Billiards

Reviews of Grata by Centrum Hotels

3 out of 5
Grata by Centrum Hotels
Vytenio Str. 9, Vilnius

Reviews

8.4

Very good

Rating 10 - Excellent. 330 out of 874 reviews" "
Rating 8 - Good. 408 out of 874 reviews" "
Rating 6 - Okay. 91 out of 874 reviews" "
Rating 4 - Poor. 31 out of 874 reviews" "
Rating 2 - Terrible. 14 out of 874 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A warm and well located hotel
A well located hotel just outside the old town and walkable within 30 minutes. Lots of bars and eating places nearby. The airport bus only costs €1 and takes you near the hotel. The reception staff were grest bug some of the serving staff at breakfast were a little unfriendly!
Stayed 3 nights in Nov 2023

8/10 Good

Glen

Travelled with group
Liked: Cleanliness, staff & service
The hotel was clean and the staff were very friendly. The breakfast was good and there was plenty on offer. The only downside was the lack of hot water for the first two days due to a district heating issue.
Stayed 5 nights in Nov 2023

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall
Stayed 4 nights in Oct 2023

8/10 Good

manjit singh

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Grata hotel
Had a very pleasant stay in Vilnius. The hotel staff were friendly, helpful and pleasant . The hotel was slightly away from downtown in a quiet area and had to get a taxi everywhere .
Stayed 4 nights in Sep 2023

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

MARIJA

Disliked: Cleanliness, amenities, property conditions & facilities
Outdated and not clean room
Stayed 1 night in Sep 2023

10/10 Excellent

Francisek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budgety place, but quite clean and comfy. Room was fairly spacious and very quiet, no shower gels or shampoos though.
Stayed 5 nights in Sep 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

2/10 Terrible

Vaida

Business traveller
Stayed for one night before flying abroad. Everything was fine before something horrible happened. Wanted to take blanket from the wardrobe when gin bottle felt in on feet and broke the finger. So I’m just thinking how housekeeping are cleaning rooms if they can’t even collect empty bottles? Thanks god I wasn’t there with my young child, don’t want to even imagine if it could hit his head. Needed to chase an apology from staff, promised to call, they didn’t just went I said nobody contact me, Kristina phoned, apologised said will make my next stay better, still waiting for it to happened :)
Stayed 1 night in Sep 2023

4/10 Poor

John

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Tge ejevator stops on the 4th floor and you must walk up the stairs to the 5th floor. Head space is restictrd in the room especially in the shower. An adult cannot stand while using the shower!
Stayed 2 nights in Aug 2023

8/10 Good

sheng

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
What is stuff is it rude
Stayed 1 night in Aug 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
L
Stayed 2 nights in Jul 2023

4/10 Poor

Agustin

Layout not intuitive get lost around the property, flickering lights in the bath room caused eye strain, door would not close, location out of the way, no foot options anywhere close
Stayed 1 night in May 2023

10/10 Excellent

Artyom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel, very polite and helpful employees!! Breakfast was delicious, I would definitely stay there again.
Stayed 4 nights in Aug 2022

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and tidy
Stayed 1 night in Nov 2021

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but quite a way out. Inside is like a maze ! I was put in toon 009 on the ground floor … large but hated being on that floor as like to be up inside. Great staff very cheerful. Near a supermarket and a McDonald’s . Breakfast was great as staff fantastic. Just too far out compared with central located hotels that offer more at the same price or less but a nice place to stay.
Stayed 2 nights in Nov 2021

8/10 Good

Edward

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good location, quiet and somewhat spartan, but excellent value for money. The room was fine, although I had to open the windows due to not finding any way to switch off the heated towel rail in the bathroom.
Stayed 1 night in Nov 2021

6/10 Okay

Sabine

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Generally a nice hotel
Nice, clean hotel and receptionist was lovely and helpful but the lady in the restaurant (breakfast) was very rude, moody and unhelpful. The hotel is a little way out from the centre however a pleasant walk of about 20mins which gives you time to see things on your way down.
Stayed 3 nights in Sep 2021

10/10 Excellent

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality and Comfort
I had an amazing experience in Lithuania and part of it it was due to the comfort of the hotel. The staff is always prompt to help, very useful in all the days and very practical too. From reception, to cleaner, to waiter, they are all amazing. The hotel is really nice too, due to the covid sauna and spa are not working, which is a shame but understandable. The location is good too if you don't mind short walks. I definitely advice this hotel for whoever is going to Vilnius.
Stayed 4 nights in Aug 2021

8/10 Good

Arunas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Clean room, good breakfast, close to the center.
Stayed 3 nights in Aug 2021

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2020

8/10 Good

euTraveller, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money, the breakfast alone made the trip special. The rooms themself could do with a touch of modernisation, but the rest of the hotel is excellent, with friendly staff all round. Would stay again.
Stayed 2 nights in Feb 2020
Response from Front Office Manager, Egle on 2 Mar 2020
Dear Traveller, We are glad to know that you liked our staff and sincerely hope that in the future we will be able to welcome you again as a guest of our hotel!We will be glad to see you again! Respectfully,

6/10 Okay

Paul, Doncaster UK

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Pros - Good breakfast & hotel is in a quiet location Cons - Room smelt of sewage drains. Room not cleaned to a satisfactory standard. Staff on reception or in the breakfast room fail to acknowledge your existence. Cases left in the reception foyer all day after checking out rather than being locked away in a secure room. Requests for mini cartons of milk to accompany tea making facilities in our room ignored.
Stayed 4 nights in Feb 2020
Response from Front Office Manager, Egle on 2 Mar 2020
Dear Paul, Thank you for your honest opinion. We have sent your comments to the staff concerned. I apologize for this bad experience. It is very disappointing to hear what happened, but we hope you’ll give us another chance to show you that we have improved.

8/10 Good

Rammon

Stayed 1 night in Dec 2019

8/10 Good

Olav Collier

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Grata by Centrum Hotels team on 30 Oct 2019
Dear Mr/Mrs Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are happy to hear that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely,

8/10 Good

Ingþór

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good for it´s price. super friendly staff. very helpful. large rooms
Stayed 4 nights in Oct 2019
Response from Grata by Centrum Hotels team on 22 Oct 2019
Dear Mr/Mrs Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are happy to hear that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely,

4/10 Poor

Dusan

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Grata by Centrum Hotels team on 30 Sept 2019
Dear Mr/Mrs, Thank you for choosing our hotel, and for taking the time to write a review! It is very sad to hear that you did not enjoy your stay. Please, contact us if there is anything, we do to resolve your issues. Nevertheless, we will look forward to welcoming you back! Best regards,

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019
Response from Grata by Centrum Hotels team on 4 Sept 2019
Dear Mr/Mrs Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are happy to hear that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely,

10/10 Excellent

Steinþór

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from Grata by Centrum Hotels team on 4 Sept 2019
Dear Mr/Mrs Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are happy to hear that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely,

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine for the price, especially in Europe..............................................................................................
Stayed 2 nights in Jul 2019

10/10 Excellent

Tad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for few days...great staff.. location..ill stay there again
Stayed 2 nights in Jul 2019
Response from Juozas on 1 Aug 2019
Dear Mr/Mrs Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are happy to hear that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Grata by Centrum Hotels team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Friendly, helpful, multilingual staff Delicious breakfast Spacious room Tasty restaurant I would recommend this hotel
Stayed 3 nights in Jul 2019
Response from Grata by Centrum Hotels team on 29 Jul 2019
Dear Mr/Mrs Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are happy to hear that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best regards!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and excellent breakfast and a great location
Stayed 1 night in Jul 2019
Response from Grata by Centrum Hotels team on 18 Jul 2019
Dear Mr/Mrs Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are happy to hear that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best regards!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Desk service needs to be improved nananananananananann
Stayed 3 nights in Jun 2019
Response from Grata by Centrum Hotels on 14 Jun 2019
Dear Mr/Mrs, Thank you for choosing our hotel, and for taking the time to write a review! We will definitely work on the issues you have provided in your review. Our hotel always aims to improve. We look forward to welcoming you back at Grata ! Best regards.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2019
Response from Grata by Centrum Hotels on 5 Jun 2019
Dear Mr/Mrs Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are happy to hear that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best regards.

10/10 Excellent

Emil, Ithaca, New York

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good location, clean and friendly. Good breakfast.
Stayed 2 nights in May 2019
Response from Juozas on 23 May 2019
Thank you very much for your stay and your review! Hoping to see you next time!

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019
Response from Juozas on 28 May 2019
Thank you for your review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Juozas on 27 May 2019
Thank you very much for your positive review! See you next time

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! I don't have any complaints. I'm happy with it
Stayed 3 nights in Apr 2019
Response from Juozas on 27 May 2019
Thank you very much for your positive review! See you next time

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
For the price, good enough. Room was a bit tired and didn't feel completely clean.
Stayed 1 night in Mar 2019
Response from Juozas on 28 May 2019
Thank you very much for your review!

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
2 small vodka 2small bottle wine charged me 99 pounds
Stayed 3 nights in Mar 2019
Response from Juozas on 27 May 2019
Dear Sir/Madam, We are very sorry for this inconvenience. Feel free to contact us in order to solve this issue.

4/10 Poor

ANTONIO JOSE

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
First and LastTime at once
Everything was almost good (comfortable and very clean bedroom, nice food, nice place). Nevertheless, two bad things happen: in the reception desk, I was told that because of winter season there was no sightseeing bus service in Vilnius (a lie, since I found several red sightseeing buses in downtown). The second bad thing was everywhere in Grata hotel one reads that its restaurant closes in late evening but in reality it closes at 8pm on Sundays.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was spot on. Room was a decent size. Breakfast was like any other Europe city break hotel breakfast, and plentiful. Hotel staff very helpful and friendly. Half hour walk to the old town. Would I stay again, most definitely yes .
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice economical hotel. Staff are good.Variety at breakfast is very good
Stayed 3 nights in Dec 2018

10/10 Excellent

Abraham Misael, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying Again!
Really good and clean, good breakfast!!
Stayed 4 nights in Nov 2018

8/10 Good

Raimunda

Liked: Cleanliness, staff & service, room comfort
Very good for this price
Its very nice, comfortable and not expensive hotel. Staff was very kind and helpful. Breakfast – esay and delicious.
Stayed 1 night in Nov 2018

10/10 Excellent

andy, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was not central but we knew that when we booked. there were enough restaurants around, so it wasn't a problem. There was a good selection of food and drink at breakfast. The Sauna and plunge pool were good. Access to the Health Spa within the building was an added attraction.
Stayed 5 nights in Oct 2018

10/10 Excellent

Taras

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018