Classic Room, 2 Queen Beds, Kitchen, Harbour View | Marina

Reviews of West Coast Motel

2 out of 5
West Coast Motel
279 Hemlock Street, Ucluelet, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 467 out of 1004 reviews" "
Rating 8 - Good. 415 out of 1004 reviews" "
Rating 6 - Okay. 77 out of 1004 reviews" "
Rating 4 - Poor. 39 out of 1004 reviews" "
Rating 2 - Terrible. 6 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sanket, thane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s good.
Stayed 3 nights in May 2024

10/10 Excellent

Min Hsuan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room might not be too big but very clean. Easy to park and friendly staff.
Stayed 2 nights in May 2024

10/10 Excellent

Aditya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool and the sauna.
Stayed 2 nights in May 2024

10/10 Excellent

Mark

Stayed 2 nights in May 2024

10/10 Excellent

Rajesh

Travelled with partner
Clean room and bathroom. Furnitures were newer. Looks like the room was retrofitted recently. Quiet neighbourhood. Restaurants and grocery store at a walking distance. Will choose to stay thee again. Had a pleasant stay.
Stayed 2 nights in May 2024
Response from Aleah on 21 May 2024
Hello Rajesh, Thank you for taking the time to leave such a kind review. We try our best to keep our suites updated for our guests and we appreciate your acknowledgment. We look forward to you staying with us again in the future!

10/10 Excellent

Rajat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it, spacious suites - good for families.
Stayed 2 nights in May 2024
Response from Aleah on 21 May 2024
Thank you Rajat for the positive review, We hope to have you stay with us again in the future!

4/10 Poor

Joan

Disliked: Cleanliness, staff & service, property conditions & facilities
The pillows were stinky
Stayed 2 nights in May 2024
Response from Aleah on 20 May 2024
We are sorry to hear there was issues with the bedding, if we had been made aware during your stay, we would've been happy to replace with fresh pillows and sheets. Thank you for making us aware so that we may remove those for future guests, and we hope to see you again in the future!

10/10 Excellent

Katharina

Travelled with partner
Needs an update
Stayed 1 night in May 2024
Response from Cassandra- motel manager on 14 May 2024
Hi Katharina Thank you for your review. We are working on updating and renovating both our properties. Please come visit again.

10/10 Excellent

agostino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Cassandra- motel manager on 14 May 2024
Hey there Agostino.Thank you for this kind review. I am happy you enjoyed your visit please come again.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was right for us and it had what we needed
Stayed 2 nights in May 2024
Response from Cassandra- motel manager on 14 May 2024
Hi James Thanks you for this kind review. I am so glad to hear you found value in your stay and had what you needed. Please come stay anytime you are in the area.

10/10 Excellent

angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Cassandra- motel manager on 14 May 2024
Hello AngelaI am so happy you enjoyed your stay. We appreciate the time you took to leave us this kind review. Please come visit again.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Gym
Stayed 1 night in May 2024
Response from Aleah on 4 May 2024
We are glad you enjoyed our facilities! Thank you very much for the positive review.

10/10 Excellent

Sanyam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great property good for one night stay but the double bed is small for two people. Bathroom was clean rest everything is excellent.
Stayed 1 night in Apr 2024
Response from Aleah on 20 Apr 2024
Thank you for such a positive review! We pride ourselves on cleanliness and we hope to be able to accommodate you in the future.

8/10 Good

Rob

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is not a large room, but it was comfortable and quiet. It was close to restaurants and coffee shops and a great location. The staff is great and it was a pleasure to stay here.
Stayed 1 night in Apr 2024
Response from Cassandra- motel manager on 19 Apr 2024
Hi Rob.Thank you for this kind review. I am happy you enjoyed your stay and our wonderful team. The room you stayed in is one of our small pocket size room. We do offer a variety of different room types/ style. Please feel free to reach out to discuss the options. Safe travels until next time.

8/10 Good

Paulo Eduardo

Stayed 1 night in Apr 2024
Response from Cassandra- motel manager on 14 May 2024
Hi Paulo Thank you for taking the time to leave us this review. We would love to know how we could improve your stay. Please come stay with us again.

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Cassandra- motel manager on 19 Apr 2024
Hi George Thank you for leaving us this review. I hope you have safe travels until next time.

8/10 Good

Sree

Liked: Cleanliness, staff & service, amenities
Good central location in town, easy trek up to the trails, best to leave car parked at motel.
Stayed 2 nights in Mar 2024
Response from Cassandra- motel manager on 19 Apr 2024
Hi SreeThank you for this kind review. We are fortunate to be located in a beautiful central location in walking distance to so many things. Please come stay anytime.

8/10 Good

carole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff!
Stayed 2 nights in Mar 2024
Response from Cassandra- motel manager on 19 Apr 2024
Hi Carole Thank you for you nice review. I am glad you enjoyed your stay and our wonderful team. Safe travels.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Cassandra- motel manager on 28 Mar 2024
Hi RebeccaThank you for this nice review. please stay anytime.

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really appreciated that there was dishes and utensils in the cupboards, along with a toaster and electric kettle, and dish soap and sponge. I didnt really know what would be in our suite other than mini fridge, microwave and coffee maker. It was so nice to have these things to make it easier to have some meals in the room, especially with kids.
Stayed 2 nights in Mar 2024
Response from Cassandra- motel manager on 28 Mar 2024
Hello Tessa Thank you for taking the time to leave us a review. I am very pleased to hear that you enjoyed the amenities provided in your room during your stay. Please come stay anytime.

4/10 Poor

C

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room smelled musty and old, the bathroom had weird stains all over the mirror, chipped paint and I didn’t find the staff very personable. Tried to use the pool but it was always busy with screaming kids.
Stayed 1 night in Mar 2024
Response from Cassandra- motel manager on 28 Mar 2024
Hi there.Thank you for taking the time to leave a review. I appreciate your feedback. We are an older motel and are continually trying to update and renovate both of our properties. I am sorry to hear that you were not able to enjoy the pool during your stay do to the business and noise. We do offer a gym key fob to the facilities for early access as early as 5 am. It may be more quiet for you in the earlier morning as only people with key fobs may gain access and then it opens to public at 9am. I hope you come give us another try and stay with us in the future. Until then safe travels.

8/10 Good

Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was a good stay. The room was outdated, however, very clean. My room was quite small, though it was perfect for my needs. The receptionist was very kind and informative. Parking was easy & had ample of space despite being sold out! It was also extremely quiet in the room - I could not hear anyone above/beside me which was a nice surprise (I could hear the nearby sea lions barking a bit at night, but it was cute and was not overly loud). The only con of the room was that the mattress was extremely firm. It was quite uncomfortable. I thankfully found a couple extra pillows in the closet area & was able to use them to be more comfortable. It was tolerable for my 2 night stay, however, I would not have been able to tolerate it for longer than that. I'm not sure if it was specific to my bed or if they're all like that. I did not wake up with back pain, though, it was difficult to find a comfortable position to sleep in. The pillows, sheets, comforter and blanket were all very cozy & warm. Overall, it was a good stay!
Stayed 2 nights in Mar 2024
Response from Cassandra- motel manager on 28 Mar 2024
Hi ChelseaThank you for taking the time to leave us this kind review. I am happy you found the staff kind and informative. I am glad the room had everything you needed for your 2 night stay and that you found the room quiet other than our lovely sealions barking from the harbour. I do apologise that you found the bed firm. Please don't hesitate to let us know during your stay as we do offer mattress toppers. Save travels until next time.

10/10 Excellent

Jonathan

Stayed 1 night in Mar 2024
Response from Cassandra- motel manager on 19 Apr 2024
Hello JonathanThank you so much for this kind review. I am happy you enjoyed your stay. I hope you can make it back this way again soon.

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to rest your hat.
Stayed 1 night in Feb 2024
Response from Cassandra- motel manager on 5 Mar 2024
Hello AlexandraThank you for this kind review. I am happy you enjoyed your stay. Please stay anytime you are in the area.

10/10 Excellent

Graham

Liked: Amenities
Good Harbour view
Stayed 1 night in Jan 2024
Response from Cassandra- motel manager on 5 Feb 2024
Hi Graham Thank you for this nice review. I am glad you enjoyed your stay and the view. We are very fortunate to be in such a beautiful location right on the boat harbour. Come stay with us whenever you are in the area.

10/10 Excellent

Brian

Liked: Staff & service, property conditions & facilities
Room was perfect, sauna was amazing. People were nice:)))
Stayed 2 nights in Jan 2024
Response from Cassandra- motel manager on 30 Jan 2024
Hi BrianThank you for this kind review. I am so happy you enjoyed your room and had the opportunity to use our newly built sauna. Please come stay with us anytime.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service and we love the new sauna!!
Stayed 1 night in Jan 2024
Response from Cassandra- motel manager on 24 Jan 2024
Hello KarenThank you for your kind words. I am very happy you got to use and enjoy our newly built sauna during your stay. Especially during this colder weather. Please come stay anytime your are back in the area.

2/10 Terrible

David

Response from Cassandra- motel manager on 12 Feb 2024
Hello David Thank you for taking the time to review our property. Please feel free to let us know how we can improve your next visit. Until then safe travels.

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It has everything you need
Stayed 1 night in Dec 2023
Response from Cassandra- motel manager on 24 Jan 2024
Hi SebastianThank you for this kind review. I am very happy to hear we provided everything you needed during your stay. Please come stay anytime.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained and clean. Very friendly staff.
Stayed 1 night in Oct 2023
Response from Cassandra- Motel manager on 26 Oct 2023
Hi Ken Thank you for this kind review. I am happy you had a good stay. Please come visit anytime.

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish there was a 6 star option. The staff were incredible. Convenient little room. has everything you need. Perfect stay
Stayed 3 nights in Oct 2023
Response from Cassandra- Motel manager on 18 Oct 2023
Hello DevonWow! Thank you so much for this kind review. I am so happy you had an incredible stay and we had everything you needed. We would love for you to stay with us anytime you are in the area. Safe travels until next time.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
The 3rd time I’ve stayed here and always had great service and a clean room with a kitchen. I’ll be back!
Stayed 2 nights in Sep 2023
Response from Cassandra- Motel manager on 13 Oct 2023
Hi BrendaWelcome back! Thank you for leaving us this review. I am happy your enjoyed your room. We really enjoy having repeat customers and would love to have you back for a 4th time. Until then please take care.

8/10 Good

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location on the harbour; the suite was absolutely spotless when we arrived and checked in early. It was very quiet and comfortable. There was no housekeeping provided while we were there, which was fine. One thing, in this 2 bedroom suite the bedrooms have no windows. That was disconcerting. The office provided us with a fan and so we slept with the doors open and the fan blowing and that worked just fine.
Stayed 3 nights in Oct 2023
Response from Cassandra- Motel manager on 13 Oct 2023
Hello JeremyThank you for this kind review and your feedback about your stay. I am happy we were able to get you into your room early. I am sorry that there are no windows in the bedroom. Unfortunately the lower level units are build where the back half of the unit is underground which is why the widows are in the front of the unit. I am happy the fan that was provided was helpful. Please come stay again and please continue to let us know if there is anything we can do to enhance your stay. Take care.

6/10 Okay

Dustin

Stayed 1 night in Sep 2023
Response from Cassandra- Motel manager on 3 Nov 2023
Hello Dustin Thank you for leaving a review. We are glad you enjoyed your stay. Please come visit anytime.

6/10 Okay

GILBERTO

Stayed 3 nights in Oct 2023
Response from Cassandra- Motel manager on 31 Oct 2023
Hi Gilberto Thank you for leaving us this review. Please come visit anytime.

8/10 Good

isabella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Level 2 EV charger in close proximity
Very clean kitchen suite. Oven only had one working grill element. We chose this place for its proximity to the small craft harbour EV charger which is steps away.
Stayed 2 nights in Oct 2023
Response from Cassandra- Motel manager on 13 Oct 2023
Hi Isabella Thank you for this kind review. I am happy you enjoyed your stay. We are fortunate to be in such a beautiful location on the boat harbour. Please come stay anytime.

10/10 Excellent

?

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed two nights and the room was clean. We spot 2 deers outside the building which is nice. It’s close to shops and supermarket.
Stayed 2 nights in Sep 2023
Response from Cassandra- Motel manager on 10 Oct 2023
Hi there.Thank you for leaving us this great review. I am happy to hear you got to see some wild life right outside. W are fortunate to me in such a beautiful location right by the boat harbour. Come stay with us anytime you are in the area.

10/10 Excellent

keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice stay.
Stayed 2 nights in Oct 2023
Response from Cassandra- Motel manager on 6 Oct 2023
Hi KeithThank you for taking the time to leave us this review. I am happy you had a nice stay. Please come visit anytime.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Cassandra- Motel manager on 4 Oct 2023
Hi John Thank you for this kind review. I am happy you enjoyed your stay. Please come again.

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Cassandra- Motel manager on 4 Oct 2023
Hi MohammadI am so happy you enjoyed your stay. I hope you can come stay with us again.

10/10 Excellent

Carl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable cost. Would stay again
Stayed 1 night in Sep 2023
Response from Cassandra- Motel manager on 4 Oct 2023
Hi CarlThank you for taking the time to review our motel. I am happy you found us to be a reasonable cost. We would love for you to stay again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Cassandra- Motel manager on 5 Oct 2023
Wow thank you for this nice review. I am happy you enjoyed your stay. Please come stay again anytime.

6/10 Okay

Martin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property was dated but clean and spacious.
Stayed 2 nights in Oct 2023
Response from Cassandra- Motel manager on 5 Oct 2023
Hello MartinThank you for taking the time to leave us your feedback. I am happy you found your room to be clean and spacious. We are an older motel and we are constantly updating and renovating both our properties so i apologised that you did not get to experience a renovated room. Hopefully you can come visit us again if you find your way out this way again.

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My partner and I were in Ucluelet for only one night and had lots to do. Our economy room was quiet, clean and equipped with all the basics that we needed. The bed was very comfortable. It was reasonably priced and the staff at front desk were kind and helpful. It is situated central so we could walk to the stores and restaurants.
Stayed 1 night in Sep 2023
Response from Cassandra- Motel manager on 5 Oct 2023
Hello AprilThank you for leaving this kind review. It is great that you found it to be reasonably priced for the quiet, clean and well equipped room. I am happy you found the bed to be very comfortable. I hope you are able to come back for another visit. Safe travels.

10/10 Excellent

Nazmus

Stayed 1 night in Oct 2023
Response from Cassandra- Motel manager on 4 Oct 2023
Hi NazmusThank you for this nice review. Please stay anytime.

8/10 Good

Darrell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property but well maintained. Comfortable bed. There is a restaurant right behind. Enjoyed our stay.
Response from Cassandra- Motel manager on 4 Oct 2023
Hey DarrelThank you for taking the time to leave us this kind review. I am glad the bed was comfortable for you and you found our property to be well maintained. We are an older property but are constantly trying to update and renovate both our properties. Please come back anytime.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for our 2 day tour of Ucluelet and Tofino. We had a view of the harbour and felt safe to walk all around. Clean, quiet and lots of parking.
Stayed 2 nights in Sep 2023
Response from Cassandra- Motel manager on 4 Oct 2023
Hi LisaThank you for taking the time to give us your feedback. I am happy you felt safe and found us to be a clean, quiet place to stay. I hope you get a chance to come back out and explore more of the west coast. Please reach out anytime you are in the area. Safe travels until then.

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Cassandra- Motel manager on 4 Oct 2023
Hi BrendanI am happy you enjoyed your stay. Please come stay anytime you find yourself here on the west coast.

8/10 Good

Michel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Cassandra- Motel manager on 4 Oct 2023
Hi MichelThank you for your review. We would love to know how we could of made your stay better. Please feel free to contact us directly to share your feedback. Please come stay anytime.

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Kitchenette was well stocked , rooms were clean and comfortable, parking was included
Stayed 2 nights in Sep 2023
Response from Cassandra- Motel manager on 4 Oct 2023
Hi LoriI am happy you enjoyed your stay and found the rooms were clean, comfortable and well stocked. Please come stay with us anytime you are in the area.