Beach nearby

Reviews of Hotel Burlington

3 out of 5
Hotel Burlington
Kapellestraat 90, Ostend

Reviews

8.4

Very good

Rating 10 - Excellent. 108 out of 283 reviews" "
Rating 8 - Good. 126 out of 283 reviews" "
Rating 6 - Okay. 39 out of 283 reviews" "
Rating 4 - Poor. 6 out of 283 reviews" "
Rating 2 - Terrible. 4 out of 283 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service in a great location!
Stayed 2 nights in Sep 2023
Response from Burlington Team on 8 Nov 2023
Dank u voor uw postieve feedback!Met vriendelijke groeten

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't want to leave!
Wonderful weekend stay on the houseboat, super relaxing. Comfy and clean. Great location. Just what we needed. Thanks very much.
Stayed 3 nights in Jun 2023

10/10 Excellent

dean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and clean and today hotel in a great location.
Stayed 1 night in Aug 2022
Response from C-Hotels Burlington on 31 Aug 2022
Thank you for your reaction. We are very pleased that you appreciate the work of everyone here. We will share your comments with all our colleagues. Thank you very much and see you soon!

8/10 Good

Madeleine

Stayed 3 nights in Jul 2022

10/10 Excellent

Anja, Irvine

Stayed 2 nights in Jun 2022

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great affordable hotel in the heart of Ostend
Stayed for a couple of nights. The staff are excellent. Friendly, professional and knowledgeable of the local area. Great continental breakfast and as much free coffee as you can handle. The parking garage is bonkers though, like entering a bond villains lair..............,.
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
room ok but a bit Spartan. No real lobby to meet or relax in. Location good.
Stayed 3 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend break in Oostende
Nice comfortable hotel in good location, pretty much as described with good facilities and efficient check-in & check-out. It was good to have breakfast included and did not disappoint - particularly impressed with selection of fresh bread in the morning. Only advice to other travellers arriving by car is the nearest parking is Churchill at 20E per 24 hours but we used parking "Sud" about 10-15 mins walk away which was 15E. Outside the hotel are meters for dropping off and these are 4 minutes for 10 cents. Once here, close to station for getting to Brugge Christmas markets but there is also a fantastic Christmas market in Oostende itself !
Stayed 3 nights in Nov 2017

10/10 Excellent

Ste, Ashton-under-Lyne UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Check in was quick by the friendly receptionists. The room was spotlessly clean and comfortable. Breakfast was superb with hot and cold items. Will definitely stay again.
Stayed 1 night in Nov 2017

6/10 Okay

allure, london

Liked: Cleanliness
Great location, but hotel is average
Small basic hotel - reception staff were not very friendly or helpful. For example they failed to tell me that there is no need to get a taxi from the station because they are literally 2mins walk!
Stayed 1 night in Oct 2017

6/10 Okay

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lack of places open in Ostend
Lack of parking. Hotel reception pointed us towards either on road parking or underground parking. Best place is over the canal at newly built train station car park still €15 for 24 hrs; underground parking €22.50 for 24 hrs.
Stayed 2 nights in Oct 2017

10/10 Excellent

Chris , kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CentrAl hotel
Stayed several times, very central,very clean,staff always polite and very helpful,a pleasure to keep visiting,I have no problem recommending them to friends. Keep up your amazing standards.
Stayed 2 nights in Oct 2017

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good time had in ostend.
We had a great time in ostend it's just a shame the weather was not has good but we made the best of it.We would recommend going on the coastal tram.
Stayed 1 night in Sep 2017

8/10 Good

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2017

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rate, great location, great breakfast
Excellent location, friendly staff, superb buffet breakfast
Stayed 3 nights in Jul 2017

8/10 Good

Marcy, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
The Hotel was in a great location for a lovely weekend, within walking distance for shops, beach, boats, casino and lots of restaurants. The staff were very friendly and helpful. The room was clean and comfortable. A lovely breakfast with a good choice of food. The parking was a problem, the hotel has only 8 spaces and was soon filled up which meant we had to park quite a distance away and carry our bags to the hotel. The other problem we had was that we booked a double room and on arrival found that it was twin beds pushed together, this was fine except when you wanted a cuddle at night, either one or the other or both ended up on the floor between the beds!!! A lovely stay which was helped by lovely weather.
Stayed 2 nights in Jul 2017

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and confortable hotel
Good service, friendly and efficient staff - this is my second stay at the Burlington and will certainly stay again on my next visit to Ostend

6/10 Okay

Brendan

Liked: Cleanliness, staff & service, room comfort
One staff member low sized shaved head extremely rude I asked if they had forks he replied no were animals we eat with our hands then told me to go and F off in front of my children! Really not a good start to the day, can't recommend for staff member room fine. This guy should get the sack

6/10 Okay

Howard

Liked: Cleanliness, property conditions & facilities
Ok but basic
Very brief stop over before catching the ferry. Ok. It basic

6/10 Okay

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
HOT HOT HOT. it was barely warm outside yet the room was baking ALL THE TIME. WHen all doors are flung open first thing by the cleaners its obviously a long term problem. A nice place but needs AIRCON badly

10/10 Excellent

Anthony, Ramsgate

Liked: Cleanliness, staff & service, property conditions & facilities
Great view from room but bunk bed make it difficult for me to he'd out of bed

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great Neibourhood Awesome Breakfast
We really enjoyed the breakfast

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The room was very small and with an extra bed for our 5 year old it became difficult to move around. Not a 3 person room. Breakfast was not appealing....we went somewhere else to eat.

10/10 Excellent

David G, Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy location
Friendly staff and good room but window onto fire escape and high wall gave limited natural light. Plastic mattress protector is not acceptable.

8/10 Good

Ann, Liverpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ostende
Good hotel in Ostende, staff were helpful, service was good and rooms were comfortable - would stay again!

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

ann, Swffryd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best
As always Fabulous hotel and the staff very friendly.Surroundings gorgeous.I will without any qualms recommend the hotel as being the best one i have tried in the 19 years of going to Ostend.

10/10 Excellent

DAVID, Trowbridge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
David
This is a very clean hotel in a good position staff very good and go out of there way to do anything for you

10/10 Excellent

david, Rotherham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Satisfied Good Value
Great Location well looked after Hotel. Good choice for breakfast and tables cleared quickly after use.

8/10 Good

Steven, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Nice
Good Central location, nearby free parking. Nic hotel, some rooms like ours on fire escape route, would have preferred any other room on the floor which overlooked the Main Street or harbour. Breakfast was poor, I'm glad it cost no extra, but would have preferred it to be extra and a lower room rate. However if I were to stay in Ostend again I'd stay here for sure

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice stay, very kind service. The negative points are , the small room and no wifi in the room.

8/10 Good

Paul, Ledbury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the hotel was great,the breakfast was plenty and position of hotel was good,my only gripe was that we had booked a twin room and they gave us a double room saying they never had a twin available meaning having to share a double bed with my brother! The next day i asked if there was a twin room vacant and they charged me 20euro for that room.There was no tea or coffee making facilities in the room but the guy at reception said help yourself out of the breakfast machine only for my parents to be charged for the coffee's at the end of the 3 day stay!

8/10 Good

Mr T C J, Rfeading

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay visiting Ostend
In the town centre, 5 min from the beach. Friendly staf and great breakfast

6/10 Okay

Bertha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Chris, Bristol

Disliked: Staff & service, property conditions & facilities
Reasonable but staff are rude and unhelpful
Stayed there for a Table Tennis tournament. Rooms pretty small, generally clean and can get noisy as it's on a main street after hours. Breakfast good. Staff > awful. Rude and generally pretty unhelpful. You pay for what you get I suppose...!

8/10 Good

david, sudbury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a good stay at the Burlington hotel,just a pity everything seemed to shut at 9pm in Ostend.

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort

6/10 Okay

Evaldas, dartford uk

Liked: Cleanliness, staff & service, property conditions & facilities
Very small room

4/10 Poor

Sergei

Disliked: Cleanliness, room comfort
We have rented the room for 3 adults and were charged for this addtionaly. The extra bed was really bad plus the room size is not adequate for staying in 3.

8/10 Good

CLIVE, Coventry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ENJOYABLE TRIP
ROOM WAS SMALL FOR OUR LIKING

8/10 Good

Michael, Winnipeg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
The hotel is in a great location and our room had a view of the marina. It's also right on the main pedestrian shopping street in Oostende. The hotel staff were all great. We were looking for a place to wash clothes and the desk man found us one a short walk away. The breakfast room was very pleasant and the food tasty. Stay here...you will like it.

10/10 Excellent

Andy, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great weekend away.
Great service, friendly and helpful staff, fast free Internet, the Spa was worth doing, very comfortable and breakfast was fine too. The location is excellent, close to the train station, the Mercator, the town center and only a short walk to the beach. No negs on part of the Hotel. :D

8/10 Good

Daniel

Liked: Staff & service, property conditions & facilities, room comfort

8/10 Good

grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Bev, Portsmouth

Disliked: Staff & service, property conditions & facilities
Unhelpful and chaotic
We were double booked , they did not help us find anywhere else, were curt and unsympathetic. The area is chaotic as is parking. It was a relief and wr drive back to dunkirk

10/10 Excellent

Chris, Newcastle upon Tyne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay at the Burlington
Excellent as always. Central location for city centre, railway station and shopping. Breakfast super and hotel was spotless. All staff very helpful and polite.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Burlington, Ostend
Hotel was comfortable - reception very clean staff very good. Breakfast excellent. We had booked a small room but didn't realise how small, it was also a little 'tired' with a tile off the bath and the shower curtain badly stained.

8/10 Good

james, hastings , England

Liked: Staff & service, property conditions & facilities, room comfort
view
Very nice, great view from top floor