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Reviews of BASSENA Wien Messe Prater

4 out of 5
BASSENA Wien Messe Prater
Messestraße 2, Vienna, Vienna

Reviews

9.0

Wonderful

Rating 10 - Excellent. 554 out of 1000 reviews" "
Rating 8 - Good. 362 out of 1000 reviews" "
Rating 6 - Okay. 58 out of 1000 reviews" "
Rating 4 - Poor. 12 out of 1000 reviews" "
Rating 2 - Terrible. 14 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

AURELIO

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
definitely a good olave yo stay in vienna
Stayed 1 night in Apr 2024
Response from Omaima // Content Host on 9 Apr 2024
Hi Aurelio, thank you! We're delighted to hear that you had a great stay with us in Vienna. We look forward to welcoming you back in the future! Sincerely, Omaima // Content Host

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern property, with friendly and helpful staff. Has been designed in a way that is eco-friendly and allows you to chose services that compliment that objective.
Stayed 3 nights in Mar 2024
Response from Omaima // Content Host on 2 Apr 2024
Servus Thomas, thank you for your feedback! We're glad to hear that you enjoyed our modern property and found our staff friendly and helpful. We strive to be eco-friendly, and we're pleased that you appreciated our efforts in that regard. We look forward to welcoming you back in the future! Sincerely, Omaima // Content Host

10/10 Excellent

ROBERT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent choice of hotel for a balance of price against functionality. A bit out of the centre, but has good transport links. Well appointed, excellent staff, nice food…well priced.😀
Stayed 3 nights in Feb 2024
Response from Omaima // Content Host on 19 Feb 2024
Hi Robert, thank you for your positive feedback! We're glad to hear that you found our hotel to be a great balance of price and functionality. It's wonderful to hear that you enjoyed our well-appointed rooms, excellent staff, and delicious food at a reasonable price. We appreciate your recommendation and hope to welcome you back soon! Sincerely, Omaima // Content Host

10/10 Excellent

Elke

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the subway, close to the airport train, clean rooms, up-to-date interior, nice restaurant, good breakfast
Stayed 2 nights in Feb 2024
Response from Omaima // Content Host on 19 Feb 2024
Hi Elke, thank you for your feedback! We're delighted to hear that you appreciated our convenient location near the subway and airport train, as well as our clean and up-to-date rooms. It's wonderful to know that you enjoyed our restaurant and breakfast offerings. We strive to provide a comfortable and enjoyable experience for all our guests, and we hope to welcome you back soon! Sincerely, Omaima // Content Host

8/10 Good

marion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far one the best hotels I’ve ever stayed at in Europe and definitely the largest. The area was surprisingly quiet given that it’s across the street from a university, but it’s also 5 mins walk from prater amusement park so the quiet probably goes away in the summer. I’ve been to 25 countries top 5 of my favorite stays
Stayed 2 nights in Jan 2024
Response from Omaima // Content Host on 23 Jan 2024
Hi Marion, thank you for your glowing feedback! We're delighted to hear that our hotel stands out as one of the best you've ever stayed at in Europe. It's wonderful that you appreciated the quiet surroundings despite the proximity to a university, and the convenient location near Prater amusement park. Being ranked among your top 5 favorite stays is truly an honor. If there's anything specific you liked or if you have further suggestions, feel free to let us know. We look forward to welcoming you back for another exceptional stay! Safe travels! Sincerely, Omaima // Content Host

10/10 Excellent

Qing

Stayed 2 nights in Nov 2023
Response from Omaima // Content Host on 27 Dec 2023
We appreciate your fantastic review of our hotel! Your satisfaction during your stay is our priority, and we're delighted you had a pleasant experience. We look forward to welcoming you back soon!

10/10 Excellent

Ardian

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Omaima // Content Host on 27 Dec 2023
Hi Ardian, We greatly appreciate your wonderful review of our hotel! We're thrilled to hear that you had an enjoyable stay and we're looking forward to welcoming you back again soon.

10/10 Excellent

Kelvin Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and style
Stayed 4 nights in Dec 2023
Response from Omaima // Content Host on 27 Dec 2023
Hi Kelvin, thank you for your positive feedback! We're delighted that you enjoyed our hotel's great location and style. We strive to offer our guests an excellent experience, and we hope to welcome you back soon for another enjoyable stay!

8/10 Good

Christopher

Bit away from Centre, 2 tubes to get there.
Stayed 4 nights in Dec 2023
Response from Omaima // Content Host on 27 Dec 2023
Hi Christopher, thank you for your feedback. We appreciate your observations about the distance from the city center. While we are not in the immediate center, we offer convenient access via the nearby tube stations. We hope you found our location otherwise comfortable and that you enjoyed your stay

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located for the Prater and the U-bahn, Comfortable hotel offering good value for money.
Stayed 3 nights in Dec 2023
Response from Omaima // Content Host on 27 Dec 2023
Hi Andrew, thank you for your positive feedback! We're glad you found our hotel's location convenient for Prater and the U-Bahn. It's wonderful to know you had a comfortable stay and felt it offered good value for money. We hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic
Stayed 3 nights in Nov 2023
Response from Omaima // Content Host on 27 Dec 2023
Hi Michael, thank you for your fantastic feedback! We're thrilled that you had such a great experience. We strive to provide the best service, and we're delighted that you enjoyed your stay. We look forward to welcoming you back!

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Omaima // Content Host on 27 Dec 2023
Hi Ethan, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Omaima // Content Host

10/10 Excellent

Kaming

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet neighborhood close to metro. Clean and modern with helpful staff.
Stayed 6 nights in Nov 2023
Response from Omaima // Content Host on 6 Dec 2023
Hi Kaming, Thank you for your feedback! We're glad you appreciated our quiet neighborhood close to the metro, our clean and modern facilities, and our helpful staff. We hope to see you again soon! Sincerely, Omaima // Content Host

10/10 Excellent

Jairo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel
Stayed 3 nights in Nov 2023
Response from Omaima // Content Host on 13 Nov 2023
Hi Jairo, thank you for your kind words! We're delighted to hear that you had an excellent experience at our BASSENA hotel. If there's anything specific you enjoyed or if you have any feedback to share, we'd love to hear it. We hope to have the pleasure of welcoming you back in the future!

8/10 Good

Wil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from Omaima // Content Host on 6 Nov 2023
Hi Wil,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Omaima // Content Host

10/10 Excellent

Simeon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Omaima // Content Host on 27 Oct 2023
Servus Simeon,Vielen Dank für Ihre positive Bewertung. Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben, und wir hoffen, Sie bald wieder in unserem Hotel willkommen zu heißen!Mit freundlichen Grüßen, Omaima // Content Host

10/10 Excellent

Miss Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Omaima // Content Host on 27 Oct 2023
Hi Miss Lucy,thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Omaima // Content Host

10/10 Excellent

Ramin

Stayed 8 nights in Oct 2023
Response from Omaima // Content Host on 6 Nov 2023
Servus Ramin,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Omaima // Content Host

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating. They were able to give us a late check out to better align with our travel planning which was super helpful. there is not alot of things "to do" immediately by the hotel but we were a short walk from the metro, so not a huge issue
Stayed 1 night in Sep 2023
Response from Ulrike Regenfelder-Gassner on 10 Oct 2023
Dear Michael, we are so happy about your review. We appreciate it very much. We are always willing to do the best for our visitors. Hope to see you again. Best regards, Ulrike Regenfelder-Gassner, BASSENA Manager

8/10 Good

Adam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Staff are super helpful. Very clean and modern. Close to local transport (about a 30 min walk to the main city). Only slight downside was the air con - didn’t seem to work and made the room a little stuffy. Other than that, all good.
Stayed 1 night in Oct 2023
Response from Omaima // Content Host on 9 Oct 2023
Hi Adam, thank you for your kind words and feedback. We're delighted to hear that you enjoyed your stay at our lovely hotel, found our staff to be helpful, and appreciated the cleanliness and modernity of our facilities. We apologize for the inconvenience you experienced with the air conditioning in your room. Your feedback is valuable to us, and we will look into addressing this issue to ensure a more comfortable stay for our guests in the future. We hope to have the opportunity to welcome you back and provide an even better experience on your next visit.

8/10 Good

richard

Stayed 1 night in Sep 2023
Response from Omaima // Content Host on 27 Oct 2023
Servus Richard, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen, Omaima // Content Host

8/10 Good

liam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel close to exhibition centre Recommend highly
Stayed 3 nights in Sep 2023
Response from Omaima // Content Host on 9 Oct 2023
Hi Liam, thank you for your recommendation! We're delighted to hear that you found our hotel lovely and conveniently close to the exhibition center. Your positive feedback means a lot to us, and we hope to have the pleasure of welcoming you back in the future!

10/10 Excellent

Brendon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Ulrike Regenfelder-Gassner on 29 Sept 2023
Dear Brendon, thank you so much for your great review. It was a pleasure for us to host you at BASSENA, best regards, Ulrike Regenfelder-Gassner, BASSENA Manager

10/10 Excellent

Gamal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Omaima // Content Host on 21 Sept 2023
Servus Gamal, Vielen Dank für Ihr Feedback! Wir freuen uns, dass Sie sich die Zeit genommen haben, Ihre Meinung mit uns zu teilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Omaima // Content Host

10/10 Excellent

Jinkyung

Stayed 2 nights in Sep 2023
Response from Omaima // Content Host on 9 Oct 2023
Servus Jinkyung, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Omaima // Content Host

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Omaima // Content Host on 11 Sept 2023
Servus Joseph,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Omaima // Content Host

8/10 Good

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and the staff were very friendly and helpful. The hotel was very conveniently located with the Metro (the only drawback being here that the U2 line was not fully operational during repairworks). The only issue with our room was that the flush on the toilet didn’t always work but other than that we had a really nice stay and the hotel was very reasonably priced.
Stayed 4 nights in Aug 2023
Response from Ulrike Regenfelder-Gassner on 6 Sept 2023
Dear Ben, thank you so much for telling us your experience during your stay with us. Regarding the flush, our welcome host are here for you 24 hours and would be glad to help you with any issues. The metro line U2 is just 400 meters away from the hotel. It is right, a part of the U2 line is under construction, but the is a tram line, which covers the closed stations. We send you best regards from Vienna, Ulrike Regenfelder-Gassner, BASSENA Manager

10/10 Excellent

Eugen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Ulrike Regenfelder-Gassner on 6 Sept 2023
Lieber Eugen, herzlichen Dank für Ihre volle Punkteanzahl. Wir freuen uns auf ein Wiedersehen. Liebe Grüße aus Wien, Ulrike Regenfelder-Gassner, BASSENA Managerin

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel met all my expectations. Very good breakfast. Will definitely return. Devika at the reception was extremely friendly and helpful :)
Stayed 2 nights in Aug 2023
Response from Ulrike Regenfelder-Gassner on 30 Aug 2023
Dear Natalia, wow, Devika will be very happy! We will tell her for sure about your great review. Thanks for your full point rating. We will looking forward to seeing you in our BASSENA Hotel. Best regards, Ulrike Regenfelder-Gassner, BASSENA Manager

10/10 Excellent

Salma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Ulrike Regenfelder-Gassner on 25 Aug 2023
Dear Salma, wow, its an honor for as to see your review. Thank you so much for that. We hope to see you again in our BASSENA Hotel, Best regards from Vienna, Ulrike Regenfelder-Gassner, BASSENA Managerin

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Ulrike Regenfelder-Gassner on 25 Aug 2023
Liebe Andrea, vielen, vielen Dank für die volle Punktezahl! Wir freuen uns auf ein Wiedersehen im BASSENA Hotel Wien Messe Prater, Ulrike Regenfelder-Gassner, BASSENA Managerin

10/10 Excellent

Ron

Stayed 2 nights in Aug 2023
Response from Ulrike Regenfelder-Gassner on 25 Aug 2023
Dear Ron, thank you so much for your review and the highest rating. We would be happy to see you again at the BASSENA Hotel, Ulrike Regenfelder-Gassner, BASSENA Manager

10/10 Excellent

LINDSAY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a city break
The hotel was clean and comfortable and the room had everything we needed for our stay. Staff were helpful and friendly. The location was good - with attractions, places to eat and public transport nearby.
Stayed 3 nights in Jul 2023
Response from J. Menner on 29 Jul 2023
Dear guest, thank you very much for your great feedback. We are glad that you enjoyed your stay in our BASSENA and we hope to see you very soon!With best regards from ViennaJennifer Menner Operation Host

10/10 Excellent

Nana

Stayed 1 night in Jul 2023
Response from J. Menner on 29 Jul 2023
Lieber Gast, schön, dass Sie bei uns waren und danke für 10 von 10 Punkten :-)Wir hoffen auf ein baldiges Wiedersehen!Herzliche GrüßeJennifer Menner Operation Host

8/10 Good

Ria, Birmingham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, on-site parking and very modern hotel!
Stayed 1 night in Jul 2023
Response from J. Menner on 17 Jul 2023
Dear guest, thank you for your nice feedback! with best regards from ViennaJennifer Menner Operation Host

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, friendly staff! Great look and feel
Stayed 3 nights in May 2023
Response from Alyssa Koch Content Host on 16 May 2023
Hi Samuel,thanks a bunch for the perfect rating and the kind words!We are pleased to read that you have had a wonderful stay with us :-) See you soon,

10/10 Excellent

keiji

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2023
Response from Alyssa Koch Content Host on 16 May 2023
Hi keiji,thank you so much for the perfect rating!We cannot wait to see you again soon,

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Stayed 3 nights in Apr 2023
Response from Alyssa Koch Content Host on 16 May 2023
Hi!Danke für Ihre Bewertung!Schade, dass wir Ihren Erwartungen nicht entsprochen haben - gibt es denn konkrete Punkte, womit Sie nicht zufrieden waren? Wir würden sie gerne wissen, um zu wissen, woran wir arbeiten können!Alles Liebe,

8/10 Good

Kirendeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Alyssa Koch Content Host on 18 Apr 2023
Hi Kirendeep,thank you so much for the great review :-)Come visit us soon again,

10/10 Excellent

ADRIANO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very comfortable and nice style hotel with an interesting concept. An excellent view from the 7th floor room. Attended to my needs, very comfortable and quiet room, very cosy, well design. Very happy with room choise. The lobby area is very spacious to stay with friends or read a book, and as well very bright with natural light taking advanteged from large windows. A very good breakfast buffet with great variety, excellent! Staff very friendly and helpful! A very pleasant stay!
Stayed 2 nights in Mar 2023
Response from Alyssa Koch Content Host on 18 Apr 2023
Hi ADRIANO,thank you so much for the awesome review and great words!It was lovely hosting you and we cannot wait to welcome you again soo :-)Best wishes,

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a quiet area (maybe too quiet) but very close to am underground station
Stayed 4 nights in Feb 2023
Response from Alyssa Koch Content Host on 18 Apr 2023
Hi Deborah,many thanks for the perfect rating!We cannot wait to welcome you soon again with us :-) Best wishes,

10/10 Excellent

Sofia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, very kind and helpful staff. Gym is super. Parking cost a little high.
Stayed 2 nights in Feb 2023
Response from Alyssa Koch Content Host on 24 Feb 2023
Hi Sofia,thanks for the perfect rating!We cannot wait to see you soon again,

10/10 Excellent

Netanel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice. 200 meters from the Metro. It’s U2, so you need to change and it isn’t directly to most of the main destinations. I’ll visit again no doubt.
Response from Alyssa Koch Content Host on 24 Feb 2023
Hi Netanel,thank you so much for the perfect review and the kind words!We cannot wait to host you again soon,

10/10 Excellent

Netanel

Stayed 4 nights in Jan 2023
Response from Omaima // Content Host on 13 Oct 2023
Hi Netanel, thank you for your feedback! We hope to welcome you back soon!

10/10 Excellent

Richard

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Luxury Hotel & friendly stuff specially Omar
Stayed 2 nights in Dec 2022
Response from Alyssa Koch Content Host on 24 Feb 2023
Hi Richard,many thanks for the amazing review!We have forwarded your praise to Omar :-)See you soon and take care,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect stay
Exceptionally clean and modern room. I can only assume it had been recently decorated as it was pristine. Great location too as the hotel is located 3 min walk from the Messe Prater metro stop. Friendly staff and good breakfast in a nice trendy bar area. I would certainly stay here again when I'm next in Vienna , as it represents great value for money.
Stayed 1 night in Dec 2022
Response from Alyssa Koch Content Host on 27 Dec 2022
Hi John,thank you so much for your amazing review! We love that you have loved it at Bassena and we cannot wait to have you over again soon! Best regards,

6/10 Okay

Arif

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
An okay hotel in the Messe area mostly serving people attending conferences across the street. Staff are very friendly and helpful and the lobby is nice and bright. Our room was okay. We were not offered anything - no upgrade or the usual gift - at check in in spite of our VIP status and this being a hotel that is supposed to recognize the status. Some (negative) room features to be aware of: no closets…just hangers and hooks on the wall. After a day, it felt like I was in a large wardrobe! My wife calls this funky!! No folding luggage rack…meaning suitcases sit on the floor waiting to stub your toes, and bathroom is small (not a surprise for Europe) but the tiny shower stall has folding door the folds inwards, cutting down available space. Be ready to practise your contortionist skills! The surrounding area is not interesting but the metro station is an easy walk away. And it is 20 min to city Center. A couple of things: do not advertise yourself as Expedia VIP unless you plan to honor that and if nothing else, fix the sower stall door so the hinge sticks out rather than in. The hotel is rated as 4 star (I think). It really is a three star.

8/10 Good

Aysen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying in the hotel. It is very convenient to get the city centre. It is clean and quiet. Breakfast was OK.
Response from Alyssa Koch Content Host on 27 Dec 2022
Hi Aysen,thank you for leaving us this great review! We love constructive feedback because this way we know on which points we can work on :-) We would be thankful for detailed feedback regarding breakfast! Was there something missing that you wished was there? Best regards,

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super super stay.
The absolute best value hotel I’ve stayed in for a long time. Modern,spotless and as fresh as if it was built yesterday. A young professional group of staff ever willing to help. Thouroghly recommend.
Stayed 4 nights in Dec 2022
Response from Alyssa Koch Content Host on 27 Dec 2022
Hi Geoff,many thanks for your kind words and recommendation! The well-being of our guests are of high impotance to us, so reading that we have made your stay enjoyable makes us happy :-) We cannot wait to host you soon again!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2022
Response from Alyssa Koch Content Host on 27 Dec 2022
Danke für die gute Bewertung!Beim nächsten Besuch werden wirs auf eine 10 schaffen :-) Sonnige Grüße,