Outdoor pool, a heated pool, pool umbrellas, pool loungers
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Reviews of Fairmont Waterfront

4.5 out of 5
Fairmont Waterfront
900 Canada Place Way, Vancouver, BC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1038 out of 1470 reviews" "
Rating 8 - Good. 271 out of 1470 reviews" "
Rating 6 - Okay. 84 out of 1470 reviews" "
Rating 4 - Poor. 44 out of 1470 reviews" "
Rating 2 - Terrible. 33 out of 1470 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

William

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not worth the pricetag
Stayed 1 night in May 2024

10/10 Excellent

Tami

Liked: Staff & service, amenities, property conditions & facilities
Clean, fast and easy check in. Perfect location for cruise
Stayed 1 night in May 2024
Response from Fairmont Waterfront. on 26 May 2024
Good day Tami, Thank you for your feedback. We glad to hear that enjoyed check-in experience, cleanness and our building, overall. SincerelyElizabeth Van HooydonkDirector of Operations

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is beautiful! However, there are a few concerns regarding extra charges. The hotel charges $71 per day for parking. While you can park offsite for $30 per day at the nearby mall, this option is not part of the hotel, and you will be charged again for each additional hour if you leave and return. It’s a 5-minute walk, which is manageable but not convenient. Additionally, there's a $35 daily resort fee. Although this can be used for other services, it must be redeemed by 12 PM each day, or it's forfeited. The hotel's café serves Starbucks coffee, which is a nice touch and can be used as part of the resort fee program, but it closes at 11 AM on weekdays. Overall, we loved the hotel, but the extra charges can add up quickly, especially if you’re on a budget.
Stayed 1 night in Apr 2024
Response from Fairmont Waterfront on 25 May 2024
Thank you for your review. We believe this review is intended towards another hotel. However, we thank you for taking the time to write your review.

10/10 Excellent

Eddie, Renton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view, clean and nice staffing
Stayed 2 nights in Apr 2024
Response from Fairmont Waterfront on 24 May 2024
Thank you for sharing your feedback. We thank you for your compliment and we are delighted to hear that you enjoyed your stay with us. We look forward to seeing you again soon.

8/10 Good

Edmond

Stayed 1 night in May 2024
Response from Fairmont Waterfront on 25 May 2024
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and location
Stayed 2 nights in May 2024
Response from Fairmont Waterfront on 24 May 2024
Thank you for sharing your review. We are delighted to hear that you enjoyed your stay and the location of the hotel. We hope to see you again soon.

10/10 Excellent

mayada

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was very good
Stayed 2 nights in Apr 2024
Response from Fairmont Waterfront on 24 May 2024
Thank you for sharing your review. We are delighted to hear that you enjoyed your stay, and we hope to see you again soon.

10/10 Excellent

YOUNGTEAK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT TO STAY
Stayed 1 night in May 2024
Response from Fairmont Waterfront on 24 May 2024
Thank you for your sharing your review. We are delighted to hear that you enjoyed your stay and we look forward to seeing you again soon.

10/10 Excellent

HAIM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Fairmont Waterfront on 24 May 2024
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Kaylah Ashley, Toronto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised! I expected a well curated traditional hotel experience from the Fairmont. The Fairmont Waterfront has done an excellent job at keeping the best parts of traditional hotel experience while with new modern/digital touches. The Le Labo partnership was also an incredible surprise. I will be visiting again - I absolutely loved it!
Stayed 2 nights in May 2024
Response from Francois Bouchard, Guest relations manager on 21 May 2024
Thank you so much for your fantastic review, we're glad you enjoyed your stay with us. We hope to see you again!Fairmont Waterfront

8/10 Good

Chunghyun

Liked: Cleanliness, staff & service, property conditions & facilities
The room was not ready, so we waited until 3:40. Other than check-in, other things were perfect. Will be back.
Stayed 1 night in May 2024
Response from Guest Relation Manager on 21 May 2024
Thank you for your review. We are looking forward to welcome you back in the near future.

10/10 Excellent

Elvira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff are excellent in communication with guests. Great amenities. Beds could use newer quilts :)
Stayed 1 night in May 2024
Response from Guest Relation Manager on 21 May 2024
Thank you for your review. We are looking forward to welcome you back in the near future.

8/10 Good

SUBARNA

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Relation Manager on 21 May 2024
Thank you for your review. We are looking forward to welcome you back in the near future.

10/10 Excellent

Irving

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury hotel with an excellent location, evetything is walking by…..shopping centers/Restaurants/Bars/Subway
Stayed 6 nights in May 2024
Response from Fairmont Waterfront on 19 May 2024
Thank you for sharing your review. We are delighted to hear that you enjoyed your stay, and the location of our property. We hope to see you again soon.

10/10 Excellent

Ashok

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Fairmont Waterfront. on 19 May 2024
Good day Ashok, Thank you for your feedback. We appreciate your time spent with us at Fairmont Waterfront. We glad to hear that you enjoyed your stay. Sincerely,Elizabeth Van HooydonkDirector of Operations.

10/10 Excellent

Eve

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Fairmont Waterfront on 19 May 2024
Thank you for sharing your review. We hope to see you again soon.

10/10 Excellent

Deirdre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Guest Relation Manager on 20 May 2024
Thank you for your review. We are looking forward to welcome you again in the near future.

8/10 Good

Franz, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice view and nice patio off room
Stayed 1 night in May 2024
Response from Guest Relation Manager on 15 May 2024
Thank you for your your feedback. We are looking forward to see you again in the future.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice Hotel, would stay again.
Stayed 1 night in Apr 2024
Response from Francois Bouchard, Guest relations manager on 14 May 2024
Thank you for your feedback, we're glad you enjoyed your stay with us.

8/10 Good

Lourdes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to Disneyland, but the room was dirty when we checked in
Stayed 2 nights in Mar 2024
Response from Francois Bouchard, Guest relations manager on 13 May 2024
Thank you for your feedback, we're glad you enjoyed the location of our property. Our sincere apologies regarding the cleanliness issues you've encountered, certainly share your concerns while on property and we will ensure that you receive a room up to standards.

10/10 Excellent

Harold

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in May 2024
Response from Francois Bouchard, Guest relations manager on 7 May 2024
Thank you for your feedback, we're glad you enjoyed your stay with us.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
The location was great and convenient for dining, walking the harbour, walking downtown
Stayed 4 nights in Apr 2024
Response from Fairmont Waterfront. on 5 May 2024
Good day Victoria, Thank you for your feedback and we are glad to hear you enjoyed your stay, especially the location! Sincerely, Elizabeth Van HooydonkDirector of Operations

8/10 Good

Natthapa, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view love it
Stayed 1 night in Apr 2024
Response from Fairmont Waterfront on 4 May 2024
Thank you for sharing your review. We hope to see you again soon.

10/10 Excellent

Stephanie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property The staff is amazing Cannot beat the location
Stayed 2 nights in Apr 2024
Response from Fairmont Waterfront on 3 May 2024
Thank you for sharing your review. We are delighted to hear that you enjoyed your stay and we hope to see you again soon.

8/10 Good

Anshul, Houston

Stayed 1 night in Apr 2024
Response from Fairmont Waterfront. on 26 May 2024
Good day Anshul, Thank you for your feedback. We glad to hear that you enjoyed your stay, overall. SincerelyElizabeth Van HooydonkDirector of Operations

10/10 Excellent

Cristina

Stayed 1 night in Apr 2024
Response from Guest Relation Manager on 22 May 2024
Thank you for your review. We are looking forward to welcome you back in the near future.

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from Fairmont Waterfront on 3 May 2024
Thank you for your review. We hope to see you again.

8/10 Good

Mary Grace, Fairfield

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
cozy
Stayed 3 nights in Apr 2024
Response from Fairmont Waterfront. on 30 Apr 2024
Good day Mary Grace, Thank you for your feedback and we appreciate your time at Fairmont Waterfront. We are glad to hear you had a cozy stay with us and enjoyed our building overall. Sincerely Elizabeth Van HooydonkDirector of Operations

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lol
Stayed 1 night in Apr 2024
Response from Francois Bouchard, Guest relations manager on 1 May 2024
Thank you for your feedback, we're glad you enjoyed your stay with us.

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious, well decorated and clean. The view of the water front was the best!
Stayed 1 night in Apr 2024
Response from Francois Bouchard, Guest relations manager on 29 Apr 2024
Thank you for your feedback, we're glad you enjoyed your stay with us.

10/10 Excellent

Ena

Stayed 1 night in Apr 2024
Response from Fairmont Waterfront. on 19 May 2024
Good day Ena, Thank you for your feedback. We appreciate your time spent with us at Fairmont Waterfront. We glad to hear that you enjoyed your stay. Sincerely,Elizabeth Van HooydonkDirector of Operations.

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Fairmont Waterfront. on 30 Apr 2024
Good day Chris, Thank you for your feedback and we appreciate your time at Fairmont Waterfront. We are glad to hear you enjoyed the view and our building overall. Sincerely Elizabeth Van HooydonkDirector of Operations

8/10 Good

Lindsey

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Staff was lovely and accommodating. Room was beautiful except a few high traffic surfaces left dirty, light fixtures in bathroom hadn’t been dusted or cleaned.
Stayed 1 night in Apr 2024
Response from Fairmont Waterfront on 4 May 2024
Thank you for sharing your review. We apologize for the disappointment experienced with your stay. Please rest assured that we are addressing the matters to avoid future occurrences. We hope to see you again.

10/10 Excellent

David

Stayed 1 night in Apr 2024
Response from Guest Relation Manager on 19 May 2024
Thank you for your feedback. We are looking forward to welcome you again in the near future.

8/10 Good

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Hard to make the gold floor worth the extra cost. Next time we will take a room with a veiw instead of access to the gold lounge.
Stayed 2 nights in Apr 2024
Response from Fairmont Waterfront on 4 May 2024
Thank you for sharing your review. We apologize for any disappointment experienced in our Fairmont Gold. We look forward to welcoming you back to Fairmont Waterfront.

10/10 Excellent

Martin, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Francois Bouchard, Guest relations manager on 29 Apr 2024
Thank you for your feedback, we're glad you enjoyed your stay with us.

10/10 Excellent

Claire, surrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Apr 2024
Response from Francois Bouchard, Guest relations manager on 29 Apr 2024
Thank you for your feedback, we're glad you enjoyed your stay with us.

10/10 Excellent

Navdeep

Stayed 1 night in Apr 2024
Response from Guest Relation Manager on 19 May 2024
Thank you for your feedback. We are looking forward to welcome you again in the near future.

8/10 Good

Andrea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel only con was having to pay extra to have our vehicle in a secure parking lot.
Stayed 1 night in Apr 2024
Response from Francois Bouchard, Guest relations manager on 29 Apr 2024
Thank you for your feedback, we're glad you enjoyed your stay with us.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Francois Bouchard, Guest relations manager on 29 Apr 2024
Thank you for your feedback, we're glad you enjoyed your stay with us.

10/10 Excellent

katherine kimball

Business traveller, Travelled with partner
It was a beautiful property. The staff was extremely friendly and helpful. I would definitely recommend the Fairmont Waterfront
Stayed 3 nights in Apr 2024
Response from Guest Relation Manager on 28 Apr 2024
Thank you for your feedback. We are looking forward for welcome you back at Fairmont Waterfront in the near future.

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Took the train from the airport and just a few minutes short walk to the Fairmont. Great service at checkin. Lovely quiet room. Food service great. Comfortable bed and room. Would recommend.
Stayed 1 night in Apr 2024
Response from Fairmont Waterfront. on 28 Apr 2024
Good day Jane, Thanks for staying with us. We appreciate your feedback! and we are glad to hear that you enjoyed your stay!Sincerely,Elizabeth Van HooydonkDirector of Operations

4/10 Poor

Amit

Stayed 1 night in Apr 2024
Response from Guest Relation Manager on 19 May 2024
Thank you for your feedback. Should you wish to discuss further regarding your stay experience, please kindly reach out to us directly and we are delighted to assist further.

8/10 Good

charla

Stayed 4 nights in Apr 2024
Response from Fairmont Waterfront on 17 May 2024
Thank you for your review. We look forward to seeing you again in the near future.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are so specious and clean. Staff is very nice and the restaurant has great food esp the Saturday and Sunday bottomless brunch . Loved it
Stayed 3 nights in Apr 2024
Response from Fairmont Waterfront on 28 Apr 2024
Thank you for sharing your review. We appreciate your compliment towards our staff, and we are delighted to hear that you enjoyed your brunch in our restaurant. We hope to see you again soon.

10/10 Excellent

Nissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am always amazed at the service level at Fairmont properties. Not only were we upgraded because of a birthday, but they pre-arranged to have cake waiting in the room for us. They truly go above and beyond to make your stay special. The rooftop pool was lovely and the proximity to the sky train and Stanley park was perfect! We will for sure be back!
Stayed 1 night in Apr 2024
Response from Fairmont Waterfront on 28 Apr 2024
Thank you for sharing your review. We are delighted to hear that you enjoyed your stay, and we truly appreciate your compliment towards our team. It will serve as encouragement to continue our dedication towards our guests. We hope to see you again in the near future.

10/10 Excellent

Russell, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed and bedding, excellent shower and products, great view from the room, would definitely stay again
Stayed 2 nights in Apr 2024
Response from Fairmont Waterfront. on 26 Apr 2024
Good day Russell, Thank you for your feedback and we are glad to hear you enjoyed our bedding, products and the view! We are looking forward to welcoming you back.Sincerely, Elizabeth Van HoodydonkDirector of Operations

10/10 Excellent

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Mar 2024
Response from Fairmont Waterfront. on 26 Apr 2024
Good day Omar, Thank you for your feedback and we are glad to hear you enjoyed your stay. Sincerely, Elizabeth Van HoodydonkDirector of Operations

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Francois Bouchard, Guest relations manager on 26 Apr 2024
Thank you for your feedback, we're glad you enjoyed your stay with us.