City view

Reviews of North Vancouver Hotel

2 out of 5
North Vancouver Hotel
1800 Capilano Rd, District of North Vancouver, BC

Reviews

8.2

Very good

Rating 10 - Excellent. 397 out of 1005 reviews" "
Rating 8 - Good. 366 out of 1005 reviews" "
Rating 6 - Okay. 137 out of 1005 reviews" "
Rating 4 - Poor. 62 out of 1005 reviews" "
Rating 2 - Terrible. 43 out of 1005 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Olive

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay it was comfortable and reasonably price. The staff were great!
Stayed 2 nights in Apr 2024
Response from North Vancouver Hotel Front Desk Team on 8 May 2024
Dear Olive,It’s always a pleasure to have our guests satisfied with the hotel's perks, location, and customer serviceOn behalf of the North Vancouver Hotel, we thank you for leaving a great review and hope to accommodate you again soon.

6/10 Okay

Sonja

Business traveller
It would be nice if the staff would be more friendly. Especially the breakfast preparing staff. As well if breakfast stays 7, I expected to be open on time. Rooms aged but clean.
Stayed 7 nights in Apr 2024
Response from North Vancouver Hotel Front Desk Team on 8 May 2024
Dear Sonja,Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to accommodate you again soon and enjoy the newly remodeled rooms.

6/10 Okay

John

Travelled with family
This property is old but looks like they are starting to renovate some units. It is however in an excellent location , close to Capilano suspension bridge and Grouse mountain and Stanley park. Big shout out to the Capilano Market and Panago Pizza across the street , great places to pick up something great to eat for a reasonable price.
Stayed 3 nights in Apr 2024
Response from North Vancouver Hotel Front Desk Team on 8 May 2024
Dear John,Thank you so much for your review. It’s always a pleasure to have our guests satisfied with the hotel's perks and location.We do hope to have you again soon so you can enjoy the newly remodeled rooms.

4/10 Poor

Darlene

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from North Vancouver Front Desk Team on 8 May 2024
Dear Darlene, Thank you for taking the time to rate your experience.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Don

Travelled with family
Affortable.
Stayed 1 night in Feb 2024
Response from North Vancouver Hotel Team on 30 Apr 2024
Dear Don,Thank you so much for staying with us and leaving a review. We apologize that your experience with us is below the average, and we hope to make it right the next visit, Thank you, and take care.

10/10 Excellent

Kevin

Stayed 2 nights in Apr 2024
Response from North Vancouver Hotel Front Desk Team on 8 May 2024
Dear Kevin, A great review is always highly appreciated. We hope to have you again soon.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from North Vancouver Hotel Front Desk Team on 16 Apr 2024
Dear Patricia,A great review is always highly appreciated. We hope to have you again soon.

8/10 Good

Randy, Halfmoon. Bay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, central, and well-kept functional property with all the basic amenities coffee/tea, microwave, fridge.
Stayed 1 night in Apr 2024
Response from North Vancouver Hotel Front Desk Team on 13 Apr 2024
Dear Randy,Thank you so much for your great review. It’s always a pleasure to have our guests satisfied with the hotel's perks and location.We are finally starting renovations, so we hope you will be back and enjoy the newly remodeled rooms.

8/10 Good

Jeff

Stayed 1 night in Apr 2024
Response from North Vancouver Hotel Front Desk Team on 8 May 2024
Dear Jeff,Thank you for your review. We are very pleased to hear that you had a good stay with us. We hope to accommodate you again soon.

6/10 Okay

?????

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from North Vancouver Hotel Front Desk Team on 13 Apr 2024
Dear Anonymous, Thank you for your review and your feedback.We apologize that we did not meet your expectations, but we hope you give us a chance when you book with us in the future. Thank you and take care.

6/10 Okay

Brendan

Stayed 1 night in Apr 2024
Response from North Vancouver Hotel Front Desk Team on 8 May 2024
Dear Brendan,Thank you for taking the time to rate your experience.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Glen

Business traveller
Liked: Cleanliness, amenities
Most staff is friendly but one person there doesn’t seem to like his job and is not what one would expect from someone at the front desk. Abrupt, doesn’t greet you and unfriendly. Find it strange that they ask if you want your room cleaned when spending multiple nights there.
Stayed 2 nights in Apr 2024
Response from North Vancouver Hotel Front Desk Team on 13 Apr 2024
Dear Glen,Thank you for taking the time to give us a review and feedback about your previous stay.On behalf of our entire team, we apologize for the disappointment with the customer service experience, you encountered at the front desk during your stay with us.We do strive to ensure that all of our guests have a good experience while staying with us. We'll share your comment with our management team and staff.We hope you give us another chance and enjoy our remodeled rooms on your next visit.Thank you and take care.

6/10 Okay

Tannis

Stayed 1 night in Apr 2024
Response from North Vancouver Hotel Front Desk Team on 8 May 2024
Dear Tannis,Thank you for your feedback, We are hoping to accommodate you again in the future so that we can have another chance to provide you with a superior experience.

6/10 Okay

Eldon

Travelled with family
It was OK Prices have gone crazy.!
Stayed 1 night in Apr 2024
Response from North Vancouver Hotel Front Desk Team on 13 Apr 2024
Dear Eldon,Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. The pricing reflects depending on the occupancy of rooms we have that day and also since our high peak season is arriving, pricing does change.We hope you understand, and hope to accommodate you again in the future, with our remodeled rooms. Thank you.

10/10 Excellent

Marcel

Liked: Cleanliness, staff & service, property conditions & facilities
Among the most comfortable beds and pillows we've slept on in our fairly extensive travels, and there's good food and shopping within walking distance. Would definitely return.
Stayed 3 nights in Mar 2024
Response from North Vancouver Hotel Front Desk Team on 13 Apr 2024
Dear Marcel,Thank you so much for your great review. It’s always a pleasure to have our guests satisfied with the hotel's perks. We are finally starting renovations, so we hope you will be back and enjoy the newly remodeled rooms.

6/10 Okay

John

Stayed 1 night in Mar 2024
Response from North Vancouver Hotel Front Desk Team on 23 Apr 2024
Dear John,We are sorry to hear that you were disappointed with your stay, as we do strive to ensure that all of our guests have a good experience while staying with us. We hope you give us a chance to make it right on the next visit. Thank you and take care.

10/10 Excellent

Taehyun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My room was very clean for the price I paid.
Stayed 3 nights in Mar 2024
Response from North Vancouver Hotel Front Desk on 13 Apr 2024
Dear Taehyun,Thank you so much for your great review. It’s always a pleasure to have our guests satisfied with their stay.We hope to accommodate you again in the future.

8/10 Good

Jie

Liked: Cleanliness, staff & service, property conditions & facilities
Free breakfast,staff is friendly.
Stayed 3 nights in Mar 2024
Response from North Vancouver Hotel Front Desk Team on 13 Apr 2024
Dear Jie,Thank you for your review, It’s always satisfying when our guests are happy with our hotel perks, we hope to accommodate you soon.

10/10 Excellent

douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Considering extensive remodel of many units, my stay was pleasant & trouble free. Staff was very friendly & helpfull, room was nice, clean & love fridge & microwave. Location is great for all activities. Will stay here again
Stayed 7 nights in Mar 2024
Response from North Vancouver Hotel Front Desk Team on 13 Apr 2024
Dear Douglas,Thank you so much for your great review. It’s always a pleasure to have our guests satisfied with the hotel's perks.As mentioned, we are finally starting renovations, so we hope you will be back and enjoy the newly remodeled rooms.Thank you and take care.

8/10 Good

Dean

Liked: Property conditions & facilities
Handy location for canucks games.
Stayed 2 nights in Mar 2024
Response from North Vancouver Hotel Front Desk Team on 13 Apr 2024
Dear Dean,Thank you so much for staying with us and leaving a great review. We are glad you enjoyed your experience with us and liked our location.We hope to accommodate you again soon for any sports event or special event in the future.

6/10 Okay

Scott, Kelowna

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from North Vancouver Hotel Front Desk Team on 13 Apr 2024
Dear Scott,Thank you for your review, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Thank you.

4/10 Poor

Charito

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were some noises even at the very late night. It's just like Motel 8 ,2 star hotel.
Response from North Vancouver Hotel Front Desk Team on 22 Mar 2024
Dear Charito, Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We apologize for the noise disturbance, We'll definitely share your comment with our management team and staff.Thank you and take care.North Vancouver Hotel Front Desk Team

8/10 Good

Craig

Travelled with group
Liked: Cleanliness, staff & service
Solid property that’s out of the crowded downtown.
Stayed 3 nights in Mar 2024
Response from North Vancouver Hotel Front Desk Team on 22 Mar 2024
Dear Craig, Thank you so much for staying with us and leaving a great review. We are glad you enjoyed your experience with us and liked our location, and we hope to see you again soon.

6/10 Okay

catherine

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Affordable place but dated. Breakfast good and parking included.
Stayed 1 night in Mar 2024
Response from North Vancouver Hotel Front Desk Team on 22 Mar 2024
Dear Catherine,Thank you so much for your review. It’s always a pleasure to have our guests satisfied with the hotel's perks. We are finally starting renovations, so we hope you will be back and enjoy the newly remodeled rooms.

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from North Vancouver Hotel Front Desk Team on 22 Mar 2024
Dear Ryan,A great review is always highly appreciated. We hope to have you again soon.

8/10 Good

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The breakfast service people were exceptional. The floors on the second floor squeaked quite a bit. Hopefully the remodeling going on will take care of that. I wish they banned people smoking in the hallways, as the smoke (cigarette and mariguana) penetrated into the room.
Stayed 3 nights in Mar 2024
Response from North Vancouver Hotel Front Desk Team on 22 Mar 2024
Dear Carlos,Thank you for sharing your review and feedback. We will finally be starting renovation soon, so we hope you will be back and enjoy the newly remodeled rooms,For the smoking issue, our team would like to apologize, as we try our very best to remind other guests to smoke near the designated smoking area, however, we'll definitely share your comment with our management team and staff.

6/10 Okay

Lahni, Long Beach

Stayed 2 nights in Mar 2024
Response from North Vancouver Hotel Front Desk Team on 13 Apr 2024
Dear Lahni,We strive to satisfy our guests and every feedback is welcome. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service
Good Location
Stayed 1 night in Mar 2024
Response from North Vancouver Hotel on 10 Mar 2024
Dear John, Thank you for your review and nice feedback. We look forward to welcome you again in the future.

10/10 Excellent

Hazel

Liked: Cleanliness
Wonderful location
Stayed 1 night in Mar 2024
Response from Julie - Reception Manager on 8 Mar 2024
Dear Hazel, Thank you for your great review, we are so pleased you enjoyed your stay with us and hope to see you again.

8/10 Good

kevin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Decent but under Reno’s
Stayed 1 night in Mar 2024
Response from Julie - Reception Manager on 8 Mar 2024
Dear Kevin, Thank you for your recent review. We are in partial renovation to be able to propose some new options to our guests. You are welcome to try them, once we have them all sone and ready.

10/10 Excellent

Reza

Business traveller
Liked: Cleanliness
Very friendly staff
Stayed 2 nights in Mar 2024
Response from Julie - Reception Manager on 4 Mar 2024
Dear Reza, Thank you so much for your review. We are happy you appreciated our staff during your stay. We hope to see you again soon.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Feb 2024
Response from Julie - Reception Manager on 4 Mar 2024
Dear Matthew, Thank you so much for your review. We are happy you are happy with your stay. We hope to see you again soon.

8/10 Good

Don

Liked: Cleanliness, staff & service
Price
Stayed 1 night in Mar 2024
Response from Julie - Reception Manager on 2 Mar 2024
Dear Don, Thank you for your nice review. We are pleased to see you are happy with your time with us.

10/10 Excellent

Nathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Response from Julie - Reception Manager on 2 Mar 2024
Dear Nathan, Thank you for your amazing review. We are pleased to see you are happy with your time with us.

10/10 Excellent

George

Liked: Staff & service, property conditions & facilities
The hotel has good rates and includes breakfast.It also is conveniently accessible from downtown.
Stayed 2 nights in Feb 2024
Response from Julie - Reception Manager on 25 Feb 2024
Dear George, Thank you so much for staying with us and leaving a great review. We are glad you enjoyed your experience with us, and our location. We hope to welcome you again soon,

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Julie - Reception Manager on 24 Feb 2024
Dear Marion, Thank you for your review. We strive to satisfy our guests and every feedback is welcome. We are hoping to accommodate you again in the future.

8/10 Good

Morteza

Good
Stayed 2 nights in Feb 2024
Response from Julie - Reception Manager on 23 Feb 2024
Dear Morteza, Thank you so much for staying with us and leaving a great review. We are glad you enjoyed your experience with us.

8/10 Good

Celetia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed their complementary breakfast!
Stayed 1 night in Feb 2024
Response from Julie - Reception Manager on 19 Feb 2024
Dear Celetia, Thank you for your great review, we are pleased to see you enjoyed your stay with us, and especially our Continental Buffet Breakfast. We hope to have you again soon

10/10 Excellent

gaurav

Stayed 1 night in Feb 2024
Response from North Vancouver Hotel Front Desk Team on 22 Mar 2024
Dear Gaurav,A great review is always highly appreciated. Take care and we hope to see you again soon.North Vancouver Hotel Front Desk Team

10/10 Excellent

Andree

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, but currently under construction so aesthetic appeal is affected. Also close to major roadway, so periodic traffic noise is audible
Stayed 1 night in Feb 2024
Response from Julie - Reception Manager on 19 Feb 2024
Dear Andree, Your review is deeply appreciated. We are indeed currently renovating a part of the hotel, we do wish to accommodate you again once they are ready.

2/10 Terrible

Marian

Travelled with partner
Disliked: Staff & service
Property is named North Vancouver Hotel. This is a motel. Not very clean. There was a shot fired at this hotel - no apologies from this hotel. I asked for our money back but nothing full price. I know this is not their fault but very upsetting and scary for everyone. We had to stay until 2:30 am to give police statements and then checked out. That was when I was told no to a refund for this night. WOW no customer service. Continental breakfast is a joke. Pastry, toast, cereal. We were in Vancouver since and stayed at a beautiful hotel on the Pier and paid less also received a $25 breakfast credit and paid less than what we paid at the North Van Hotel - Again is a motel.
Stayed 5 nights in Dec 2023
Response from North Vancouver Hotel on 16 Feb 2024
Dear Marian, Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

6/10 Okay

Danesh

Rooms were large and the beds were confrtable.
Stayed 1 night in Feb 2024
Response from Julie - Reception Manager on 16 Feb 2024
Dear Danesh, Thank you for your review. We are very pleased to hear that you had a good stay with us.

10/10 Excellent

meagan

Stayed 1 night in Feb 2024
Response from North Vancouver Hotel Front Desk Team on 22 Mar 2024
Dear Meagan,A great review is always highly appreciated. We hope to have you again soon.North Vancouver Hotel Front Desk Team

8/10 Good

Kirandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay under reasonable price. Close to Stanley Park and Suspension Bridge. Nice staff.
Stayed 2 nights in Feb 2024
Response from Julie - Reception Manager on 16 Feb 2024
Dear Kirandeep, Thank you so much for your great review. It’s always a pleasure to have our guests satisfied with the hotel's perks, such as our location. We do hope to have you again soon.

8/10 Good

Graham, Kamloops

Liked: Cleanliness, staff & service
Very efficient and friendly staff. Room very clean. The bed was super comfortable. The exterior of the building could use some updating but they seem to be busy updating the interiors so it will probably be updated in the future.
Stayed 1 night in Feb 2024
Response from Julie - Reception Manager on 12 Feb 2024
Dear Graham, Thank you so much for your great review and amazing feedback. We are pleased you have enjoyed your stay with us, and we are indeed in renovation. We would be happy to welcome you back in the future.

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Value. Clean Rooms.
Stayed 4 nights in Feb 2024
Response from Julie - Reception Manager on 10 Feb 2024
Dear Sean, Thank you very much for your great review and feedback. We would be happy to welcome you back soon.

8/10 Good

Nick

Liked: Cleanliness, staff & service
It was awesome breakfast was amazing it was more than I thought it was the instant pancake maker was innovation in the making
Stayed 1 night in Feb 2024
Response from Julie - Reception Manager on 4 Feb 2024
Hi Nick, Thank you so much for your awesome review. We are so pleased you enjoyed your stay and especially our Buffet Breakfast. It would be our pleasure to welcome you again in the future.

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities
Well located and great customer service
Stayed 1 night in Feb 2024
Response from Julie - Reception Manager on 3 Feb 2024
Dear Mario,Thank you so much for your great review, we do appreciate your feedback and hope to have you again soon.

2/10 Terrible

Brandon

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
There were ants in the room when I requested to switch rooms; the staff gave me an attitude.  I had to demand to switch rooms. I will not come back in the future. 
Stayed 1 night in Jan 2024
Response from Julie - Reception Manager on 4 Feb 2024
Hi Brandon, Our deepest apologies for your experience with us. Rest assured that we have rectified the issue in your room and your feedback has been shared with the management team.

8/10 Good

Glen

Stayed 3 nights in Jan 2024
Response from North Vancouver Hotel Team on 22 Mar 2024
Dear Glen,Thank you so much for your review, and we hope to see you again soon.North Vancouver Hotel Team