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Radisson was an absolute dump. Water, plumbing, mold issues. Extremely rude staff. Old dated rooms. Pathetic lifts with insane wait times. Will never come back or recommend it to anyone visiting Banaras.
Narayanan
Stayed 2 nights in Oct 2023
8/10 Good
Atul Kumar
Business traveller
23 Oct 2023
Liked: Cleanliness, staff & service, room comfort
Above average
Good breakfast spread and spacious rooms but housekeeping could be improved
Atul Kumar
Stayed 2 nights in Oct 2023
4/10 Poor
Guru
8 Oct 2023
This property cannot be rated a 5 start hotel. At best a 3 start
Guru
Stayed 2 nights in Oct 2023
Response from U Yogendra Prasad on 9 Oct 2023
Dear Sir,Greetings !please accept our sincere apologies for the inconvenience caused to you and not liking the property.Please share your contact details and room number you stayed in.Regards,
6/10 Okay
Terence
30 Sept 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Unfortunately this Radisson property has seen better days. It is in need of a major revamp. The swimming pool was closed. Nothing about this was on the booking site. We badly wanted to swim after hectic day, but could not.
Terence
Stayed 3 nights in Sep 2023
Response from U Yogendra Prasad on 9 Oct 2023
Dear Sir,Greetings !please accept our sincere apologies to the inconvenience caused to you.Regards
Room was excellent. When I asked them for a room with 2 beds they obliged and provided the room that I asked. The room is in excellent condition and everything was working. Service also is very good. I just tried their buffet breakfast and it had so many items to choose. Overall i recommend this hotel to stay in Varanasi
Very disappointing experience—bordering on the worst experience I’ve ever had at a hotel. We rented four rooms for a university study abroad group. The rooms smelled like mold. We found blood on the bed sheets. Staff members would show up to the rooms with unelicited things (like a plate of random, chopped vegetables) then refuse to leave unless they were tipped. One of the students was groped (not by staff, or we would be pursuing a lawsuit) in the very small elevator, which took forever to move between floors. The restaurant food was acceptable (though overpriced), but the wait time for food was excessive (45 minutes for coffee and dessert!). The laundry service was quite good. The one or two positives in no way make up for the dreadful experience overall. I will never stay at this property again and urge others to look elsewhere.
Good locations for our short stay .The restaurants were dissapointing .No la carte option option available for dinner --only buffet options and overpriced .Generally food and drinks expensive .
A very responsive staff that made the guests feel at home. Food, directions, towels, laundry- anything the customer needs is a priority. Kudos to all of them God bless them
Vinaya
Stayed 3 nights in Apr 2023
Response from U Yogendra Prasad on 25 Apr 2023
Dear Guest,Greetings !Thank you for the feedback looking forward to welcome you again,Regards
Air conditioning was not working first night. Only in the morning did someone clean the filter and address the issue. The fridge never worked. Room 402
We had booked a business class room thinking the quality of the room will be better but the room wall had paint peeling off and ink marks on the wall. The toilet flooded the bathroom when it was used. Bathroom sink was clogged and even after calling front desk to fix it, it never was fixed. The place was always loud like fish market, kids were running around and shouting at each other but no one from staff bothered to ask them to stop even after we complained about noise to front desk. All in all this place was a dump.
Ashish Kumar
8/10 Good
Vinita
Travelled with partner
15 Dec 2022
Liked: Cleanliness, staff & service, amenities
Very nice hotel, well located, amazing staff, very happy with the breakfast and chef who would go to Amy length to accommodate our taste, staff are amazing. Very nice room , only drawback is the horrible drain smell in the bathroom
Vinita
10/10 Excellent
Avinash, Bracknell
4 Dec 2022
Avinash
Stayed 1 night in Dec 2022
8/10 Good
Balaji, BURNABY
Travelled with family
3 Dec 2022
Liked: Staff & service
Disliked: Property conditions & facilities
I stayed in “business room” which had broken knobs in the shower! The room was moody and had a smell. Staff were highly courteous and efficient. WiFi could do better.
This was the most pathetic hotel I have ever seen.
They call themselves 5 Star, but they are not even a 2 Star hotel.
Zero Covid protocol. Poorly and very casual staff, who were argumentative.
Rooms have paint peeling of because of damp. We checked out within 15 minutes of checkingin.
Looby is dingy. People roaming in the lobby and the hotel with no masks, and the hotel placed profits over lives.
WOULD NOT RECOMMEND TO ANYONE.
Response from Radisson Hotel Varanasi on 27 Jan 2020
Dear Valued Guest,
Greetings from Radisson Hotel Varanasi!
Accept our immense gratitude for your wonderful review. It was a pleasure serving you and hope we will get more opportunities to create ‘wow experiences’. Your kind words have worked as motivation for my team who always put their best foot forward.
It will be our pleasure to welcome you again, and make it another service experience to remember.
Warm Regards,
Afzal Nawaz
Radisson Hotel Varanasi
Was a very pleasant stay and welcome return to Radisson Varanasi. Although it is an old hotel and there are newer ones close by, it's the one I prefer to stay in.
Attentive staff, pleasant and comfortable furnishings throughout, dining room has good buffet meals and a la carte menu, nice small gym and outdoor area around pool. In room dining also good.
Not good. As we entered hotel we had good feeling that now we are at reddisson. I have requested for connecting room and was being told by manager thta shortly it will be done but for two days no body responded. when we entered in wash room , it was very badly managed and no tap was working properly. infact i was surprised to see the comod seat it was very close to wall and facing towards wall itself. I figured out wih very difficulty that how to use that. My kids used swimming pool but it was very much ill maintained. not body was there ... overall it was not wotrth for money,, i spend ~39000 INR in two days was regretting.
Booked king bed and got twin
There was no shuttle to airport as advertised. I had to book a taxi.
The room didn't have in room dining menu and when asked a person delivered a torn menu. He also barged into my room to check if there was one hidden in some drawer. He didn't find any and left with apology. It was totally unnecessary to check each drawer. He was very intimidating. I felt unsafe and scared.
The food was terrible too. Please avoid this hotel. The pool clealry needs cleaning.
1. I booked a king bed and got twin bad. No availability of king bed. This was disappointing.
2. There is no shuttle to airport complimentary or otherwise. The description online is incorrect. I had to book taxi. Expedia should validate with hotel and make effort publish accurate information.
3. This hotel is max 1 star. There was no in room dining menu and when I asked the reception. They sent a person with a torn menu and that person pushed his way inside my room to search for the room menu. Then apologised and left. All along while I had just woken up. After this experience, I just packed and left without breakfast.
4. The dinner place was horrible. The food was stale and spice levels were crazy. Whether you eat veg or non veg, the marination and spices were the same.
5. Staff is arrogant and oblivious to your presence.
6. Avoid this hotel
jagdish
Stayed 1 night in Dec 2017
6/10 Okay
rani, delhi
3 Nov 2017
Liked: Cleanliness, staff & service
Comfortable but food experience unpleasant
We chose Radisson Varanasi for our recent family visit.
It's international hotel chain so we expect that standard. Bathroom tap was leaking.
We had horrible experience at the coffee shop when we went there for lunch . The cutlery on the table was not cleaned properly & soup bowl that my brother took was unclean.
To top it all there was a cockroach on the bread cutting board near the knife.
It was such a turnoff. I couldn't eat properly after that and didn't eat at hotel after that. Also we were presented the food bill without any apologies.
I had to order in room breakfast reluctantly because I was travelling with my mother who is 80+ & was not comfortable taking her around to other better nearby hotels.
Break fast I ordered came after 50 minutes when I called again to remind my order.
Room needed an update is an understatement. Buffet breakfast was ok not more not less. For the price expected something better (especially given i was in India -- $190 per night). Disappointed to say the least -- wish there had been a Marriott in the city. On upside, only stayed one night.