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Reviews of La Quinta Inn & Suites by Wyndham Kennewick

2.5 out of 5
La Quinta Inn & Suites by Wyndham Kennewick
2600 South Quillan Place, Kennewick, WA

Reviews

8.0

Very good

Rating 10 - Excellent. 350 out of 878 reviews" "
Rating 8 - Good. 296 out of 878 reviews" "
Rating 6 - Okay. 121 out of 878 reviews" "
Rating 4 - Poor. 58 out of 878 reviews" "
Rating 2 - Terrible. 53 out of 878 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Teresa

Liked: Property conditions & facilities
The only thing I didn’t like was a plugged sink. Water went down very slowly.
Stayed 1 night in May 2024
Response from La Quinta - Kennewick, WA on 7 May 2024
Teresa,Thank you for taking the time to tell us about your recent stay with us. We are happy to hear it was a pleasant one, overall. Although, we regeret it left something wanting. We value your opion and ecperience, and have taken action to resolve the issues you encountered with the sink. We look forward to your next stay.Safe travels,

6/10 Okay

Binoj

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk was rude. I already submitted online the check in forms including credit card and a copy of drivers license. Paid the fees and got the message that I could just collect the key by showing the id. But front desk told they need the physical copy of the registration form and I need to fill in using the pen. When I asked why I have to redo this, she asked to check with the company and she is not responsible to answer me
Stayed 1 night in May 2024
Response from La Quinta - Kennewick, WA on 7 May 2024
Binoj,Thank you for taking the time to tell us about your recent stay with us. Although, we regeret it left something wanting. We value your opion and ecperience, and have taken action to resolve the issues you encountered with the check-inprocess. We you'll consider us in your future lodging plans.Safe travels,

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good continental breakfast and dining room. Good towels and bathroom. Nice beds, but the pool was freezing.
Stayed 1 night in May 2024
Response from La Quinta - Kennewick, WA on 7 May 2024
Nancy,Thank you for taking the time to tell us about your recent stay with us. We are happy to hear it was a pleasant one, overall. Although, we regeret it left something wanting. We value your opion and ecperience, and have taken action to resolve the issues you encountered with the pool. We look forward to your next stay.Safe travels,

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Like the staff . The room was good.lights didn’t work in 2 places. The room across had a loud dog. Good staff personnel
Stayed 2 nights in May 2024
Response from La Quinta - Kennewick, WA on 7 May 2024
Patrick,Thank you for taking the time to tell us about your recent stay with us. We are happy to hear it was a pleasant one, overall. Although, we regeret it left something wanting. We value your opion and ecperience, and have taken action to resolve the issues you encountered with the lighting. We look forward to your next stay.Safe travels,

10/10 Excellent

Jan

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Very clean. Helpful staff. Relaxed feeling on the property.
Stayed 2 nights in May 2024
Response from La Quinta - Kennewick, WA on 7 May 2024
Jan,Thank you for taking the time to tell us about your recent stay with us. We value your opion and ecperience. We are happy to hear it was a pleasant one. We look forward to your next stay.Safe travels,

4/10 Poor

Julie

Disliked: Staff & service
Our cards expired before the day we checked out. Machines vending take no cash. No staff at desk when checking out. Said to call the number. The number is at front desk that gets to no one. Stupid
Stayed 2 nights in Apr 2024
Response from La Quinta - Kennewick, WA on 1 May 2024
Julie,Thank you for taking the time to tell us about your recent stay. I regret to hear it left something wanting. Especially that the Front Desk service did not meet yours, nor La Quinta's standard. We value your opinion and experience. Please rest assured we are taking the appropriate measures to improve your experience moving forward.Safe travels,

8/10 Good

Ashley

Travelled with family and small children, Travelled with pets
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Run was good but it felt unsafe
Stayed 1 night in Apr 2024
Response from La Quinta - Kennewick, WA on 26 Apr 2024
Ashley,Thank you for taking the time to tell us about your recent stay with us. I regret to hear it left something wanting. Especially that you felt unsafe. Please contact us directly with further coment on how we can improve your future experience.Thank you,

10/10 Excellent

Naomi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place clean loved the room
Stayed 2 nights in Mar 2024
Response from La Quinta - Kennewick, WA on 22 Apr 2024
Naomi,Thank you for taking the time to tell us about your recent stay. We are happy to hear it was a pleasant one. Especially that the cleansliness and room was to your liking. We look forward to your next stay.Safe travels,

8/10 Good

Jacqueline

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from La Quinta - Kennewick, WA on 22 Apr 2024
Jacqueline,Thank yo for taking the time to tell us about your recent stay with us. We are happy to see it was a pleasant experience. Please contact us directly with comment on how we can improve your experience in the future. We look forward to your future stay.Safe travels,

6/10 Okay

Katrina

Liked: Cleanliness, property conditions & facilities
Our room never got cleaned that was the only thing!
Stayed 2 nights in Apr 2024
Response from La Quinta - Kennewick, WA on 15 Apr 2024
Katrina,Thank you for taking the time to tell us about your experience. We are happy to see it was a pleasant one. Thank you for your comments on how we can improve your future stay. We value your opinion and experience.Safe travels,

8/10 Good

Jessica

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, affordable, good for a quick stay over in Tri Cities. Staff was nice, helpful. No hot tub, which was a little disappointing but not a big deal. The pool looked a little murky.
Stayed 3 nights in Apr 2024
Response from La Quinta - Kennewick, WA on 15 Apr 2024
Jessica,thank you for taking the time to tell us about your experience. We are happy to see it was a pleasant one. Thank you for your comments on how we can improve your future stay. We value your opinion and experience.Safe travels,

10/10 Excellent

Vera

Travelled with family
Liked: Cleanliness, amenities
Lots of good choices for continental breakfast! Very clean and friendly personel.
Stayed 1 night in Apr 2024
Response from La Quinta - Kennewick, WA on 15 Apr 2024
Vera,thank you for taking the time to tell us about your experience. We are happy to see it was a pleasant one. Especially that breakfast, rooms and staff were pleasing. We look forward to your next stay with us.Safe travels,

8/10 Good

Keyliss

Liked: Staff & service, property conditions & facilities
Decent overall. No complaints. Doors slam hard, Can hear others walking around.
Stayed 2 nights in Apr 2024
Response from La Quinta - Kennewick, WA on 19 Apr 2024
Keyliss,Thank you for taking the time to tell us about your recent stay with us. We are happy to hear it was a pleasant one. Your opinion and experience is valuable to us. We hope to exceed your expectation in the future.Safe travels,

10/10 Excellent

Jody

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay. Great rooms.
Stayed 1 night in Apr 2024
Response from La Quinta - Kennewick, WA on 15 Apr 2024
Jody,thank you for taking the time to tell us about your experience. We are happy to see it was a pleasant one. We look forward to your next stay with us.Safe travels,

10/10 Excellent

Dawn

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff. Nice clean rooms. Very receptive to our dog. Great breakfast
Stayed 1 night in Apr 2024
Response from La Quinta - Kennewick, WA on 9 Apr 2024
Dawn,Thank you for taking the time to tell us about your recent stay with us. We are happy to hear it was a pleasant experience. Specially that the staff, rooms and pet accommodations pleased you.We look forward to your next stay.Safe travels,

10/10 Excellent

Salenea

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it
Stayed 2 nights in Mar 2024
Response from La Quinta - Kennewick, WA on 5 Apr 2024
Salenea,Thank you for taking the time to tell us about your recent stay with us. We are glad to hear it was a pleasant experience. We look forward to your next stay.Safe travels!

8/10 Good

Dianne

Travelled with family and small children
Liked: Cleanliness, staff & service
Road noise need a room at the back also could use a good vacuum. On.y one person at check so very slow No maps to show restaurants.
Stayed 1 night in Apr 2024
Response from La Quinta - Kennewick, WA on 4 Apr 2024
Dianne,Thank you for taking the time to tell us about your recent experience with us. We are glad to see that it was a pleasant one. Please don't hesitate in contacting us directly with coments on how we can improve your stay in the future. Thank you for chosing La Quinta.Safe travels,

6/10 Okay

Catherine

Stayed 1 night in Mar 2024
Response from La Quinta - Kennewick, WA on 22 Apr 2024
Catherine,Thank yo for taking the time to tell us about your recent stay with us. We are sorry to see it left something wanting. Please contact us directly with comment on how we can improve your experience in the future.Safe travels,

10/10 Excellent

Elliot

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and helpful young lady when we checked in at 9pm. People like her really brighten up one's day.
Stayed 1 night in Mar 2024
Response from La Quinta - Kennewick, WA on 2 Apr 2024
Elliot,Thank you for taking the time to tell us about your experience. We are glad to see it was pleasant for you. Specially that our front desk improved your visit. Please don't hesitate to contact us directly with further comment on how we can improve your experience in the future.Safe travels,

10/10 Excellent

Kate

Stayed 1 night in Feb 2024
Response from La Quinta - Kennewick, WA on 2 Apr 2024
Kate,Thank you for taking the time to tell us about your experience. We are glad to see it was pleasant for you. Please don't hesitate to contact us directly with further comment on how we can improve your experience in the future.Safe travels,

10/10 Excellent

Chinelo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very neat.staff friendly but very professional.
Stayed 1 night in Mar 2024
Response from La Quinta - Kennewick, WA on 2 Apr 2024
Chinelo,Thank you for taking the time to tell us about your experience. We are glad to see it was pleasant for you. Please don't hesitate to contact us directly with further comment on how we can improve your experience in the future.Safe travels,

8/10 Good

Patrick

Stayed 1 night in Mar 2024
Response from La Quinta - Kennewick, WA on 2 Apr 2024
Patrick,Thank you for taking the time to tell us about your experience. We are glad to see it was pleasant for you. Please don't hesitate to contact us directly with further comment on how we can improve your experience in the future.Safe travels,

10/10 Excellent

Christine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On a drive back from Twin Falls to Tacoma I stayed here and it was a wonderful, safe, quiet option compared to other places in the same area.
Stayed 1 night in Mar 2024
Response from La Quinta - Kennewick, WA on 27 Mar 2024
Christine,Thank you for taking time to tell us about your recent experience with us. We are so glad to hear it was a pleasant one. Specially that you felt safe. We look forward to your future stay.Safe travels,

10/10 Excellent

Katherine

Nice and helpful receptionist and room was fine with a comfortable bed.
Stayed 1 night in Mar 2024
Response from La Quinta - Kennewick, WA on 25 Mar 2024
Katherine,Thank you for takaing the time to tell us about your experience with us. We are glad to see it was a pleasant one. We look forward to your next stay.Safe travels,

8/10 Good

steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from La Quinta - Kennewick, WA on 19 Mar 2024
Steve,Thank you for taking the time to tell us about your experience with us. We are pleased to see it was a positive one. Please contact us directly with how we can improve. We look forward to your next stay.Safe travels,

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable.
Stayed 1 night in Mar 2024
Response from La Quinta - Kennewick, WA on 19 Mar 2024
Pamela,Thank you for taking the time to tell us about your experience with us. We are pleased to see it was a positive one. We look forward to your next stay.Safe travels,

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from La Quinta - Kennewick, WA on 19 Mar 2024
John,Thank you for taking the time to tell us about your experience with us. We are pleased to see it was a positive one. Your opinion and experience are important to us. Please feel free to contact us directly with how we can improve. We look forward to your next stay.Safe travels,

8/10 Good

Jessica

Business traveller
Liked: Cleanliness
Good stay
Stayed 3 nights in Mar 2024
Response from La Quinta - Kennewick, WA on 15 Mar 2024
Jessica,Thank you for taking the time to rate your recent experience with us. Your opinion and expeirence is important to us. Please feel free to contact us directly with further comments and how we can improve in the future.Safe travels,

8/10 Good

William Hugh

Heating unit was excellent. Bathroom ok. Sound proofing mediocre.
Stayed 1 night in Mar 2024
Response from La Quinta - Kennewick, WA on 11 Mar 2024
William,Thank you for taking the time to tell us about your recent experience. We value your opinion and it helps us improve our guest's experience with us.Safe travels,

10/10 Excellent

Vincent

Stayed 1 night in Mar 2024
Response from La Quinta - Kennewick, WA on 25 Mar 2024
Vincent,Thank you for takaing the time to tell us about your experience with us. We are glad to see it was a pleasant one. We look forward to your next stay.Safe travels,

8/10 Good

Norma

Travelled with partner
The only issue we had with the hotel was the toilet in the room was very low for adults. Everything else was very good.
Stayed 2 nights in Feb 2024
Response from La Quinta - Kennewick, WA on 1 Mar 2024
Norma,Thank you for taking the time to tell us about your recent stay with us. We are happy to see it was a pleasant one. We value your opinion and are working to improve your experience in the future.Safe travels,

8/10 Good

victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Acceptional
Stayed 1 night in Feb 2024
Response from La Quinta - Kennewick, WA on 29 Feb 2024
Victoria,Thank you for taking the time to share your recent experience with us. We are happy to see it was a pleasant one. We look foward to your future stay.Safe travels,

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2024
Response from La Quinta - Kennewick, WA on 25 Mar 2024
Jennifer,Thank you for takaing the time to tell us about your experience with us. We are glad to see it was a pleasant one. We look forward to your next stay.Safe travels,

10/10 Excellent

timothy

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
Staff was excellent and very helpful when asked questions about the area
Stayed 1 night in Feb 2024
Response from La Quinta - Kennewick, WA on 26 Feb 2024
Timothy,Thank you for taking the time to review your stay with us. We are pleased you had a pleasant stay.Safe travels!

10/10 Excellent

Elsa Y

Stayed 1 night in Feb 2024
Response from La Quinta - Kennewick, WA on 25 Mar 2024
Elsa,Thank you for takaing the time to tell us about your experience with us. We are glad to see it was a pleasant one. We look forward to your next stay.Safe travels,

8/10 Good

Susan

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from La Quinta - Kennewick, WA on 13 Feb 2024
Susan,Thank you for taking the time to tell us about your recent experience with us. Please feel free to contact us directly for further comment. We look forward to your next saty!Safe travels,

8/10 Good

Mark

Stayed 1 night in Feb 2024
Response from La Quinta - Kennewick, WA on 13 Feb 2024
Mark,Thank you for taking the time to rate your recent experience with us. Please feel free to contact us directly for further comment. We look forward to your next saty!Safe travels,

10/10 Excellent

Kristine

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice and modern, clean, good breakfast. Some noise due to inadequate sound-proofing between the floors. Not too bad though.
Stayed 1 night in Feb 2024
Response from La Quinta - Kennewick, WA on 7 Feb 2024
Thank you for taking the time to share your recent experience with us. We are happy to hear it meat your expectations. We look forward to your next stay.Safe travels,

4/10 Poor

karri

Stayed 2 nights in Feb 2024
Response from La Quinta - Kennewick, WA on 7 Feb 2024
Karri,Thank you for taking the time to tell us about your recent experience with us. I am sorry to see it did not meet your expectations. Please feel free to contact us directly with further comments or concern. We value your opinion and experience.Safe travels,

8/10 Good

DOUGLAS

Stayed 4 nights in Jan 2024
Response from La Quinta - Kennewick, WA on 6 Feb 2024
Douglas,Thank you for taking the timne to share your current expeirence with us. We value your feedback. Please feel free to contact us directly with furhter comment or concern during your stay with us. We look forward to your next stay.Safe travels!

8/10 Good

Verna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from La Quinta - Kennewick, WA Team on 30 Jan 2024
Verna,Thank you for taking the time to share your experience during your recent stay with us. We are happy to hear it was to your liking. Please feel free to contact us directly with further comments, on how we can improve your future stay with us.Safe travels!

10/10 Excellent

Susan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and pleasant.
Stayed 1 night in Jan 2024
Response from La Quinta - Kennewick, WA Team on 30 Jan 2024
Susan,Thank you for taking the time to share your experience during your recent stay with us. We are happy to hear it was to your liking. We hope to have you with us in the future.Safe travels!

10/10 Excellent

Minerva

Stayed 1 night in Jan 2024
Response from La Quinta - Kennewick, Wa Team on 30 Jan 2024
Minerva,Thank you for taking the time to share your experience during your recent stay with us. We are happy to hear it was to your liking. We hope to have you with us in the future.Safe travels!

6/10 Okay

peter

Liked: Cleanliness, property conditions & facilities, room comfort
OOPS!
We were locked out of our room, due to door lock malfunction. Front desk gave us new keys first night, however that did not fix the problem. I was only able to get back in the room because my wife was still in there. Got new keys next morning, still not working. We had to wait an hour for them to fix the door lock, so we could get our bags and leave, inconvenient.
Stayed 1 night in Jan 2024
Response from La Quinta - Kennewick, WA Team on 30 Jan 2024
Peter,Thank you for taking the time to share your recent experience with us. Your opinon and feedback are valuable to us.Please rest assured we have since taken action to resolve the issues you encountered. We hope you would consider us for your future lodging needs.Safe travels,

10/10 Excellent

Kevin

Travelled with partner
Liked: Property conditions & facilities
Good accommodations. Not all that close to airport, and chose to order food to be delivered since we didn’t have a car.
Stayed 1 night in Jan 2024
Response from La Quinta - Kennewick, WA Team on 30 Jan 2024
Kevin,Thank you for taking the time to share your experience during your recent stay with us. We are happy to hear it was to your liking. We hope to have you with us in the future.Safe travels!

10/10 Excellent

Alan

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from La Quinta - Kennewick, WA Team on 30 Jan 2024
Alan,Thank you for taking the time to share your experience during your recent stay with us. We are happy to hear it was to your liking. We hope to have you with us in the future.Safe travels!

2/10 Terrible

Steven

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Watch out for Stephanie
Arrived at 8:30 PM to find a sign asking me to call a number to check in. Called the number but got no answer for 2 minutes. Called the number again and after a couple more minutes, an employee came from the back pushing a laundry cart. She just stared at me so I asked her if I should terminate the call. Her response was, “obviously since I am here now.” She offered no greeting nor any apology for making me wait to check in. She asked for my name - instead of answering, I dropped my head ID and credit card on the counter to which she scolded me saying, “don’t be rude to me sir.” Her attitude was completely snarky and unprofessional and it frankly pissed me off. There are plenty of places to stay in Kennewick - this La Quinta should not be your choice so long as “Stephanie” (if that is her name) is working the front desk. This employee either needs to be retrained on company standards or terminated before she drives off any more customers.
Stayed 1 night in Jan 2024
Response from La Quinta Management on 15 Jan 2024
Mr. Eller,Thank you for taking the time to share your experience with us. I am sorry to hear that it was anything but positive and pleasant. Especially that our customer service standard wasn't upheld, and that you were provoked to anger.Please rest assured a conversation with the staff member has been held, and that further customer service training is to be held as well.Here at La Quinta - Kennewick, WA we value your experience and opinion. We hope you would consider staying with us in the future.Best regards,

10/10 Excellent

santiago

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from La Quinta - Kennewick, WA Team on 30 Jan 2024
Santiago,Thank you for taking the time to share your experience during your recent stay with us. We are happy to hear it was to your liking. We hope to have you with us in the future.Safe travels!

8/10 Good

Alan, Kelowna

Travelled with family
Liked: Staff & service, property conditions & facilities
Rugs in hallways are very dirty. Room is acceptable
Stayed 1 night in Dec 2023
Response from La Quinta - Kennewick, WA Team on 30 Jan 2024
Alan,Thank you for taking the time to share your experience during your recent stay with us. We are happy to hear it was to your liking.We value your opinion, and have recently re-treated the carpetting. We hope to have you with us in the future.Safe travels!

10/10 Excellent

Dale

Travelled with family
Check-in was a snap and the young lady checking us in was very helpful and extremely pleasant!!!
Stayed 1 night in Dec 2023
Response from La Quinta - Kennewick, WA Team on 30 Jan 2024
Dale,Thank you for taking the time to share your experience during your recent stay with us. We are happy to hear it was to your liking. We hope to have you with us in the future.Safe travels!