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Reviews of Sandman Signature Langley Hotel

4 out of 5
Sandman Signature Langley Hotel
8828 201 Street, Langley, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 549 out of 1005 reviews" "
Rating 8 - Good. 286 out of 1005 reviews" "
Rating 6 - Okay. 75 out of 1005 reviews" "
Rating 4 - Poor. 55 out of 1005 reviews" "
Rating 2 - Terrible. 40 out of 1005 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marc

Liked: Cleanliness
Stayed 2 nights in May 2024

10/10 Excellent

TRDS Elite Hockey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Serena, Tobiano

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff at Check in.
Stayed 1 night in May 2024

10/10 Excellent

Junghum

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
nice staff and clean. I think it would have been better if the pool was warm.
Stayed 1 night in May 2024
Response from Caitlin M on 6 May 2024
Thank you for choosing us! We keep our pool temperature at 82 degrees year round.

10/10 Excellent

Jill, Palm Harbor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in May 2024
Response from Caitlin M on 6 May 2024
Thank you for choosing us!

8/10 Good

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything
Stayed 1 night in Apr 2024
Response from Caitlin M on 6 May 2024
Thank you for choosing us!

8/10 Good

William

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Little noisy on highway side of building
Stayed 3 nights in Apr 2024
Response from Caitlin M on 6 May 2024
Thank you for choosing us!

10/10 Excellent

amie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean
Stayed 2 nights in Apr 2024
Response from Caitlin M on 6 May 2024
Thank you for choosing us! We are pleased to hear that you enjoyed your stay with us and look forward to hosting you again soon.

10/10 Excellent

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Apr 2024
Response from Caitlin M on 6 May 2024
Thank you for choosing us!

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the feiendly staff and location of the hotel! So close to all the amenities we enjoy
Stayed 2 nights in Apr 2024
Response from Caitlin M on 6 May 2024
Dear Diana,Thank you for choosing us, we are pleased to hear that you enjoyed your stay with us and look forward to hosting you again soon.

10/10 Excellent

Shienta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Apr 2024
Response from Caitlin M on 29 Apr 2024
Thank you for choosing us!

10/10 Excellent

Kaeleigh

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at check in were really great. The process was quick and they made us and our dog feel welcome. The room is spacious, very nice.
Stayed 1 night in Apr 2024
Response from Caitlin M on 29 Apr 2024
Dear Kaeleigh,Thank you for choosing us! I am pleased to hear that you enjoyed your stay with us and look forward to welcoming you back to the hotel again soon.

10/10 Excellent

Cristine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good amenities and friendly staff
Stayed 2 nights in Apr 2024
Response from Caitlin M on 25 Apr 2024
Dear Cristine,Thank you for choosing us while visiting Langley, we are pleased to hear that you enjoyed your stay with us and look forward to hopefully seeing you again soon.

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Caitlin M on 25 Apr 2024
Thank you for choosing us!

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Caitlin M on 25 Apr 2024
Thank you for choosing us!

10/10 Excellent

Angad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Caitlin M on 17 Apr 2024
Thank you for choosing us!

10/10 Excellent

Elzbieta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in the area of where my tournament was. Staff was friendly and personable
Stayed 2 nights in Apr 2024
Response from Caitlin M on 15 Apr 2024
Thank you for choosing us! We are pleased to hear that you enjoyed your stay with us

8/10 Good

Rob

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have commented many times that bottled water in the room would be good.
Stayed 2 nights in Apr 2024
Response from Caitlin M on 15 Apr 2024
Hi Rob,Thank you for your feedback!

10/10 Excellent

Marvin, Red Deer County

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, lots of parking and Moxie's linked to hotel was very convenient!
Stayed 1 night in Mar 2024
Response from Caitlin M on 27 Mar 2024
Dear Marvin,Thank you for choosing us! We are pleased to hear that you enjoyed your stay with us.

10/10 Excellent

Venesa

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access off the hwy, restaurant in the hotel was good, and staff was excellent!
Stayed 1 night in Mar 2024
Response from Caitlin M on 27 Mar 2024
Thank you for choosing us! We are pleased to hear that you enjoyed your stay with us.

10/10 Excellent

Lyle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Front desk Brenda and Christian were helpful and friendly
Stayed 1 night in Mar 2024
Response from Caitlin M on 27 Mar 2024
Thank you for choosing us! I am glad to hear that our team was able to make your stay more memorable

10/10 Excellent

Svitlana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like this place.
Stayed 1 night in Mar 2024
Response from Caitlin M on 27 Mar 2024
Dear Svitlana,Thank you for choosing us! We are pleased to hear that you enjoyed your stay with us.

10/10 Excellent

Gary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable clean room, and well located for our evening.
Stayed 1 night in Mar 2024
Response from Caitlin M - Executive General Manager on 27 Mar 2024
Thank you for choosing us! We are pleased to hear that you enjoyed your stay with us.

8/10 Good

Angela

Travelled with partner
Liked: Staff & service
Requested room away from freeway as we knew it would be loud. They upgraded us to a suite, but still on the freeway side of the building. Road noise was loud. Rooms are showing their age: cracked tiles, wall and furniture dings, etc.
Stayed 1 night in Mar 2024
Response from Caitlin M on 27 Mar 2024
Dear Angela,Thank you for your feedback, I have shared this with our maintenance team to ensure any deficiencies with your suite are addressed right away.

2/10 Terrible

Raman

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Caitlin M on 22 Mar 2024
We are sorry to hear that you were disappointed with your experience please reach out to our Manager on Duty.

8/10 Good

Bill

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great and room was clean and a good size!
Stayed 2 nights in Mar 2024
Response from Caitlin M on 22 Mar 2024
Dear Bill,We are pleased to hear that you enjoyed your stay with us and that our team was able to make your stay more enjoyable. We look forward to seeing you again

10/10 Excellent

Amelie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for kids. The pool is a bit chilly but the hottub is closeby.
Stayed 1 night in Mar 2024
Response from Caitlin M on 22 Mar 2024
Dear Amelie,Thank you for choosing us, we are pleased to hear that you enjoyed your stay!

4/10 Poor

Susan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
It is a lovely property with good access to amenities but no security and little to no response to guest concerns regarding unattended minors running through the halls yelling and playing games. Was told they couldn’t do anything. Kids themselves admitted parents were off site .
Stayed 2 nights in Mar 2024
Response from Caitlin M on 18 Mar 2024
Dear Susan, I am sorry to hear that you were disturbed by other hotel guests. Running and yelling the guest hallways is never acceptable and I will be sure to follow up with the team regarding this to ensure a similar occurrence does not happen again.

10/10 Excellent

Barbara

Travelled with pets, Travelled with partner
Liked: Property conditions & facilities
Check in was quick and staff friendly. Room and beds very comfortable.
Stayed 1 night in Mar 2024
Response from Caitlin M on 18 Mar 2024
Thank you for choosing us!

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location
Stayed 2 nights in Mar 2024
Response from Caitlin M on 13 Mar 2024
Thank you for choosing us!

2/10 Terrible

Harinder

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Caitlin M on 13 Mar 2024
Dear Harinder,I am sorry to hear that you were disappointed with your stay and would love to hear more. Please contact us directly and ask to speak with the Manager on Duty.

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to the LEC. Worth staying at if you need a kitchen.
Stayed 3 nights in Mar 2024
Response from Caitlin M on 13 Mar 2024
Dear James,Thank you for choosing us! We are pleased to hear that you enjoyed your stay with us.

10/10 Excellent

Dustin

Stayed 1 night in Mar 2024
Response from Caitlin M on 4 Apr 2024
Thank you for choosing us!

6/10 Okay

Kevin

Normally good hotel for the price, not this time. No upgrades noisy people running up and down the halls, traffic really laud right through the room. Terrible tv channels. Very small tv…
Stayed 1 night in Mar 2024
Response from Caitlin M on 13 Mar 2024
Dear Kevin,Thank you for your feedback, any available upgrades are based on the hotels availability on the date of your stay, I am sorry to hear that in this instance we were unable to accommodate a complimentary upgrade. All of guest rooms currently have 42" TV's in them and the hotel is in the process of upgrading these to a larger size. Please contact us the next time you are visiting Langley and we would be happy to try to arrange an upgrade for you.

6/10 Okay

Bulldog Bag

Stayed 2 nights in Mar 2024
Response from Caitlin M on 13 Mar 2024
Thank you for your feedback.

10/10 Excellent

GU

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and clean
Stayed 3 nights in Jan 2024
Response from Caitlin M on 8 Mar 2024
Thank you for staying with us! We are pleased to hear that you enjoyed your stay

8/10 Good

Ashley, Maple ridge

Liked: Cleanliness, property conditions & facilities
Decent stay
Stayed 3 nights in Mar 2024
Response from Caitlin M on 8 Mar 2024
Thank you for staying with us!

8/10 Good

Johanna

Business traveller
Liked: Staff & service, property conditions & facilities
Check in was slow with a line up of guests. Elevator had dirty floors. Room is very clean but right on the highway. I was “upgraded” to this room that’s incredibly noisy. Nice staff at front desk. But won’t stay here again.
Stayed 1 night in Mar 2024
Response from Caitlin M on 8 Mar 2024
Dear Johanna,I am sorry to hear that the check in line was slow upon your arrival. I have spoken to our housekeeping team regarding the elevator floors to ensure a similar occurrence does not happen again. I am pleased to hear that our team was able to provide you with a complimentary upgrade.

2/10 Terrible

YI

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Quality of the property is poor and very noisy.
Stayed 1 night in Mar 2024
Response from Caitlin M on 4 Mar 2024
Dear Yi,I am sorry to hear that you were disappointed with your recent stay and would love to hear more please contact us and ask to speak with the Manager on Duty.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s great value and staff are friendly and helpful
Stayed 2 nights in Feb 2024
Response from Caitlin M on 4 Mar 2024
Thank you for choosing us!

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room needed black out curtains
Stayed 1 night in Jan 2024
Response from Caitlin M on 4 Mar 2024
Dear Kim,Thank you for letting us know, we will look into this.

8/10 Good

Brooke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Great hotel. I would stay here again.
Stayed 1 night in Feb 2024
Response from Caitlin M on 4 Mar 2024
Dear Brooke,We are pleased to hear that you enjoyed your stay with us.

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great tub!
Stayed 1 night in Feb 2024
Response from Caitlin M on 26 Feb 2024
Thank you for choosing us!!!

6/10 Okay

Gloria

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The bed was clean, but otherwise, the room itself needed sooooo much maintenance - battered furniture, bathroom had cracked tiles, peeling wallpaper, blackened caulking, uncleared exterior windows. Rooms are poorly insulated - loud road noise and people in hall. Costly room for what was provided.
Stayed 1 night in Feb 2024
Response from Caitlin M on 22 Feb 2024
Dear Gloria,Thank you for taking the time to review our hotel. I have shared your feedback with our maintenance who will address these items in your room as we strive to ensure all of our guests have a comfortable and enjoyable stay.

10/10 Excellent

Mike, PUERTO AVENTURAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and I've stayed here before so was familiar, and will stay here again.
Stayed 1 night in Feb 2024
Response from Caitlin M on 22 Feb 2024
Dear Mike,Thank you for choosing us! We are pleased to hear that you enjoyed your recent stay with us and look forward to seeing you again soon.

6/10 Okay

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was ok, nothing special
Stayed 1 night in Feb 2024
Response from Caitlin M on 22 Feb 2024
Dear Paula,Thank you for your feedback, we would love to hear more. Please contact us at your convenience and ask to speak with the Manager on Duty.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Caitlin M on 22 Feb 2024
Thank you for choosing us!

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Feb 2024
Response from Caitlin M - Executive General Manager on 19 Feb 2024
Thank you for choosing us!

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is great except the kids that run down the hallways. Somewhat noisy but other than that, it’s a great place to stay
Stayed 1 night in Feb 2024
Response from Caitlin M - Executive General Manager on 19 Feb 2024
Thank you for choosing us!

8/10 Good

Parivash

Stayed 1 night in Feb 2024
Response from Caitlin M on 20 Mar 2024
Thank you for choosing us!