager

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central
Good central hotel very clean lovely breakfast
Stayed 1 night in Feb 2024
Response from Owen on 29 Feb 2024
Dear JennyWe are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations. We are very proud of our great breakfast selection and excellent location with easy access to the city centre.We appreciate your loyalty and look forward to welcoming you back on your next visit. Your kind words are a great encouragement for us.Warm Regards,OwenRadisson Hotel York

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great hotel in an excellent location.
Stayed 2 nights in Feb 2024
Response from Owen on 29 Feb 2024
Dear StacyWe are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations. We are very proud of our excellent location with easy access to the city centre.We appreciate your loyalty and look forward to welcoming you back on your next visit. Your kind words are a great encouragement for us.Warm Regards,OwenRadisson Hotel York

6/10 Okay

M

Stayed 1 night in Feb 2024

10/10 Excellent

Tracie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday weekend away
All staff, throughout the whole hotel, very friendly and relaxed, a lovely touch was our train arrived at 11 .30 and we just wanted to drop our bags but our room was already available and we were allowed early check in, breakfasts were excellent, being a vegetarian disappointed no mushrooms 😑
Stayed 2 nights in Feb 2024
Response from Owen on 29 Feb 2024
Dear TracieWarm greetings from Radisson Hotel York and we sincerely appreciate your recent stay with us and detailed feedback.We are elated to hear about the positive aspects of your stay. We are very proud of our excellent staff and great breakfast selection. We are so happy to hear that you were able to get an early check in.However, I deeply regret that certain areas fell short of expectations. We strive for excellence and your feedback is crucial in aiding us to enhance our guest experiences. We hope for another opportunity to serve you better.Warm Regards,OwenRadisson Hotel York

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary Break
Thank you for finding us a room at short notice. Changing it from a twin to a king size. Giving us an excellent view of York Minster and taking care of us. Only down side was paint on inside of ensuit door was badly chipped and there was a chip to the bathroom sink unit but otherwise a great hotel highly recommended.
Stayed 4 nights in Feb 2024
Response from Owen on 29 Feb 2024
Dear PhilipWarm greetings from Radisson Hotel York and we sincerely appreciate your recent stay with us and detailed feedback.We are elated to hear about the positive aspects of your stay. We are very proud of our excellent staff and stunning views.However, I deeply regret that certain areas fell short of expectations. If there are any issues regarding your room, please do not hesitate to contact reception as we will always do our best to fix these as quickly as possible for you.We strive for excellence and your feedback is crucial in aiding us to enhance our guest experiences. We hope for another opportunity to serve you better.Warm Regards,OwenRadisson Hotel York

6/10 Okay

Anne

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff at the property was wonderful and the location is great. Unfortunately, their 'upgrade' to a Radisson (instead of the Park Inn it used to be) has made this hotel no longer preferred in my book. 1. No longer have mini-fridges in the room, which would be okay, but 2. There are no vending machines and no way to get anything to drink (including sodas) until the bar opens at 3pm. All I wanted was a diet coke/coke zero, which wasn't possible. If I bought some from down the street, there was no place to store them in the room. Location is still great and the views are amazing, but not as convenient as it once was.
Stayed 4 nights in Feb 2024
Response from Owen on 29 Feb 2024
Dear AnneWarm greetings from Radisson Hotel York and we sincerely appreciate your recent stay with us and detailed feedback.We are elated to hear about the positive aspects of your stay. We are very proud of our excellent staff and great location with easy access to the city centre.However, I deeply regret that certain areas fell short of expectations. Unfortunately we have never had mini-fridge's available in the rooms, however it is something we are looking into for in the future. While the bar does not officially open until 3pm, please contact reception if you need anything as we are always happy to accommodate you.We strive for excellence and your feedback is crucial in aiding us to enhance our guest experiences. We hope for another opportunity to serve you better.Warm Regards,OwenRadisson Hotel York

10/10 Excellent

KATHERINE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Parking at hotel was full so we went to NCP. Did get a discount card from reception though so £17 overnight rather than £24
Stayed 1 night in Feb 2024
Response from Owen on 29 Feb 2024
Dear KATHERINEWe are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations. We are very happy that you were able to take advantage of our NCP discount.We appreciate your loyalty and look forward to welcoming you back on your next visit. Your kind words are a great encouragement for us.Warm Regards,OwenRadisson Hotel York

8/10 Good

Caroline

Room very noisy and bathroom fan like an airplane taking off! Otherwise comfortable.
Stayed 1 night in Feb 2024
Response from Owen on 29 Feb 2024
Dear CarolineWarm greetings from Radisson Hotel York and we sincerely appreciate your recent stay with us and detailed feedback.We are elated to hear about the positive aspects of your stay. We are very proud of our newly refurbished rooms.However, I deeply regret that certain areas fell short of expectations. If there are any issues with your room, please do not hesitate to contact reception and we will do our best to fix the issue as quickly as possible.We strive for excellence and your feedback is crucial in aiding us to enhance our guest experiences. We hope for another opportunity to serve you better.Warm Regards,OwenRadisson Hotel York

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, lovely staff and great breakfast
Stayed 2 nights in Feb 2024
Response from Owen on 29 Feb 2024
Dear SusanWe are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations. We are very proud of our excellent staff, great breakfast selection and amazing location with easy access to the city centre.We appreciate your loyalty and look forward to welcoming you back on your next visit. Your kind words are a great encouragement for us.Warm Regards,OwenRadisson Hotel York

6/10 Okay

Nick

Stayed 1 night in Feb 2024

8/10 Good

michael

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Stayed 1 night in Feb 2024
Response from Owen on 29 Feb 2024
Dear Hotels.com UserWe are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations.We appreciate your loyalty and look forward to welcoming you back on your next visit. Your kind words are a great encouragement for us.Warm Regards,OwenRadisson Hotel York

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large room, extremely comfy bed, reception staff lovely. Will definitely come again.
Stayed 1 night in Feb 2024
Response from Owen on 29 Feb 2024
Dear MatthewWe are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations. we are very proud of our excellent staff and newly refurbished rooms.We appreciate your loyalty and look forward to welcoming you back on your next visit. Your kind words are a great encouragement for us.Warm Regards,OwenRadisson Hotel York

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for access to the charms of Yorkor the station. The room was clean and modern, great shower, comfy bed and quiet.
Stayed 1 night in Feb 2024
Response from Owen on 29 Feb 2024
Dear TerryWe are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations. We are very proud of our newly refurbished rooms and excellent location with easy access to the city centre.We appreciate your loyalty and look forward to welcoming you back on your next visit. Your kind words are a great encouragement for us.Warm Regards,OwenRadisson Hotel York

6/10 Okay

Victoria

Travelled with partner
Liked: Cleanliness, amenities
This hotel was clean,but very overpriced for what it was. Not much better than an IBIS and it cost me £176!!! I know it can be even even higher. As soon as I arrived the booking could not be processed on the system and created loads of problems. We finally got our room and it had to be sorted on check out. It took forever to sort and was nearly overcharged as well. However, the lady on reception was great and very helpful. The bathroom had hardly any shower gel,the tv was at a weird angle in the bedroom, the chair didnt fit properly under the table and the drinks were overpriced. It was a clean hotel, but just not worth the money! Dearer than London prices.
Stayed 1 night in Feb 2024
Response from Owen on 29 Feb 2024
Dear VictoriaWarm greetings from Radisson Hotel York and we sincerely appreciate your recent stay with us and detailed feedback.We are elated to hear about the positive aspects of your stay. We are very proud of our excellent staff.However, I deeply regret that certain areas fell short of expectations. If you experience any issues with your room please do not hesitate to contact reception. We have an on site maintenance and housekeeping team that are available to come and fix any issues in the room for you as quickly as possible.We strive for excellence and your feedback is crucial in aiding us to enhance our guest experiences. We hope for another opportunity to serve you better.Warm Regards,OwenRadisson Hotel York

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Uncomfortable stay
Very uncomfortable experience. Cleaners came in to our room despite do not disturb sign on the door. Water ran hot and cold. This is by no means a £100 a night experience.
Stayed 2 nights in Feb 2024

8/10 Good

Patrick, Preston

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money, though the room I got (cheapest available) was more akin to a micro-room in a capsule hotel.
Stayed 1 night in Feb 2024
Response from Owen on 29 Feb 2024
Dear PatrickWe are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations.We appreciate your loyalty and look forward to welcoming you back on your next visit. Your kind words are a great encouragement for us.Warm Regards,OwenRadisson Hotel York

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Kevin

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

8/10 Good

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday weekend
Stayed 1 night in Jan 2024
Response from Owen on 17 Mar 2024
Dear thomasWe are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations.We appreciate your loyalty and look forward to welcoming you back on your next visit. Your kind words are a great encouragement for us.Warm Regards,OwenRadisson Hotel York

4/10 Poor

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was fine enough and the staff were all friendly. Could use a little updating, but the bed was comfortable and the linen soft and clean. The shower in our room was luke warm but I advised them (my son who was next door had a perfectly hot shower so I think that is a room-specific issue). It is VERY conveniently located for exploring York and the views from the 8th floor were great - Breakfast was good too and plenty of it. All in all we enjoyed our stay.
Stayed 1 night in Jan 2024
Response from Owen on 10 Jan 2024
Dear SarahWarm greetings from Radisson Hotel York and we sincerely appreciate your recent stay with us and detailed feedback.We are elated to hear about the positive aspects of your stay. We are very proud of our excellent staff, location and views.However, I deeply regret that certain areas fell short of expectations. We are very sorry you had issues with the shower, issues like this do happen from time to time but we can get our maintenance team to look into it straight away.We strive for excellence and your feedback is crucial in aiding us to enhance our guest experiences. We hope for another opportunity to serve you better.Warm Regards,OwenRadisson Hotel York

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The hotel is very clean and the staff very helpful and friendly My only gripe was the price of the breakfast I thought £17.20 per person was extremely high for breakfast even though it was all you can eat
Stayed 3 nights in Dec 2023
Response from Owen on 17 Mar 2024
Dear MarkWarm greetings from Radisson Hotel York and we sincerely appreciate your recent stay with us and detailed feedback.We are elated to hear about the positive aspects of your stay. We are very proud of our excellent members of staff.However, I deeply regret that certain areas fell short of expectations. Breakfast is charged at 17.95 per person per day when booked on the day of, however this can be booked in advance at reception for 14.95 per person per day or booked online when making your reservation as some rates have breakfast included.We strive for excellence and your feedback is crucial in aiding us to enhance our guest experiences. We hope for another opportunity to serve you better.Warm Regards,OwenRadisson Hotel York

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall fabulous hotel
Booking said king-size bed and our room had twin beds.
Stayed 1 night in Dec 2023
Response from Owen on 17 Mar 2024
Dear NThank you for your recent stay with us at Radisson Hotel York.We sincerely appreciate that you took the time to share the feedback on your recent stay with us. We are deeply sorry to hear about the feedback and we will definitely look into improving the issues you have raised. We apologise for the shortfalls. If there are any issues with your room please do not hesitate to contact reception during your stay as we can change your room to the correct room type quickly and easily so that it doesn't affect your stay with us.Our team certainly looks forward to the opportunity to re-establish your trust in our standards of quality and have many more opportunities to serve you.Warm Regards,OwenRadisson Hotel York

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Very good stay. Nice room with river view, very clean and comfortable, lovely breakfast, parked the car in the hotel car park
Stayed 2 nights in Dec 2023