Reception

Reviews of Hotel Blu Vancouver

4 out of 5
Hotel Blu Vancouver
177 Robson Street, Vancouver, BC

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1752 out of 2133 reviews" "
Rating 8 - Good. 256 out of 2133 reviews" "
Rating 6 - Okay. 73 out of 2133 reviews" "
Rating 4 - Poor. 28 out of 2133 reviews" "
Rating 2 - Terrible. 24 out of 2133 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Guest Services on 26 May 2024
Dear Wendy, thank you for recently staying with us and providing us with your review. Our team is committed to offering genuine and personable service and ensuring that each guest has a memorable experience. Your feedback serves as a great encouragement to our team members, and we will make sure to share your appreciation with them. We believe that genuine hospitality and personalized assistance are key elements in creating a warm and welcoming atmosphere for our guests. We look forward to welcoming you back to Hotel BLU, should your plans find you in beautiful Vancouver again. Warm regards!

10/10 Excellent

Dallin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel were incredible! Really personal and accommodating, even when we had already checked out and didn't have a flight until later that night, they helped us with bags, bathrooms, and places to sit and wait. Tom and Rene in particular were fantastic. We wish we had another night here.
Stayed 1 night in May 2024
Response from Guest Services on 26 May 2024
Dear Dallin, thank you for recently staying with us and providing us with your review. Our team is committed to offering genuine and personable service and ensuring that each guest has a memorable experience. Your feedback serves as a great encouragement to our team members, and we will make sure to share your appreciation with them. We believe that genuine hospitality and personalized assistance are key elements in creating a warm and welcoming atmosphere for our guests. We look forward to welcoming you back to Hotel BLU, should your plans find you in beautiful Vancouver again. Warm regards!

10/10 Excellent

Leslie, St Pete Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our short stay in Vancouver at Hotel Blu. The property was beautiful and well-maintained. Front desk staff was very helpful with our reservations, getting us into our room early, and assisting with a speedy taxi. We loved the townhouse-type room with the outdoor patio. Would definitely stay here again.
Stayed 1 night in May 2024
Response from Guest Services on 26 May 2024
Dear Jeremy, thank you for recently staying with us and providing us with your review. Our team is committed to offering genuine and personable service and ensuring that each guest has a memorable experience. Your feedback serves as a great encouragement to our team members, and we will make sure to share your appreciation with them. We believe that genuine hospitality and personalized assistance are key elements in creating a warm and welcoming atmosphere for our guests. We look forward to welcoming you back to Hotel BLU, should your plans find you in beautiful Vancouver again. Warm regards!

10/10 Excellent

brad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean facilities short walk to shops
Stayed 1 night in May 2024
Response from Guest Services on 26 May 2024
Dear Brad, thank you for recently staying with us and providing us with your review. Our team is committed to offering genuine and personable service and ensuring that each guest has a memorable experience. Your feedback serves as a great encouragement to our team members, and we will make sure to share your appreciation with them. We believe that genuine hospitality and personalized assistance are key elements in creating a warm and welcoming atmosphere for our guests. We look forward to welcoming you back to Hotel BLU, should your plans find you in beautiful Vancouver again. Warm regards!

10/10 Excellent

Sharnjeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly, location
Stayed 1 night in May 2024
Response from Guest services on 25 May 2024
Dear Sharnjeet, thank you for recently staying with us and providing us with your review. Our team is committed to offering genuine and personable service and ensuring that each guest has a memorable experience. Your feedback serves as a great encouragement to our team members, and we will make sure to share your appreciation with them. We believe that genuine hospitality and personalized assistance are key elements in creating a warm and welcoming atmosphere for our guests. We look forward to welcoming you back to Hotel BLU, should your plans find you in beautiful Vancouver again. Warm regards!

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel.
Stayed 1 night in May 2024
Response from Guest Services on 25 May 2024
Dear Muhammad, thank you for recently staying with us and providing us with your review. Our team is committed to offering genuine and personable service and ensuring that each guest has a memorable experience. Your feedback serves as a great encouragement to our team members, and we will make sure to share your appreciation with them. We believe that genuine hospitality and personalized assistance are key elements in creating a warm and welcoming atmosphere for our guests. We look forward to welcoming you back to Hotel BLU, should your plans find you in beautiful Vancouver again. Warm regards!

8/10 Good

Taylor, Lake Country

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms and clean
Stayed 1 night in May 2024
Response from Guest services on 25 May 2024
Dear Taylor, thank you for recently staying with us and providing us with your review. Our team is committed to offering genuine and personable service and ensuring that each guest has a memorable experience. Your feedback serves as a great encouragement to our team members, and we will make sure to share your appreciation with them. We believe that genuine hospitality and personalized assistance are key elements in creating a warm and welcoming atmosphere for our guests. We look forward to welcoming you back to Hotel BLU, should your plans find you in beautiful Vancouver again. Warm regards!

10/10 Excellent

Jared

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay here! The hotel was clean, well maintained and the staff were extremely kind & helpful. Would stay here again!
Stayed 1 night in May 2024
Response from Guest services on 25 May 2024
Dear Jared, thank you for recently staying with us and providing us with your review. Our team is committed to offering genuine and personable service and ensuring that each guest has a memorable experience. Your feedback serves as a great encouragement to our team members, and we will make sure to share your appreciation with them. We believe that genuine hospitality and personalized assistance are key elements in creating a warm and welcoming atmosphere for our guests. We look forward to welcoming you back to Hotel BLU, should your plans find you in beautiful Vancouver again. Warm regards!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Canucks
Stayed 1 night in May 2024
Response from Guest services on 25 May 2024
Dear Michael, thank you for recently staying with us and providing us with your review. Our team is committed to offering genuine and personable service and ensuring that each guest has a memorable experience. Your feedback serves as a great encouragement to our team members, and we will make sure to share your appreciation with them. We believe that genuine hospitality and personalized assistance are key elements in creating a warm and welcoming atmosphere for our guests. We look forward to welcoming you back to Hotel BLU, should your plans find you in beautiful Vancouver again. Warm regards!

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Nothing but great!
Stayed 1 night in May 2024
Response from Guest services on 25 May 2024
Dear Jacqueline, thank you for recently staying with us and providing us with your review. Our team is committed to offering genuine and personable service and ensuring that each guest has a memorable experience. Your feedback serves as a great encouragement to our team members, and we will make sure to share your appreciation with them. We believe that genuine hospitality and personalized assistance are key elements in creating a warm and welcoming atmosphere for our guests. We look forward to welcoming you back to Hotel BLU, should your plans find you in beautiful Vancouver again. Warm regards!

10/10 Excellent

Ryan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay at the hotel Blu had everything in walking distance from great restaurants to shopping and parks. The staff was friendly and always finding a way to help. The conditions of the hotel were clean and well looked after including the gym, the pool and very clean hot tub that is impressive. Highly recommended .
Stayed 2 nights in May 2024
Response from Guest services on 25 May 2024
Dear Ryan, thank you for recently staying with us and providing us with your review. Our team is committed to offering genuine and personable service and ensuring that each guest has a memorable experience. Your feedback serves as a great encouragement to our team members, and we will make sure to share your appreciation with them. We believe that genuine hospitality and personalized assistance are key elements in creating a warm and welcoming atmosphere for our guests. We look forward to welcoming you back to Hotel BLU, should your plans find you in beautiful Vancouver again. Warm regards!

8/10 Good

Max

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. Free room upgrade. Close to all the important things. Will stay again. Took a second to figure out how the shower worked. Only reason I gave it 4 stars is cus my girlfriend and I got into a fight the night we stayed. But we figured it out. It was my fault. Sorry.
Stayed 1 night in May 2024

10/10 Excellent

Neji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay here. Tom made it such an experience for us. Definitely coming back.
Stayed 3 nights in May 2024

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in May 2024
Response from Guest services on 25 May 2024
Dear James, thank you for recently staying with us and providing us with your review. Our team is committed to offering genuine and personable service and ensuring that each guest has a memorable experience. Your feedback serves as a great encouragement to our team members, and we will make sure to share your appreciation with them. We believe that genuine hospitality and personalized assistance are key elements in creating a warm and welcoming atmosphere for our guests. We look forward to welcoming you back to Hotel BLU, should your plans find you in beautiful Vancouver again. Warm regards!

10/10 Excellent

Patrick

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest services on 25 May 2024
Dear Patrick, thank you for recently staying with us and providing us with your review. Our team is committed to offering genuine and personable service and ensuring that each guest has a memorable experience. Your feedback serves as a great encouragement to our team members, and we will make sure to share your appreciation with them. We believe that genuine hospitality and personalized assistance are key elements in creating a warm and welcoming atmosphere for our guests. We look forward to welcoming you back to Hotel BLU, should your plans find you in beautiful Vancouver again. Warm regards!

10/10 Excellent

Igor, Bellevue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was top notch
Stayed 1 night in May 2024
Response from Guest services on 25 May 2024
Dear Igor, thank you for recently staying with us and providing us with your review. Our team is committed to offering genuine and personable service and ensuring that each guest has a memorable experience. Your feedback serves as a great encouragement to our team members, and we will make sure to share your appreciation with them. We believe that genuine hospitality and personalized assistance are key elements in creating a warm and welcoming atmosphere for our guests. We look forward to welcoming you back to Hotel BLU, should your plans find you in beautiful Vancouver again. Warm regards!

10/10 Excellent

Aswin Vijaya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel right in Vancouver downtown with a lot of eateries and shopping in walkable distance. Front desk staff made all the difference with giving us 20 minutes room extension and allowing us to park for around 3 hours after the checkout time, showing they were ready to go above and beyond for the guests. The stay was super comfortable with cozy beds perched on top of a chic loft-style room. The room and the amenities like sauna and hot bath tub were just what we needed after a 22km overnight hike in Garibaldi. Our tired legs really appreciated everything about this place!
Stayed 1 night in May 2024
Response from Guest services on 25 May 2024
Dear Aswin Vijaya, thank you for recently staying with us and providing us with your review. Our team is committed to offering genuine and personable service and ensuring that each guest has a memorable experience. Your feedback serves as a great encouragement to our team members, and we will make sure to share your appreciation with them. We believe that genuine hospitality and personalized assistance are key elements in creating a warm and welcoming atmosphere for our guests. We look forward to welcoming you back to Hotel BLU, should your plans find you in beautiful Vancouver again. Warm regards!

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Stay
Stayed 1 night in Mar 2024
Response from Guest services on 25 May 2024
Dear Matthew, thank you for recently staying with us and providing us with your review. Our team is committed to offering genuine and personable service and ensuring that each guest has a memorable experience. Your feedback serves as a great encouragement to our team members, and we will make sure to share your appreciation with them. We believe that genuine hospitality and personalized assistance are key elements in creating a warm and welcoming atmosphere for our guests. We look forward to welcoming you back to Hotel BLU, should your plans find you in beautiful Vancouver again. Warm regards!

10/10 Excellent

Dario

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay
Stayed 1 night in May 2024
Response from Guest Services on 25 May 2024
Dear Dario, thank you for recently staying with us and providing us with your review. Our team is committed to offering genuine and personable service and ensuring that each guest has a memorable experience. Your feedback serves as a great encouragement to our team members, and we will make sure to share your appreciation with them. We believe that genuine hospitality and personalized assistance are key elements in creating a warm and welcoming atmosphere for our guests. We look forward to welcoming you back to Hotel BLU, should your plans find you in beautiful Vancouver again. Warm regards!

10/10 Excellent

Varinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff I met were so friendly and very helpful. My room condition was excellent and I enjoyed my stay very much. However, the cleaning staff made so much noise in the morning. Loud bangs on the door and wall of the room they go in to clean. Loud knocking on the door they were entering. The noise pollution felt so rude and disturbed my sleep. I wanted to sleep-in because I got in late last night, but it was impossible because of the cleaning crew.
Stayed 1 night in May 2024

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are incredible! So kind and friendly. Our room was upgraded, we were offered wine for our anniversary and free parking!
Stayed 1 night in May 2024
Response from Hotel BLU guest services on 19 May 2024
Dear Heather, thank you for recently staying with us and providing us with your review. Our team is committed to offering genuine and personable service and ensuring that each guest has a memorable experience. Your feedback serves as a great encouragement to our team members, and we will make sure to share your appreciation with them. We believe that genuine hospitality and personalized assistance are key elements in creating a warm and welcoming atmosphere for our guests. We look forward to welcoming you back to Hotel BLU, should your plans find you in beautiful Vancouver again. Warm regards!

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was excellent, staff was great. Room was perfect
Stayed 2 nights in May 2024
Response from Guest Services on 19 May 2024
Dear Debra, thank you for recently staying with us and providing us with your review. Our team is committed to offering genuine and personable service and ensuring that each guest has a memorable experience. Your feedback serves as a great encouragement to our team members, and we will make sure to share your appreciation with them. We believe that genuine hospitality and personalized assistance are key elements in creating a warm and welcoming atmosphere for our guests. We look forward to welcoming you back to Hotel BLU, should your plans find you in beautiful Vancouver again. Warm regards!

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, good location and easy parking. Paid breakfast is meh
Stayed 3 nights in Apr 2024
Response from Guest Services on 19 May 2024
Dear Alexander, thank you for recently staying with us and providing us with your review. Our team is committed to offering genuine and personable service and ensuring that each guest has a memorable experience. Your feedback serves as a great encouragement to our team members, and we will make sure to share your appreciation with them. We believe that genuine hospitality and personalized assistance are key elements in creating a warm and welcoming atmosphere for our guests. We look forward to welcoming you back to Hotel BLU, should your plans find you in beautiful Vancouver again. Warm regards!

10/10 Excellent

Jason

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was very nice. Great rooms and great location.
Stayed 1 night in May 2024
Response from Guest services on 25 May 2024
Dear Jason, thank you for recently staying with us and providing us with your review. Our team is committed to offering genuine and personable service and ensuring that each guest has a memorable experience. Your feedback serves as a great encouragement to our team members, and we will make sure to share your appreciation with them. We believe that genuine hospitality and personalized assistance are key elements in creating a warm and welcoming atmosphere for our guests. We look forward to welcoming you back to Hotel BLU, should your plans find you in beautiful Vancouver again. Warm regards!

10/10 Excellent

Theresa, Lynnwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third stay at Hotel Blu as it’s our go to hotel when visiting downtown Vancouver. Everyone is always delightful and the accommodations are outstanding. Thank you for another wonderful stay!
Stayed 1 night in May 2024
Response from Guest Services on 18 May 2024
Dear Theresa, thank you for recently staying with us and providing us with your review. We appreciate your loyalty! Our team is committed to offering genuine and personable service and ensuring that each guest has a memorable experience. Your feedback serves as a great encouragement to our team members, and we will make sure to share your appreciation with them. We believe that genuine hospitality and personalized assistance are key elements in creating a warm and welcoming atmosphere for our guests. We look forward to welcoming you back to Hotel BLU, should your plans find you in beautiful Vancouver again. Warm regards!

10/10 Excellent

Josette

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good contemporary hotel
Stayed 2 nights in May 2024
Response from Guest Services on 18 May 2024
Dear Josette, thank you for recently staying with us and providing us with your review. Our team is committed to offering genuine and personable service and ensuring that each guest has a memorable experience. Your feedback serves as a great encouragement to our team members, and we will make sure to share your appreciation with them. We believe that genuine hospitality and personalized assistance are key elements in creating a warm and welcoming atmosphere for our guests. We look forward to welcoming you back to Hotel BLU, should your plans find you in beautiful Vancouver again. Warm regards!

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy bed and clean room
Stayed 3 nights in May 2024
Response from Guest Services on 18 May 2024
Dear Jen, thank you for recently staying with us and providing us with your review. Our team is committed to offering genuine and personable service and ensuring that each guest has a memorable experience. Your feedback serves as a great encouragement to our team members, and we will make sure to share your appreciation with them. We believe that genuine hospitality and personalized assistance are key elements in creating a warm and welcoming atmosphere for our guests. We look forward to welcoming you back to Hotel BLU, should your plans find you in beautiful Vancouver again. Warm regards!

10/10 Excellent

Mylee

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and customer service
Stayed 1 night in May 2024
Response from Guest Services on 18 May 2024
Dear Mylee, thank you for recently staying with us and providing us with your review. Our team is committed to offering genuine and personable service and ensuring that each guest has a memorable experience. Your feedback serves as a great encouragement to our team members, and we will make sure to share your appreciation with them. We believe that genuine hospitality and personalized assistance are key elements in creating a warm and welcoming atmosphere for our guests. We look forward to welcoming you back to Hotel BLU, should your plans find you in beautiful Vancouver again. Warm regards!

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at Blu, will definitely be coming back.
Stayed 1 night in May 2024
Response from Guest Services on 18 May 2024
Dear Derek, thank you for recently staying with us and providing us with your review. Our team is committed to offering genuine and personable service and ensuring that each guest has a memorable experience. Your feedback serves as a great encouragement to our team members, and we will make sure to share your appreciation with them. We believe that genuine hospitality and personalized assistance are key elements in creating a warm and welcoming atmosphere for our guests. We look forward to welcoming you back to Hotel BLU, should your plans find you in beautiful Vancouver again. Warm regards!

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Room was very clean and comfortable. Very close to Canada Place, Yaletown restaurants, and the Skytrain.
Stayed 1 night in May 2024
Response from Guest Services on 15 May 2024
Dear Cheryl, thank you for choosing to stay with Hotel BLU. We appreciate you taking the time to share your positive experience with us and provide us with insightful feedback. We are delighted to hear of your comfortable stay with us, especially enjoying the exceptional service you received, our convenient Downton location and thoughtful guestroom amenities. We sincerely appreciate your recommendation and will be sure to share your kind words with the rest of our team. Should your plans find you in Vancouver again, we look forward to welcoming you back soon. Warm regards!

10/10 Excellent

Richene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The terrace was nice.
Stayed 3 nights in May 2024
Response from Guest Services on 15 May 2024
Dear Richene, thank you for recently staying with us and providing us with your review. Our team is committed to offering genuine and personable service and ensuring that each guest has a memorable experience. Your feedback serves as a great encouragement to our team members, and we will make sure to share your appreciation with them. We believe that genuine hospitality and personalized assistance are key elements in creating a warm and welcoming atmosphere for our guests. We look forward to welcoming you back to Hotel BLU, should your plans find you in beautiful Vancouver again. Warm regards!

10/10 Excellent

Hayden, Seattle

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, staff and location! Very friendly to our dog as well.
Stayed 2 nights in May 2024
Response from Guest Services on 15 May 2024
Dear Hayden, thank you for choosing to stay with Hotel BLU. We appreciate you taking the time to share your positive experience with us and provide us with insightful feedback. We are delighted to hear of your comfortable stay with us, especially enjoying the exceptional service you received, our convenient Downton location and thoughtful guestroom amenities. We sincerely appreciate your recommendation and will be sure to share your kind words with the rest of our team. Should your plans find you in Vancouver again, we look forward to welcoming you back soon. Warm regards!

10/10 Excellent

John, Geelong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central, near to shopping and restaurants. Staff extrememely helpful especially Rene, the concierge, who went out of his way to be helpful and excursions. I highly recommended this hotel.
Stayed 3 nights in May 2024
Response from Guest Services on 15 May 2024
Dear John, thank you for choosing to stay with Hotel BLU. We appreciate you taking the time to share your positive experience with us and provide us with insightful feedback. We are delighted to hear of your comfortable stay with us, especially enjoying the exceptional service you received, our convenient Downton location and thoughtful guestroom amenities. We sincerely appreciate your recommendation and will be sure to share your kind words with Rene and the rest of our team. Should your plans find you in Vancouver again, we look forward to welcoming you back soon. Warm regards!

8/10 Good

Robmay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Greta location to walk around but a bit difficult to find parking anywhere around, if you don't pay for it (not included in your booking). Pricing might be a bit on the high end without including breakfast which would've been a nice complement.
Stayed 3 nights in May 2024
Response from Guest Services on 15 May 2024
Dear Robmay, thank you for recently staying with us and providing us with your review. Our team is committed to offering genuine and personable service and ensuring that each guest has a memorable experience. Your feedback serves as a great encouragement to our team members, and we will make sure to share your appreciation with them. We believe that genuine hospitality and personalized assistance are key elements in creating a warm and welcoming atmosphere for our guests. We look forward to welcoming you back to Hotel BLU, should your plans find you in beautiful Vancouver again. Warm regards!

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The friendliest staff anywhere; from checkin to housekeeping. Stay here whenever you’re in Vancouver.
Stayed 3 nights in May 2024
Response from Guest Services on 15 May 2024
Dear Paul, thank you for recently staying with us and providing us with your review. Our team is committed to offering genuine and personable service and ensuring that each guest has a memorable experience. Your feedback serves as a great encouragement to our team members, and we will make sure to share your appreciation with them. We believe that genuine hospitality and personalized assistance are key elements in creating a warm and welcoming atmosphere for our guests. We look forward to welcoming you back to Hotel BLU, should your plans find you in beautiful Vancouver again. Warm regards!

10/10 Excellent

Vince

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went above and beyond to make it a great stay.
Stayed 1 night in May 2024
Response from Guest Services on 12 May 2024
Dear Vince, thank you for choosing to stay with Hotel BLU. We appreciate you taking the time to share your positive experience with us and provide us with insightful feedback. We are delighted to hear of your comfortable stay with us, especially enjoying the exceptional service you received Should your plans find you in Vancouver again, we look forward to welcoming you back soon. Warm regards!

10/10 Excellent

Miranda

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at a few hotels in downtown Vancouver, hotel blu always has the best customer service!
Stayed 1 night in May 2024
Response from Guest Services on 12 May 2024
Dear Miranda, thank you for choosing to stay with Hotel BLU. We appreciate you taking the time to share your positive experience with us and provide us with insightful feedback. We are delighted to hear of your comfortable stay with us, especially enjoying the exceptional service you received. Should your plans find you in Vancouver again, we look forward to welcoming you back soon. Warm regards!

6/10 Okay

ROBERTO JR

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I just saw garbage on drawers when i checking in 433. But overall it’s nice to stay in the hotel.
Stayed 1 night in May 2024
Response from Guest Services on 8 May 2024
Dear ROBERTO JR, thank you for recently staying with us and for your kind words about our team and their commitment to offering genuine and personable service; for ensuring each guest has a memorable experience. Your feedback serves as our guidance and an opportunity for growth. We are disheartened your stay left more to be desired for which we profoundly apologize. Rest assured we have taken your feedback to heart and will be reviewing it with our team so it can be improved upon. Warm regards!

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Guest Services on 10 May 2024
Dear Allison, thank you for recently staying with us and providing us with your review. Our team is committed to offering genuine and personable service and ensuring that each guest has a memorable experience. Your feedback serves as a great encouragement to our team members, and we will make sure to share your appreciation with them. We believe that genuine hospitality and personalized assistance are key elements in creating a warm and welcoming atmosphere for our guests. We look forward to welcoming you back to Hotel BLU, should your plans find you in beautiful Vancouver again. Warm regards!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Guest Services on 10 May 2024
Dear James, thank you for recently staying with us and providing us with your review. Our team is committed to offering genuine and personable service and ensuring that each guest has a memorable experience. Your feedback serves as a great encouragement to our team members, and we will make sure to share your appreciation with them. We believe that genuine hospitality and personalized assistance are key elements in creating a warm and welcoming atmosphere for our guests. We look forward to welcoming you back to Hotel BLU, should your plans find you in beautiful Vancouver again. Warm regards!

10/10 Excellent

Belinda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely impressed with our stay here. Allowed for early check-in. Staff followed up on both days to ensure we were happy with everything ❤️. Very comfortable bed
Stayed 2 nights in May 2024
Response from Shubhang on 7 May 2024
Dear Belinda,We're thrilled to hear about your fantastic experience at Hotel BLU! Thank you for your glowing review. Providing an early check-in and ensuring your comfort throughout your stay are our top priorities. It's wonderful to know that our staff's attentive service made a difference for you. We're delighted that you found the bed comfortable, Belinda! Your satisfaction is our ultimate reward, and we look forward to welcoming you back for another memorable stay. Until then, safe travels and warm regards from all of us at Hotel BLU! Sincerely,Guest Services

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property and staff.
Stayed 2 nights in May 2024
Response from Shubhang on 7 May 2024
We're thrilled to hear you enjoyed your stay at Hotel BLU, Chris! Thank you for your kind words about our property and staff. It's our utmost priority to ensure every guest has a memorable experience with us. We're delighted that we could meet your expectations and make your stay exceptional. Your appreciation motivates us to continually strive for excellence. We look forward to welcoming you back for another fantastic stay whenever your travels bring you to our city. Until then, safe travels and warm regards from all of us at Hotel BLU!Sincerely,Guest Services

10/10 Excellent

Katarzyna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel blue front desk is excellent, they accommodate our requests for early parking and late checkout. The room is very clean and bathroom and shower is in excellent condition. We enjoy our stay and will be back again.
Stayed 1 night in May 2024
Response from Hotel BLU Guest Services on 6 May 2024
Dear Katarzyna, thank you for recently staying with us and providing us with your review. Our team is committed to offering genuine and personable service and ensuring that each guest has a memorable experience. Your feedback serves as a great encouragement to our team members, and we will make sure to share your appreciation with them. We believe that genuine hospitality and personalized assistance are key elements in creating a warm and welcoming atmosphere for our guests. We look forward to welcoming you back to Hotel BLU, should your plans find you in beautiful Vancouver again. Warm regards!

10/10 Excellent

Francesca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay at hotel blu for concerts at Roger’s and when coming to visit. You can’t beat the location and it’s such a beautiful place
Stayed 1 night in May 2024
Response from Hotel BLU Guest Services on 6 May 2024
Dear Francesca, it was great to welcome you back. Thank you for your support and loyalty! Our team is committed to offering genuine and personable service and ensuring that each guest has a memorable experience. Your feedback serves as a great encouragement to our team members, and we will make sure to share your appreciation with them. We believe that genuine hospitality and personalized assistance are key elements in creating a warm and welcoming atmosphere for our guests. We look forward to welcoming you back to Hotel BLU, should your plans find you in beautiful Vancouver again. Warm regards!

10/10 Excellent

Shahram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!
Stayed 1 night in May 2024
Response from Shubhang on 5 May 2024
Dear Shahram,Thank you immensely for taking the time to share your experience with us. We're thrilled to hear that your stay at Hotel BLU was nothing short of excellent! Your kind words are the greatest motivation for our team to continue delivering exceptional service and hospitality. Should you plan another visit, we eagerly anticipate the opportunity to welcome you back for another memorable stay. If there's anything more we can do to enhance your experience in the future, please don't hesitate to let us know. Wishing you all the best until we meet again!Warm regards,Guest Services

10/10 Excellent

Ariel, Toronto

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Size and room decor
Stayed 5 nights in Apr 2024
Response from Shubhang on 5 May 2024
Dear Ariel,Thank you sincerely for your gracious feedback. We're elated to hear that your experience at Hotel BLU was just as we strive for it to be. Knowing that you found the size and room decor to be perfect truly warms our hearts. Our team works tirelessly to ensure every aspect of your stay meets your expectations and beyond. Your kind words motivate us to continue our pursuit of excellence. We look forward to welcoming you back soon for another exceptional stay. Until then, safe travels!Warm regards,Guest Services

10/10 Excellent

Paul

Courteous people
Stayed 2 nights in May 2024
Response from Shubhang on 5 May 2024
Dear Paul,Thank you immensely for your kind words regarding your stay at Hotel BLU. We are delighted to hear that our team's courteous service left a lasting impression on you. At Hotel BLU, we strive to provide an exceptional experience, and your acknowledgment of our efforts is truly heartening. Your satisfaction is our utmost priority, and we are grateful for the opportunity to have contributed positively to your stay. We eagerly anticipate welcoming you back for another memorable experience. Please don't hesitate to reach out if there's anything we can do to further enhance your next visit.Warm regards,Guest Services

6/10 Okay

LEE

Travelled with partner
Liked: Cleanliness, staff & service
Very dated and had to call every night as my tea and towels weren’t always replaced. Friendly service and great location. The taps were hard to use. The shower could only go cold or scolding hot. Nice and ok but needs some repairs and paint
Stayed 4 nights in Apr 2024
Response from Guest Services on 4 May 2024
Dear Lee, thank you for providing us with your review. We apologize for the inconvenience caused by the deficiencies experienced. Your feedback serves as guidance and an opportunity for improvement for our team members. We hope that we may have the opportunity to redeem ourselves in the future. Sincerely!

8/10 Good

Gisele

Travelled with family
The property and room was very nice. The location of the hotel was a distance from many restaurants and shops, although a few restaurants in the vicinity. The water taxi is close by, giving fast access to Granville Island.
Stayed 3 nights in Apr 2024
Response from Shubhang on 4 May 2024
Dear valued guest,Thank you immensely for your gracious feedback regarding your recent stay at Hotel BLU. We are delighted to hear that you found our property and rooms to your liking. Your appreciation means the world to us.We understand your observations about the distance from restaurants and shops, but we're thrilled you discovered the nearby dining options and the convenience of the water taxi to Granville Island. Your insights help us continually improve our guest experience.We eagerly await the opportunity to welcome you back for another memorable stay.Warm regards,Guest Services

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great jumping off point for all your Vancouver adventures!
Stayed 1 night in May 2024
Response from Shubhang on 4 May 2024
Dear Guest, Thank you for your fantastic feedback! We're delighted to be your jumping-off point for Vancouver adventures. Our team at Hotel BLU is thrilled to have contributed to your experience. We look forward to welcoming you back for more memorable explorations in the future!Sincerely,Guest Services