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Reviews of Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel

2.5 out of 5
Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel
4405 Central Blvd, Burnaby, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 688 out of 1042 reviews" "
Rating 8 - Good. 249 out of 1042 reviews" "
Rating 6 - Okay. 53 out of 1042 reviews" "
Rating 4 - Poor. 16 out of 1042 reviews" "
Rating 2 - Terrible. 36 out of 1042 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

DONG KYUN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place of holiday inn is near the Metro Town sky train station and mall. That's really good to stay
Stayed 2 nights in May 2024
Response from Scott J on 26 May 2024
Dear Dong Kyun, Thank you for your comment on your last stay. Great to hear that you enjoyed your stay very much, we really like the location as well.We look forward to your next visit.Scott JGeneral Manager

10/10 Excellent

Effie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in overall service. Breakfast food needs an upgrade though.
Stayed 2 nights in May 2024
Response from Scott J on 26 May 2024
Dear Effie, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much and liked the service we provided you.We look forward to your next visit.Scott JGeneral Manager

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Scott J on 26 May 2024
Dear Timothy, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit.Scott JGeneral Manager

8/10 Good

Wahidat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and clean rooms
Stayed 4 nights in May 2024
Response from Scott J on 26 May 2024
Dear Wahidat, Thank you for your comment on your last stay. Great to hear that you enjoyed your stay very much, we really like the location as well.We look forward to your next visit.Scott JGeneral Manager

10/10 Excellent

feisal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Friendly staff. Clean, quiet and comfortable. Will definitely stay again.
Stayed 3 nights in May 2024
Response from Scott J on 21 May 2024
Dear Feisal,Thank you for choosing us, we appreciate your positive feedback about our staff, we are always trying to do our best to deliver a good experience for you, and also glad to hear that you enjoyed your stay with us due to it!We hope your next stay is just around the corner, looking forward to welcoming you back soon.Scott JGeneral Manager

6/10 Okay

Roelle

Travelled with family and small children, Business traveller
Security of the hotel wherein entrance is maintained locked unless the guests use their card.
Stayed 1 night in May 2024

10/10 Excellent

Anna, Cantonment

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came to Vancouver a couple days early before a cruise. There is a mall in walking distance, as well as a skytrain station. It was perfect for what we were looking for. Was able to take the skytrain straight to the cruise terminal, which was also great!
Stayed 3 nights in May 2024
Response from Scott J on 21 May 2024
Dear Anna,Thank you for sharing your experience with us. We're thrilled to hear that our location served as the perfect base for your pre-cruise stay in Vancouver. It's fantastic to know that our proximity to a mall and a skytrain station met your needs perfectly. We're delighted that you found the convenience of the skytrain, providing direct access to the cruise terminal, to be especially beneficial.We hope you had an incredible cruise experience, and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Scott JGeneral Manager

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were are always polite and friendly and happy to help
Stayed 4 nights in May 2024

10/10 Excellent

Luis Rafael, Dorado

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everysingle Staff Member made me feel welcomed and appreciate it. Their service was top notch from start to finish.
Stayed 6 nights in May 2024
Response from Scott J on 26 May 2024
Dear Luis Rafael,Thank you for choosing us, we appreciate your positive feedback about our staff, we are always trying to do our best to deliver a good experience for you and also glad to hear that you enjoyed your stay with us due to it!We hope your next stay is just around the corner, looking forward to welcoming you back soon Luis Rafael.Scott JGeneral Manager

10/10 Excellent

Aline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members are showing excellent customer service.
Stayed 3 nights in May 2024
Response from Scott J on 18 May 2024
Dear Aline,Thank you for choosing us, we appreciate your positive feedback about our staff, we are always trying to do our best to deliver a good experience for you, and also glad to hear that you enjoyed your stay with us due to it!We hope your next stay is just around the corner, looking forward to welcoming you back soon.Scott JGeneral Manager

10/10 Excellent

Jesser

Stayed 2 nights in May 2024
Response from Scott J on 18 May 2024
Dear Jesser, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit.Scott JGeneral Manager

10/10 Excellent

Mariza

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 2 nights in May 2024
Response from Scott J on 18 May 2024
Dear Mariza, Thank you for your comment on your last stay. Great to hear that you enjoyed your stay very much, we really like the location as well.We look forward to your next visit.Scott JGeneral Manager

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ideal location to travel around and explore area by walking, train & bus. Staff are friendly and efficient. Would consider to stay again next travel in the area.
Stayed 2 nights in May 2024
Response from Scott J on 26 May 2024
Dear Dennis,Thank you for all the feedback and comments on your recent stay.Great to hear that you were able to get around easily, you found our staff friendly and helpful and you enjoyed your stay very much.We look forward to your next visit.Scott J General Manager

8/10 Good

Siu Shan Ronnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 6 nights in May 2024
Response from Scott J on 14 May 2024
Dear Siu Shan Ronnie,Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit.Scott JGeneral Manager

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in May 2024
Response from Scott J on 13 May 2024
Dear Kim, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit.Scott JGeneral Manager

6/10 Okay

Medhat

Liked: Property conditions & facilities
Good
Stayed 2 nights in May 2024
Response from Scott J on 14 May 2024
Dear Medhat, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay.Would you like to discuss your stay with me directly? I can be reached by calling the hotel phone number.We look forward to your next visit.Scott JGeneral Manager

8/10 Good

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the breakfast it was great, the heated pool was nice for kids and the staff was lovely. We didn’t know the strain noise would be close but it didn’t bother us.
Stayed 3 nights in May 2024
Response from Scott J on 15 May 2024
Dear Michelle,Thanks for sharing your experience! We're glad you enjoyed the breakfast, heated pool, and our friendly staff. Looking forward to welcoming you back soon!Best regards,Scott JGeneral Manager

10/10 Excellent

Adam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the SkyTrain for easy access to the city & amazing customer service
Stayed 4 nights in May 2024
Response from Scott J on 15 May 2024
Dear Adam,Thank you for sharing your feedback with us! We're thrilled to hear that you enjoyed our convenient location near the SkyTrain, providing easy access to the city.We're also delighted that you found our customer service to be amazing. Ensuring our guests have a fantastic experience is our top priority, and we're pleased that we could exceed your expectations.We appreciate your kind words and hope to welcome you back for another wonderful stay in the future!Best regards,Scott J

10/10 Excellent

Scott

Excellent, staff were so nice and helpful
Stayed 6 nights in May 2024
Response from Scott J on 18 May 2024
Dear Scott,Thank you for choosing us, we appreciate your positive feedback about our staff, we are always trying to do our best to deliver a good experience for you, and also glad to hear that you enjoyed your stay with us due to it!We hope your next stay is just around the corner, looking forward to welcoming you back soon.Scott JGeneral Manager

10/10 Excellent

Terry

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Our family of four stayed four nights in May. This property was extremely clean. It was super convenient to Metrotown Mall and central to everything we wanted to do. The staff were friendly and helpful. We will definitely stay here again.
Stayed 4 nights in May 2024
Response from Scott J on 18 May 2024
Dear Terry,Thank you for all the feedback and comments on your recent stay.Great to hear that you were able to get around easily, you found our staff friendly and helpful and you enjoyed your stay very much.We look forward to your next visit.Scott J General Manager

2/10 Terrible

Qin

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Scott J on 13 May 2024
Dear Qin,sorry to hear your experience wasn't to your expectations. Did you want to discuss your concerns with me directly? I can be reached at 604-629-5170.Regards,Scott Johnson

10/10 Excellent

Maria S

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazig very servicial.
Stayed 3 nights in May 2024
Response from Scott J on 18 May 2024
Dear Maria S,Thank you for choosing us, we appreciate your positive feedback about our staff, we are always trying to do our best to deliver a good experience for you, and also glad to hear that you enjoyed your stay with us due to it!We hope your next stay is just around the corner, looking forward to welcoming you back soon.Scott JGeneral Manager

8/10 Good

Luis

Stayed 9 nights in Apr 2024

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the connection to Metrotown for shopping and dining, and walkable to other places in area. Room was comfortable and clean - did not like the noisy air conditioning unit in the room. Staff were very helpful and welcoming. Complimentary breakfast and parking are bonuses.
Stayed 2 nights in Apr 2024
Response from Scott J on 7 May 2024
Dear Nancy,Thank you for choosing us, we appreciate your positive feedback about our staff, we are always trying to do our best to deliver a good experience for you, and also glad to hear that you enjoyed your stay with us due to it!We hope your next stay is just around the corner, looking forward to welcoming you back soon Nancy.Scott JGeneral Manager

8/10 Good

Spoorthi Gopalakrishna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs were very helpful and kind
Stayed 3 nights in Apr 2024
Response from Scott J on 30 Apr 2024
Dear Spoorthi Gopalakrishna,Thank you for choosing us, we appreciate your positive feedback about our staff, we are always trying to do our best to deliver a good experience for you, and also glad to hear that you enjoyed your stay with us due to it!We hope your next stay is just around the corner, looking forward to welcoming you back soon Spoorthi Gopalakrishna.Scott JGeneral Manager

10/10 Excellent

Mariah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check in. Quick and easy check out. Staff is so welcoming and friendly. Definitely will stay again!
Stayed 3 nights in Apr 2024
Response from Scott J on 29 Apr 2024
Dear Mariah,Thank you for choosing us, we appreciate your positive feedback about our staff, we are always trying to do our best to deliver a good experience for you and also glad to hear that you enjoyed your stay with us due to it!We hope your next stay is just around the corner, looking forward to welcoming you back soon Mariah.Thank you again for your kind words.Scott JGeneral Manager

10/10 Excellent

Elsje

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms, clean and comfortable
Stayed 1 night in Feb 2024
Response from Scott J on 29 Apr 2024
Dear Elsje, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much due to our recently renovated property, our cleaning standards.We look forward to your next visit Louai.Scott JGeneral Manager

10/10 Excellent

Yingmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Scott J on 28 Apr 2024
Dear YingminThank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit.Scott JGeneral Manager

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the heated pool, and really appreciated the cute welcome card the staff wrote and the snacks they left for everyone
Stayed 2 nights in Apr 2024
Response from Scott J on 24 Apr 2024
Dear Christina,Thank you for choosing us, we appreciate your positive feedback about our staff, we are always trying to do our best to deliver a good experience for you, and also glad to hear that you enjoyed your stay with us due to it!We hope your next stay is just around the corner, looking forward to welcoming you back soon Christina.Scott JGeneral Manager

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to shopping and transit.
Stayed 2 nights in Apr 2024
Response from Scott J on 24 Apr 2024
Dear Anna, Thank you for your comment on your last stay. Great to hear that you enjoyed your stay very much, we really like the location as well.We look forward to your next visit Anna.Scott JGeneral Manager

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The service is very good but the coffee maker in the room wasn't working
Stayed 1 night in Apr 2024
Response from Scott J on 22 Apr 2024
Dear Charles,Thank you for choosing us, we appreciate your feedback and for recognizing us for our service, we are always trying to do our best to deliver a good experience for you, and also glad to hear that you enjoyed your stay with us due to it!We hope your next stay is just around the corner, looking forward to welcoming you back soon Charles.Scott JGeneral Manager

4/10 Poor

Seyedmehran

Business traveller
Liked: Amenities
Disliked: Property conditions & facilities
They forgot to kerp plastic garbage bag in trash bin. Breakfast was not good. Elevator had issue one day.
Stayed 3 nights in Apr 2024
Response from Scott J on 24 Apr 2024
Dear Seyedmehran, Thank you for staying with us. I’m sorry to hear of your dissatisfaction. Would you like to discuss your stay with me directly? We can be reached at the hotel phone number.Regards, Scott J General Manager

10/10 Excellent

Yuki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Scott J on 18 Apr 2024
Dear Yuki, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit Yuki.Scott JGeneral Manager

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family of 4 really enjoyed our stay. Being right at the mall was great for shopping and the easy access to transportation made travels across the lower mainland really easy. The included breakfast was perfect to start our days and the staff were responsive and friendly. We didn’t get a chance to go in the pool but could see it was heated so next time. We will definitely go back. The Skytrain noise did not bother us but I was familiar with what to expect. They do provide ear plugs for those with greater desert it’s than I.
Stayed 4 nights in Apr 2024
Response from Scott J on 17 Apr 2024
Dear Allan, Thank you for your comment on your last stay. Great to hear that you enjoyed your stay very much due to our breakfast, staff and easy access to the mall, we really like the location as well.We look forward to your next visit Allan.Scott JGeneral Manager

8/10 Good

Bernis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay! Everything is accessible 👍😊
Stayed 2 nights in Apr 2024
Response from Scott J on 15 Apr 2024
Dear Bernis, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit.Scott JGeneral Manager

10/10 Excellent

Jessica

Stayed 3 nights in Apr 2024
Response from Scott J on 7 May 2024
Dear Jessica, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit.Scott JGeneral Manager

10/10 Excellent

cody

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reallly like location to sky train
Stayed 3 nights in Apr 2024
Response from Scott J on 14 Apr 2024
Dear Cody, Thank you for your comment on your last stay. Great to hear that you enjoyed your stay very much, we really like the location as well.We look forward to your next visit Cody.Scott JGeneral Manager

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Scott J on 14 Apr 2024
Dear David, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit.Scott JGeneral Manager

10/10 Excellent

Chenwei

Stayed 1 night in Apr 2024
Response from Scott J on 28 Apr 2024
Dear Chenwei, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit.Scott JGeneral Manager

10/10 Excellent

Nelly, Pico Rivera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Apr 2024
Response from Scott J on 7 Apr 2024
Dear Nelly, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit Nelly.Scott JGeneral Manager

6/10 Okay

Yalmer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY NICE HOTEL.
Stayed 1 night in Mar 2024
Response from Scott J on 7 Apr 2024
Dear Yalmer, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.I'm interest in knowing what we could have done to make your stay better. Would you like to discuss your stay with me directly? We can be reached at reservations@himetrotown.ca. We look forward to your next visit Yalmer.Scott JGeneral Manager

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for shopping and transportation
Stayed 2 nights in Mar 2024
Response from Scott J on 2 Apr 2024
Dear David, Thank you for your comment on your last stay. Great to hear that you enjoyed your stay very much, we really like the location as well.We look forward to your next visit David.Scott JGeneral Manager

8/10 Good

PAUL

Business traveller
Liked: Cleanliness, staff & service, amenities
Great stay for business
Stayed 3 nights in Mar 2024
Response from Scott J on 7 Apr 2024
Dear Paul, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit Paul.Scott JGeneral Manager

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 2 nights in Mar 2024
Response from Scott J on 7 Apr 2024
Dear Jennifer, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit.Scott JGeneral Manager

2/10 Terrible

Monirul, Victoria

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff and manager very rude.
Stayed 1 night in Mar 2024
Response from Scott J on 2 Apr 2024
Dear Monirul,Thank you for your comments. I have reviewed your thoughts with our team members who are sorry to hear that you thought their requests were rude. I do find that our guests regularly compliment our team members on their friendliness and apologize if this was not the case for your experience.Regards,Scott JohnsonGeneral Manager

10/10 Excellent

Angelyne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Scott J on 1 Apr 2024
Dear Angelyne, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit.Scott JGeneral Manager

10/10 Excellent

Corrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Scott J on 31 Mar 2024
Dear Corrie, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit.Scott JGeneral Manager

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Family friendly
Stayed 1 night in Mar 2024
Response from Scott J on 31 Mar 2024
Dear Sarah, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit.Scott JGeneral Manager

10/10 Excellent

Leanne

Travelled with family, Travelled with family and small children
Customer service was great! Location was also prime! Really loved that we could just go to the mall If we had a long day and didn’t want to trek anywhere with our two kids
Stayed 4 nights in Mar 2024
Response from Scott J on 30 Mar 2024
Dear Leanne,Thank you for all the feedback and comments on your recent stay.Great to hear that you were able to get around easily, you found our staff friendly and helpful and you enjoyed your stay very much.We look forward to your next visit.Scott J General Manager

10/10 Excellent

Yuanyuan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice location
Stayed 2 nights in Mar 2024
Response from Scott J on 30 Mar 2024
Dear Yuanyuan, Thank you for your comment on your last stay. Great to hear that you enjoyed your stay very much, we really like the location as well.We look forward to your next visit.Scott JGeneral Manager