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Reviews of Sheraton Suites Wilmington Downtown

3.5 out of 5
Sheraton Suites Wilmington Downtown
422 Delaware Ave, Wilmington, DE

Reviews

8.2

Very good

Rating 10 - Excellent. 463 out of 1000 reviews" "
Rating 8 - Good. 293 out of 1000 reviews" "
Rating 6 - Okay. 117 out of 1000 reviews" "
Rating 4 - Poor. 52 out of 1000 reviews" "
Rating 2 - Terrible. 75 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Demetrius

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay highly recommend
Stayed 1 night in Mar 2024

10/10 Excellent

Kenneth, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
…
Stayed 2 nights in Mar 2024

8/10 Good

Kelsey

Business traveller, Travelled with pets, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
I like that it’s pet friendly and the full bar and restaurant on site. Starbucks coffee on site was nice. The room itself needs to be cleaned better rug was old stained and the walls also.
Stayed 2 nights in Mar 2024

10/10 Excellent

Elizabeth, Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and cleanliness was a plus for me.
Stayed 1 night in Mar 2024

10/10 Excellent

Ebony

Stayed 1 night in Mar 2024

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great! We got in town early and they allowed us to check in right away
Stayed 1 night in Feb 2024

10/10 Excellent

Matthew

Stayed 1 night in Feb 2024

10/10 Excellent

Liza

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the room setup and comfort level of bed
Stayed 1 night in Feb 2024

4/10 Poor

kahliya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked for a king size and they gave me two queen size beds. I paid more for a king though. This is a disappointing.
Stayed 1 night in Feb 2024

10/10 Excellent

Harrens, Lauderhill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nine
Stayed 2 nights in Feb 2024

10/10 Excellent

Jourdan

Stayed 1 night in Feb 2024

8/10 Good

Art

Stayed 1 night in Feb 2024

6/10 Okay

Sophie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
The back window of our car was smashed and broken into. Area was dirty and we felt very unsafe.
Stayed 3 nights in Jan 2024

6/10 Okay

Michelle, Florence

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Out of all the staff members there was 1 that was nice and a maintenance worker. I am a platinum customer and was treated poorly.
Stayed 1 night in Jan 2024

10/10 Excellent

Ebony

Stayed 2 nights in Jan 2024

2/10 Terrible

Muhammad Hassan

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
Check-in and cleaning staff was unprofessional. When inquired about Expedia listing, the check in staff just causally told us that Expedia lies about parking and breakfast and we are not associated with it in any way. My question is if there is no affiliation whatsoever, why is your hotel listed on Expedia then?
Stayed 1 night in Jan 2024

10/10 Excellent

DaeTrell

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Tawakkal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Jan 2024

10/10 Excellent

JORGE

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel , and spacious rooms
Stayed 4 nights in Jan 2024

8/10 Good

arthur

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet, very good mattress, nice staff. The only problem is that the separated bedrooms in suites are separated with persian door through which you can see/hear like if they were not there. We wanted a separate bedroom for privacy which those doirs do not permitt.
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
The restaurant was closed and the menu for the bar was a tad limited.
Stayed 1 night in Jan 2024

8/10 Good

Andrea

Stayed 1 night in Jan 2024

10/10 Excellent

Devonte

Stayed 2 nights in Dec 2023

8/10 Good

tiwanna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Alot
Stayed 1 night in Dec 2023

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 1 night stay
My husband and I were traveling to SC and needed a last minute hotel stay. We certainly made a great decision to stop at the Sheraton Suites in Wilmington. It is right off 95! The staff were friendly, the suite was very clean and the bed was comfortable. Would highly recommend.
Stayed 1 night in Dec 2023

2/10 Terrible

Lanier

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Ylorie, Mamaroneck

Stayed 1 night in Dec 2023

6/10 Okay

Edwin

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Dec 2023

8/10 Good

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the comfort and parking area
Stayed 1 night in Dec 2023

10/10 Excellent

María

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend family reunion
Everything was excellent, but the parking can be a little challenge because the garage only fit car 6' or less and we have a Chevrolet Silverado pickup and didn't fit so we have to find parking on the street.
Stayed 1 night in Dec 2023

10/10 Excellent

Ebony

Stayed 1 night in Dec 2023

10/10 Excellent

Charles

Travelled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Arlanda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Aderonke, FORT WORTH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, just as it shows on the Expedia. No daily housekeeping. But nice property ground. Very clean.
Stayed 2 nights in Nov 2023

10/10 Excellent

Lester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Leon, Washington

Travelled with partner
Liked: Cleanliness, staff & service
Despite the rate being $ 169 a night with $ 20 for parking all of the additional fees and taxes pushed it up to well over $ 400 for two nights. Then you had the privilege of paying $ 20 for breakfast that was no nicer than a Comfort Inn.
Stayed 2 nights in Nov 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Abigail

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely beautiful hotel and room! The woman at the front desk was extremely helpful (I didn't catch her name, but it was the night shift). Lovely lobby, lovely room, lots of stuff nearby. Only confusing part was finding parking but that was my fault, it's connected to the hotel and is a gated off underground parking deck. I called front desk and she talked me through finding it. $25/night and it's taken out of the room deposit
Stayed 1 night in Nov 2023

10/10 Excellent

Giovanna

Stayed 1 night in Nov 2023

10/10 Excellent

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, large room. Clean.
Stayed 1 night in Nov 2023

10/10 Excellent

Ebony

Stayed 1 night in Nov 2023

10/10 Excellent

Latoya

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location within walking distance to most eateries and shopping.
Stayed 2 nights in Nov 2023

10/10 Excellent

AbdusSamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheerful staff late night check-in.
Stayed 1 night in Nov 2023

10/10 Excellent

CHRIS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel and Service
Who would have thought that one of the best hotels I've ever stayed at would have been in little 'ole Wilmington, Delaware? Abigail and Lynn went out of their way to make our stay to exceptional and better than I could have hoped. Thank you! Chris
Stayed 1 night in Nov 2023

6/10 Okay

Alicia

Travelled with family and small children, Travelled with partner
Disliked: Staff & service
This property was not completely terrible . Upon checking in representative to me was not friendly . I am from a completely different state from where the hotel was located . Recommendations , letting the guest know what is on the property, hours for the hotel restaurant mabey even local favorites . Just being more hospitable and friendly would have been nice. Our room our towels had some staining on them in our bathroom . And our stink was backed up in our bathroom and took extremely long for the water to go down . The guest elevators in the entire hotel were down during my out causing the entire hotel to use their 1 freight elevator and then the steps . This made it a little difficult for my family traveling with small children . I was told one price for Incidental fee over the phone then upon arrival it was a different amount . I will state some positives the bed was extremely comfortable the bedrooms were clean and the common areas of the hotel was really up kept . I will say upon checking out the representatives were really sweet and apologetic for the elevator outage .
Stayed 1 night in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and nice room.
Very nice hotel. Loved how spacious it was.
Stayed 1 night in Oct 2023