Exterior

Reviews of Northover Manor Hotel

3 out of 5
Northover Manor Hotel
Ilchester, Yeovil, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 56 out of 117 reviews" "
Rating 8 - Good. 43 out of 117 reviews" "
Rating 6 - Okay. 16 out of 117 reviews" "
Rating 4 - Poor. 2 out of 117 reviews" "
Rating 2 - Terrible. 0 out of 117 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alyson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. The staff were very friendly and helpful. The food was excellent. Overall a very pleasant stay.
Stayed 2 nights in Mar 2024
Response from Felicity on 25 Mar 2024
Thank you Alyson, for taking the time to leave a review. We value feedback and are delighted you enjoyed your visitKind regardsFelicity

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, quiet and well equipped room. Nice dining facilities. Spacious car park. Lengthy checkout after I pointed out that dinner had not been included!
Stayed 1 night in Mar 2024
Response from Felicity on 11 Mar 2024
We really appreciate you taking the time to leave a review. Thank you for your honesty regarding the omission of your dinner charge and apologies that this meant your check out was less than straight forward.We are delighted your overall experience was favourable and we hope you will choose to revisit.Kind regardsFelicity

8/10 Good

Christopher Lee

Business traveller
Liked: Cleanliness, staff & service, amenities
Nice hotel and friendly staff, Would stay here again
Stayed 2 nights in Mar 2024
Response from Felicity on 8 Mar 2024
Thank you for taking the time to review - we are delighted you enjoyed your stay.

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was well positioned and parking was plentiful. Staff very polite and helpful, room very clean and spacious. Bar area very pleasant as was the dining area. Breakfast was fresh and good quality. Overall a very pleasant stay and will be visiting again.
Stayed 2 nights in Jan 2024
Response from Felicity on 8 Mar 2024
Thank you for your time taken to write a review. It appears you were happy with your experience here which is great to hear.

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Gavan

Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
It's a nice hotel, not a great hotel.
This is a nice hotel but could do with some modernisation. Areas of the hotel are part of a much older building and as such, the room I was given had a low door height. Luckily I am only 5'8" and only had to dip my head to get into the room. This could easily be awkward for much taller people and nothing was said when I checked in. The room was ok, quite basic and clean but they really need to open their eyes and remove the cobwebs and spiders from the corners of the room. The cobweb in the bathroom had a lovely big dead fly in it. Being an old property, the floor wasn't 100% flat which in turn put the bed on an angle. Not that big a deal but a couple of spacers to level it out would have prevented me from at an angle across the bed. Good job I was on my own. As I say, it's a nice hotel but not what I would expect for the money that are charging. The food menu and drinks selection were both quite limited and breakfast was ok.
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
One night stopover
Just one night to visit family. Room was adequate. Was somewhat dusty and I wiped the nightstand as it had marks on it. Bathroom and room were a little tired and the flooring wasn’t particularly nice. But the price was good and it served a purpose. Staff very friendly.
Stayed 1 night in Sep 2023
Response from Felicity on 22 Sept 2023
We are sorry your experience wasn't what you or we would hope for. We do in fact have a redecoration programme scheduled to start in November when we will be working through the rooms individually to make improvements. Thank you for taking the time to review - we always welcome feedback - and we trust that should you visit again you will find more positives.

10/10 Excellent

Jo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel, with good service and friendly staff. Would definitely return. Facilities were excellent for the price.
Stayed 1 night in Sep 2023
Response from Felicity on 18 Sept 2023
Thank you so much for taking the time to review. It's a joy for us that you had such a positive stay with us - we strive to offer achieve all the things you have credited us with. We hope to welcome you back again sometime.Kind regardsFelicity

8/10 Good

Dave

Stayed 1 night in Sep 2023

10/10 Excellent

Alan

Stayed 1 night in Aug 2023
Response from Felicity on 5 Aug 2023
We are delighted you enjoyed your visit - thank you for staying with us.Kind regardsFelicity

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at the Northover Manor with some colleagues as we were on a weekend job. The hotel was very tidy and clean, well maintained, and in a lovely quiet village. They served a very nice dinner on Saturday evening, and their function room and grounds were pretty and well maintained. I could see it being a very comfortable place for a wedding or family reunion, or even an office retreat.
Stayed 1 night in Jul 2023
Response from Felicity on 16 Jul 2023
Thank you so much, Laura. for taking the time to review. We are always interested to receive feedback and are delighted you enjoyed your stay with us.We hope to welcome you back sometime.Kind regardsFelicity

8/10 Good

PT

Stayed 1 night in Jul 2023
Response from Felicity on 16 Jul 2023
Thank you for taking the time to reviewWe are always interested in feedback and trust you enjoyed your stay with us,We hope to welcome you back sometime.Kind regardsFelicity

8/10 Good

Maxine

Travelled with family
Liked: Cleanliness, staff & service
Thoughtful welcoming hosts. Beautiful property with lots of parking. My only even better if is a desk fan to help circulate the air during hot weather.
Stayed 1 night in Jun 2023
Response from Felicity on 16 Jul 2023
Thank you Maxine, for taking the time to review. We are delighted with your positive comments and sorry that you didn't find the fan. All rooms have fans wither on the desks or in the wardrobes. Please do ask next time - we will be happy to accommodate. We hope to welcome you back again sometime. Kind regards, Felicity

6/10 Okay

Michael

Travelled with partner
Disliked: Property conditions & facilities
It’s a lovely little hotel with amazing surroundings and a lovely village staff were good although bar not open much and facilities didn’t seem manned. What I can say though is breakfast should be included and it is not worth £12.50 it’s ok I think £7/&8 max is adequate for the portion and offering.
Stayed 2 nights in Jun 2023
Response from Felicity on 16 Jul 2023
Thank you for taking the time to review and for your positive comments.We are always interested in feedback and hope that our responses address your notes.There are staff on hand to serve teas/coffees/drinks as requested from 7.00-10.00pm - but as we are not open to non-residents, there is not a requirement to have a full time bar worker or receptionist. Our staff have areas of specialism but also a knowledge and capability to assist our guests across the hotel. We are sorry if this was not your experience.We make it clear on our advertising that the bar & restaurant are not open on a Sunday afternoon & evening. in over a decade, this has always been the case - partly due to a pattern of demand over the years and partly because we are a small, family run business and need to have a break too. We offer alternative options in the village and are happy to suggest further afield if requested.Our breakfasts are included with reservations made directly with us, however, online bookings incur commission which we accept on rooms but it doesn't make business sense to pay it on food. The pricing of breakfast encompasses the option to have both cold and cooked options. We are competitively priced and have only recently made a slight increase due to the high cost of living.We hope that your overall experience was comfortable and that we might welcome you back sometime.Kind regardsFelicity

10/10 Excellent

N G

Stayed 2 nights in Jun 2023
Response from Felicity on 16 Jul 2023
Thank you so much for taking the time to review - we are delighted to deduce that you enjoyed all aspects of your stay with us and hope to welcome you back sometime.kind regardsFelicity

6/10 Okay

Edwina

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The entrance to reception needed tidying up, the room was clean and the garden was nice. Breakfast was good quality but for the price I think more should be offered when someone does not like beans and tomatoes, as 1 slice of bacon and 1 sausage and egg makes it a pricey breakfast. The receptionist when we arrived did not give a good impression, a smile costs nothing and a hole in her clothing was not what I expect to see in a receptionist. The following morning I was pleasantly surprised as the lady serving the food was jolly, on checkout the lady on reception could not have been more different to the previous evening and I left with a much more positive view of the hotel.
Stayed 1 night in Jun 2023
Response from Felicity on 16 Jul 2023
Thank you Edwina, for taking the time to review. We are always interested in feedback. We have indeed tidied up the courtyard area, which we agree wasn't looking it's best for a little while.Sorry that you weren't happy with your breakfast - we have priced it to encompass the ability to have both cold and cooked breakfast, with variations to personal preference. Some guests choose to have everything on offer., some less. We have taken on board your suggestion to redress the balance. We do hope that your overall takeaway from your stay with us was a positive one and we hope to welcome you back sometime.Kind regardsFelicity

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service
Disappointed with the bathroom as the extractor fan didn’t work, the shower controls were extremely stiff and there must have been something wrong with the electrics as two of the three lights went off and on at will and the third started flickering after 5 minutes. Bedroom was fine apart from the uneven floor which was hidden be the carpet.
Stayed 2 nights in May 2023
Response from Felicity on 23 May 2023
Thank you for taking the time to review.We are sorry for the issues you had. We have taken a look at the lights and as they are of an old design they will be changed as will the extractor fan - which can only have just gone as we check these daily. There are a number of maintenance challenges with an old building which we have plans to get through as time and circumstances allow. We notice that you scored us well so we are a little disappointed you didn't choose to also include anything complimentary in your review.However we hope you enjoyed the rest of your stay with us.

8/10 Good

MILTON

Stayed 2 nights in Apr 2023
Response from Felicity on 23 May 2023
Thankyou for taking the time to review. We welcome feedback and hope you will book with us again should you be in the area.

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with friendly staff and great service. Food options were great. Great location with stunning views! Room very clean and very comfortable bed.
Response from Felicity on 23 May 2023
Thank you for taking the time to review. We are delighted you enjoyed your stay with us and hope to welcome you back again sometime.

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, property conditions & facilities
Stopped dinner at 8 which was early had to eat elsewhere
Stayed 1 night in Mar 2023
Response from Felicity on 30 Mar 2023
We take our last orders for dinner on week nights at 8.00pm as the vast majority of our guests eat early. We are happy to work with individual requests for guests arriving by 8.30pm, when asked, however in our experience it is not been required or viable to keep our kitchen open later. We hope the remaining aspects of your stay were satisfactory.Kind regardsFelicity

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Felicity on 28 Mar 2023
Thank you so much for taking the time to review. We are very happy to know you enjoyed your stay

10/10 Excellent

Steven

Stayed 1 night in Mar 2023
Response from Felicity on 28 Mar 2023
Thank you very much for taking the time to review your stay. We hope to welcome you again.

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really friendly and accommodating. Really good size room and bathroom. Beautiful old building with character with everything you need for a really comfortable stay.
Stayed 1 night in Mar 2023
Response from Felicity on 28 Mar 2023
we are delighted you enjoyed your stay - thank you for taking the time to review.We hope to welcome you back again

10/10 Excellent

Steve, Swindon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent place to stay. the restaurant was fantastic as well as the room
Response from Felicity on 28 Mar 2023
How lovely of you to take the time to review. We are delighted you enjoyed your stay with us

8/10 Good

Adam

Stayed 1 night in Mar 2023
Response from Felicity on 28 Mar 2023
Thank you very much for taking the time to review. We are happy to see you enjoyed your stay adn always welcome feedback to ensure improvements are made where required.

10/10 Excellent

Rob

Stayed 1 night in Feb 2023
Response from Felicity on 28 Mar 2023
Thank you for taking the time to review. We are delighted you enjoyed your stay and hope to welcome you back again

10/10 Excellent

stefano

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly owner and staff warm reception and pleasant chats
Stayed 1 night in Sep 2022

8/10 Good

Gareth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great food, needs to turn heating off in rooms
Stayed 1 night in May 2022

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, great food!
On arrival the receptionist was polite and friendly, cannot fault her. The room was comfortable and clean but could have done with a few more tea bags instead of two of each option. The wifi was strong and quick which was good as my phone signal was not the best. The evening meal was amazing! I’d go back just to eat there again! The chap serving us was nice and seemed to have a passion for his menu(not sure if he was the owner). Breakfast was good too. The hotel is in a great location, just being off the a303 it’s ideal as a stop off without being right next to the duel carriageway. Plenty of free parking
Stayed 1 night in Mar 2022

8/10 Good

Darran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Nina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at Northover manor hotel was fabulous from start to end. I'd hoped for better circumstances for our stay, as we were in Ilchester for a family funeral. All of the staff were fabulous, very friendly and accommodating. Breakfast was cereal and juice followed by cooked breakfast of choice, with copius amounts of tea/coffee.
Stayed 2 nights in Jan 2022

10/10 Excellent

chriselda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Friendly reception and the room was comfortable and clean. Will return in future.
Stayed 1 night in Jan 2022
Response from the Team at Northover Manor on 15 Jan 2022
Thank you for taking the time to give us your feed back and we look forward to welcoming you back in the future

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel.
Stayed 2 nights in Dec 2021
Response from the Team at Northover Manor on 18 Dec 2021
Thank you for taking the time to leave us a review. It is appreciated and we hope to be able to welcome you here, again, very soon.

10/10 Excellent

Harry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from The Team at Northover Manor on 18 Dec 2021
Thank you for your review, we look forward to welcoming you again in the near future.

10/10 Excellent

George

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had accessable room (10) and my only critisism with the hotel was there was hardly room for my left leg to get between the wall and the toilet. And with a full hotel you best get up early for the shower there was no hot water lefrt for us, other than that an excellent stay.
Stayed 1 night in Aug 2021

10/10 Excellent

Lauren

Stayed 1 night in Aug 2021

8/10 Good

Miss M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
One night stay, very comfortable, clean and lovely staff
Stayed 1 night in Jun 2021

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful building and garden, but the room was a little more basic than you imagine it'll be compared to how modern and fancy the rest of the place is. Room was pretty dusty/ cobwebbed, everything was fine, but only "fine".
Stayed 1 night in May 2021
Response from Owner on 2 Jun 2021
Thankyou for your comments. Under normal circumstances 'fine' would sit comfortably. However we are slowly working our way through the rooms and Im optimistic over the next few weeks we will achieve the overall standard we aspire to ! Which ironically could include Fine as a positive. Mark

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
I just want to say big thanks for the recent stay I had at Northover Manor Hotel for a business trip. Due to my late arrival I was contacted by Tracey on my way down to ensure I had eaten as the restaurant would be closed by the time of my arrival which ended up being 9pm. Tracey had stayed on to ensure I had a warm welcome and gave information regarding my room and hotel. The following two days I was looked after by Flick who was simply lovely. Sorted me out a light breakfast each morning and cooking me an evening meal which was delicious. I was also greeted with a cold beer after my day at work and was allowed to work whilst drinking. Flick always went out of her way to chat with me which is lovely when you are away from home. Many Thanks
Stayed 2 nights in Mar 2021

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel & staff.
Really nice hotel & staff. I stopped here for the first time and I will be staying again if I am in the area. Lovely attentive staff and nice food.
Stayed 1 night in Oct 2020
Response from Mel on 3 Nov 2020
So glad you enjoyed your stay with us. We are currently due to close in November as per the government legislation, but will still be open for essential workers and guests unable to work from home. We hope to see you again in the future.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would highly recommend, beautiful hotel & friendly staff
Stayed 3 nights in Sep 2020
Response from Mel on 3 Nov 2020
Thank you for taking the time to review Northover. We hope to see you again in the future. We are open through November for essential workers and guests who are unable to work from home.

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel. Friendly staff. Nice room, free parking and a fantastic breakfast.
Stayed 1 night in Sep 2020
Response from Mel on 3 Nov 2020
Its always great to have reviews with positive feedback, especially in the current climate. Please be aware we are open for essential workers and guests who are unable to work from home through November.

8/10 Good

Brad

Business traveller
Liked: Cleanliness, staff & service, room comfort
I enjoyed my stay and the restaurant, bar area are lovely and inviting, however the same cant be said about my room. It was dated and in need of decorating.
Stayed 1 night in Sep 2020
Response from Haddiman on 25 Sept 2020
Hi Brad Thankyou for your comments ! I'm not absolutely certain in which room you stayed as a couple of them need updating. Usually after a busy Wedding Season we would anticipate bringing a few rooms up to date. We have invested in a number of new mattresses and to make us Covid compliant more recently changed a number of practises. Over the next few weeks with the constraints tightening we anticipate making a few decorative changes as the room demand will drop . Any specific improvements you'd like to see regarding the room in which you stayed might be useful. We are optimistic we will see you again and build on the positives Regards Mark

10/10 Excellent

Alexander

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from MelHaddigan on 29 Jul 2020
Glad you enjoyed your stay and hope to see you again. Northover Manor Hotel

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020
Response from MelHaddigan on 29 Jul 2020
Always nice to have feedback from our guests. Hope to see you again.

10/10 Excellent

Terri, Worthing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location with clean and comfortable rooms. Staff are very friendly and welcoming, they went out of their way to make me feel at home during a difficult time. Excellent home cooked breakfast as well
Stayed 2 nights in May 2020

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Lorraine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020