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Reviews of Whistler Village Inn And Suites

3 out of 5
Whistler Village Inn And Suites
4429 Sundial Pl, Whistler, BC

Reviews

8.4

Very good

Rating 10 - Excellent. 441 out of 1004 reviews" "
Rating 8 - Good. 351 out of 1004 reviews" "
Rating 6 - Okay. 123 out of 1004 reviews" "
Rating 4 - Poor. 55 out of 1004 reviews" "
Rating 2 - Terrible. 34 out of 1004 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
I thought staff were extremely friendly, it was clean. House keeping asked daily if we needed anything. Location was excellent.
Stayed 2 nights in May 2024
Response from Karen Denton AGM on 26 May 2024
Thank you, Lisa for the great review.

10/10 Excellent

Koichi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk was very accommodating.
Stayed 1 night in May 2024
Response from Karen Denton AGM on 21 May 2024
Thank you, Koichi for great review and the kind words for our guest services team.

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Karen Denton AGM on 21 May 2024
Thank you, Bob for the great review.

8/10 Good

Amerjit

Liked: Cleanliness, property conditions & facilities
Good location
Stayed 1 night in May 2024
Response from Karen Denton AGM on 20 May 2024
Thank you, Amerjit for the great review.

8/10 Good

MI HYE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Karen Denton AGM on 20 May 2024
Thank you for the great review.

6/10 Okay

David, Calgary

Travelled with partner
The property was conveniently located, close to walking, shopping and eating. I found the staff friendly enough but often on their phones at the front desk and didn’t always look up. Our room had a couple of things not working well, the toilet flushing handle kept pulling out of the toilet, the coffee maker didn’t work and the bathroom floor was dirty. The cleaning staff only cleaned half the room one day, forgot the beds and vacuuming and left out the toilet paper on the tub.
Stayed 3 nights in May 2024
Response from Karen Denton AGM on 19 May 2024
Thank you, for the review David. We will address your concerns with each department. Sorry, this happened during your stay.

8/10 Good

Lana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Karen Denton AGM on 13 May 2024
Thank you, Lana for the great review.

8/10 Good

Sean

Stayed 2 nights in Apr 2024
Response from Karen Denton AGM on 26 May 2024
Thank you, Sean for the great review.

10/10 Excellent

Naunihal Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Apr 2024

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to everything from dining to shops. Wonderful and friendly staff. Clean and comfortable rooms. Would definitely stay here again!
Stayed 3 nights in Apr 2024
Response from Karen Denton AGM on 5 May 2024
Thank you, Sharon for the great review.

8/10 Good

Mel

Business traveller
Liked: Cleanliness, staff & service
It was ok for what it was. Rate was good for the off season.
Stayed 1 night in Apr 2024

10/10 Excellent

Taranjit

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024

8/10 Good

kiren

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room did not have an operating air conditioner as it was not turned on as it was still considered being winter. I requested for a table fan and they provided it waiting hesitation as I mentioned that I was menopausal. Thank you for that thoughtful gesture.
Stayed 1 night in Apr 2024

8/10 Good

Meredith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Apr 2024

10/10 Excellent

Dorothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful.
Stayed 1 night in Apr 2024
Response from Karen Denton AGM on 29 Apr 2024
Thank you, Dorothy for the great review.

2/10 Terrible

jaswant

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst service to a user who's been using the platform for over 5 years. Accidentally booked the stay for next day, so I had to pay for the day at the front desk. Asked the guy if they can refund the booking as I booked it accidentally, he told me to ask Expedia for that. I asked Expedia for the refund and now they said they can't do anything at there end, its hotel policy to not refund. Wow, absolutely ridiculous for both parties for 160$. I feel for you guys.
Stayed 1 night in Apr 2024
Response from Karen Denton AGM on 29 Apr 2024
Hi Jaswant, I think there was a miscommunication. Sorry for that, we have requested Expedia refund you as you paid them directly. They should have told you they would have to contact the hotel to get the okay. Again, sorry for this confusion.

6/10 Okay

Wen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon entering the room, I found the food left by the previous guest in the refrigerator, and the telephone covered in a thick layer of dust. The metal cover of the radiator fell off twice, melting a large chunk of my son’s sneaker sole. The maintenance staff said every room is like this, and they couldn’t do anything about it. There’s obviously a management problem and a lack of concern for guest safety. Although there’s a basic kitchen with an oven and microwave, there’s no dishwasher or cookware. I won’t be returning next time.
Stayed 2 nights in Apr 2024

8/10 Good

Gordon

Travelled with family
Liked: Cleanliness, staff & service
The property is outdated, the bed was uncomfortable, but my biggest complaint was the bathrooms toilet seat, perfect for a child size wise. We love Whistler, so the location is excellent, central to everything. The indoor hot tub was great, and they have an outdoor pool & hot tub as well. Good property overall.
Stayed 1 night in Apr 2024
Response from Karen Denton AGM on 28 Apr 2024
Thank you, Gordon for the review. The toilet seats are a standard size as are our toilets. Sorry you found it to small.

6/10 Okay

Akashdeep

Stayed 1 night in Apr 2024
Response from Karen Denton AGM on 19 May 2024
Thank you for the review.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fabulous and the value was great. The kitchen could be better stocked with better knives, etc and maybe some salt and pepper but those were minor concerns.
Stayed 2 nights in Apr 2024
Response from Karen Denton AGM on 25 Apr 2024
Thank you, Keith for the great review.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great! Beds were a little soft
Stayed 3 nights in Apr 2024
Response from Karen Denton AGM on 24 Apr 2024
Thank you, Rachel for the great review. We look forward to welcoming you back.

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the Village- easy walk to the gondola. Lots of hiking, biking, retail and restaurants right there. Property is not fancy but has good spaces. We had the loft room with 2 pullout single beds and a Murphy bed. The layout was perfect. It even had a kitchenette. Bedding was clean. Pool is tiny but that and the hot tub were nice after a day on the slopes. We will definitely stay here again. Staff were friendly.
Stayed 3 nights in Apr 2024
Response from Karen Denton AGM on 23 Apr 2024
Thank you, Melinda for the great review. We look forward to welcoming you back.

10/10 Excellent

Pablo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unit was great ! Location is unbeatable
Stayed 1 night in Apr 2024
Response from Karen Denton AGM on 22 Apr 2024
Thank you, Pablo for the great review!

10/10 Excellent

Shane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good!
Stayed 2 nights in Apr 2024
Response from Karen Denton AGM on 22 Apr 2024
Thank you, Shane for the great review.

10/10 Excellent

Genevieve

Stayed 1 night in Apr 2024
Response from Karen Denton AGM on 12 May 2024
Thank you, Genevieve for the great review.

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and location
Stayed 1 night in Apr 2024
Response from Karen Denton AGM on 16 Apr 2024
Thank you, James for the great review.

4/10 Poor

Selena

Disliked: Cleanliness, staff & service, property conditions & facilities
Old
Stayed 1 night in Apr 2024
Response from Karen Denton AGM on 16 Apr 2024
Hi Selena, we are sorry to see you did not have the experience you were expecting. If you would like to reach out to us to discuss the issue that would be great.

8/10 Good

Stefanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Karen Denton AGM on 16 Apr 2024
Thank you, Stefanie for the review.

4/10 Poor

Tracy

Travelled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The room was good but the kitchen and bathroom are too old. The cabinet door is almost falling off and there is no counter for you to prepare food. Dishwasher is not able to clean the dinnerware even when I rinsed all the dishes. The fire sprinkler is covered by grease and dust. Air conditioner filter is covered by thick dust, too. This property needs maintenance. The housekeeping is minimal. They only take the garbage and the used towels. No bed-making or toilet cleaning. The staff did their job but I don't feel they are willing to solve any problems. For example, I prepared eggs for dinner in the morning and they disappeared when we got back from the mountain. The staff just said the housekeeper didn't take them, and no follow-ups. Also, one day there was a truck blocking the garage exit so we couldn't leave. The receptionist asked me to just wait and said "What do you expect me to do, there's nothing I can do".
Stayed 5 nights in Apr 2024
Response from Karen Denton AGM on 15 Apr 2024
Hi Tracy, we are sorry to see you did not have the experience you were expecting. If you would like to reach out to us to discuss the issue that would be great.

8/10 Good

Scott

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Looks like a youth hostel turned hotel. Rooms are from 20-30 years ago easy. Pool area and patios need renovations. Easily walkable to restaurants and slopes however. Decent for what you pay.
Stayed 7 nights in Feb 2024
Response from Karen Denton AGM on 14 Apr 2024
Thank you, Scott for the review.

6/10 Okay

Natalie

Very convenient location. Service was mixed. The
Stayed 4 nights in Apr 2024
Response from Karen Denton AGM on 11 Apr 2024
Thank you, Natalie for the review.

8/10 Good

Oliver

Stayed 1 night in Apr 2024
Response from Karen Denton AGM on 29 Apr 2024
Thank you, Oliver for the review.

10/10 Excellent

Navneet

Stayed 1 night in Apr 2024
Response from Karen Denton AGM on 28 Apr 2024
Thank you, Navneet for the great review. We look forward to welcoming you back.

8/10 Good

Juan, Saanichton

Liked: Staff & service
Central location.
Stayed 2 nights in Apr 2024
Response from Karen Denton AGM on 7 Apr 2024
Thank you, Juan for the great review. Hope to see you again!

10/10 Excellent

Yi

Stayed 1 night in Mar 2024
Response from Karen Denton AGM on 7 Apr 2024
Thank you, Yi for the awesome review. We look forward to welcoming you back.

10/10 Excellent

Gurwinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very very good
Stayed 1 night in Apr 2024
Response from Karen Denton AGM on 3 Apr 2024
Thank you, Gurwinder for the awesome review! Hope to see you soon.

8/10 Good

Tobias

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Karen Denton AGM on 7 Apr 2024
Thank you, Tobias for the review. We look forward to seeing you again.

8/10 Good

Neil

Travelled with partner
Liked: Staff & service, property conditions & facilities
The stay was pleasant, the space was a bit cramped for us but clean and close to everything. The staff were very helpful and were very willing to accommodate, but we stuck it out in the space and it was not so bad. Great place to stay for younger couple looking to be close to everything.
Stayed 2 nights in Mar 2024
Response from Karen Denton AGM on 2 Apr 2024
Thank you, Neil for the great review.

10/10 Excellent

Nicole Erizt

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is perfect
Stayed 1 night in Mar 2024
Response from Karen Denton AGM on 2 Apr 2024
Thank you, Nicole for the great review. Looking forward to welcoming back.

8/10 Good

Om

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Karen Denton AGM on 2 Apr 2024
Thank you, Om for the great review. Hope to welcome you back in the near future.

6/10 Okay

Brandon

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Karen Denton AGM on 2 Apr 2024
Thank you, Brandon for review.

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the windows were facing a car park which was pretty weird to see someone’s car in front of our window blocking the view😅😅😅
Stayed 1 night in Mar 2024
Response from Karen Denton AGM on 1 Apr 2024
Thank you, Emily for the great review. We will address your comment with our team.

10/10 Excellent

ma

Stayed 3 nights in Mar 2024
Response from Karen Denton AGM on 22 Apr 2024
Thank you, Ma for the great review.

8/10 Good

Nguy?n Châu

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The location was great and a lot of amenities. However, we stayed for 2 nights and have put the need change sheet sign after the first night but no one come in and change our sheet and refill the towel :(
Response from Karen Denton AGM on 1 Apr 2024
Thank you for the nice review. We do not change bed sheets daily. We will discuss with the team why the towels were not replaced.

6/10 Okay

Steven

Stayed 1 night in Mar 2024
Response from Karen Denton AGM on 22 Apr 2024
Thank you, Steven for the review.

8/10 Good

Jurgita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location
Stayed 1 night in Mar 2024
Response from Karen Denton AGM on 1 Apr 2024
Thank you for the great review.

10/10 Excellent

Glen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in the village.
Stayed 1 night in Jan 2024
Response from Karen Denton AGM on 1 Apr 2024
Thank you, Glen for the awesome review.

8/10 Good

Yiming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is a bit noisy, you can clearly hear the door open and close far away in the same floor. the front desk said since there is no room service in the morning, you need to pick up the things you need by yourself from front desk. i do not know whether it is normal around the world now. definityly , i am not quite used to it
Stayed 1 night in Mar 2024
Response from Karen Denton AGM on 1 Apr 2024
Thank you, Yiming for the great review. If it was early morning before our team arrived, we would have asked you to pick up an item at the desk. We do offer the service.

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Karen Denton AGM on 1 Apr 2024
Thank you, Geoffrey for the great review.

4/10 Poor

tandis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We experienced a one-day stay where we encountered cleanliness issues in the bathroom and unexpected problems with the pool, which were not communicated to us beforehand.
Stayed 1 night in Mar 2024
Response from Karen Denton AGM on 28 Mar 2024
Hi Tandis, we are sorry to see you did not have the experience you were expecting. If you would like to reach out to us to discuss the issue that would be great.