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We had a wonderful experience at this property. The location is perfect. We traveled via train and the station is literally right across the street. As for the hotel it has wonderful ocean views. It is the perfect starting point for a walk along the waterfront. I am a huge Agatha Christie fan so this was the perfect place to stay and start our experience. The hotel is very grand - like the name - but also very inviting and comfortable. All of the staff were wonderful. Highly recommend!
The beds were very comfortable and the room large. The food at breakfast was great but the coffee was barely warm all 3 mornings we were there. Food in the bar was tasty. The floors were really loud when we walked and the floors above us were really loud when the guests above walked…. I mean really loud. I could not get to the bathroom in the middle of the night without waking my husband. It poured one day of our stay and rain was coming in through cracks around the window frame. The most disappointing part of our stay was our lunch was stolen or misplaced. A family member prepared us a delicious lunch to take on our very long train journey. Evening staff put it in the fridge for us as it was too big for a mini fridge and morning staff could not find it. They looked in all fridges in the hotel, it was nowhere to be found. It made our long train journey even longer.
very helpful pleasant staff breakfast buffet plenty of choices very nice and specially loved the fact you can book a treatment and swim after definitely will book again .
We very much enjoyed our stay. The room was very good, clean, comfortable and well equipped, staff pleasant and friendly. The high spot was breakfast which is really excellent. Lots of choice and very good quality.
Roger
Stayed 1 night in Apr 2024
10/10 Excellent
Debbie
Travelled with partner
7 Apr 2024
Liked: Cleanliness, staff & service, amenities
Lovely stay, staff very friendly and helpful.
Hotel a bit tired but they are taking steps to improve it
Debbie
Stayed 3 nights in Apr 2024
8/10 Good
Hugh
Travelled with group
24 Mar 2024
Liked: Cleanliness, staff & service, amenities
The room was perfectly comfortable and clean, but looking rather "tired" - patches of plaster on the walls where repairs had clearly taken place, and non-matching tiles on the shower surround where it looked as though the shower valve had been replaced.
Hugh
Stayed 1 night in Mar 2024
4/10 Poor
William
23 Mar 2024
Disliked: Staff & service
Lovely building but rooms have paper thin walls with a noisy neighbour! Dinner was like faulty towers! Our pate starter was given to other diners after we had ordered it! Half of the mains were not available, and then they tried to charge us twice for the meal!
We was only there for 1 night but it was enjoyable and its a lovely hotel
Joanne
Stayed 1 night in Mar 2024
10/10 Excellent
John
19 Feb 2024
John
Stayed 1 night in Feb 2024
4/10 Poor
satnam
Travelled with family and small children
18 Feb 2024
Didn’t like the fact that our room wasn’t ready it was 3 hours late the day we checked in ..
satnam
Stayed 2 nights in Feb 2024
8/10 Good
Martin
15 Feb 2024
Martin
Stayed 3 nights in Feb 2024
4/10 Poor
Petra
15 Feb 2024
Petra
Stayed 1 night in Feb 2024
6/10 Okay
Verified traveller
13 Feb 2024
Liked: Staff & service
Overall nice hotel
Hotel main reception and bar lovely, I would say our room overall was ok although a little outdated and in need of a touch up as some stains on the chairs and walls etc made it feel a bit unclean, location wise was great and the staff were lovely and helpful very friendly!
Verified traveller
Stayed 2 nights in Feb 2024
8/10 Good
Kabita
13 Feb 2024
Liked: Cleanliness, staff & service
Good Location
We had a great stay the hotel staff were friendly the location was fantastic.
Only the hotel was noisy we could hear next-door coughing and the floor board making noise from above.
Large hotel centrally located for all Torquay amenities. Clean, free limited parking available.Helpful and friendly staff. Only criticism I found the double room on the small size for a couple.
Walter
Stayed 2 nights in Feb 2024
8/10 Good
Shelagh
4 Feb 2024
Shelagh
Stayed 2 nights in Feb 2024
10/10 Excellent
Julia
3 Feb 2024
Julia
Stayed 1 night in Feb 2024
8/10 Good
Luke
Business traveller
3 Feb 2024
Liked: Cleanliness, staff & service, amenities
Hotel in the communal areas is lovely. Entrance and bar areas are beautiful. Corridors on the other hand are getting tired and have holes in the carpet. The rooms are nice but could do with updating. No double glazing so noice from the road can be heard. Also the shower system is inadequate. Staff are professional and polite and I can’t fault them at all.
Luke
Stayed 1 night in Jan 2024
6/10 Okay
Gary
Travelled with partner
20 Jan 2024
Liked: Cleanliness, staff & service, amenities
Lobby, reception, bar and dining room looks great. Very tired upstair passed first floor. Need touch up. Stayed in room 103. Shower not easy to use have to take it down to turn on and off, extraction unit not working. Hand rail only one can be used as other to close to wall. Room fine.
Lovely hotel in a great position with views of the sea. Considering it was low season, I was put in a corner room facing a wall. Dinner was a little disappointing- room for improvement.
Helen
Stayed 1 night in Jan 2024
8/10 Good
Cathy
7 Jan 2024
Cathy
Stayed 1 night in Jan 2024
10/10 Excellent
Nigel
Travelled with partner
2 Jan 2024
Liked: Amenities
Great hotel and location… loved the atmosphere and room was super..
Friendly staff, nice views from the lounge/bar, very clean rooms but outdated.
Andzej
Stayed 1 night in Dec 2023
10/10 Excellent
Gail
1 Jan 2024
Gail
Stayed 3 nights in Dec 2023
10/10 Excellent
Rebecca
29 Dec 2023
Rebecca
Stayed 1 night in Dec 2023
10/10 Excellent
Andrea
23 Dec 2023
Andrea
Stayed 1 night in Dec 2023
10/10 Excellent
Jenny
23 Dec 2023
Jenny
Stayed 2 nights in Dec 2023
10/10 Excellent
Stephen
22 Dec 2023
Stephen
Stayed 2 nights in Dec 2023
4/10 Poor
Simon
Business traveller
21 Dec 2023
Disliked: Staff & service
not a good night
Paid for a sea view, which I got if you stand in the corner of the room and stretch your neck. Noisy couple having an argument at 01:30 am, security guard comes knocking, loudly on their door at 3am to see if all well. Which is good but for the fact it had been quit for the last 1hr 15min.
Absolutely over the moon the hotel is lovely very festive friendly staff we have had a lovely stay so far we commented on the heating being over hot but apart from that we have been upgraded to a sea view room which is gorgeous
Leanne
Stayed 1 night in Dec 2023
6/10 Okay
Christopher
17 Dec 2023
Christopher
Stayed 1 night in Dec 2023
10/10 Excellent
Gaynor
11 Dec 2023
Gaynor
Stayed 1 night in Dec 2023
10/10 Excellent
Thomas
10 Dec 2023
Thomas
Stayed 1 night in Dec 2023
10/10 Excellent
Stephanie
10 Dec 2023
Stephanie
Stayed 1 night in Dec 2023
8/10 Good
Steven
Business traveller
7 Dec 2023
Liked: Cleanliness, staff & service, amenities
Steven
Stayed 1 night in Dec 2023
10/10 Excellent
Vincent
4 Dec 2023
Liked: Cleanliness, staff & service, room comfort
Weekend away
One of our favourite hotels because of the view from the bar .
Great price this time of year .