Reception
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Reviews of Moxy York

3.5 out of 5
Moxy York
Black Horse Lane, York, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 428 out of 716 reviews" "
Rating 8 - Good. 189 out of 716 reviews" "
Rating 6 - Okay. 69 out of 716 reviews" "
Rating 4 - Poor. 21 out of 716 reviews" "
Rating 2 - Terrible. 9 out of 716 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

nancy, Alicante

Liked: Cleanliness, staff & service, property conditions & facilities
The moxy brand is fresh, modern and consistent. Love it. The staff was professional, knowledgeable and easy checking in/out. The location is perfect to walk into old town , local transportation tight outdoor. The lobby is a vibrant area to relax, eat, watch tv and enjoy a drink. Offers board games, pool and foosball. Our room was clean and very comfortable. Thank you for a lovely stay. Will look for Moxy in other cities.
Stayed 2 nights in May 2024

10/10 Excellent

Vivienne

Travelled with partner
Got a nice relaxing atmosphere. Modern, design winning. Board games and chess in the lounge/bar. Great location too.Staff cheery and helpful. Great food. Great bar service. Rooms excellent.
Stayed 1 night in May 2024

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moxy York's location was excellent. It was an easy walk to Shambles area and Minster. Room was very comfortable, clean, and quiet. Excellent place to stay.
Stayed 6 nights in May 2024

8/10 Good

John, Summit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The major complaint was that there was no place to store your items. If there were a few shelves and a few more hooks that would help.
Stayed 6 nights in Apr 2024

8/10 Good

stephen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was far too hot and despite having air con on all night temp never dropped below 20 degrees.
Stayed 1 night in May 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The energetic cool vibe is very nice
Stayed 1 night in Apr 2024

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alana on 9 Apr 2024
Thank you for taking the time to leave us a score! We hope to see you again in the future.

6/10 Okay

Maeve

Stayed 1 night in Apr 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the relaxed atmosphere and fun bar and communal areas.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sahori

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay!
Stayed 1 night in Mar 2024

6/10 Okay

Juan

Travelled with partner
Liked: Cleanliness, amenities
The decor is very modern which is great but it’s skews way too minimalistic for our taste, there are hardly any shelves in the room and no drawers or closet to place clothes. There are no shelves on the bathroom for personal items and no mini fridge either.
Stayed 2 nights in Mar 2024

10/10 Excellent

peter

Great place to stay
Stayed 1 night in Mar 2024

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic value and great location
Stayed 2 nights in Mar 2024

10/10 Excellent

Tracy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the light under the bed that automatically came on as you got up in the night. Very central and easy walking distance from everywhere. 20 minute walk from station Would definitely stay again
Stayed 2 nights in Feb 2024

10/10 Excellent

cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room clean, staff friendly. Easy walk to the centre of York but away from crowds.
Stayed 2 nights in Feb 2024

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Came here for 2 nights! Lovely hotel and friendly staff will defo come back again
Stayed 2 nights in Feb 2024

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet rooms, good bar, comfortable bed
Stayed 2 nights in Feb 2024

10/10 Excellent

Apryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel nice and quiet in rooms at night but found the bed too soft.
Stayed 2 nights in Feb 2024

10/10 Excellent

Neil, wolverhampton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favourite hotels in York, always refreshing to stay here !!
Stayed 1 night in Feb 2024

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Jen Weekend B
I was in a family weekend for a hen party. The hotel accommodates us as a group, welcomed our plans as we had fancy dress on one of the days and the staff were friendly and helpful. I will be booking and staying again. Only downside was the pillows, they weren’t supportive enough for myself, but no complaints at all, had a great stay.
Stayed 2 nights in Jan 2024

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property is very modern and they have games downstairs which is good to pass an hour here or there. You get a free welcome drink at the bar which is a gin punch which was ok - a nice surprise. Bedroom was similar to a premier inn. Fair size. Very comfy bed Only downside was the bathroom - it had no window and smelt of damp as it got no ventilation. This wasn’t pleasant. Hotel was fine to get your head down and a good location to be able to walk into York. Probably wouldn’t stay again but decent stay for the price paid.
Stayed 1 night in Jan 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

R STEVE

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great stay recently, really friendly staff and room was great. Amazing location too
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable beds and easy to reach attractions, the only issue we had was the smell from the drains
Stayed 3 nights in Jan 2024

10/10 Excellent

Maria Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel for cats
Nice experience thank you for let us stay with our kitten 🐈. And thank you for your kindness!! The breakfast very tasty . Definitely will be staying again !!
Stayed 2 nights in Jan 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great atmosphere
Amazing hotel. Staff are lovely and very professional. Breakfast was good enough, could be better quality meat. Such a nice atmosphere etc in the hotel and great facilities.
Stayed 1 night in Dec 2023

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xmas gathering
Bright vibrant friendly atmosphere Clean warm rooms Enjoyed every moment
Stayed 3 nights in Dec 2023

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, modern, fun
A great, modern, cool vibe. Great staff, lovely atmosphere and the room was clean, modern, comfortable and spacious. Reception is such a nice place to chill out we spent a lot more time there than we had envisaged! We’ll be back.
Stayed 4 nights in Dec 2023

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Gail

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
I felt the room didn’t get a good clean we had to wipe down bedside units and the tea unit, tissues left on bathroom unit bed not made properly
Stayed 3 nights in Dec 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely bolt hole in the centre of York. The staff were friendly and the room perfect for our stay
Stayed 2 nights in Dec 2023

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, perfectly positioned.
Perfect position for a hotel. Friendly staff. Very clean. Nice room, just lacking some storage space. Food somewhat limited although a nice bar area. Would definitely stay again.
Stayed 1 night in Dec 2023

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xmas markets
Great location for xmas markets and being in the centre. Parking around the corner 5 min walk. Staff couldnt do more and very polite. Gluten free beer and a good selection of gluten free at breakfast also.
Stayed 1 night in Dec 2023

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic options
Fantastic service, great atmosphere and clean room. Meals were amazing, I normally struggle with glutton and milk free but best breakfast I’ve had in a long time. Close to town centre for Christmas market.
Stayed 2 nights in Nov 2023

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Carolyn

Was ok breakfast was carnage no clean tables etc only down side to hotel
Stayed 1 night in Nov 2023

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's simply the best hotel in york bar none the staff are special, nothing is too much trouble it just runs seamlessly as clockwork but with a special feel plus its not the oldest hotel in york or haunted nor did dick turpin stay there i on the other hand will be staying again and again .
Stayed 2 nights in Nov 2023

10/10 Excellent

Garth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Funky hotel.
Stayed 3 nights in Nov 2023