Exterior

Reviews of Aloft Waco Downtown

3 out of 5
Aloft Waco Downtown
900 S 11th Street, Waco, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 334 out of 494 reviews" "
Rating 8 - Good. 88 out of 494 reviews" "
Rating 6 - Okay. 41 out of 494 reviews" "
Rating 4 - Poor. 17 out of 494 reviews" "
Rating 2 - Terrible. 14 out of 494 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice newer property. Wonderful for our one-night stay.
Stayed 1 night in May 2024

6/10 Okay

Tristian

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The only reason I stayed here was for the bar. The bar for some reason was not open that Saturday. If that was the case I would of stayed else where if I had known.
Stayed 1 night in Apr 2024
Response from Mary Kathryn on 6 May 2024
Tristan,I am so sorry about this. Our bartender "no called no showed" so we were left with no choice but to not open. We greatly apologize for this inconvenience, as it affected many guests.

10/10 Excellent

Loryanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Mary Kathryn on 6 May 2024
Loryanne, I am so pleased to see that you enjoyed a five-star experience here with us at Aloft Waco Downtown. Take care!

4/10 Poor

cathy, Oakland Township

Travelled with family
Liked: Cleanliness
Free shuttle great, staff polite and helpful. Liked that you could heat up food in the lobby and buy food if you needed it. What I could not bear was that the pool music was left on loud all night and I could not sleep. Tried to resolve with hotel and after many calls and emails ended up having to talk with Expedia who did compensate me with their reward points.
Stayed 1 night in Apr 2024
Response from Mary Kathryn on 24 Apr 2024
Hey Cathy,Thank you for taking the time to leave a review. If you are talking about our Live at Aloft music, I spoke with our General Manager and he said that our music ended around 10 PM. I am sorry that this was an inconvenience for you, we know how important a good night's rest is.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice fun lobby, plenty of places for luggage in room. Large bathroom & good storage space in bathroom
Stayed 1 night in Mar 2024
Response from Mary Kathryn on 1 Apr 2024
Thank you for choosing Aloft Waco, Linda! I am glad to know that you loved our fun lobby and large bathrooms. Take care!

4/10 Poor

Tracey

Stayed 3 nights in Mar 2024
Response from Mary Kathryn on 16 Apr 2024
Hey Tracey. We are sorry for any inconvenience you faced at our property.

8/10 Good

kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, staff was helpful. Area around hotel was not nice.
Stayed 1 night in Mar 2024
Response from Mary Kathryn on 27 Mar 2024
Thank you for the review, Kelly!

10/10 Excellent

Dorothy

Stayed 3 nights in Mar 2024
Response from Mary Kathryn on 8 Apr 2024
Thank you, Dorothy!

10/10 Excellent

German

Travelled with group
Liked: Staff & service, property conditions & facilities
There’s a bar inside the hotel and it’s also close to downtown Waco
Stayed 1 night in Mar 2024
Response from Mary Kathryn on 13 Mar 2024
I'm glad that you enjoyed our WXYZ bar and convenient location! Thanks for the review, German, we appreciate it!

4/10 Poor

Laurissa

Liked: Amenities
They put me in a room that was yet to be cleaned. They were still working on it then they put me in another room and there was still trash in the trashcan and there were stains on the pillows.
Stayed 1 night in Mar 2024
Response from Mary Kathryn on 4 Mar 2024
I will address your concerns with Housekeeping and management, Laurissa. I am so sorry to see that this happened. Please know that your experience falls below our standards and that we greatly apologize.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
All good.
Stayed 2 nights in Feb 2024
Response from Mary Kathryn on 27 Feb 2024
Thanks for taking the time to leave us with a review, Chris!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun
Response from Mary Kathryn on 19 Feb 2024
Thanks, Kenneth! I am glad that you had a fun experience here at Aloft Waco Baylor!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Mary Kathryn on 19 Feb 2024
Thanks for the post-stay guest review, Rebecca!

8/10 Good

Shanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love Aloft
Hotel was nice, location wasnt the best. Only real complaint was the mights. You couldnt have the bed light on without the bright overhead lights on for some reason. All in all a great stay though.
Stayed 2 nights in Jan 2024
Response from Mary Kathryn on 12 Feb 2024
Thank you for the valued guest feedback, Shanna!

10/10 Excellent

Kimberly, Spring Branch

Liked: Cleanliness, staff & service, property conditions & facilities
Great check in process ☺️
Stayed 1 night in Jan 2024
Response from Mary Kathryn on 26 Jan 2024
I'm so glad to see that you were provided with a five-star check-in process, Kimberly!

6/10 Okay

Roger, Rosemount

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mary Kathryn on 10 Jan 2024
I'm sorry to see that we missed the mark, Roger. We apologize for any inconveniences that may have occurred while you were here at our property.

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mary Kathryn on 10 Jan 2024
Thank you, Brett!! I am glad to see that you had a five-star experience here at Aloft Waco/ Baylor.

10/10 Excellent

kyle, Fishers

Stayed 1 night in Dec 2023
Response from Mary Kathryn on 17 Jan 2024
Thanks for choosing Aloft Waco Baylor, Kyle. We appreciate the review!

10/10 Excellent

Rahmi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mary Kathryn on 28 Dec 2023
Thanks for choosing Aloft Waco Baylor, Rahmi! We appreciate you!

10/10 Excellent

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely time at the Aloft. Will definitely stay here on our next trip to Waco. This hotel is close to Baylor and just a few blocks from the Silos. Also, great restaurants available.
Stayed 4 nights in Dec 2023
Response from Mary Kathryn on 28 Dec 2023
We cant wait to welcome you back in the future, Veronica! Thank you for choosing to stay with us. Happy New Year and take care!!

10/10 Excellent

GUY

Stayed 1 night in Dec 2023
Response from Mary Kathryn on 10 Jan 2024
We appreciate the post-stay review, Guy. Thank you for choosing Aloft Waco!

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good places to stay
Everything was great cleanliness but they held onto $150 for incidentals. We got there at 7 PM checked out the next morning at 10 o’clock. It took four days for me to get the money credited back to my bank. I didn’t care for that.
Stayed 1 night in Dec 2023
Response from Mary Kathryn on 11 Dec 2023
We apologize for the inconvenience, Christine. Thank you for providing feedback.

6/10 Okay

Cynthia

Liked: Cleanliness, property conditions & facilities
Front desk staff not welcoming. Walls thin. Heard music all night. Charges on my card that i didn't understand.
Stayed 1 night in Dec 2023
Response from Mary Kathryn on 11 Dec 2023
I am so sorry to hear about this, Cynthia. I will be looking into these issues. If you feel that you need to speak to the hotel directly about payment, please do not hesitate to reach out to us.

10/10 Excellent

SOFIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Christmas decorations are lovely, room is clean, and the staff is friendly.
Stayed 1 night in Nov 2023
Response from Mary Kathryn on 1 Dec 2023
We really appreciate the kind words, Sofia. Happy Holidays!

6/10 Okay

Ryan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Mary Kathryn on 1 Dec 2023
Ryan,I am so sorry to see that you did not enjoy your stay here with us. We apologize for any inconvenience.

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was very easy, staff was very friendly and the rooms were very clean.
Stayed 1 night in Nov 2023
Response from Mary Kathryn on 27 Nov 2023
Thanks for choosing Aloft Waco Baylor, Richard. I am so happy to see that you enjoyed our clean rooms and easy check-in. We appreciate your patronage!

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room
Very nice room and everything was clean. Beds were super comfy. Love that the shades went all the way down and no light came in.
Stayed 1 night in Nov 2023
Response from Mary Kathryn on 17 Nov 2023
We here at Aloft Waco appreciate you, Emily! I am so glad to hear that you enjoyed our clean guestrooms and comfortable beds. Thank you for the kind review!

10/10 Excellent

Martha, Stephenville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the unique design of the lobby. Nice room layout too. Would stay here again.
Stayed 3 nights in Oct 2023
Response from Mary Kathryn on 13 Nov 2023
Thanks for the kind words, Martha! I am thrilled to see that you had a wonderful stay here at Aloft Waco; we are looking forward to your future return!

10/10 Excellent

Adolfo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mary Kathryn on 1 Nov 2023
Adolfo,Thank you so much for taking the time to leave a positive rating! We here at Aloft Waco Baylor appreciate you!

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mary Kathryn on 1 Nov 2023
Theresa,Thank you for taking the time to leave a positive review about your time spent here at Aloft Waco Baylor!

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mary Kathryn on 1 Nov 2023
Mary,Thank you for taking the time to leave a 10/10 review. I am so glad to see that you enjoyed your time spent here at Aloft Waco Baylor.

2/10 Terrible

Sharolyn

Stayed 2 nights in Oct 2023
Response from Mary Kathryn on 30 Oct 2023
Sharolyn,Thank you for taking the time to provide us with a post-stay rating. I am so sorry to see that you did not enjoy your time here with us. If there is anything that you would like to bring to our attention so that we may be able to provide customers with the utmost hospitality in the future, feel free to reach out.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mary Kathryn on 26 Oct 2023
Jennifer,Thank you for taking the time to leave us a post-stay rating and thank you for choosing Aloft Waco!

6/10 Okay

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were uncomfortable. Be sure to ask for towels and room cleaning as its not happening unless you ask for it.
Stayed 4 nights in Oct 2023
Response from Mary Kathryn on 26 Oct 2023
Terry,I am sorry to see that you did not enjoy your time spent here with us.

10/10 Excellent

Jeremy

Travelled with partner
Great vibe walking into the lobby…very friendly staff.
Stayed 1 night in Oct 2023
Response from Mary Kathryn on 23 Oct 2023
Jeremy,Thank you for the kind words. I am thrilled to hear that you enjoyed your time here at Aloft Waco!

8/10 Good

Doyle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mary Kathryn on 23 Oct 2023
Doyle,Thank you for the post-stay review/rating.

10/10 Excellent

Alex

Travelled with partner
Liked: Amenities
Nice atmosphere
Stayed 1 night in Oct 2023
Response from Mary Kathryn on 25 Oct 2023
Alex,Thank you for the five-star review! I am glad that you enjoyed the nice atmosphere here at Aloft Waco!

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Mary Kathryn on 23 Oct 2023
Thanks for taking the time to leave us with a five-star review, Wendy!!

10/10 Excellent

Roberto de los

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Mary Kathryn on 18 Oct 2023
Roberto,Thank you for taking the time out of your day to leave a 5/5 star review for our hotel. On behalf of the staff here at Aloft Waco Baylor, we thank you and hope to see you again soon!

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were roomy, clean and comfortable. A bit of outdoor noise that woke us in the middle of night, but eventually settled down.
Stayed 1 night in Oct 2023
Response from Mary Kathryn on 16 Oct 2023
Margaret,I am so glad that you found our guestrooms roomy, clean, and comfortable. We here at Aloft Waco Baylor really appreciate the review!!

10/10 Excellent

Roberto de los

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Oct 2023
Response from Mary Kathryn on 13 Oct 2023
Thank you for choosing Aloft Waco Baylor, Roberto! We are pleased to hear about the cleanliness of our hotel and appreciate the post-stay review!

10/10 Excellent

Raymond

Stayed 1 night in Oct 2023
Response from Mary Kathryn on 30 Oct 2023
Raymond,Thank you for taking the time to provide us with a five-star rating!

10/10 Excellent

Theresa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mary Kathryn on 10 Oct 2023
Thank you for the review, Theresa! We here at Aloft Waco Baylor appreciate you.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Mary Kathryn on 10 Oct 2023
RIck,We are always so thrilled to see five-star reviews! Thank you for choosing to stay with us here at Aloft Waco Baylor!

10/10 Excellent

Anousack

Everything
Stayed 2 nights in Oct 2023
Response from Mary Kathryn on 4 Oct 2023
Anousack, we appreciate you!Thanks for taking the time out of your day to leave us with a post-stay rating of five-stars!!!

2/10 Terrible

Aurelia

Disliked: Staff & service, property conditions & facilities
Booked my stay in April 2023. Arrived after a delayed day of travel in September - called hotel hours before arrival to let them know I would be checking in close to midnight. Showed up to NO ROOM available. After some confusion I was checked into a room they had “blocked off” for special Marriot guests. And the room was DIRTY. FILTHY. Beds unmade, garbages full, dirty bathroom. Had to move hotels in the middle of the night. NEVER AGAIN.
Stayed 3 nights in Sep 2023
Response from Mary Kathryn on 4 Oct 2023
Aurelia,I will be looking into this situation immediately. Thank you for taking the time to leave feedback.

10/10 Excellent

Will

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Mary Kathryn on 10 Oct 2023
Will,We here at Aloft Waco thank you!! Take care.

10/10 Excellent

Sabine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how modern the rooms are, makes me feel like I’m in Europe.
Stayed 1 night in Sep 2023
Response from Mary Kathryn on 26 Sept 2023
Sabine,We are elated to see how much you loved the modern style of our guest rooms. Thank you for the positive feedback, we here at Aloft Waco appreciate it!

8/10 Good

Kristine, Fort Lauderdale

Stayed 1 night in Sep 2023
Response from Mary Kathryn on 10 Oct 2023
Kristine,Thank you for taking the time to leave us a review, and thank you for choosing Aloft Waco! We hope to be able to provide you with a five-star stay next time you are in the area!

10/10 Excellent

Jeaneth

Business traveller
Liked: Amenities
Great service & very clean
Stayed 1 night in Sep 2023
Response from Mary Kathryn on 18 Sept 2023
Jeaneth,Thank you for choosing Aloft Waco/ Baylor!! I am thrilled to see that you received great service from our amazing team. Thank you for the review, and we hope to see you again in the future!! Take care.