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I liked enforced quiet hours, breakfast offerings were good and varied.
Elanor
Stayed 2 nights in May 2024
Response from Guest Services on 22 May 2024
Thank you for sharing your experience and the amazing 5/5 rating! All our guests' comfort is important to us, so to allow a few to ruin other guests' stay is something we do everything within our power to avoid. We're so pleased you enjoyed breakfast and we would love to welcome you back the next time you are in our area.
Thank you for sharing your positive experience and the 5/5 score, we are so pleased you enjoyed the hotel amenities and breakfast! We would love the privilege of welcoming you back the next time you are in the area.
The only thing I didn't like is requiring a full credit card to check in.
C. Jane
Stayed 5 nights in May 2024
Response from Guest Services on 20 May 2024
Thank you for sharing your experience, we are so pleased to see the 5/5 rating despite the dislike of the hotel policy of requiring a bank issued credit card that can be authorized for 100 at check in. It is unfortunate that we have had to adopt this practice, as all reputable hotels have, due to costs incurred by accepting limited and/or anonymous forms of security. We hope your stay experience was wonderful and that we will have the pleasure of welcoming you back!
Thank you for taking a moment to rate your stay and for your positive feedback about the team, we are thrilled to see the 5/5 score and that you had a great experience! We would love the privilege of welcoming you back the next time you are in our area.
Thank you for taking a moment to share your great rating of your recent stay, we are so happy to see the 5/5 score! We would love to welcome you back the next time you are in our area.
Thank you for taking a moment to rate your recent stay, we are so pleased that you found your stay to be quiet and that it was a 5/5 experience. We would love the privilege of welcoming you back the next time you are in our area!
Thank you for sharing your experience, we are sorry to learn that your stay did not meet your expectations. Please, if you were to return, request a room on the woodland side of the hotel as it is quite peaceful on that side. We hope we see you again the next time your travels bring you to our area.
Thank you very much for posting your rating of your recent stay, we are thrilled to see the 5/5 score! It would be great if we could have the pleasure of welcoming you back the next time you are in our area.
Thank you for sharing your rating of your recent stay, we truly appreciate the 5/5 score and hope you enjoyed your time with us! We hope we have the privilege of welcoming you back.
8/10 Good
Graham
Travelled with partner
10 May 2024
Liked: Cleanliness, staff & service, amenities
Garbage in trees and around property.
Limited seating for breakfast.
However over a great place, we will stay again.
Graham
Stayed 3 nights in May 2024
Response from Guest Services on 10 May 2024
Thank you for sharing your experience. Yes, the crows around us like to lift and drop items in our trees, we do try to keep on top of it. That's one of the hazards of being nestled into a woodland area. We are please to learn you will return, we look forward to welcoming you back!
Check in was easy although I was charged twice for my damage deposit but once found out it was reversed immediately. Breakfast was good.
Sherine
Stayed 1 night in Apr 2024
Response from Guest Services on 10 May 2024
Thank you for taking the time to post your positive experience, we love seeing the 5/5 rating! We're glad you enjoyed the breakfast and we hope we see you again soon!
4/10 Poor
William
Travelled with family
6 May 2024
Disliked: Staff & service, amenities
Overpriced. Lack of value. Even with the high price we paid staff was unwilling to consider a later check out on a Sunday under any circumstance even though the hotel was not near capacity for that night.
William
Stayed 2 nights in May 2024
Response from Guest Services on 6 May 2024
Thank you for taking a moment to share your experience, we are sorry to learn we did not meet your expectations. Posted check out time is 11am and leeway to 12pm is offered based upon availability even for non-IHG Rewards Club members and it appears we were able to offer you that courtesy extension, we are sorry that it still did not meet your expectations. We are priced competitively in our market and offer parking, WIFI and breakfast with our rates with full facilities such as: coin laundry, pool, whirlpool, sauna and fitness room - however we understand that rates have increased this year for all properties and compared to last year it hits the pocketbook harder. We are sorry you felt your stay was less than a 5/5 experience and wish you successful travels in the future.
10/10 Excellent
Umesh
Travelled with family
2 May 2024
Liked: Amenities
Excellent service
Umesh
Stayed 3 nights in Apr 2024
Response from Guest Services on 2 May 2024
Thank you for your kind words and great rating, we are thrilled you enjoyed the team's service and it was our pleasure to host your stay. We hope we have the privilege of welcoming you back!
What i liked is that its close to highway and its a reasonable price.
Joan
Stayed 1 night in May 2024
Response from Guest Services on 2 May 2024
Thank you for your review, we are so pleased to see the 5/5 rating and that you appreciated the location and rate. We hope we have the pleasure of welcoming you back!
10/10 Excellent
Vavneet
1 May 2024
Vavneet
Stayed 1 night in Apr 2024
Response from Guest Services on 22 May 2024
Thank you for taking a moment to post your great rating of your recent stay, we appreciate the 5/5 score and hope you enjoyed your stay with us! We would love to welcoming you back the next time life brings you our way.
The staff have been friendly and helpful. The suites are clean and well maintained. Although they try to keep guest quiet there were a number of guests running from room to room letting the doors slam and it was non stop for an hour. Their suite phones have a button to contact front desk which didn’t work. So if you hit the 9 button then the front desk you get 911 and have to wait in your suite until the police have checked it out. Other than that it is a great, clean place to stay.
Joshua
Stayed 2 nights in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you for sharing your positive feedback and the great rating, we are pleased you found the suites to be clean and the team to be helpful and friendly. We apologize for the front desk button not working on your phone and the subsequent miss-dialing of 911, this will be looked in to and we appreciate you bringing it to our attention. We hope we have the pleasure of welcoming you back the next time you are in our area!
Lovely place, lots of trees, the bed was very comfortable!
Lorraine
Stayed 1 night in Apr 2024
Response from Holiday Inn Express & Suites on 26 Apr 2024
Hello Lorraine,We are so glad you enjoyed your stay and found the bed so comfortable.We love all the trees too and are looking forward to all the flowers coming into bloom.We hope you can come stay soon and enjoy them too!Thank you very much,
8/10 Good
Dana
24 Apr 2024
Dana
Stayed 4 nights in Apr 2024
Response from Guest Services on 15 May 2024
Thank you for sharing your rating of your recent stay, we hope you enjoyed the hotel and team. We would appreciate the privilege of welcoming you back the next time you are in our area and we will strive to earn a 5/5 rating!
2/10 Terrible
Herb
16 Apr 2024
Liked: Cleanliness, staff & service
Herb
Stayed 2 nights in Apr 2024
Response from Guest Services on 18 Apr 2024
Thank you for taking a moment to rate your recent stay. We are very sorry to see your experience fell short of your expectations. We would very much appreciate receiving more information on where we fell short so that we may take steps to address any issues, we encourage you to please reach out to the hotel directly with more information. If we don't hear from you, we understand, and we hope we are given another opportunity to provide you with a fully successful and enjoyable stay.
Breakfast was very good. Lots of choices. Nice staff. Good location.
Ronda
Stayed 1 night in Apr 2024
Response from Guest Services on 15 Apr 2024
Thank you for the wonderful rating and for posting your experience. We are so pleased you enjoyed breakfast, our team and our location. We hope we have the pleasure of welcoming you back soon!
6/10 Okay
Sudeep
12 Apr 2024
Sudeep
Stayed 1 night in Apr 2024
Response from Guest Services on 15 Apr 2024
Thank you for taking a moment to share your rating of your recent stay. We are saddened that your experience only warranted a 3/5 rating and invite you to contact the property directly if there was anything we could address. We would love to welcome you back and, as always, the team will strive to provide a 5/5 experience!
Thank you for rating your recent stay, we are so pleased that you felt safe and appreciated the cleanliness the housekeeping department works so hard to achieve. We hope we have the pleasure of welcoming you back!
6/10 Okay
Dharamjeet
11 Apr 2024
Dharamjeet
Stayed 1 night in Apr 2024
Response from Guest Services on 2 May 2024
Thank you for sharing your rating of your recent stay. We are sorry to see we did not fully meet your expectations. If you wish to share any concerns or issues kindly reach out to the property directly as we would appreciate knowing where we can make improvements. We hope we have the opportunity to provide you with a fully successful stay!
We booked a king suite and this room was beyond our expectations. It was big, bright, clean and well laid out. I will definitely return.
Jaswant
Stayed 1 night in Apr 2024
Response from Guest Services on 9 Apr 2024
We love it when guest say their expectations were exceeded at our property, we are so pleased you enjoyed your room! Thank you for posting your positive feedback and we look forward to welcoming you back.
10/10 Excellent
Diana, Langley
Travelled with family
9 Apr 2024
Liked: Amenities
The staff were warm and welcoming. The room was clean and comfortable. The breakfast was delicious!
Diana
Stayed 1 night in Apr 2024
Response from Guest Services on 9 Apr 2024
Thank you for the great score and kind feedback, we are so glad you enjoyed your room, the breakfast, and the team. We hope we see you again the next time you are in our area!
10/10 Excellent
Deanna
8 Apr 2024
Deanna
Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you for taking the time to rate your recent stay, we are so happy to see the 5/5 score! We hope you enjoyed your time at our property and were comfortable. We would love the privilege of welcoming you back!
Stayed 3 nights for business in the area.
Clean and quiet.
Great hot breakfast included in my rate.
Enjoyed the gym, sauna, hot tub and pool facilities.
Recommended by me
Patrick
Stayed 3 nights in Apr 2024
Response from Guest Services on 9 Apr 2024
Thank you for the great feedback and rating! We're thrilled you were comfortable and enjoyed the amenities while away from home on business, we would love to welcome you back the next time you are in our area.
10/10 Excellent
Sundeep
Travelled with family, Travelled with family and small children
Great syay here. Staff was absolutely very very friendly. Room was very spacious and clean syaff was excellent. Will definitely come back and stay.
Sundeep
Stayed 3 nights in Apr 2024
Response from Guest Services on 5 Apr 2024
Thank you for taking the time to share your positive experience, we are thrilled you enjoyed your room and the team's friendliness. This is the kind of review we strive for, the team truly does care about our guests' comfort and it was our pleasure to host your stay. We look forward to welcoming you back!
10/10 Excellent
James
Travelled with family, Travelled with family and small children
Easy check in. Good hot breakfast. Clean. Accommodated request for extra trash can.
James
Stayed 2 nights in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you for posting your great feedback regarding your stay, we are so happy the team's goal of meeting our guests' expectations and going beyond was appreciated and we love reading the positive comments. We hope we have the pleasure of welcoming you back!
Thank you for sharing your positive feedback, we are thrilled you enjoyed the breakfast and appreciated the room attendant team's efforts! We would love to welcome you back.
Staff were amazing and a good breakfast. Only thing that would be nice is possibly some non-slip tape in the bathtub
Shelley
Stayed 5 nights in Mar 2024
Response from Guest Services on 26 Mar 2024
Thank you for the great score and positive feedback! All tubs and shower surfaces have been treated with an anti-slip coating, however if there is shower gel or soap in the tub it can get slippery. We do have bath mats available at the front desk upon request for any guest wishing extra stability. We thank you for your feedback and we will also check the coating to ensure it is still providing the necessary grip. We hope we have the pleasure of welcoming you back!
Thank you for taking a moment to rate your stay, we love seeing the 5/5 score and hope you enjoyed your time with us. We hope we have the privilege of welcoming you back!
10/10 Excellent
Robert
24 Mar 2024
Liked: Property conditions & facilities
Robert
Stayed 2 nights in Mar 2024
Response from Guest Services on 26 Mar 2024
Thank you for taking the time to share your positive rating of your stay with us, we are thrilled you felt your experience deserved a 5/5 score! We hope we have the pleasure of welcoming you back the next time you are in our area.
Very clean room and hotel, great location as it is close to the highway. No complaints and would recommend 👌
Aman
Stayed 3 nights in Mar 2024
Response from Guest Services on 22 Mar 2024
Thank you for sharing your positive experience, we are so happy to learn you enjoyed your stay and we really appreciate your recommendation. We would love the pleasure of welcoming you back!
Enjoyed my stay, breakfast many good selections, staff helpful, friendly & courteous. Comfortable beds & neat room lighting & decor.
Elisa
Stayed 7 nights in Mar 2024
Response from Guest Services on 11 Mar 2024
Thank you for sharing your experience and for the positive feedback on the room, breakfast and our team. We love the 5/5 rating and are so glad you enjoyed your stay with us! We hope we have the pleasure of welcoming you back the next time you are in our area.
8/10 Good
mark
7 Mar 2024
Liked: Property conditions & facilities
mark
Stayed 2 nights in Feb 2024
Response from Guest Services on 11 Mar 2024
Thank you for taking a moment to rate your recent stay, we hope you were comfortable and felt at home. We would love the opportunity to welcome you back!
Thank you for taking a moment to post your rating of your recent stay, we are thrilled to see the 5/5 score! We would love the opportunity to host your next stay in the area.
Thank you for taking the time to post your review, we love it when guests say they will come stay with us again! We look forward to welcoming you back and we will strive to earn that last star.
Thank you for posting your review, we are so pleased to see the 5/5 rating and that you enjoyed the breakfast! We would love the pleasure of welcoming you back the next time you are in our area.
The gentleman who checked me in was quick, friendly and knowledgeable.
sheena
Stayed 1 night in Feb 2024
Response from Guest Services on 26 Feb 2024
Thank you for taking a moment to share your wonderful 5/5 rating and kind words about our team member, we are thrilled you enjoyed your stay and that your welcome had a positive impact on your time with us! We hope we have the privilege of welcoming you back.
Thank you for your positive feedback, we appreciate your time taken to share your experience. We love seeing the 5/5 rating and are so pleased your stay was successful, we hope we have the pleasure of welcoming you back soon!
10/10 Excellent
Manak
24 Feb 2024
Nice place and courteous staff
Manak
Stayed 1 night in Feb 2024
Response from Guest Services on 26 Feb 2024
Thank you for taking the time to share your positive experience, we are thrilled you enjoyed your stay and appreciate the 5/5 rating and your kind words about the team. We would love the pleasure of welcoming you back the next time you are in the area!
Thank you for taking a moment to post your review and score, we are so happy to see the 5/5 rating and love your "amazing" comment! We hope we have the pleasure of welcoming you back soon.
8/10 Good
Jaskaran
19 Feb 2024
Jaskaran
Stayed 1 night in Feb 2024
Response from Guest Services on 21 Feb 2024
Thank you for sharing your rating of your recent stay with us, we value your feedback and appreciate you letting us know if we met your expectations. Please feel free to contact us if any part of your stay disappointed you. We hope we have the opportunity to welcome you back and we will once again strive to earn a 10/10 rating!
10/10 Excellent
Mohamad Saed
16 Feb 2024
Mohamad Saed
Stayed 2 nights in Feb 2024
Response from Guest Services on 18 Feb 2024
Thank you for sharing your rating of your recent stay with us, we are so happy to see the 10/10 score! We would love to welcome you back the next time you are in our area.
4/10 Poor
Japji
Travelled with partner
13 Feb 2024
Liked: Cleanliness, staff & service, amenities
Room was spacious but the washroom was not properly working
Japji
Stayed 1 night in Feb 2024
Response from Guest Services on 14 Feb 2024
Thank you for providing this valuable feedback, we do hope you reported the issue when you were here so that we could address it immediately. We are sorry this had such a negative impact on your stay, we hope we are given the opportunity to show you that this was an exception and provide you with a fully successful stay.
A common issue with Holiday inn express is that the USB hubs are broken. theres enough of them in the room but most of them arent working.
Andre
Stayed 1 night in Jan 2024
Response from Guest Services on 7 Feb 2024
Thank you for sharing your feedback, we do understand how frustrating it may be to have outlets not working as they should and we apologize for the inconvenience. We will investigate further to see if this issue can be resolved. We hope we will have the pleasure of welcoming you back!
Very clean and excellent environment good friendly staff 👍
Sukhvir
Stayed 1 night in Jan 2024
Response from Guest Services on 30 Jan 2024
Thank you for taking a moment to post your positive feedback! We love seeing and appreciate the 5/5 rating and your kind words about the property's cleanliness and team's friendliness. We hope we have the privilege of welcoming you back soon.
2/10 Terrible
Navjot
29 Jan 2024
Nothing to like
Navjot
Stayed 1 night in Jan 2024
Response from Guest Services on 29 Jan 2024
Thank you for sharing your experience, we are so sorry to see we did not meet your expectations. Please feel free to reach out to the hotel directly and share where we disappointed you, we would appreciate the opportunity to respond to your specific concerns. We hope you will give us another opportunity to provide you will a fully successful stay.