All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We really enjoyed our stay it was comfortable and reasonably price. The staff were great!
Olive
Stayed 2 nights in Apr 2024
Response from North Vancouver Hotel Front Desk Team on 8 May 2024
Dear Olive,It’s always a pleasure to have our guests satisfied with the hotel's perks, location, and customer serviceOn behalf of the North Vancouver Hotel, we thank you for leaving a great review and hope to accommodate you again soon.
6/10 Okay
Sonja
Business traveller
30 Apr 2024
It would be nice if the staff would be more friendly. Especially the breakfast preparing staff. As well if breakfast stays 7, I expected to be open on time. Rooms aged but clean.
Sonja
Stayed 7 nights in Apr 2024
Response from North Vancouver Hotel Front Desk Team on 8 May 2024
Dear Sonja,Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to accommodate you again soon and enjoy the newly remodeled rooms.
6/10 Okay
John
Travelled with family
30 Apr 2024
This property is old but looks like they are starting to renovate some units. It is however in an excellent location , close to Capilano suspension bridge and Grouse mountain and Stanley park. Big shout out to the Capilano Market and Panago Pizza across the street , great places to pick up something great to eat for a reasonable price.
John
Stayed 3 nights in Apr 2024
Response from North Vancouver Hotel Front Desk Team on 8 May 2024
Dear John,Thank you so much for your review. It’s always a pleasure to have our guests satisfied with the hotel's perks and location.We do hope to have you again soon so you can enjoy the newly remodeled rooms.
Response from North Vancouver Front Desk Team on 8 May 2024
Dear Darlene, Thank you for taking the time to rate your experience.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
6/10 Okay
Don
Travelled with family
26 Apr 2024
Affortable.
Don
Stayed 1 night in Feb 2024
Response from North Vancouver Hotel Team on 30 Apr 2024
Dear Don,Thank you so much for staying with us and leaving a review. We apologize that your experience with us is below the average, and we hope to make it right the next visit, Thank you, and take care.
10/10 Excellent
Kevin
17 Apr 2024
Kevin
Stayed 2 nights in Apr 2024
Response from North Vancouver Hotel Front Desk Team on 8 May 2024
Dear Kevin, A great review is always highly appreciated. We hope to have you again soon.
Affordable, central, and well-kept functional property with all the basic amenities coffee/tea, microwave, fridge.
Randy
Stayed 1 night in Apr 2024
Response from North Vancouver Hotel Front Desk Team on 13 Apr 2024
Dear Randy,Thank you so much for your great review. It’s always a pleasure to have our guests satisfied with the hotel's perks and location.We are finally starting renovations, so we hope you will be back and enjoy the newly remodeled rooms.
8/10 Good
Jeff
12 Apr 2024
Jeff
Stayed 1 night in Apr 2024
Response from North Vancouver Hotel Front Desk Team on 8 May 2024
Dear Jeff,Thank you for your review. We are very pleased to hear that you had a good stay with us. We hope to accommodate you again soon.
Response from North Vancouver Hotel Front Desk Team on 13 Apr 2024
Dear Anonymous, Thank you for your review and your feedback.We apologize that we did not meet your expectations, but we hope you give us a chance when you book with us in the future. Thank you and take care.
6/10 Okay
Brendan
11 Apr 2024
Brendan
Stayed 1 night in Apr 2024
Response from North Vancouver Hotel Front Desk Team on 8 May 2024
Dear Brendan,Thank you for taking the time to rate your experience.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
6/10 Okay
Glen
Business traveller
11 Apr 2024
Liked: Cleanliness, amenities
Most staff is friendly but one person there doesn’t seem to like his job and is not what one would expect from someone at the front desk. Abrupt, doesn’t greet you and unfriendly. Find it strange that they ask if you want your room cleaned when spending multiple nights there.
Glen
Stayed 2 nights in Apr 2024
Response from North Vancouver Hotel Front Desk Team on 13 Apr 2024
Dear Glen,Thank you for taking the time to give us a review and feedback about your previous stay.On behalf of our entire team, we apologize for the disappointment with the customer service experience, you encountered at the front desk during your stay with us.We do strive to ensure that all of our guests have a good experience while staying with us. We'll share your comment with our management team and staff.We hope you give us another chance and enjoy our remodeled rooms on your next visit.Thank you and take care.
6/10 Okay
Tannis
10 Apr 2024
Tannis
Stayed 1 night in Apr 2024
Response from North Vancouver Hotel Front Desk Team on 8 May 2024
Dear Tannis,Thank you for your feedback, We are hoping to accommodate you again in the future so that we can have another chance to provide you with a superior experience.
6/10 Okay
Eldon
Travelled with family
5 Apr 2024
It was OK
Prices have gone crazy.!
Eldon
Stayed 1 night in Apr 2024
Response from North Vancouver Hotel Front Desk Team on 13 Apr 2024
Dear Eldon,Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. The pricing reflects depending on the occupancy of rooms we have that day and also since our high peak season is arriving, pricing does change.We hope you understand, and hope to accommodate you again in the future, with our remodeled rooms. Thank you.
Among the most comfortable beds and pillows we've slept on in our fairly extensive travels, and there's good food and shopping within walking distance. Would definitely return.
Marcel
Stayed 3 nights in Mar 2024
Response from North Vancouver Hotel Front Desk Team on 13 Apr 2024
Dear Marcel,Thank you so much for your great review. It’s always a pleasure to have our guests satisfied with the hotel's perks. We are finally starting renovations, so we hope you will be back and enjoy the newly remodeled rooms.
6/10 Okay
John
2 Apr 2024
John
Stayed 1 night in Mar 2024
Response from North Vancouver Hotel Front Desk Team on 23 Apr 2024
Dear John,We are sorry to hear that you were disappointed with your stay, as we do strive to ensure that all of our guests have a good experience while staying with us. We hope you give us a chance to make it right on the next visit. Thank you and take care.
Response from North Vancouver Hotel Front Desk on 13 Apr 2024
Dear Taehyun,Thank you so much for your great review. It’s always a pleasure to have our guests satisfied with their stay.We hope to accommodate you again in the future.
Considering extensive remodel of many units, my stay was pleasant & trouble free. Staff was very friendly & helpfull, room was nice, clean & love fridge & microwave. Location is great for all activities. Will stay here again
douglas
Stayed 7 nights in Mar 2024
Response from North Vancouver Hotel Front Desk Team on 13 Apr 2024
Dear Douglas,Thank you so much for your great review. It’s always a pleasure to have our guests satisfied with the hotel's perks.As mentioned, we are finally starting renovations, so we hope you will be back and enjoy the newly remodeled rooms.Thank you and take care.
8/10 Good
Dean
26 Mar 2024
Liked: Property conditions & facilities
Handy location for canucks games.
Dean
Stayed 2 nights in Mar 2024
Response from North Vancouver Hotel Front Desk Team on 13 Apr 2024
Dear Dean,Thank you so much for staying with us and leaving a great review. We are glad you enjoyed your experience with us and liked our location.We hope to accommodate you again soon for any sports event or special event in the future.
6/10 Okay
Scott, Kelowna
22 Mar 2024
Liked: Staff & service
Scott
Stayed 1 night in Mar 2024
Response from North Vancouver Hotel Front Desk Team on 13 Apr 2024
Dear Scott,Thank you for your review, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Thank you.
There were some noises even at the very late night. It's just like Motel 8 ,2 star hotel.
Charito
Response from North Vancouver Hotel Front Desk Team on 22 Mar 2024
Dear Charito, Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We apologize for the noise disturbance, We'll definitely share your comment with our management team and staff.Thank you and take care.North Vancouver Hotel Front Desk Team
8/10 Good
Craig
Travelled with group
17 Mar 2024
Liked: Cleanliness, staff & service
Solid property that’s out of the crowded downtown.
Craig
Stayed 3 nights in Mar 2024
Response from North Vancouver Hotel Front Desk Team on 22 Mar 2024
Dear Craig, Thank you so much for staying with us and leaving a great review. We are glad you enjoyed your experience with us and liked our location, and we hope to see you again soon.
6/10 Okay
catherine
Travelled with family
17 Mar 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Affordable place but dated. Breakfast good and parking included.
catherine
Stayed 1 night in Mar 2024
Response from North Vancouver Hotel Front Desk Team on 22 Mar 2024
Dear Catherine,Thank you so much for your review. It’s always a pleasure to have our guests satisfied with the hotel's perks. We are finally starting renovations, so we hope you will be back and enjoy the newly remodeled rooms.
Response from North Vancouver Hotel Front Desk Team on 22 Mar 2024
Dear Ryan,A great review is always highly appreciated. We hope to have you again soon.
8/10 Good
Carlos
Travelled with partner
11 Mar 2024
Liked: Cleanliness, staff & service, amenities
The breakfast service people were exceptional.
The floors on the second floor squeaked quite a bit. Hopefully the remodeling going on will take care of that.
I wish they banned people smoking in the hallways, as the smoke (cigarette and mariguana) penetrated into the room.
Carlos
Stayed 3 nights in Mar 2024
Response from North Vancouver Hotel Front Desk Team on 22 Mar 2024
Dear Carlos,Thank you for sharing your review and feedback. We will finally be starting renovation soon, so we hope you will be back and enjoy the newly remodeled rooms,For the smoking issue, our team would like to apologize, as we try our very best to remind other guests to smoke near the designated smoking area, however, we'll definitely share your comment with our management team and staff.
6/10 Okay
Lahni, Long Beach
11 Mar 2024
Lahni
Stayed 2 nights in Mar 2024
Response from North Vancouver Hotel Front Desk Team on 13 Apr 2024
Dear Lahni,We strive to satisfy our guests and every feedback is welcome. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
8/10 Good
John
Travelled with partner
9 Mar 2024
Liked: Cleanliness, staff & service
Good Location
John
Stayed 1 night in Mar 2024
Response from North Vancouver Hotel on 10 Mar 2024
Dear John, Thank you for your review and nice feedback. We look forward to welcome you again in the future.
10/10 Excellent
Hazel
8 Mar 2024
Liked: Cleanliness
Wonderful location
Hazel
Stayed 1 night in Mar 2024
Response from Julie - Reception Manager on 8 Mar 2024
Dear Hazel, Thank you for your great review, we are so pleased you enjoyed your stay with us and hope to see you again.
8/10 Good
kevin
7 Mar 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Decent but under Reno’s
kevin
Stayed 1 night in Mar 2024
Response from Julie - Reception Manager on 8 Mar 2024
Dear Kevin, Thank you for your recent review. We are in partial renovation to be able to propose some new options to our guests. You are welcome to try them, once we have them all sone and ready.
10/10 Excellent
Reza
Business traveller
3 Mar 2024
Liked: Cleanliness
Very friendly staff
Reza
Stayed 2 nights in Mar 2024
Response from Julie - Reception Manager on 4 Mar 2024
Dear Reza, Thank you so much for your review. We are happy you appreciated our staff during your stay. We hope to see you again soon.
The hotel has good rates and includes breakfast.It also is conveniently accessible from downtown.
George
Stayed 2 nights in Feb 2024
Response from Julie - Reception Manager on 25 Feb 2024
Dear George, Thank you so much for staying with us and leaving a great review. We are glad you enjoyed your experience with us, and our location. We hope to welcome you again soon,
Response from Julie - Reception Manager on 24 Feb 2024
Dear Marion, Thank you for your review. We strive to satisfy our guests and every feedback is welcome. We are hoping to accommodate you again in the future.
8/10 Good
Morteza
20 Feb 2024
Good
Morteza
Stayed 2 nights in Feb 2024
Response from Julie - Reception Manager on 23 Feb 2024
Dear Morteza, Thank you so much for staying with us and leaving a great review. We are glad you enjoyed your experience with us.
Response from Julie - Reception Manager on 19 Feb 2024
Dear Celetia, Thank you for your great review, we are pleased to see you enjoyed your stay with us, and especially our Continental Buffet Breakfast. We hope to have you again soon
10/10 Excellent
gaurav
19 Feb 2024
gaurav
Stayed 1 night in Feb 2024
Response from North Vancouver Hotel Front Desk Team on 22 Mar 2024
Dear Gaurav,A great review is always highly appreciated. Take care and we hope to see you again soon.North Vancouver Hotel Front Desk Team
Very clean, but currently under construction so aesthetic appeal is affected. Also close to major roadway, so periodic traffic noise is audible
Andree
Stayed 1 night in Feb 2024
Response from Julie - Reception Manager on 19 Feb 2024
Dear Andree, Your review is deeply appreciated. We are indeed currently renovating a part of the hotel, we do wish to accommodate you again once they are ready.
2/10 Terrible
Marian
Travelled with partner
15 Feb 2024
Disliked: Staff & service
Property is named North Vancouver Hotel. This is a motel. Not very clean. There was a shot fired at this hotel - no apologies from this hotel. I asked for our money back but nothing full price. I know this is not their fault but very upsetting and scary for everyone. We had to stay until 2:30 am to give police statements and then checked out. That was when I was told no to a refund for this night. WOW no customer service. Continental breakfast is a joke. Pastry, toast, cereal. We were in Vancouver since and stayed at a beautiful hotel on the Pier and paid less also received a $25 breakfast credit and paid less than what we paid at the North Van Hotel - Again is a motel.
Marian
Stayed 5 nights in Dec 2023
Response from North Vancouver Hotel on 16 Feb 2024
Dear Marian, Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
6/10 Okay
Danesh
15 Feb 2024
Rooms were large and the beds were confrtable.
Danesh
Stayed 1 night in Feb 2024
Response from Julie - Reception Manager on 16 Feb 2024
Dear Danesh, Thank you for your review. We are very pleased to hear that you had a good stay with us.
10/10 Excellent
meagan
13 Feb 2024
meagan
Stayed 1 night in Feb 2024
Response from North Vancouver Hotel Front Desk Team on 22 Mar 2024
Dear Meagan,A great review is always highly appreciated. We hope to have you again soon.North Vancouver Hotel Front Desk Team
Nice place to stay under reasonable price. Close to Stanley Park and Suspension Bridge. Nice staff.
Kirandeep
Stayed 2 nights in Feb 2024
Response from Julie - Reception Manager on 16 Feb 2024
Dear Kirandeep, Thank you so much for your great review. It’s always a pleasure to have our guests satisfied with the hotel's perks, such as our location. We do hope to have you again soon.
8/10 Good
Graham, Kamloops
10 Feb 2024
Liked: Cleanliness, staff & service
Very efficient and friendly staff. Room very clean. The bed was super comfortable. The exterior of the building could use some updating but they seem to be busy updating the interiors so it will probably be updated in the future.
Graham
Stayed 1 night in Feb 2024
Response from Julie - Reception Manager on 12 Feb 2024
Dear Graham, Thank you so much for your great review and amazing feedback. We are pleased you have enjoyed your stay with us, and we are indeed in renovation. We would be happy to welcome you back in the future.
Response from Julie - Reception Manager on 10 Feb 2024
Dear Sean, Thank you very much for your great review and feedback. We would be happy to welcome you back soon.
8/10 Good
Nick
3 Feb 2024
Liked: Cleanliness, staff & service
It was awesome breakfast was amazing it was more than I thought it was the instant pancake maker was innovation in the making
Nick
Stayed 1 night in Feb 2024
Response from Julie - Reception Manager on 4 Feb 2024
Hi Nick, Thank you so much for your awesome review. We are so pleased you enjoyed your stay and especially our Buffet Breakfast. It would be our pleasure to welcome you again in the future.
10/10 Excellent
Mario
2 Feb 2024
Liked: Cleanliness, staff & service, amenities
Well located and great customer service
Mario
Stayed 1 night in Feb 2024
Response from Julie - Reception Manager on 3 Feb 2024
Dear Mario,Thank you so much for your great review, we do appreciate your feedback and hope to have you again soon.
There were ants in the room when I requested to switch rooms; the staff gave me an attitude. I had to demand to switch rooms. I will not come back in the future.
Brandon
Stayed 1 night in Jan 2024
Response from Julie - Reception Manager on 4 Feb 2024
Hi Brandon, Our deepest apologies for your experience with us. Rest assured that we have rectified the issue in your room and your feedback has been shared with the management team.
8/10 Good
Glen
31 Jan 2024
Glen
Stayed 3 nights in Jan 2024
Response from North Vancouver Hotel Team on 22 Mar 2024
Dear Glen,Thank you so much for your review, and we hope to see you again soon.North Vancouver Hotel Team