8/10 Good
Vinodh
Travelled with family
3 Apr 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What did we like:
1) Located right in the Victoria downtown. If you arrive by Ferry, you can walk to the hotel.
2) Royal BC Museum, Legislative assembly of British Columbia, Fisherman's Wharf, Victoria Pier, Miniature World, Empress Hotel National Historic Site of Canada, Government Street and Victoria Bug Zoo are all walkable from the hotel.
3) The check-in time was 4 pm. We arrived at 10:15 am. We went to the hotel to ask them to hold our luggage. But they told us the room is ready and we can check-in if we want. So, we got our room keys at 10:15 am itself.
4) The lady at the reception was super nice and very helpful. Customer service was quite amazing.
What didn't we like:
1) We paid $20 (Canadian dollars) per day for parking, but we got a parking spot in a public garage that is a few blocks away. The problem is, it is a gated parking lot and there is no attendant on the weekends. The hotel has only two key cards to go in or out of the garage that is a few blocks away. So, every time you have to take your car out or to park it during weekends, you have to go to the hotel and get the keycard from the reception and then bring it back immediately (because they have only 2 access cards).
2) There is no Microwave in the hotel room.
3) If you do not wear formal shoes and buttoned up shirts with a collar, you cannot use their on-premise restaurant or reading area. But they do have some shoes and shirts that you can borrow if you want to use these facilities.
Vinodh
Stayed 2 nights in Mar 2024