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Reviews of Thorpe Park Hotel and Spa

4 out of 5
Thorpe Park Hotel and Spa
1150 Century Way, Thorpe Park, Leeds, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 638 out of 958 reviews" "
Rating 8 - Good. 253 out of 958 reviews" "
Rating 6 - Okay. 36 out of 958 reviews" "
Rating 4 - Poor. 15 out of 958 reviews" "
Rating 2 - Terrible. 16 out of 958 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Zoe, Colchester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the property had spa and restaurant facilities and probably the nicest, most well equipped Gym of any hotel I’ve ever stayed in. Parking was easily available but worth noting that there is a daily charge of £12 if you don’t book direct which I wasn’t aware of
Stayed 2 nights in Apr 2024
Response from Paul Nixon (General Manager) on 15 Apr 2024
Thank you for your review and feedback.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely restful stay
Stayed 4 nights in Mar 2024
Response from Paul Nixon (General Manager) on 21 Mar 2024
Thank you for your review, great to hear you enjoyed a restful stay.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Paul Nixon (General Manager) on 20 Mar 2024
Thank you for your review.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff, hotel and pool.
Stayed 1 night in Feb 2024
Response from Paul Nixon (General Manager) on 4 Mar 2024
Thank you for your review and feedback.

8/10 Good

samina

Stayed 1 night in Feb 2024
Response from Shaun Levitt on 26 Mar 2024
Thank you for your review

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Paul Nixon (General Manager) on 19 Jan 2024
Thank you for your review.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Paul Nixon (General Manager) on 16 Jan 2024
Thank you for your review.

10/10 Excellent

Twana

Stayed 2 nights in Jan 2024
Response from Jess - Guest Services Manager on 11 Jan 2024
Thank you for your high rating.

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jess - Guest Services Manager on 11 Jan 2024
Thank you for your 10/10 rating.

2/10 Terrible

Callum

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not great
The room was not cleaned properly, the bin was not taken out, and the sides were not wiped down. The bed seems old and uncomfortable. Pillows flat and old Room service - was dull Hotel requires a refit if it wants to charge the price is does
Stayed 3 nights in Jan 2024
Response from Jess - Guest Services Manager on 11 Jan 2024
Thank you for your review.Whilst I wish you had a better experience; we will use your comments to improve and ensure we deliver exceptional service for all future guests. I apologise you were unhappy with your room, please don't hesitate to let us know about any issues during a future stay so we can come to a resolve at the time.I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jess - Guest Services Manager on 9 Jan 2024
Thank you for your 10/10 rating!

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super staff
From check in with free spa access to amazing service in the bar with super friendly staff. Loved my stay.
Stayed 1 night in Dec 2023
Response from Paul Nixon (General Manager) on 25 Dec 2023
Thank you for your review, great to hear my team ensured you were well looked after.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Paul Nixon (General Manager) on 25 Dec 2023
Thank you for your review.

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Paul Nixon (General Manager) on 23 Dec 2023
Thank you for your review.

10/10 Excellent

IAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Paul Nixon (General Manager) on 11 Dec 2023
Thank you for your review.

2/10 Terrible

Callum

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not great
Room 401 was freezing!! Second time I had been out at the end on the fourth floor. Seems to be what happens if booked through Hotels.com and not direct. Room services menu needs a bit of work. Has been the same for years. Rooms are also looking very tired
Stayed 2 nights in Nov 2023
Response from Paul Nixon (General Manager) on 11 Dec 2023
Thank you for your review, please accept our apologies for any inconvenience you experienced.

10/10 Excellent

Delara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Paul Nixon (General Manager) on 19 Dec 2023
Thank you for your review.

10/10 Excellent

SANDRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem of a hotel
10 out of 10 great staff great food great accomodation
Stayed 2 nights in Nov 2023
Response from Paul Nixon (General Manager) on 20 Nov 2023
Thank you for your review.

10/10 Excellent

Leonora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay is good. Some issue like The hair dryer and towel rails are faulty.pool water was a bit cold.but the spa massage lady named Yvonne is magnificent .
Stayed 1 night in Nov 2023
Response from Jess - Guest Services Manager on 15 Nov 2023
Thank you for the feedback.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One Night !
Quality hotel with excellent service and friendliness. Very clean and comfortable. It suited us for its location due to proximity to where we were visiting but the area isn’t the best. Overall, would visit again without any doubt. Had to book breakfast time which didn’t have much availability - 8, 8.15 or 10.45am on a Sunday. Breakfast though was quality offering and service.
Stayed 1 night in Nov 2023
Response from Jess - Guest Services Manager on 15 Nov 2023
Thank you for your feedback.Apologies about the limited availability for breakfast, if you decide to re-visit us in the future please call up a couple of days prior to guarantee a 9-10am slot, they are the most popular!Thank you for your kind comments and we are delighted to see you enjoyed your stay in general.

6/10 Okay

Caroline

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jess - Guest Services Manager on 30 Oct 2023
Thank you for your feedback.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Warm welcome, comfy bed and excellent facilities. Only surprise was being asked to pay £12 for parking which I didn’t see when booking.
Stayed 1 night in Oct 2023
Response from Paul Nixon (General Manager) on 28 Oct 2023
Thank you for your review and feedback.

8/10 Good

Halima

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
Lovely hotel but not enough staff at room service, reception in the evening, no porters
Stayed 1 night in Oct 2023
Response from Paul Nixon (General Manager) on 20 Oct 2023
Thank you for your review and feedback.

6/10 Okay

Matthew

Stayed 1 night in Oct 2023
Response from Paul Nixon (General Manager) on 20 Oct 2023
Thank you for your review.

8/10 Good

Halima

Stayed 1 night in Oct 2023
Response from Paul Nixon (General Manager) on 20 Oct 2023
Thank you for your review.

10/10 Excellent

Lisa

Stayed 1 night in Oct 2023
Response from Jess - Guest Services Manager on 16 Oct 2023
Thank you for your feedback.

10/10 Excellent

Di

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware of step in the room
The hotel itself was really lovely, however I had a bad fall in the room down a step that had no warning of it, I have very badly bruised legs and arms. Told reception next day and the girl who although very nice just said “oh dear” no record for accident book or generally caring. I emailed manager but have ha no reply which is very disappointing
Stayed 1 night in Oct 2023
Response from Jess - Guest Services Manager on 12 Oct 2023
Hi Di,I have responded to the email you sent to the hotel, please respond at your earliest convenience so we can discuss in further detail.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
Hotel was superb, really comfy bed, well equipped room. Breakfast was table service and had great selection. We had spa day, the treatments and lunch and cream tea that came as part of the package were fabulous. Had dinner one night and although busy we were happy sitting listening to the live wsinger who was very good.
Stayed 2 nights in Oct 2023
Response from Jess - Guest Services Manager on 12 Oct 2023
Thank you for your kind comments, I am pleased to hear you enjoyed your stay.

10/10 Excellent

Gail

Stayed 1 night in Apr 2023
Response from Jess - Guest Services Manager on 12 Oct 2023
Thank you for your review, great to see you enjoyed your stay.

8/10 Good

N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Paul Nixon (General Manager) on 6 Oct 2023
Thank You for your review.

8/10 Good

John

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Parking charge unfair
The hotel is fine, clean and welcoming. I do have an issue with the £12 parking fee which is only charged if you book via this or any other discount site. I challenged the team at the hotel on this today and they blamed the commission the have to pay on bookings. They never used to charge guests and started around 18 months or so ago hence why I now use Oulton Hall which is free parking, near by with the same facilities.
Stayed 1 night in Oct 2023
Response from Paul Nixon (General Manager) on 6 Oct 2023
Thank you for your review and feedback, Please accept our apologies for any inconvenience you experienced however if you book with us directly both parking and the use of our Spa facilities are included in the price you pay.

10/10 Excellent

Trevor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was very good - really nice place Would visit again
Stayed 1 night in Sep 2023
Response from Paul Nixon (General Manager) on 3 Oct 2023
Thank you for your review.

10/10 Excellent

Jane

Stayed 1 night in Sep 2023
Response from Paul Nixon (General Manager) on 25 Sept 2023
Thank you for your review.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thorpe Park Convenience
Convenient, comfortable with all the facilities you need for a relaxing stay. We split our journey from Devon to Northumberland and it worked a treat for us!
Stayed 1 night in Sep 2023
Response from Paul Nixon (General Manager) on 22 Sept 2023
Thank you for your review.

10/10 Excellent

Alison

Stayed 1 night in Sep 2023
Response from Paul Nixon (General Manager) on 18 Sept 2023
Thank you for your review.

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
air conditioning only went to 18.5 , should be lower told reception but no action , otherwise hotel good
Stayed 1 night in Sep 2023
Response from Jess - Guest Services Manager on 13 Sept 2023
Thank you for your feedback.

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Sep 2023
Response from Jess - Guest Services Manager on 13 Sept 2023
Thank you for your feedback.

10/10 Excellent

Alison

Stayed 1 night in Sep 2023
Response from Jess - Guest Services Manager on 13 Sept 2023
Thank you for your feedback.

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well placed as a base. Staff friendly, helpful and usually professional however some gatherings of staff at end of shifts in public places were not what I expected.
Stayed 2 nights in Sep 2023
Response from Jess - Guest Services Manager on 5 Sept 2023
Thank you for your feedback - I am pleased you enjoyed your stay in general and will pass your comments over to the relevant teams.

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All fine
The hotel is nice with the spa being the key attraction. Everything fine, although can you believe that you have to pay extra for a hash brown on your breakfast???
Stayed 1 night in Sep 2023
Response from Jess - Guest Services Manager on 5 Sept 2023
Thank you for your feedback - I am pleased to hear you enjoyed your stay in General.

8/10 Good

Helen

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Mixed.
Restaurant staff almost too helpful. Check in and out staff, not as helpful as they might be.
Stayed 1 night in Aug 2023
Response from Paul Nixon (General Manager) on 1 Sept 2023
Thank you for your review and feedback.

8/10 Good

Bruce

Stayed 1 night in Aug 2023
Response from Paul Nixon (General Manager) on 1 Sept 2023
Thank you for your review.

8/10 Good

Alexandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Paul Nixon (General Manager) on 1 Sept 2023
Thank you for your review.

8/10 Good

Sophie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I've stayed several times at this hotel over the last few years and recently feel like it's not as relaxing and welcoming as it used to be. I like to book via Expedia to use my points rather than directly but am now charged for parking and spa access as a result - there seem to be more hidden extras now than there used to be - in spite of being a regular visitor to the hotel. I will go back as it's close to family and it's nostalgic to visit for me and I enjoy the pool and the robes ; it also has a great work space. I would however hope not to have to pay for the spa and gym access (I couldn't get access to a treadmill on either visit) or parking on top of the room rate.
Stayed 2 nights in Aug 2023
Response from Paul Nixon (General Manager) on 22 Aug 2023
Thank you for your review and feedback.

8/10 Good

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sadly our room was lacking in any tv controls and despite a call to reception and an initial visit to our room this wasn’t rectified.
Stayed 1 night in Aug 2023
Response from Paul Nixon (General Manager) on 18 Aug 2023
Thank you for your review, please accept our apologies for any inconvenience you experienced.

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family visiting in leeds
Lovely clean hotel with friendly staff and we got our usual room 212 overlooking the garden and quiet .
Stayed 1 night in Aug 2023
Response from Paul Nixon (General Manager) on 15 Aug 2023
Thank you for your review and feedback, great to welcome you back again.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its out there
Greeted by friendly, polite, informative staff. Situated in an unexpected place...however, very pleasant surroundings within easy reach of ammenities...overall a very pleasant stay
Stayed 1 night in Aug 2023
Response from Paul Nixon (General Manager) on 15 Aug 2023
Thank you for your review.

10/10 Excellent

Bert

Stayed 1 night in Aug 2023
Response from Paul Nixon (General Manager) on 12 Aug 2023
Thank you for your review.

10/10 Excellent

R I M

Stayed 1 night in Aug 2023
Response from Paul Nixon (General Manager) on 7 Aug 2023
Thank you for your review.

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thorpe Park Hotel Excellence
Excellent hotel with great staff. Restaurant was high quality with good value for money!
Stayed 1 night in Jul 2023
Response from Paul Nixon (General Manager) on 7 Aug 2023
Thank you for your review and feedback.