"I was disappointed with the customer service during my stay. The hotel staff were not welcoming and rarely smiled when interacting with guests. In addition, it was very difficult to reach the front desk, as phone calls often went unanswered when assistance was needed. Good customer service is an important part of the guest experience, and unfortunately, I felt that the level of service provided did not meet expectations. I hope management will address these issues and improve staff responsiveness and guest relations."
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