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Reviews of Abercorn Hotel, Trademark Collection by Wyndham

3.5 out of 5
Abercorn Hotel, Trademark Collection by Wyndham
9260 Bridgeport Road, Richmond, BC

Reviews

8.0

Very good

Rating 10 - Excellent. 957 out of 2450 reviews" "
Rating 8 - Good. 825 out of 2450 reviews" "
Rating 6 - Okay. 341 out of 2450 reviews" "
Rating 4 - Poor. 202 out of 2450 reviews" "
Rating 2 - Terrible. 125 out of 2450 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

ERIKA

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
THE WORST BUFFET BREAKFAST WE'VE EVER BEEN TO! SMALL SELECTION, SMALL SEATING AREA. OUR HOTEL ROOM DOOR KNOB BROKE, HAD TO CHANGE ROOMS, CARD WOULDN'T WORK THERE EITHER. WILL DEFINITELY NOT BE A FUTURE GUEST OR RECOMMEND TO OTHERS.
Stayed 2 nights in Mar 2024
Response from Abercorn on 27 May 2024
Dear Guest,We apologise for the poor experience and will address this with the management.Best regards,Abercorn Hotel

10/10 Excellent

Steve

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient.
Stayed 2 nights in May 2024
Response from Abercorn on 27 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

4/10 Poor

Kai

Disliked: Staff & service, amenities, property conditions & facilities
Very dated. One small wonky elevator. Would be low on my list of local places to stay
Stayed 1 night in May 2024
Response from Abercorn on 27 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

10/10 Excellent

Arvind

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Very convenient location, right next to couple of Asian restaurants. The staff (Midori) and others were extremely helpful to accommodate our requests. Room was clean and well kept. Could have used a microwave oven in the room instead walking to the Iobby to use the microwave.
Stayed 1 night in May 2024
Response from Abercorn on 27 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

6/10 Okay

Keith

Travelled with family, Travelled with partner
Liked: Staff & service
Rooms were ok,but hallways smelled,breakfast buffet was good but pricey. Nothing in the area to eat but asian cuisine, no grocery stores other than asian just not suitable.
Stayed 1 night in May 2024
Response from Abercorn on 27 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was a little dated but clean and comfortable. Restaurant at hotel was expensive. Fast food was a couple of blocks away. The public streets had a lot of trash and overgrowth but not a bad walk to restaurants.
Stayed 1 night in May 2024
Response from Abercorn on 27 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

2/10 Terrible

Don

Disliked: Property conditions & facilities
Conditions very average for the price. Had to wait a long time for the shuttle Didn't have a microwave in the room and limited restaurants in the area. The continental breakfast listed was in a bag and not very good.
Stayed 1 night in May 2024
Response from Abercorn on 27 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
The free shuttle was a huge plus!!!
Stayed 1 night in May 2024
Response from Abercorn on 27 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

8/10 Good

Garland, Mount Crawford

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Property was old and needed updates, ex. shower, hallways.
Stayed 1 night in May 2024
Response from Abercorn on 24 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous front desk, very helpful! Nice free bag breakfast. Room vnice. Just a 10 minute walk to Quiznos subs, Superb pizza place, a restaurant, taco place, A&W place. :)
Stayed 2 nights in May 2024
Response from Abercorn on 24 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Old world charm
Stayed 1 night in May 2024
Response from Abercorn on 27 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

8/10 Good

nate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. It's unfortunate that they changed their breakfast policy without notifying the customers in advance--it bordered on "bait and switch," and many folks weren't happy about it.
Stayed 3 nights in May 2024
Response from Abercorn on 22 May 2024
Dear Guest,Thank you for staying with us and we will have this addressed with the management.Best regards,Abercorn Hotel

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they did a great job of keeping up an old hotel and making it clean.
Stayed 1 night in May 2024
Response from Abercorn on 20 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

6/10 Okay

Thomas

Travelled with family
Was not as advertised, breakfast was not included, they wanted $18 for breakfast. Airplane noise at night time.
Stayed 3 nights in May 2024
Response from Abercorn on 20 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

8/10 Good

Anders

Travelled with group
Liked: Cleanliness, staff & service
A bit dated but large room and well kept. Not much to do or see in the area but good for one or two night before or after flights. Good value.
Stayed 1 night in May 2024
Response from Abercorn on 20 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

10/10 Excellent

Maura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Abercorn on 21 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

4/10 Poor

Lingyun

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Abercorn on 20 May 2024
Dear Guest,We will address this with the management, thank you for staying we us and we hope to see you again.Best regards,Abercorn Hotel

4/10 Poor

Greg

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This an old property that needs updating. Not sure if the bedding was changed since we found black hairs in the sheets.
Stayed 1 night in May 2024

8/10 Good

Ma Remedios

Travelled with group
Liked: Staff & service
Hotel too musty smelling and in general old looking tho staff very nice and accommodating
Stayed 4 nights in May 2024
Response from Abercorn on 20 May 2024
Dear Guest,we appreciate your feedback and will address this with management.Best regards,Abercorn Hotel

2/10 Terrible

Jordann

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The room is falling apart is not well maintained. There are holes in the floor and under the bathroom door. The shower head was too short for me to get under (I’m 5’7). There was hair in the shower. Spiderwebs in the bathroom. The duvet was dirty and had blood stains on it.
Stayed 1 night in May 2024
Response from Abercorn on 17 May 2024
Dear Guest,We will address this with the management we apologise for this and if you have further concerns feel free to reach us.Best regards,Abercorn Hotel

8/10 Good

Siesgfried

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place close to the airport
Stayed 1 night in May 2024
Response from Abercorn on 16 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best Regards,Abercorn Hotel

4/10 Poor

Ling

Travelled with family
Disliked: Amenities, property conditions & facilities
Outdated fixtures; shower curtains doesn't look clean, tiles and grout discolored, porcelain sink and acrylic bathtub had cracks, faucet runs strong but reduces to a stream in seconds, towels were more like rags - way past its prime and felt waxed, fridge wasn't cold, closet was awkwardly situated facing the bed, room curtains was not snug on the track & feels old and uncleaned, carpet feels sticky for some reason.... at least the bed looks clean and hopefully the linens were fresh. Can use a lot of improvement starting with newer towels & softer linens. Was probably once a nice little boutique hotel fallen to a lack of investment.
Stayed 1 night in May 2024
Response from Abercorn on 15 May 2024
Dear Guest,We appreciate your feedback and will have this addressed with the management. Thank you.Best regards,Abercorn Hotel

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good… I will return.
Stayed 1 night in Apr 2024
Response from Abercorn on 15 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

10/10 Excellent

robert

Travelled with partner
Liked: Amenities
Older hotel but nice
Stayed 1 night in May 2024
Response from Abercorn on 15 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

6/10 Okay

Bob

Stayed 1 night in May 2024
Response from Abercorn on 15 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

6/10 Okay

Shelley

Travelled with group
.
Stayed 1 night in May 2024
Response from Abercorn on 14 May 2024
Dear Guest,Thank you for staying with us and have a nice day.Best regards,Abercorn Hotel

4/10 Poor

Judy H

Disliked: Amenities, property conditions & facilities
Outdated. Missing light bulb.
Stayed 1 night in May 2024
Response from Abercorn on 14 May 2024
Dear Guest,Thank you for staying with us and have a nice day.Best regards,Abercorn Hotel

6/10 Okay

Charles

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Need significant cleaning. No point in offering complementary coffee if it is always empty. Parking lot is more landfill than secure parking lot
Stayed 2 nights in May 2024
Response from Abercorn on 13 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good. Dining options limited
Stayed 1 night in May 2024
Response from Abercorn on 13 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

2/10 Terrible

Paul, Tucson

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They did not honor the advertised amenities that where listed at the time I booked the room. They did not honor the amenities listed in the card that they gave me at check in. Run down facilities, no window draperies, dangerous steps into the toilet/shower area
Stayed 1 night in May 2024
Response from Abercorn on 13 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

6/10 Okay

Margie, Des Moines

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was pretty old. Power tripped when we used the coffee maker and iron.
Stayed 2 nights in May 2024
Response from Abercorn on 13 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

10/10 Excellent

Kemar, Silton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to get to
Stayed 1 night in May 2024
Response from Abercorn on 13 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

10/10 Excellent

Ruth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in May 2024
Response from Abercorn on 13 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

4/10 Poor

lauri, atlanta

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very run down. Very noisy. The breakfast was beyond bad. The front desk staff were super nice.
Stayed 1 night in May 2024
Response from Abercorn on 13 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

10/10 Excellent

Maydean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great and the hotel was clean. You said there would be a breakfast which I found a little disappointing, It was a sack breakfast, not what I was expecting.
Stayed 1 night in Apr 2024
Response from Abercorn on 10 May 2024
Dear Guest,We do apologize for this regarding the breakfast we will address this with the management. Thank you for staying with us and have a nice day.Best regards,Abercorn Hotel

4/10 Poor

alma

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Abercorn on 10 May 2024
Dear Guest,Thank you for your feedback and have a nice day!Best regards,Abercorn Hotel

8/10 Good

bob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good employee's
Stayed 1 night in Apr 2024
Response from Abercorn on 9 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

8/10 Good

Jan

Liked: Cleanliness, staff & service
—
Stayed 8 nights in Apr 2024
Response from Abercorn on 10 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

4/10 Poor

Leslie, Chilliwack

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an early flight and were placed in a room with an adjoining door. The people in that room checked in around 9:30pm, we were already in bed. They partied until after midnight. I called the front desk at 11:00 to complain, nothing done and I called again at midnight. VeryHotel is in bad need of a remodel update. Because the carpet has been removed the room was very cold and not at inviting to remove your shoes. Airport shuttle was convenient but return pickup was not. Will not choose this hotel again
Stayed 1 night in May 2024
Response from Abercorn on 21 May 2024
D3ear Guest,We are sorry to hear this and will investigate on the issue. If you have any questions or concern feel free to reach us.Best regards,Abercorn Abercorn Hotel

2/10 Terrible

Jasmer

Disliked: Cleanliness, staff & service
Cheet
Stayed 1 night in May 2024
Response from Abercorn on 8 May 2024
Dear Guest,We appreciate your feedback if you have any concerns please feel free to reach us. Thank you.Best regards,Abercorn Hotel

10/10 Excellent

Shane

Travelled with group
Thank you for a great stay easy peasy
Stayed 1 night in May 2024
Response from Abercorn on 6 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

8/10 Good

Jorge David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Abercorn on 6 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

6/10 Okay

Jan

Travelled with family
Liked: Staff & service
I was unable to watch regular and normal TV. The remote control was of poor design., so unhappy about that
Stayed 1 night in Apr 2024
Response from Abercorn on 6 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

6/10 Okay

david, SUMMERLAND

They stated breakfast but gave us a lunch bag That was mis leading
Stayed 1 night in May 2024
Response from Abercorn on 6 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful, very clean and free shuttle service to and from airport. Two restaurants right next door. Close to airport.
Stayed 1 night in May 2024
Response from Abercorn on 6 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

2/10 Terrible

Robert

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Way over priced. Bathroom stunk like mold. Bed was not comfortable. Tv is old. Won’t stay here again.
Stayed 1 night in May 2024
Response from Abercorn on 6 May 2024
Dear Guest,We do apologise that they stay was not up to your liking and will address this with the management.Best regards,Abercorn Hotel

8/10 Good

Nigel

Disliked: Property conditions & facilities
Property showing signs of old age, limited dining
Stayed 1 night in May 2024
Response from Abercorn on 6 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

10/10 Excellent

Daniel

Stayed 1 night in May 2024
Response from Abercorn on 24 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and comfortable. A bar or restaurant with licence would help unwind after an overseas flight.
Stayed 1 night in Apr 2024
Response from Abercorn on 6 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel

8/10 Good

Chantelle

Stayed 2 nights in Apr 2024
Response from Abercorn on 6 May 2024
Dear Guest,Thank you for staying with us and have a nice day!Best regards,Abercorn Hotel