All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Small kitchen, included real cup, glasses, etc. Sauna, jacuzzi, bathrobes, erc. Will absolutely come back and stay here.
Cameron J.
Stayed 2 nights in May 2024
Response from Miguel on 26 May 2024
Thank you, Cameron, for this positive review. We are glad to hear that you enjoyed the stay. Do not hesitate to contact us directly for your next stay at the Summit Lodge!
The fact that it is a pet friendly hotel makes for a nice surprise when i run into owners and their pets in the elevator.
Maximiliano
Stayed 3 nights in May 2024
Response from Jaden on 25 May 2024
We're glad you appreciated our pet-friendly policy! It's always heartwarming to see guests and their pets enjoying their time together. Thanks for choosing to stay with us, and we hope to see you again soon, whether you're accompanied by your furry friend or not!
Room cleanliness and attention to details in design were impressive.
Beds were comfortable. Room was spacious. Property was close to shopping, restaurants and a grocery store.
Balconies were great.
Lobby was cozy.
Coffee maker could be of a better quality make.
Parking spots were so tight and difficult to access.
Expectation from the pool and hot tub was higher. Water could be slightly warmer and cleaner.
Ali
Stayed 2 nights in May 2024
Response from Miguel on 24 May 2024
We appreciate your review, Ali. Also, your feedback regarding the water temperature has been reported. We look forward to welcome you again!
10/10 Excellent
JAGDEEP
Travelled with family, Travelled with family and small children
Hi Eleanor, Thank you for your positive feedback! We are glad you enjoyed your stay with us and hope to see you back at the Summit Lodge next time you're in Whistler!!
10/10 Excellent
Jun yong
20 May 2024
Highly recommended
Jun yong
Stayed 2 nights in May 2024
Response from Liam on 20 May 2024
Thanks, Jun Yong, for taking your time and leaving a great review. We appreciate it and we look forward to welcoming you again!
The hotel is at the North end of the Village Stroll. It is clean, modern, well maintained, comfortable, and well appointed. There must be a dozen restaurants within 2 blocks. Really loved our stay.
Michelle
Stayed 4 nights in May 2024
Response from Isabella on 19 May 2024
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay and appreciated our clean, modern, and well-maintained facilities. Our prime location near numerous restaurants is indeed a great advantage, and we're glad you found it convenient.We look forward to welcoming you back on your next visit!Best regards,
6/10 Okay
Neha
Travelled with family and small children
18 May 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
We did find black spider on our bed. Nd no welcome drink was offered. Even snack in room was charged. Shower in our bathroom was not stabled it keep coming down.
But the place was quiet.
Neha
Stayed 1 night in May 2024
Response from Isabella on 19 May 2024
Thank you for your feedback. We're sorry for the issues you experienced during your stay.Finding a spider in your bed is unacceptable, and we apologize for this oversight. We'll be reviewing our cleaning procedures to ensure this doesn't happen again. We're also sorry that you weren't offered a welcome drink and that the shower was unstable. We will address these issues immediately.Regarding the snack charges, we aim to be transparent about these costs and will review how we communicate this to guests.We're glad to hear that you found the place quiet. We hope you'll consider staying with us again so we can provide you with a better experience.Best regards,
Lovely property, conveniences nearby, groceries, coffee, dining. Clean room, comfortable bed, friendly cleaning staff and front desk. The only issue was the way the Tv worked/instructions no where in the room and the front desk was unmanned after 10pm so no one was around to help with that. Not a huge deal but its something to consider addressing.
A
Stayed 2 nights in May 2024
Response from Isabella on 19 May 2024
Dear Valued Guest,Thank you for your wonderful review and for highlighting the positive aspects of our property. We're delighted to hear that you enjoyed the convenient location, clean room, comfortable bed, and friendly staff.We apologize for the confusion regarding the TV instructions. We'll ensure clearer instructions are provided in each room.Regarding the front desk being unmanned after 10 pm, our front desk is actually manned 24/7. The staff may sometimes be in the back office, but they are always available to assist you. We will work on making this more evident to our guests.We appreciate your feedback and hope to welcome you back soon.Best regards
All staff from reception to porters to cleaners all very friendly. Nice Eco touches with water refill station lots of recycling bins dotted around. Room clean and quite. Free use of laundry service, nothing was too much trouble, would highly recommend staying there.
Stacey
Stayed 2 nights in May 2024
Response from Emma on 16 May 2024
Hi Stacey,Thankyou for your positive feedback! We are glad you enjoyed your stay with us and hope to see you back at the Summit Lodge next time your in Whistler.
10/10 Excellent
Kathryn
Travelled with partner
14 May 2024
Liked: Amenities
the heart of Whistler Village. Very clean, incredibly quiet, well appointed room, & unbelievably attentive & customer service oriented staff. We will definitely stay here again!
Kathryn
Stayed 3 nights in May 2024
Response from Emma on 15 May 2024
Hi Kathryn,Thankyou for your positive feedback! We are glad you enjoyed your stay and hope to see you back at the Summit Lodge next time your in Whistler.
10/10 Excellent
Danielle
12 May 2024
Danielle
Stayed 2 nights in May 2024
Response from Jaden on 14 May 2024
Hi Danielle ,Thank you for the positive review, we hope to see you again next time!
Hi Seong-Mi, Thank you for your positive feedback! We are glad you enjoyed your stay with us and hope to see you back at the Summit Lodge next time you're in Whistler
We loved how central this hotel was to everything. Everything was great and we’d definitely stay here again. The fact that we were staying here in low season was perfect bcz we were lucky to avoid busy times.
Rita
Stayed 2 nights in May 2024
Response from Liam on 12 May 2024
Thanks a lot Rita for taking your time and writing a review. We look forward to welcome you again on your next trip to Whistler!
So cute and modern- such great atrention to decorating detail- the no closet system, the towels in the basket, the bedding and ipad at the bedside. So clean and new and staff were excellent. Pool hot tub (no gym)
Heather
Stayed 1 night in May 2024
Response from Liam on 11 May 2024
Thankyou for your positive feedback and kind words! We are glad you enjoyed your stay and hope to see you back at the Summit Lodge next time your in Whistler.
Fast check in with friendly staff. I appreciated the recommendations for dinner options. Love the hotel and would definitely stay here again. Walkable to many restaurants and shops.
Michelle
Stayed 1 night in May 2024
Response from Liam on 11 May 2024
Thankyou Michelle for your positive feedback! We are glad you enjoyed your stay and hope to see you back at the Summit Lodge next time your in Whistler.
Staff was fantastic, very helpful.
Excellent location, in Whistler downtown.
Loved the room and common area.
sandy
Stayed 1 night in May 2024
Response from Isabella on 4 May 2024
Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with our staff and enjoyed our prime location in Whistler downtown. It's great to know that you loved both your room and our common areas. We look forward to welcoming you back on your next visit to Whistler!
8/10 Good
Gisele
Travelled with family
4 May 2024
The location, being in Whistler, is beautiful.
Gisele
Stayed 1 night in Apr 2024
Response from Isabella on 4 May 2024
Absolutely, Whistler's beauty speaks for itself! We're glad you enjoyed the picturesque surroundings during your stay. If there's anything else we can assist you with for your next visit, feel free to reach out. We look forward to hosting you again soon!
Great hotel. Lovely rooms, right in the middle of the village so close to everything. Pool was nice.
But mostly, it was super dog friendly. I love my dog and I love traveling with her and she LOVES a good hotel. She loved the room, especially the balcony where she could watch the people gos by. No fee extra fees, no hassle. Just a form to sign saying you're responsible, which is so reasonable. She had a great time.
ROSELIA
Stayed 2 nights in Apr 2024
Response from Isabella on 4 May 2024
Thank you for sharing your feedback! We're delighted you enjoyed your stay and that your furry friend felt welcome. It's great to hear that our pet-friendly policies made your stay hassle-free. We look forward to hosting you and your pup again soon!
Had a great time, enjoyed my stay, staff was firendly and efficient
Marcelo
Stayed 1 night in Apr 2024
Response from Isabella on 2 May 2024
Dear Marcelo,Thank you for your fantastic review! We are thrilled to hear that you had a great time during your stay with us and that you enjoyed the overall experience.Our team takes great pride in providing friendly and efficient service, and we are delighted that you found our staff to be just that. Your kind words are truly appreciated and will be shared with our team members as motivation to continue delivering exceptional service.We look forward to welcoming you back for another enjoyable stay whenever your travels bring you our way again.Warm regards,
Staff was great. Very polite and helpful. They came up to my room after check in and brought me a complimentary bottle of wine as well.
Shawn
Stayed 1 night in Apr 2024
Response from Emma on 2 May 2024
Hi Shawn, Thank you for the positive feedback. We are glad you enjoyed your stay and hope to see you back at the Summit Lodge next time your in Whistler.
Thankyou for your positive feedback! We are glad you enjoyed your stay and hope to see you back at the Summit Lodge next time your in Whistler.
6/10 Okay
Edie
Travelled with family and small children, Travelled with group
1 May 2024
Liked: Cleanliness
Disliked: Amenities
It was fine for a one night stay. Rooms are cramped and dated, parking was full so we had to park 6 minutes away which was a real hassle especially because it rained non stop. No room service at all. Front desk staff was nice. Overall decent but wouldn’t stay there again.
Edie
Stayed 1 night in Apr 2024
Response from Isabella on 2 May 2024
Thank you for sharing your feedback with us. We appreciate your kind words about our front desk staff and are glad to hear that you found them nice during your stay.We apologize for any inconvenience you experienced due to the parking situation and the room size. We understand that these factors can significantly impact the overall experience, especially during inclement weather. Your comments about the dated rooms are noted, and we are continually working on improvements to enhance our guests' comfort.Regarding room service, we apologize for any confusion or inconvenience caused. We do offer alternative options for food delivery or recommendations for nearby dining establishments, and we regret if this was not communicated clearly during your stay.We appreciate your feedback as it helps us identify areas for improvement and ensure a more pleasant experience for our future guests. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.Best regards,
Best decision to stay here. Close walk to the village and most importantly the staff let us check in earlier. Clean and cozy room! Will definitelt re-book in the future.
Twinkle
Stayed 1 night in Apr 2024
Response from Emma on 29 Apr 2024
Thankyou for your positive feedback! We are glad you enjoyed your stay and hope to see you back at the Summit Lodge next time your in Whistler.
Hi Avneet,Thankyou for your positive feedback. We are glad you enjoyed your stay and hope to see you back at the Summit Lodge next time your in Whistler.
Checkin was a breeze. Room was immaculate, with modern touches. Fridge, stove top, and microwave in room was a nice perk. Close to grocery store if you want to eat in, or go for the awesome tacos across the street. Need a tune before hitting the slopes? Check out Underground tuning right in the lobby!
Patrick
Response from Emma on 22 Apr 2024
Hi Patrick,Thankyou for the positive feedback! We are glad you enjoyed your stay and hope to see you back at the Summit Lodge next time your in whistler.
Hi Darcy!Thankyou for your positive feedback. We are glad you enjoyed your stay and hope to see you back at the Summit Loge next time your in Whistler.