Couples treatment room(s), steam room, body treatments, body wraps
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Reviews of JW Marriott Parq Vancouver

5 out of 5
JW Marriott Parq Vancouver
39 Smithe Street, Vancouver, BC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 730 out of 1004 reviews" "
Rating 8 - Good. 164 out of 1004 reviews" "
Rating 6 - Okay. 53 out of 1004 reviews" "
Rating 4 - Poor. 26 out of 1004 reviews" "
Rating 2 - Terrible. 31 out of 1004 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

natalie

Travelled with family
Disliked: Staff & service, amenities
Unfortunately we found the help from staff to not be of 5 star caliber. We were met with long delays for almost everything. The deck area where whirlpool was didn’t even have cushions out so seating was not usable. Wouldn’t bring our valet car around when we were leaving and we had to bring all our luggage into the garage and load the car. This is not 5 star. We had to ask for our room to be serviced after waiting all day. Didn’t even empty the trash when they finally did turn down. Didn’t replenish our tea in the room and when I asked for more they didn’t ever bring any. Really disappointed at the level of quality for what we paid for our room.
Stayed 2 nights in May 2024

10/10 Excellent

tanja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Corry

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from JW Marriott Parq Vancouver Guest Services on 20 May 2024
Thank you very much for your honest review. We continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment

10/10 Excellent

Alfred, Renton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property in a central location, great views, and very walkable to many different options for food and entertainment.
Stayed 1 night in May 2024
Response from JW Marriott Parq Vancouver Guest Services on 16 May 2024
Thank you very much for your positive review. We continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment

6/10 Okay

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Light was broken in suite and only taped up didn’t seem safe. Only one robe and slippers also.
Stayed 1 night in May 2024
Response from JW Marriott Parq Vancouver Guest Services on 13 May 2024
Thank you for your honest review and we are sorry to hear about your recent experience with us. Robe and slippers are defaulted to be one set per 1-King bed guest room, if you require additional, please feel free to connect with our Guest Experience Expect team and they will be happy to send some extra to your room. Regarding the lighting malfunction, one of our managers will be in touch shortly regarding your experience.

10/10 Excellent

Pradeep A, Santa Clara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly staff
Stayed 1 night in May 2024
Response from JW Marriott Parq Vancouver Guest Services on 9 May 2024
Thank you very much for your positive review. We continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment

10/10 Excellent

Joanne

Travelled with family
Liked: Staff & service, property conditions & facilities
The service is excellent ! The staff of all departments aim to please! The housekeeping staff work very hard
Stayed 2 nights in May 2024
Response from JW Marriott Parq Vancouver Guest Services on 8 May 2024
Thank you very much for your positive review. We are glad that you have enjoyed your stay with us! We continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment

10/10 Excellent

Jordan

Stayed 1 night in May 2024

2/10 Terrible

Cameron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
$50 a night to selfbpark a car are ridiculous amount of money….. it should be in the cost of the room when it’s this high… This is a junk fee that the hotel should be ashamed of.
Stayed 1 night in Apr 2024
Response from JW Marriott Parq Vancouver Guest Services on 7 May 2024
Thank you very much for your review. Since the parking facility does not belong to our hotel, we are regrettably unable to decide the parking rate - as it's owned and operated by the Indigo Parking company. The parking rates in DT Vancouver are similar to one another, however, we will reflect this feedback to the parking company for review. Kindly note that F&B outlets within the Parq Vancouver building are also not part of Marriott as well. Thank you for staying with us!

8/10 Good

Diane

Stayed 1 night in May 2024
Response from JW Marriott Parq Vancouver Guest Services on 23 May 2024
Thank you very much for your honest review. We continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment

10/10 Excellent

Brandon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Now this was a true 5 star experience. Rooms are beautiful, the staff is outstanding, dining is top notch. Would return!
Stayed 2 nights in Apr 2024
Response from JW Marriott Parq Vancouver Guest Services on 2 May 2024
Thank you very much for your positive review. We continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment

8/10 Good

Lovelene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JW Marriott Parq Vancouver Guest Services on 2 May 2024
Thank you very much for your review. We continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment

10/10 Excellent

MOHINDER

Liked: Cleanliness, staff & service, property conditions & facilities
EVERYTHING WAS GOOD
Stayed 1 night in Apr 2024
Response from JW Marriott Parq Vancouver Guest Services on 29 Apr 2024
Thank you very much for your positive review. We continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment

2/10 Terrible

Charlotte

Travelled with family
Disliked: Property conditions & facilities
Room was not as advertised, far too expensive for what we received. Not even a full bathroom.
Stayed 1 night in Apr 2024
Response from JW Marriott Parq Vancouver Guest Services on 29 Apr 2024
Thank you very much for your honest review. We see that you have reserved a 1-King bed standard guest room with a water view and wish to have a bathtub in your room. Please kindly note that we do not have a bathtub equipped in our standard room as we advertised. We do see that our team has been connected with you regarding this matter.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite the front desk having sign in issues they went out of their way to accommodate us getting ready for an event.
Stayed 1 night in Apr 2024
Response from JW Marriott Parq Vancouver Guest Services on 29 Apr 2024
Thank you very much for your positive review. We are delighted to hear that you enjoyed your stay with us! We continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment

8/10 Good

Kier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, modern, amazing service! Be aware that if your room is facing BC Place and there is an event taking place, you'll be listening to it all.
Stayed 2 nights in Apr 2024
Response from JW Marriott Parq Vancouver Guest Services on 22 Apr 2024
Thank you very much for your honest review. We continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment

6/10 Okay

Dustin

Travelled with partner
Liked: Cleanliness, staff & service
Casino feels small and lacks exciting energy. Hotel layout seems odd especially for anyone with mobility issues.
Stayed 1 night in Apr 2024
Response from JW Marriott Parq Vancouver Guest Services on 18 Apr 2024
Thank you very much for your review. We have an accessible room type (1-King Standard) available upon request for anyone who is in need and we saw that you have not requested one. Please let us know if you require one next time and our team will be delighted to assist. The casino is not part of the hotel and is owned by the Parq Vancouver company. We will forward your review to their team for improvement.

10/10 Excellent

Evanka

Business traveller
Liked: Amenities
Beds and pillows! Staff are awesome 👏
Stayed 2 nights in Apr 2024
Response from JW Marriott Parq Vancouver Guest Services on 18 Apr 2024
Thank you for your positive review. We are proud to continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment

6/10 Okay

Lesley

Travelled with partner
Liked: Cleanliness
The junior suite was advertised as ‘with a view’. The ‘view’ was obstructed by buildings! The actual room was adequate. The area is very busy and noisy.
Stayed 2 nights in Apr 2024
Response from JW Marriott Parq Vancouver Guest Services on 15 Apr 2024
Thank you very much for your review. We see that this has been communicated during your stay and our team has explained to you that all Junior Suites are facing the same view as other water-view guest rooms. Kindly note that all pictures posted on the booking website are actual photos taken in our guest room. We continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment

10/10 Excellent

Gurmanjit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from JW Marriott Parq Vancouver Guest Services on 15 Apr 2024
Thank you very much for your positive review. We continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment

10/10 Excellent

Daniel Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from JW Marriott Parq Vancouver Guest Services on 15 Apr 2024
Thank you very much for your positive review. We continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from JW Marriott Parq Vancouver Guest Services on 11 Apr 2024
Thank you very much for your positive review. We continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment

6/10 Okay

Paul

Liked: Cleanliness, staff & service, amenities
The hotel is in a convenient location, but with noisy hallways and dirty rooms, the entire experience was quite poor.
Stayed 1 night in Apr 2024
Response from JW Marriott Parq Vancouver Guest Services on 10 Apr 2024
We are sorry to hear about your recent experience with us, one of our front office managers will be in touch shortly regarding your experience.

10/10 Excellent

JINGBO

Response from JW Marriott Parq Vancouver Guest Services on 26 Apr 2024
Thank you very much for your positive review. We continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay there again
Stayed 1 night in Mar 2024
Response from JW Marriott Parq Vancouver Guest Services on 4 Apr 2024
Thank you very much for your positive review by giving us 5 of our 5 ratings. We continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment

10/10 Excellent

preet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from JW Marriott Parq Vancouver Guest Services on 4 Apr 2024
Thank you very much for your positive review by giving us 5 of our 5 ratings. We continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment

10/10 Excellent

Kathleen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Mar 2024
Response from JW Marriott Parq Vancouver Guest Services on 2 Apr 2024
Thank you very much for your positive review. We are delighted that you have chosen to stay with us! We continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location close to Yale Town.
Stayed 2 nights in Mar 2024
Response from JW Marriott Parq Vancouver Guest Services on 1 Apr 2024
Thank you very much for your positive review. We are located at Yale Town which is very close to some of the major attractions in Downtown Vancouver like BC Place and Rogers Arena. We continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment

10/10 Excellent

ryoko

Stayed 1 night in Mar 2024
Response from JW Marriott Parq Vancouver Guest Services on 22 Apr 2024
Thank you very much for your positive review. We continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment

10/10 Excellent

Stefanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to Rogers Arena and all forms of public transportation.
Stayed 2 nights in Mar 2024
Response from JW Marriott Parq Vancouver Guest Services on 1 Apr 2024
Thank you very much for your positive review. We are steps away from Rogers Arena and BC Place and we are delighted that you have chosen to stay with us! We continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment

10/10 Excellent

Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from JW Marriott Parq Vancouver Guest Services on 28 Mar 2024
Thank you very much for your positive review. We continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment

10/10 Excellent

Lisa

Stayed 2 nights in Mar 2024
Response from JW Marriott Parq Vancouver Guest Services on 15 Apr 2024
Thank you very much for your positive review. We continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment

10/10 Excellent

Laurren

Stayed 1 night in Mar 2024
Response from JW Marriott Parq Vancouver Guest Services on 15 Apr 2024
Thank you very much for your positive review. We continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was really impressed with this hotel. The customer service, food, and overall ambiance were great!
Stayed 2 nights in Mar 2024
Response from JW Marriott Parq Vancouver Guest Services on 27 Mar 2024
Thank you very much for your positive review. We continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super amazing rooms - great food and service - easy access parking - definitely stay again
Stayed 1 night in Mar 2024
Response from JW Marriott Parq Vancouver Guest Services on 27 Mar 2024
Thank you very much for your positive review. We continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment

10/10 Excellent

Bryce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms
Stayed 2 nights in Mar 2024
Response from JW Marriott Parq Vancouver Guest Services on 22 Mar 2024
Thank you very much for your positive review. We continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional!
Stayed 3 nights in Mar 2024
Response from JW Marriott Parq Vancouver Guest Services on 22 Mar 2024
Thank you very much for your positive review. We continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parq hotel is a gem of a property, walk anywhere, close for hockey and football!
Stayed 2 nights in Mar 2024
Response from JW Marriott Parq Vancouver Guest Services on 22 Mar 2024
Thank you very much for your positive review. We continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JW Marriott Parq Vancouver Guest Services on 22 Mar 2024
Thank you very much for your positive review. We continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from JW Marriott Parq Vancouver Guest Services on 22 Mar 2024
Thank you very much for your positive review. We continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment

10/10 Excellent

Mitch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from JW Marriott Parq Vancouver Guest Services on 22 Mar 2024
Thank you very much for your positive review. We continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment

10/10 Excellent

Lilliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from JW Marriott Parq Vancouver Guest Services on 22 Mar 2024
Thank you very much for your positive review. We continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment

10/10 Excellent

FRANCO DE, Saint Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
There’s always something to do or somewhere to go when you’re there
Stayed 2 nights in Feb 2024
Response from JW Marriott Parq Vancouver Guest Services on 22 Mar 2024
Thank you very much for your positive review. We continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from JW Marriott Parq Vancouver Guest Services on 22 Mar 2024
Thank you very much for your positive review. We continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment

10/10 Excellent

Connie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and very convenient to walk to games in the area. Also good food services and casino right there
Stayed 2 nights in Feb 2024
Response from JW Marriott Parq Vancouver Guest Services on 22 Mar 2024
Thank you very much for your positive review. We continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JW Marriott Parq Vancouver Guest Services on 22 Mar 2024
Thank you very much for your positive review. We continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment

10/10 Excellent

Jone

Liked: Cleanliness, staff & service, property conditions & facilities
Clean n convenient
Stayed 2 nights in Feb 2024
Response from JW Marriott Parq Vancouver Guest Services on 22 Mar 2024
Thank you very much for your positive review. We continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment

2/10 Terrible

Harjeet

We booked our suite on expedia but when we got to the hotel they said our room had some technical issues and that they didnt have a suite available for us. They only had a regular room booked. Which is very disappointing cause we didnt get the room we were wanting. And the reason why we booked with this hotel in the first place.
Stayed 1 night in Feb 2024
Response from JW Marriott Parq Vancouver Guest Services on 22 Mar 2024
Thank you very much for your honest review. We apologize for the technical issues that we faced and offered you an alternative solution during your stay. We are looking forward to welcoming you again in the future!

6/10 Okay

Chantal

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from JW Marriott Parq Vancouver Guest Services on 22 Mar 2024
Thank you very much for your honest review. We continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment

8/10 Good

Mihee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice because it was clean
Stayed 1 night in Feb 2024
Response from JW Marriott Parq Vancouver Guest Services on 22 Mar 2024
Thank you very much for your positive review. We continue to deliver JW Treatment to all of our guests and we are looking forward to welcoming you again in the future! #StayintheMoment