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Reviews of La Posada Lodge & Casitas, Ascend Hotel Collection

4 out of 5
La Posada Lodge & Casitas, Ascend Hotel Collection
5900 N Oracle Rd, Tucson, AZ

Reviews

8.0

Very good

Rating 10 - Excellent. 453 out of 1003 reviews" "
Rating 8 - Good. 279 out of 1003 reviews" "
Rating 6 - Okay. 137 out of 1003 reviews" "
Rating 4 - Poor. 76 out of 1003 reviews" "
Rating 2 - Terrible. 58 out of 1003 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Erica

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Broken lock on door, outlets did not work, terrible bed. Very uncomfortable. Cockroach in our room. Barking dog next door. Overall terrible visit. We left after one night and had to get a different hotel. None of the staff was helpful or seemed to care about our concerns.
Stayed 2 nights in Apr 2024
Response from front desk staff on 17 Apr 2024
We are sorry to hear that this was how your stay went, thank you for your feedback. We will use this information to better improve our property.

10/10 Excellent

Bryce, Pincher Creek

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from front desk staff on 13 Apr 2024
Thank you for your feedback. We look forward to seeing you again!

2/10 Terrible

Yolanda Ling Wai, Vancouver

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The profile shows that it is a 4 star property and the tag line says it is a Upscale hotel. We found that it is totally not what it is shown on expedia. It is at most a two star motel. The profile is very deceiving. We were told by the front desk staff that breakfast is served till 9:30am. We arrived at 9:20am and most of the hot food were gone. They were unwilling to refill the eggs, saying that their kitchen equipment was down. We could see some left over bits of egg in the container and the staff was totally lying.
Stayed 3 nights in Apr 2024
Response from Front Desk Staff on 11 Apr 2024
Thank you for feedback. We will use this information to better improve our property.

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Clean but noisy, uncomfortable bed, slightly dated decor and the attached restaurant is seriously lacking in quality food and service.
Stayed 6 nights in Apr 2024
Response from front desk staff on 11 Apr 2024
Thank you for your feedback. We will use this information to better improve our property.

4/10 Poor

Melanie, Carlsbad

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property is not an upscale resort per its tagline. It is an upscale motel. It was priced higher than nicer hotels closer to UofA. Expected it to be a resort vacation buts a motel with a pool .
Stayed 2 nights in Apr 2024
Response from Front Desk Staff on 11 Apr 2024
Thank you for your feedback. We will use this information to better improve our property.

10/10 Excellent

Corrine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front desk staff on 11 Apr 2024
Thank you for your feedback. We look forward to seeing you again.

8/10 Good

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, good breakfast and great bar staff, as well as the food selections.
Stayed 8 nights in Mar 2024
Response from front desk on 28 Mar 2024
Thank you for feedback.

8/10 Good

Isaac

Liked: Cleanliness, staff & service
Housecleaning wasn’t great but staff was friendly. Check in was easy and fast, pool was nice but needed cleaning
Stayed 3 nights in Mar 2024
Response from Front Desk Staff on 11 Apr 2024
Thank you for your feedback. We will use this information to better improve our property.

4/10 Poor

Kaelee

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Staff on 29 Mar 2024
Thank you for your feedback.

4/10 Poor

justin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Just a motel that was clean but felt a little unsafe, it was dated also. Staff weee friendly
Stayed 2 nights in Mar 2024
Response from Front desk staff on 11 Apr 2024
We sorry to hear that this was your experience. We thank you for your feedback and we will use this information to better improve our property.

4/10 Poor

Brady

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
It’s a nice place but the restaurant service was terrible. We left after our server never returned to take our drink order. The only other table of customers told us they think they had been forgotten. As we left, we passed the server in the hotel lobby talking with his coworkers. The hot tub was not heating for two of our three days. We payed a resort fee of $20/night for “pool use, parking, and bottles of water in the room” which was 4 bottles of Dasani. The parking isn’t great and a portion of the spots are reserved for “members” even though we apparently paid to park there. Overall a beautiful property but horribly managed.
Stayed 3 nights in Mar 2024
Response from Front Desk Staff on 11 Apr 2024
We sorry to hear that this was your experience. We thank you for your feedback and we will use this information to better improve our property.

8/10 Good

Robi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property was very nice. The morning breakfast was very good. DO NOT however eat at the restaurant for dinner. The worst service i have ever experienced. The orders were wrong and 4 extra drinks were added to our tab. I have a terrible habit of just paying the bill. Glad i looked this time.
Stayed 2 nights in Mar 2024
Response from Front Desk Staff on 11 Apr 2024
We sorry to hear that this was your experience. We thank you for your feedback and we will use this information to better improve our property.

10/10 Excellent

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk Staff on 23 Mar 2024
Thank you for your feedback.

6/10 Okay

ann

Stayed 2 nights in Mar 2024
Response from Front desk staff on 11 Apr 2024
Thank for your feedback. We will use this information to better improve our property.

6/10 Okay

Jon

Travelled with partner
Not very impressive. We were put in a room with poor views and no charm. Will not return there in the future.
Stayed 1 night in Feb 2024
Response from Front desk staff on 11 Apr 2024
We sorry to hear that this was your experience. We thank you for your feedback and we will use this information to better improve our property.

10/10 Excellent

Giovanni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The traffic was a little loud. But we loved the property!
Stayed 3 nights in Feb 2024
Response from Front desk staff on 23 Mar 2024
Thank you for your feedback.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from front desk staff on 23 Mar 2024
Thank you for the feedback.

4/10 Poor

Stephen D

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We stayed 4 nights. The bed mattress was overdue to be change. There were significant low spots on each side of the King size mattress. I had a back ache for 4 days just recovering from the bed. We won't go back ever. The rest of the complex was fine we used the nicly heated pool and hot tub, they were great. The facility is older than you would think from the advertisement pictures. The location was good for access to areas things to see.
Stayed 4 nights in Feb 2024
Response from Marvin on 21 Feb 2024
Dear Stephen, Thank you for taking the time to complete our online survey regarding your recent stay at La Posada Lodge & Casitas. On behalf of our entire team, I would like to apologize for failing to meet and exceed your expectations while staying with us. Rest assured your experience was shared to the relevant department and they will follow up to see how best to resolve this bedding issue. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely, Marvin DoddLa Posada Lodge & Casitas

4/10 Poor

Daniel

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Decent area, good parking, seems expensive but in all fairness they all are. The biggest problem was the false advertising on Expedia. Their ad said Free complimentary Breakfast but we were charged an extra fee per day plus tax. I contacted expedia through their site about it they just kept telling me it was the Hotels policy. When i confronted the hotel they informed us it was Expedia. Never book rooms with Expedia, they are crooks
Stayed 3 nights in Feb 2024
Response from Marvin on 14 Feb 2024
Dear Daniel, Thank you for taking the time to complete our online survey regarding your recent stay at La Posada Lodge & Casitas. On behalf of our entire team, I would like to apologize for failing to meet and exceed your expectations while staying with us. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely, Marvin DoddLa Posada Lodge & Casitas

10/10 Excellent

Denise

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and accommodating the property is beautiful with Mountain views. We held a family gathering in a meeting space. In highly recommend La Posada.
Stayed 2 nights in Feb 2024
Response from Marvin on 5 Feb 2024
Dear Denise, Thank you for taking the time to complete our online survey regarding your recent stay at La Posada Lodge & Casitas. As a guest you are truly valued. Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely, Marvin DoddLa Posada Lodge & Casitas

10/10 Excellent

Phyllis

Travelled with family
Liked: Staff & service, property conditions & facilities
Excellent place to stay for family reunion. Beautiful property, clean rooms and pool with a Mountain View. Staff very friendly and accommodating and food is good at restaurant. Margaritas are the best in Tucson!
Stayed 2 nights in Feb 2024
Response from Marvin on 5 Feb 2024
Dear Phyllis, Thank you for taking the time to complete our online survey regarding your recent stay at La Posada Lodge & Casitas. As a guest you are truly valued. Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely, Marvin DoddLa Posada Lodge & Casitas

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique
Stayed 2 nights in Jan 2024
Response from Marvin on 5 Feb 2024
Dear Barbara, Thank you for taking the time to complete our online survey regarding your recent stay at La Posada Lodge & Casitas. As a guest you are truly valued. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely, Marvin DoddLa Posada Lodge & Casitas, Ascend Hotel Collection

6/10 Okay

Kelly

Travelled with group
Liked: Cleanliness, staff & service, amenities
First, the staff are excellent. Friendly, helpful, concerned about their guests. Offered great recommendations for places to eat and fun things to do. Beds were very comfortable. Sadly, our room (I can't speak for the whole facility) was dated and badly in need of repair/updating. Tiny bathroom with no room for toiletries, hair dryer is stored in the closet. Huge water stains and obvious repairs on the ceiling. Our room was missing a coffee maker and one was brought promptly but there was no 3 prong outlet to plug it into--the 3-prong outlet was located directly behind the dresser that housed the fridge and TV, so no way of moving it. All reviews are based upon the sense of value (did what I pay match up with what I got) and I am disappointed. At 325 CAD a night, I was expecting something much nicer. If I the room rate had been 140 CAD or less, I would have felt that I got what I paid for.
Stayed 2 nights in Jan 2024
Response from Marvin on 31 Jan 2024
Dear Kelly, Thank you for taking the time to complete our online survey regarding your recent stay at La Posada Lodge & Casitas. On behalf of our entire team, I would like to apologize for failing to meet and exceed your expectations while staying with us. We have corrected the items you brought to our attention. Again, thank you for bringing this matter to our attention. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely, Marvin DoddLa Posada Lodge & Casitas

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really good
Stayed 1 night in Jan 2024
Response from Marvin on 31 Jan 2024
Dear Jesus, Thank you for taking the time to complete our online survey regarding your recent stay at La Posada Lodge & Casitas. Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon. Sincerely, Marvin DoddLa Posada Lodge & Casitas

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Marvin on 31 Jan 2024
Dear Kathy, Thank you for taking the time to complete our online survey regarding your recent stay at La Posada Lodge & Casitas. Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon. Sincerely, Marvin DoddLa Posada Lodge & Casitas

8/10 Good

Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it
Perfect location. Pretty clean. Just needs some updating like gym didn't have working water cooler, no bath soap, sliding door curtains were old with holes, and not easy to slide the door. No vent fan in bathrooms. But for the price it was everything we needed and free breakfast is a plus and was good!
Stayed 1 night in Jan 2024
Response from Marvin on 31 Jan 2024
Dear Roberto, Thank you for taking the time to complete our online survey regarding your recent stay at La Posada Lodge & Casitas. On behalf of our entire team, I would like to apologize for failing to meet and exceed your expectations while staying with us. We will correct your concerns and thanks for bringing this matter to our attention. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely, Marvin DoddLa Posada Lodge & Casitas

10/10 Excellent

Cintia, Largo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Marvin on 31 Jan 2024
Dear Cintia, Thank you for taking the time to complete our online survey regarding your recent stay at La Posada Lodge & Casitas Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely, Marvin DoddLa Posada Lodge & Casitas

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Marvin on 9 Jan 2024
Dear Joseph, Thank you for taking the time to complete our online survey regarding your recent stay at La Posada Lodge & Casitas. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon. Sincerely, Marvin DoddLa Posada Lodge & Casitas.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Marvin on 31 Jan 2024
Dear Denise, Thank you for taking the time to complete our online survey regarding your recent stay at La Posada Lodge & Casitas. Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon. Sincerely, Marvin DoddLa Posada Lodge & Casitas

10/10 Excellent

Heather A.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Marvin on 8 Jan 2024
Dear Heather, Thank you for taking the time to complete our online survey regarding your recent stay at La Posada Lodge & Casitas. As a guest you are truly valued. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon. Sincerely, Marvin DoddLa Posada Lodge & Casitas

8/10 Good

Angela

Liked: Staff & service
Stayed 4 nights in Dec 2023
Response from Marvin on 4 Jan 2024
Dear Angela, Thank you for taking the time to complete our online survey regarding your recent stay at La Posada Lodge & Casitas Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon. Sincerely, Marvin DoddLa Posada Lodge & Casitas.

4/10 Poor

Norma

Travelled with family
Disliked: Staff & service
Not so much
When we arrive, there is no one at the front desk and I had to go look for them. They have a restaurant that is sorely understaffed and we had a wait a very long time for our food. The TV didn’t work, and when I asked someone to come fix it they never showed up. The milk at their breakfast was curdled and expired. The manager said he would adjust the bill.
Stayed 1 night in Dec 2023
Response from Marvin on 1 Jan 2024
Dear Norma, Thank you for taking the time to complete our online survey regarding your recent stay at La Posada Lodge & Casitas. On behalf of our entire team, I would like to apologize for failing to meet and exceed your expectations while staying with us. Thank you for bringing your experience to our attention. We have reached out to relevant individuals and addressed your findings. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely, Marvin DoddLa Posada Lodge & Casitas

2/10 Terrible

Patricia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When I arrived the room said it had been cleaned. It wasn’t. The sheets were dirty and there was blood on them. They made the bed like it had been cleaned but it had not been done and still gave me the room. They decided to move me to another room in which was occupied by another couple. Finally the 3rd room is what I should have received from the beginning.
Stayed 1 night in Dec 2023
Response from Marvin on 4 Jan 2024
Dear Patricia, Thank you for taking the time to complete our online survey regarding your recent stay at La Posada Lodge & Casitas. On behalf of our entire team, I would like to apologize for failing to exceed your expectations while staying with us. Thank you for bringing your concerns to our attention and rest assured we're working on correcting the items you mentioned. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely, Marvin DoddLa Posada Lodge & Casitas

10/10 Excellent

Warren C.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and easy for me and my guest's
Stayed 2 nights in Dec 2023
Response from Marvin on 1 Jan 2024
Dear Warren, Thank you for taking the time to complete our online survey regarding your recent stay at La Posada Lodge & Casitas.As a guest you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely, Marvin DoddLa Posada Lodge & Casitas

8/10 Good

Sally

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tall Beds
The room we stayed in had really tall beds, I’m 5’5 and had to pull myself onto the bed, it was very awkward. There was no hotel information in the room to tell us what all there was to do in the hotel or it’s surroundings. Lastly, it was really cold and no blankets on the beds, ended running the heat all night.
Stayed 1 night in Dec 2023
Response from Marvin on 1 Jan 2024
Dear Sally, Thank you for taking the time to complete our online survey regarding your recent stay at La Posada Lodge & Casitas. As a guest you are truly valued. Your feedback about your most recent stay with us. We will follow up with housekeeping to ensure all rooms has the hotel information booklets available. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon. Sincerely, Marvin DoddLa Posada Lodge & Casitas

4/10 Poor

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Marvin on 1 Jan 2024
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at La Posada Lodge & Casitas. As a guest you are truly valued. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon. Sincerely, Marvin DoddLa Posada Lodge & Casitas

2/10 Terrible

DOUGLAS

Stayed 1 night in Dec 2023
Response from Marvin on 1 Jan 2024
Dear Douglas, Thank you for taking the time to complete our online survey regarding your recent stay at La Posada Lodge & Casitas. As a guest you are truly valued. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon. Sincerely, Marvin DoddLa Posada Lodge & Casitas

10/10 Excellent

Zachary

Stayed 3 nights in Dec 2023
Response from Marvin on 1 Jan 2024
Dear Zachary, Thank you for taking the time to complete our online survey regarding your recent stay at La Posada Lodge & Casitas.As a guest you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely, Marvin DoddLa Posada Lodge & Casitas

8/10 Good

Jean, Arroyo Grande

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice cantina and breakfast. Shower hooked up wrong!! Room cold
Stayed 1 night in Dec 2023
Response from Marvin on 1 Jan 2024
Dear Jean, Thank you for taking the time to complete our online survey regarding your recent stay at La Posada Lodge & Casitas.As a guest you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely, Marvin DoddLa Posada Lodge & Casitas

10/10 Excellent

Caryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having a heated pool and spa was such a treat! Tucson has so many restaurants and things to do. Everything is 15 to 20 minutes away. It is a quaint hotel with small bathrooms, but a nice balcony and other places to stretch out and relax.
Stayed 3 nights in Dec 2023
Response from Marvin on 1 Jan 2024
Dear Caryn, Thank you for taking the time to complete our online survey regarding your recent stay at La Posada Lodge & Casitas.As a guest you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely, Marvin DoddLa Posada Lodge & Casitas

10/10 Excellent

roxanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Marvin on 1 Jan 2024
Dear Roxanne, Thank you for taking the time to complete our online survey regarding your recent stay at La Posada Lodge & Casitas.As a guest you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely, Marvin DoddLa Posada Lodge & Casitas

8/10 Good

Ronna

Travelled with family
Liked: Cleanliness, staff & service
Property was beautiful as first impression. Was likely gorgeous 20 years ago. Room size was adequate. Bathroom was small. The grounds were well manicured. Carpet was old and worn. Pool was not well maintained. Pool tile was missing inside the pool and pool needed a good cleaning. My Payment card was denied/declined by the hotel's system and all other patrons within earshot were aware due to the staff at the front desk. Staff finally apologized to my husband and I after my husband's card was also declined by the hotel's system and error not by our bank. On a positive note breakfast provided by the hotel was delicious.
Stayed 1 night in Dec 2023
Response from Marvin on 1 Jan 2024
Dear Ronna, Thank you for taking the time to complete our online survey regarding your recent stay at La Posada Lodge & Casitas.As a guest you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely, Marvin DoddLa Posada Lodge & Casitas

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property are always so kind and helpful. The property itself is well kept. Beautiful views. Comfortable beds. Overall, great!
Stayed 1 night in Nov 2023
Response from Marvin on 1 Jan 2024
Dear Jessica, Thank you for taking the time to complete our online survey regarding your recent stay at La Posada Lodge & Casitas.As a guest you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely, Marvin DoddLa Posada Lodge & Casitas

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Marvin on 5 Dec 2023
Dear Tom, Thank you for taking the time to complete our online survey regarding your recent stay at La Posada Lodge & Casitas. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Marvin Dodd

10/10 Excellent

Lisa

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place! Such a great place to stay in Tucson! Highly recommend
Stayed 1 night in Nov 2023
Response from Marvin on 5 Dec 2023
Dear Lisa, Thank you for taking the time to complete our online survey regarding your recent stay at La Posada Lodge & Casitas. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Marvin Dodd

2/10 Terrible

Alex

Stayed 1 night in Nov 2023
Response from Marvin on 1 Jan 2024
Dear Alex, Thank you for taking the time to complete our online survey regarding your recent stay at La Posada Lodge & Casitas. As a guest you are truly valued. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon. Sincerely, Marvin DoddLa Posada Lodge & Casitas

10/10 Excellent

Nadine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view and nice staff!
Stayed 1 night in Nov 2023
Response from Marvin on 5 Dec 2023
Dear Nadine, Thank you for taking the time to complete our online survey regarding your recent stay at La Posada Lodge & Casitas. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Marvin DoddLa Posada Lodge & Casitas

10/10 Excellent

Jentry

Stayed 3 nights in Nov 2023
Response from Marvin on 5 Dec 2023
Dear Jentry, Thank you for taking the time to complete our online survey regarding your recent stay at La Posada Lodge & Casitas. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Marvin DoddLa Posada Lodge & Casitas

10/10 Excellent

Joni, Peoria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, beautiful grounds, love the head boards
Stayed 1 night in Nov 2023
Response from Marvin on 20 Nov 2023
Dear Joni,Thank you for taking the time to complete our online survey regarding your recent stay at La Posada Lodge & Casitas, Ascend Hotel Collection. Your feedback about our services is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Marvin DoddLa Posada Lodge & Casitas, Ascend Hotel Collection

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room
Stayed 4 nights in Nov 2023
Response from Marvin on 20 Nov 2023
Dear Abraham,Thank you for taking the time to complete our online survey regarding your recent stay at La Posada Lodge & Casitas, Ascend Hotel Collection. Your feedback about our services is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Marvin DoddLa Posada Lodge & Casitas, Ascend Hotel Collection