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Reviews of Ramada by Wyndham Whitecourt

3 out of 5
Ramada by Wyndham Whitecourt
5420 49th Ave, Whitecourt, AB

Reviews

7.4

Good

Rating 10 - Excellent. 96 out of 361 reviews" "
Rating 8 - Good. 133 out of 361 reviews" "
Rating 6 - Okay. 66 out of 361 reviews" "
Rating 4 - Poor. 35 out of 361 reviews" "
Rating 2 - Terrible. 31 out of 361 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rejean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free breakfast was excellent.
Stayed 3 nights in May 2024
Response from joan on 6 May 2024
Thank You Rejean for taking the time to write a review. We appreciate the feedback. I am happy you enjoyed your stay and I will let the cook know you liked his breakfast. We look forward to your next visit.Have a Great DayJoan

10/10 Excellent

Gerald, Calgary

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Phone not working, telephone not working, ice machine only in bar, not avaliable 24 hrs. Heating/air conditioner not working prperly
Stayed 1 night in Apr 2024
Response from joan on 3 May 2024
Thank you Gerald for taking the time to write a review. We do appreciate the feedback. I will look into the issues you have mentioned , thank you for bringing it to my attention. I am happy you enjoyed your stay with us and we look forward to your next visit.Have an awesome dayJoan

2/10 Terrible

Emily

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t end up staying here, unsafe property
Stayed 1 night in Apr 2024
Response from Joan on 22 Apr 2024
Thank you Emily for taking the time to write a review. We do appreciate the feedback.I am sorry to see that you feel this hotel was unsafe. Hopefully you can give us the opportunity to show you our hotel and staff .We wish you a Great dayThank You

8/10 Good

Mckenzie

Stayed 1 night in Mar 2024
Response from joan on 3 May 2024
Thank you Mckenzie for taking the time to write a review. We do appreciate the feedback. I am happy you enjoyed your stay with us and we look forward to your next visit.Have an awesome dayJoan

6/10 Okay

Kyle

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Amenities
This hotel is very dated and maybe nice to stay in a pinch, but I would look elsewhere is you wany something nice. The property is quite old and the rooms are a bit rundown. The Bed was an older coil mattress that was way to bouncy for my wife and I. There was no open kitchen so we had to order food in. It was pet friendly which was nice as we do have a small yorkie that we travel with. The room was clean, but as I said, very dated. We were told there was no AC in the room we chose which we thought would be fine as it is not hot out yet, but they failed to mention that the windows did not open, and the heat was stuck on causing the room to be very warm and stuffy. They did supply as with a fan thankfully, but if we had known how warm the room was, I would have accepted the room swap. All in all, it was OK but I doubt we will stay there again.
Stayed 3 nights in Apr 2024
Response from Joan on 22 Apr 2024
Thank you Kyle for taking the time to write a review. We do appreciate the feedback. I am sorry you didn't enjoy your stay in our Jacuzzi room cause the air conditioner wasn't working at that time. We will begin our reno this summer, so i hope to see you again when we complete this. Have a Great Day Joan

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff’s amazing the Manager Joan is the best ever but the Breakfast was a bit off we heard the kitchen is under new management which I believe will be bad for the reputation of the Hotel that’s just my opinion
Stayed 1 night in Mar 2024
Response from Joan on 2 Apr 2024
Thank you Richard for taking the time to write a review. We really appreciate the feedback. I think you are awesome too. I am sorry you didn't enjoy the breakfast, please give me feedback on that so I can discuss with the kitchen of how we can improve. I look forward to your next visit. Have a wonderful DayJoan

8/10 Good

Doria

Liked: Staff & service, property conditions & facilities
👍
Stayed 1 night in Mar 2024
Response from Joan on 2 Apr 2024
Thank you Doria for taking the time to write a review. We really appreciate the feedback. I am happy you found your stay with us good and we definitely look forward to your next visit. Have a Great DayJoan

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joan on 1 Apr 2024
Thank You Richard for taking the time to write a review. We appreciate the feedback. I am happy you enjoyed your stay with us and we look forward to your next visit.Have a Great day

8/10 Good

Gordon

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff are very friendly. Rooms are spacious and clean. The building is older and the area is vacant. Heard that renovations and upgrades are planned
Stayed 3 nights in Mar 2024
Response from Joan on 1 Apr 2024
Thank You Gordon for taking the time to write a review. We appreciate the feedback.I am happy you enjoyed your stay with us and we look forward to your next visit.Have a Great dayJoan

8/10 Good

Johnathon

Stayed 1 night in Mar 2024
Response from Joan on 22 Apr 2024
Thank you Johnathon for taking the time to write a review. We appreciate the feedback. I am very pleased to see you enjoyed your stay with us and we look forward to your next visit.Have an awesome day

6/10 Okay

Luke

Business traveller
Liked: Staff & service
It’s alright
Stayed 3 nights in Mar 2024
Response from Joan on 29 Mar 2024
Thank you Luke for taking the time to write a review. We really do appreciate the feedback. Sorry your stay wasn't up to your expectations. We hope to se you again in the near future.Have a Great Day

8/10 Good

Kurt

Stayed 1 night in Mar 2024
Response from Joan on 22 Apr 2024
Thank you Kurt for taking the time to write a review. We appreciate the feedback. I am very pleased to see you enjoyed your stay with us and we look forward to your next visit.Have an awesome day

10/10 Excellent

Cole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joan on 27 Mar 2024
Thank you Cole for taking the time to write a review. We really appreciate the feedback. It is always a pleasure chatting with you. I am happy you enjoyed your stay with us. Chat soon.Have an awesome dayJoan

8/10 Good

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Had a pleasant stay. Staff was friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Joan on 27 Mar 2024
So sorry Jason for the late response .I really appreciate you taking the time to write a review. We do appreciate the feedback. I am very happy you enjoyed your stay with us and we look forward to your next visit.Have an awesome dayJoan

6/10 Okay

Dale

Travelled with pets, Travelled with partner
Disliked: Property conditions & facilities
It was average basically, King bed was nice and comfortable. Trying to turn the shower on was a major challenge (weird setup). Furniture in room weren't placed well. Shortage of plugs and one lamp didn't work, making things dark and hard to see. Couldn't use computer because of these problems. Having no restaurant was a disappointment as this was an advertised amenity. Other than these issues, Staff were helpful and Breakfast was exceptionally good. We may be back when if in the area and renovations are finished.
Stayed 1 night in Mar 2024
Response from Joan on 27 Mar 2024
Thank you so much Dale for taking the time to write a review. I really appreciate the feedback. I apologize that our restaurant wasn't available when you stayed with us due to change of operations. But we now have a great restaurant onsite called Kilograms. I would like to treat you to lunch on your next stay with us to show my gratitude. Hope to see you soonHave an awesome DayJoan

8/10 Good

henry

Business traveller
Liked: Cleanliness, staff & service, amenities
I had a nice stay but the property needs renovations.
Stayed 3 nights in Feb 2024
Response from Joan on 13 Feb 2024
Thank You Henry for taking the time to write a review. We really appreciate the Feedback. We are in the process of arranging for the new reno's to begin in late fall this year. I am very pleased that you enjoyed your stay and we look forward to your next visit.Thank You and Have a Great DayJoan

10/10 Excellent

Jennifer

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Joan on 13 Feb 2024
Thank You Jennifer for taking the time to write a review. We really appreciate the Feedback. I am very pleased that you enjoyed your stay and we look forward to your next visit.Thank You and Have a Great DayJoan

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
We had everything we needed. Polite and helpful staff. Very restful stay
Stayed 1 night in Feb 2024
Response from Joan on 7 Feb 2024
Thank you Jennifer for taking the time to write a review. We appreciate the feedback. I am very pleased you enjoyed your stay with us and we look forward to your next visit.Thank you and have a great DayJoan Keating

10/10 Excellent

Cory

Stayed 1 night in Feb 2024
Response from Joan on 7 Feb 2024
Thank you Cory for taking the time to write a review. We appreciate the feedback. I am very pleased you enjoyed your stay with us and we look forward to your next visit.Thank you and have a great DayJoan Keating

10/10 Excellent

Trudy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from Joan on 5 Feb 2024
Thank you so much Trudy for taking the time to write a review. We really appreciate the feedback. I am extremely happy that you enjoyed your stay with us and we look forward to your next visit.Thank You and Have a Great DayJoan

10/10 Excellent

Brody

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from Joan on 1 Feb 2024
Thank you Brody for taking the time to write a review. We appreciate the feedback.I am very pleased you were happy with your recent stay with us and we look forward to your next visit.Thank You and Have a Great DayJoan Keating

8/10 Good

Cedric

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Joan on 1 Feb 2024
Thank you for taking time to write a review. We appreciate all feedback.I am happy you enjoyed your stay. We look forward to your next visit.Have a Great DayJoan Keating

10/10 Excellent

K. Jen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the front desk staff, I didn’t catch her name but she was delightful. Thank you :)
Stayed 1 night in Dec 2023
Response from Joan on 13 Feb 2024
Thank You Jen for taking the time to write a review. We really appreciate the Feedback. I am very pleased that you enjoyed your stay and we look forward to your next visit.Thank You and Have a Great DayJoan

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Joan on 15 Jan 2024
Thank You Kyle for taking the time to write a review for us, we greatly appreciate the feedback.I am very happy you enjoyed your stay with us and we look forward to your next visit.Thank You Joan

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service
Met my expectations could have more car plug ins for cold weather.
Stayed 1 night in Jan 2024
Response from Joan on 16 Jan 2024
Thank you Richard for taking the time to write a review we do appreciate the feedback. I will pass it on to maintenance to see if we can install more outside plugins.We look forward to your next visit.Thank you and Have a great Day Richard

10/10 Excellent

Shauna

Stayed 2 nights in Jan 2024
Response from Joan on 8 Jan 2024
Thank You Shauna for taking the time to write us a review.We really appreciate the feedback I am happy you enjoyed your stay with us and we look forward to your next stay.Thank You and Have an Awesome Day

2/10 Terrible

Chad

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Joan on 1 Feb 2024
Thank you for taking the time to write a review.We appreciate the feedback.Sorry it looks like you didn't enjoy your stay. Hope you will give us the opportunity to make your next visit more pleasant.Thank You and Have a Great DayJoan Keating.

10/10 Excellent

Janie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Joan & her staff were awesome. I’ve stayed there twice now in the last 3 mths and will definitely go back again
Stayed 3 nights in Dec 2023
Response from Joan on 1 Jan 2024
Thank you Janie for taking the time to write a review for us. We really appreciate the feedback.I am very happy you had a good experience staying with us and we look forward to seeing you again in the near future.Happy New Year to you and your Family.Joan

2/10 Terrible

Senad

Stayed 1 night in Dec 2023
Response from Ramada by Wyndham on 17 Dec 2023
Thank you for your review. I am sorry to hear you did not have a good stay with us.

8/10 Good

Brendin

Stayed 1 night in Dec 2023
Response from Joan on 8 Jan 2024
Thank you Brendin for taking the time to write a review.We appreciate the feedback.I am happy to had a pleasant stay at our hotel and we look forward to seeing you again soon.Have a Great Day

8/10 Good

P. Dave

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff very friendly and helpful
Stayed 2 nights in Dec 2023
Response from Ramada by Wyndham on 8 Dec 2023
Thank you for your review. I am happy to hear you found our staff to be friendly and helpful. W hope to see you again for future visits.

8/10 Good

Chelsey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful. The food was delicious. My only complaint was that our room key was cancelled by 10am when checkout is 11 and our things were still in the room.
Stayed 1 night in Dec 2023
Response from Ramada by Wyndham on 8 Dec 2023
Thank you for your review. I am happy to hear you found our staff helpful and enjoyed the food. We are working on fixing the issues with keys expiring early.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ramada by Wyndham Management on 7 Nov 2023
Thank you for rating our property!

2/10 Terrible

sachin

Stayed 4 nights in Nov 2023
Response from Ramada by Wyndham on 28 Nov 2023
Thank you for your rating. I am sorry to hear that you did not have a good stay.

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Ramada by Wyndham Whitecourt on 1 Nov 2023
Thank you for your rating. We hope to see you again in the future!

10/10 Excellent

Jaskaran

Stayed 1 night in Oct 2023
Response from Ramada by Wyndham on 27 Nov 2023
Thank you for your review!

10/10 Excellent

ano

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and good price
Stayed 1 night in Oct 2023
Response from Ramada by Wyndham Whitecourt on 30 Oct 2023
Thank you for your review. I am glad you had a good stay with us.

10/10 Excellent

Liz

Stayed 1 night in Oct 2023
Response from Ramada by Wyndham on 14 Nov 2023
Thank you for your rating!

8/10 Good

Rhonni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean place for the price
Stayed 1 night in Oct 2023
Response from Ramada by Wyndham Whitecourt on 30 Oct 2023
Thank you for your review. I am glad you had a good stay with us.

8/10 Good

Violet

Liked: Staff & service, property conditions & facilities, room comfort
Overall good, but room for improvement, eq no shampoo
Stayed 2 nights in Oct 2023
Response from Ramada by Wyndham Whitecourt on 16 Oct 2023
Thank you for your review. I am glad to hear that you had an overall good stay. I am sorry about the issue with the shampoo.

10/10 Excellent

Kimberley

Stayed 1 night in Oct 2023
Response from Ramada by Wyndham Management on 7 Nov 2023
Thank you for rating our property!

2/10 Terrible

The Triumph

Travelled with pets, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff was more interested in being on her cel phone and smoking than serving us. Not very friendly. All stairs, no luggage rack. Train was noisy multiple times during the night. Will be trying another hotel next time.
Stayed 1 night in Oct 2023
Response from Ramada by Wyndham Whitecourt on 15 Oct 2023
Thank you for your review. I am so sorry to hear that our staff was not accommodating to your needs. I will be addressing this with the staff.

4/10 Poor

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
I felt unsafe, it was dimly lit outside with lots of people loitering and staring at you by the entrance while smoking, including the staff. The entire hotel and room had a weird smell. I had to stay as no other availability at nicer hotels in town. Left as soon as the sun came up.
Stayed 1 night in Oct 2023
Response from Ramada by Wyndham Whitecourt on 13 Oct 2023
Thank you for your review. I am sorry that you felt unsafe during your stay.

8/10 Good

Kristin

Business traveller
Liked: Cleanliness, staff & service
Proper is older, but comfortable.
Stayed 1 night in Oct 2023
Response from Ramada by Wyndham Whitecourt on 10 Oct 2023
Thank you for your review. I am glad you had a good stay with us.

8/10 Good

Lorne

Liked: Cleanliness, staff & service
Q
Stayed 1 night in Sep 2023
Response from Ramada by Wyndham Management on 2 Oct 2023
Thank you for your review. I am so glad to hear you had a good stay and hope to see you back here in the future.

2/10 Terrible

Jaynell

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room was dusty and stinky. Couldn’t open the window. AC didn’t wasn’t consistent. Either way too cold or didn’t turn on. We had a stroller and had to pack it up and down multiple sets of stairs.
Stayed 1 night in Sep 2023
Response from Ramada by Wyndham Whitecourt on 27 Sept 2023
Thank you for your review. I am so sorry to hear that you had issues with the AC in your room and problems getting around the hotel.

4/10 Poor

Clifton

Business traveller
Disliked: Property conditions & facilities
Bathroom was half clean still trash from last guest on vanity
Stayed 1 night in Sep 2023
Response from Ramada by Wyndham Whitecourt on 26 Sept 2023
Thank you for your review. I am sorry that the room was not cleaned properly.

2/10 Terrible

Alicia

Disliked: Staff & service, property conditions & facilities
Hotel snelled terrible. Doors didn’t work in the room
Stayed 2 nights in Sep 2023
Response from Ramada by Wyndham Whitecourt on 25 Sept 2023
Thank you for your review. I am sorry that you experienced issues with the room.

4/10 Poor

Mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Ramada by Wyndham Whitecourt on 21 Sept 2023
I am sorry to hear you experienced issues during your stay.

4/10 Poor

Sheldon

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
House keeping sucks 5 days and room has not been cleaned
Stayed 3 nights in Sep 2023
Response from Ramada by Wyndham Whitecourt on 14 Sept 2023
Thank you for your review. I am sorry that you experienced issues with our housekeeping.