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Rating 10 - Excellent. 1112 out of 1687 reviews" "
The staff here was incredible! They went above and beyond to make our stay great with our pup. The room was wonderful, clean and super comfortable! There is a lot to do and places to eat and its all walkable. They also have a shuttle if you dont want to walk. It is a beautiful city and fun to explore. Lots of pet friendly things to do.
we enjoyed an early check in and really appreciated that! Front desk staff great!
Enjoyed the views & a drink as Vista, bar staff so friendly and engaging!
Deb
Stayed 1 night in May 2024
Response from K. Taylor - Duty Manager on 25 May 2024
So happy to see our team made you feel so welcome and hopefully took great care of you. We appreciate the great review and score and wish you all the best. Thank you Deb!
The staff was outstanding. This was our third visit and we were a bit high maintenance with some requests and they were very patient and accommodating. We had a suite which was perfect for two people with different needs.
Lisa
Stayed 3 nights in May 2024
Response from K. Taylor - Duty Manager on 25 May 2024
Beyond happy to hear our team was able to take good care of you and help with anything you may have needed. Thank you for returning to us and we hope to see you again soon.
The room was really neat and tidy, the view was excellent 😍. Room was very spacious, lots of closets
We got to experience the Vista 18 at dinner and breakfast.View was superb ! Housekeeping service was fast but no slippers available 🙁.
Parking very accessible. Rate this review 5 ⭐️⭐️⭐️⭐️⭐️
Maria
Stayed 1 night in May 2024
Response from K. Taylor - Duty Manager on 25 May 2024
Thank you for the great review and the great score. We are all so happy it was a memorable stay with us. Thank you again Maria!
We recently stayed at this hotel for one night during the week and would stay here again on our next trip to Victoria. The hotel is nicely situated within walking distance of many attractions and restaurants.
The room was nicely sized and very clean. We found the staff very friendly and approachable. They allowed us to check in early and the $20 parking fee per night was reasonable.
Brittany
Stayed 1 night in May 2024
Response from K. Taylor - Duty Manager on 25 May 2024
Thank you for taking the time to leave a review and we are glad it was a great stay with us. We appreciate the great rating and hope to be able to welcome you back in the near future.
Thanks for accommodating our little dog which we didn’t plan to bring and it was a short notice request. We stayed a second time and will come next time as well.
Alexander
Stayed 1 night in May 2024
Response from K. Taylor - Duty Manager on 25 May 2024
We do love dogs here and it was our pleasure to have you and the pup as our guests. See you next time!
Beds are very comfortable. Quiet with the windows and balcony door closed. Staff was kind, courteous and accommodating. It was nice to be able to talk to the gentleman that created the Lego replica of the hotel and he talked to the kids about different aspects of it and show them which room we were staying in. the only thing was the hot tub was a little too hot, but it was still nice and relaxing. We will definitely be back
Krista
Stayed 2 nights in May 2024
Response from K. Taylor - Duty Manager on 25 May 2024
Sounds like it was a great stay for the family and we are happy you enjoyed Chateau Lego. Hopefully we will see you all again in the near future.
Lovely suite of rooms, with excellent kitchen and WiFi appreciated. Unexpected stay, but would have liked to use the rooftop bar, and also 2nd floor hot tub and swimming pool!
Lisa
Stayed 1 night in May 2024
Response from K. Taylor - Duty Manager on 25 May 2024
You'll just have to come back to experience all the things here you did not have time for. Thank you Lisa for the great rating and we hope to be able to welcome you back soon.
The front desk staff were welcoming and very helpful. The location is convenient and within walking distance to the harbor, museums and restaurants.
The Happy Hour team were a delight and the views can’t be beat.
This was an excellent Hotel experience !
Stephen
Stayed 2 nights in May 2024
Response from K. Taylor - Duty Manager on 25 May 2024
We are so happy to read about your time with us and it sounds like it was a near perfect stay. All the best to you Stephen!
10/10 Excellent
Sandra
Travelled with group
15 May 2024
Beautiful place and lovely staff!
Sandra
Stayed 1 night in May 2024
Response from K. Taylor - Duty Manager on 25 May 2024
Thrilled to hear that. Thank you Sandra!
8/10 Good
Jennifer
Travelled with family
13 May 2024
Liked: Cleanliness, staff & service, amenities
The hotel was nice and the staff was friendly. I would stay here again. However, the sofa in our room was supposed to be a pull out couch, but it was not, this did cause some issues for sleeping space.
Jennifer
Stayed 1 night in May 2024
Response from K. Taylor - Duty Manager on 25 May 2024
So happy that you found our team to be welcoming and friendly. We apologize if the bed arrangements in your room were not what you hoped for. Hopefully it was still a memorable time in our beautiful city. Thank you for taking the time to leave a review.
My room was by a outside vent so it was a bit noisy
Suzann
Stayed 2 nights in May 2024
Response from K. Taylor - Duty Manager on 25 May 2024
So sorry to hear there may have been some external noise that disturbed your rest. Please let our team know next time and we could move your room. We appreciate you choosing to stay with us.
Staff we saw were all friendly and showed they care. We had a few minor concerns with housekeeping that we forgot to flag to the hotel, but generally the hotel was nice and clean. The age shows, but the comfort and convenience outweighed these cons.
Justin
Stayed 2 nights in May 2024
Response from K. Taylor - Duty Manager on 25 May 2024
Thank you for the review and for choosing to stay with us. If there are still things about your stay you think we should know, please reach out to our management team.
10/10 Excellent
terrance
Travelled with family
10 May 2024
Paul at the front desk was great, communicated well, friendly, helpful. Kudos
terrance
Stayed 1 night in May 2024
Response from K. Taylor - Duty Manager on 25 May 2024
Thank you for the great rating and I will be passing along your appreciation to Paul. All the best to you Terrance!
They upgraded our room and allowed us early check-in and late check out.
Carmen
Stayed 2 nights in May 2024
Response from K. Taylor - Duty Manager on 25 May 2024
Very happy to hear we could accommodate your early check-in and give you a little more time to enjoy the city with a later checkout. Thank you for staying with us.
The location was great. I was able to walk to almost everywhere I needed. The staff were firendly and were a big help. The hotel had two restaurants onsite and a room service option.
Rhonda
Stayed 3 nights in Apr 2024
Response from K. Taylor - Duty Manager on 3 May 2024
Happy to hear our team was a big help during your stay and we thank you for choosing to stay with us.
2/10 Terrible
Joowan
1 May 2024
Joowan
Stayed 2 nights in Apr 2024
Response from K. Taylor - Duty Manager on 25 May 2024
We are obviously disappointed to see this score. If there is anything about your stay you would like to share with us, please reach out to our management team.