Suite (Rooftop) | Premium bedding, minibar, in-room safe, desk

Reviews of Park Hyatt Sydney

5 out of 5
Park Hyatt Sydney
7 Hickson Road, The Rocks, NSW

Reviews

9.4

Exceptional

Rating 10 - Excellent. 208 out of 263 reviews" "
Rating 8 - Good. 33 out of 263 reviews" "
Rating 6 - Okay. 10 out of 263 reviews" "
Rating 4 - Poor. 6 out of 263 reviews" "
Rating 2 - Terrible. 6 out of 263 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jeff, alamo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was located straight across from the opera house. The view was spectacular. I’m very lucky because I get to stay in some of the finest five star luxury properties, this park Hyatt is as good as it gets. The staff was extremely professional. Get the breakfast package with your room, you will not be disappointed
Stayed 5 nights in Feb 2024
Response from Oliver, Park Hyatt Sydney on 26 Feb 2024
Hi Jeff, thanks for your amazing feedback. We also have other beautiful hotels in the Park Hyatt portfolio, but it is kind of you to be so complimentary of Park Hyatt Sydney. We're very happy you enjoyed your stay, and I hope we see you again soon. Regards

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Regards Oliver, Park Hyatt Sydney on 28 Dec 2023
Thanks for letting us know you had an amazing stay David!

10/10 Excellent

Eugenie

Stayed 3 nights in Dec 2023
Response from Oliver, Park Hyatt Sydney on 5 Jan 2024
Thanks for giving us a perfect score Eugenie, we really appreciate it and we pleased you had a wonderful stay. Regards

10/10 Excellent

Lee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property! Location is great for the views and proximity to the heart of Sydney. The staff were very helpful and attentive. Nothing was too complicated. Not all the rooms had the promised views - we had to go out to the balcony to see the Opera House, but that didn’t detract much. The rooftop pool is awesome, as is the breakfast room. Definitely a fun hotel to stay at in Sydney!
Response from Regards, Oliver, Park Hyatt Sydney on 28 Dec 2023
Hi Lee, thank you for staying with us and the wonderful review you posted. We're pleased you had a great stay with us. Can I reconfirm that our Harbour View rooms don't have direct views of the Opera House, but we glad to see you found out that some of them have glimpses from the balconies. You can get a full direct view from an Opera View or Opera Deluxe room if that's an important feature for you. Regardless we hope you will stay with us again soon.

2/10 Terrible

Steve

Liked: Cleanliness, property conditions & facilities, room comfort
Tradies looking over balcony at wife in bed
4th time and last . Tradies turned up outside our balcony at 8am working on the Astro turf, looking into room , we were both not attired for this and we shut blinds . Paid for opera view looked at blinds . Complained to reception and they said basically to my shock bad luck . I said I was going to write an our review , Marilyn at reception said she didn’t mind . We booked 3 rooms that night for a business meeting and were at the property the week before . We will take our business elsewhere
Stayed 1 night in Dec 2023
Response from Regards Oliver, Park Hyatt Sydney on 28 Dec 2023
Hello SteveThank you for taking the time to share your feedback with us. We were sorry to hear that you didn't have a comfortable and enjoyable stay with us.We understand the inconvenience you experienced, and we apologize for any frustration it may have caused. We would be delighted to welcome you back and ensure that you have a much better experience. Please let us know if you'd reconsider staying with us again, and we will do our best to make your stay as comfortable as possible.

10/10 Excellent

Jade

Stayed 1 night in Dec 2023
Response from Oliver, Park Hyatt Sydney on 17 Dec 2023
Hello Jade, We'd love to know what contributed to a score of 5 out of 5, but needless to say we're happy you loved your stay, and thank you so much for taking a few minutes to review our hotel. Regards Oliver, Park Hyatt Sydney

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
We had just the most amazing room for our Wedding Anniversary. Thank you for making our stay very memorable.
Stayed 1 night in Dec 2023
Response from Oliver, Park Hyatt Sydney on 11 Dec 2023
Thanks Jared. Congratulations on your anniversary, and we're very happy we were able to make your stay memorable. We hope to help you celebrate next year as well.

10/10 Excellent

Kara

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location! Hyatt team was fantastic!
Stayed 2 nights in Oct 2023
Response from Oliver, Park Hyatt Sydney on 31 Oct 2023
That's wonderful to hear this feedback Kara, we're so happy you enjoyed your stay. Look forward to welcoming you back soon.

10/10 Excellent

Atoossa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff & Service Was Excellent
Stayed 4 nights in Oct 2023
Response from Oliver, Park Hyatt Sydney on 31 Oct 2023
Dear Atoosa, thank you for your kind words, we're glad to hear you enjoyed your visit.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Oliver, Park Hyatt Sydney on 20 Oct 2023
Thank you Roger for your feedback. Glad you enjoyed your stay

10/10 Excellent

Grant

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff & location you cannot fault we will be back
Stayed 1 night in Oct 2023
Response from Oliver, Park Hyatt Sydney on 20 Oct 2023
Thank you Grant, we hope to see you again soon.

10/10 Excellent

JI YOUNG

Stayed 1 night in Oct 2023
Response from Oliver, Park Hyatt Sydney on 20 Oct 2023
Thank you Ji Young, we hope to see you next time you travel to Sydney

8/10 Good

John

Stayed 1 night in Oct 2023
Response from Oliver Ruf, Park Hyatt Sydney on 31 Oct 2023
Dear John, thank you for your review, if you'd be interested in letting us know how we could have improved, I'd love to hear from you

10/10 Excellent

Stephen, San Mateo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and view from the room were amazing. Staff were very professional and friendly. Rooms were very comfortable and quiet.
Stayed 1 night in Sep 2023
Response from Oliver, Park Hyatt Sydney on 20 Oct 2023
We love the location and the view as well, and we're pleased that the staff were professional and friendly as well.

10/10 Excellent

Annabell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff of the hotel were very friendly and helpful, especially Béatrice at the front desk.
Stayed 2 nights in Jun 2023

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only negative thing was that our room wasn't ready when we arrived (at the advertised time) so we had to wait for over an hour. Everything else was fantastic
Stayed 1 night in Jun 2023

10/10 Excellent

Lino

Stayed 2 nights in Apr 2023

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb star in sydney
Perfect location for a short trip to Sydney. Excellent rooms, breakfast and service from everyone. Highly recommend
Stayed 3 nights in Mar 2023

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
our stay for our 47th wedding anniversary was out of this world. we weren't disappointed at all,great room,view,comfort the best stay we had by far.
Stayed 2 nights in Mar 2023

10/10 Excellent

Logan

Stayed 2 nights in Mar 2023

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great property. Below average service
I proposed to my fiancé during this stay. A very special time for us. I did not expect an upgrade but expected a good room in our category. Nothing could be done. Trying pre-arrange a surprise Spa visitor for my partner and then a small group celebration in the bar were not simple. A request for a vase for flowers took 2 reminders and over 3 hours to be addressed. Just another number in your booking system. It was the most impersonal experience - and for the price almost unforgivable. The property is delightful. The service - less than ordinary. The Cartier store and Quay restaurant went out of their way to create a special occasion for us.
Stayed 2 nights in Feb 2023

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, food service could have been better for such a high end hotel.

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the Harbor and the Sydney Opera House! Close to shopping and dining facilities.

10/10 Excellent

Brett

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This feels like a small Hotel and is nice because it is low rise and i think you feel more connected with the immediate surrounds. It is also located in an amazing spot on the harbour with many activites happening all around you.
Stayed 1 night in Oct 2022

6/10 Okay

Louis

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
OK not great
the hotel is well appointed, but not to the standard to expect for the money. For example went to have a scotch- ordered a single malt on rocks - got a white rye and when asked why i was advised the malt in that brand was out of stock- so i chose a different brand - Mccullun 12year again advised that was out of stock but suggested a 25 year at $265 per shot. i would expect a reasonable range of scotch at fair prices
Stayed 1 night in Oct 2022

10/10 Excellent

kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Jared

Stayed 2 nights in Aug 2022

10/10 Excellent

Ash

Liked: Cleanliness, property conditions & facilities, room comfort
Hits the mark, and then some.
Brilliant stay and the staff is what made it amazing and as you would expect with a Hyatt the facilities did not disappoint either. We required a room change mid stay (no fault of the hotel) and it was swift and seamless from intial call to concierge to sending someone to assist in the room change. The food for both resturant and room service delicious and lovely cocktails ij the lounge bar to finish off a night. Will be returning.
Stayed 2 nights in Jul 2022

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

David

Stayed 1 night in Jun 2022

6/10 Okay

Anshuman

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in May 2022

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Kimberley

Absolutely gorgeous hotel. A quick overnight stay with my hubby & everything was lovely. The room, the view, the sumptuous bed. Everything was perfect.
Stayed 1 night in May 2022

8/10 Good

David

Stayed 1 night in Mar 2022

10/10 Excellent

Guy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, rooms, and staff.
Stayed 2 nights in Mar 2022

10/10 Excellent

Harold L

Stayed 1 night in Jan 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xmas stay
I am aware covid is a issue in Sydney. However the communication from the hotel before the stay or even during was poor. There was no mention of the bar and restaurant being closed the whole time due to them being understaff. It was 6pm on the second day when we received a letter to our door that explained they were understaffed and will not have their restaurant or bar open. If we had known prior to our stay or even when checking in, we would have prepared ourselves and book lunches and dinners elsewhere before missing out. The only offering was a simple in-room dining service. The pool upstairs also had a simplified menu and no one around most of the time to even make an order. I understand the hotel is understaffed, however to pay the rate we did was for the full experience which wasn’t available. It was disappointing and unfortunate.
Stayed 1 night in Dec 2021

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing qas a problem
Grateful to be able to stay even when Sydney in lockdown, cant wait to stay when out of cobid
Stayed 3 nights in Jul 2021
Response from Marc on 3 Aug 2021
Thank you for taking the time to provide us with feedback following your most recent stay. We are very pleased to hear about your wonderful stay and cannot wait to welcome you back again. Thank you once again for choosing to stay at Park Hyatt Sydney recently.

8/10 Good

linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Marc on 24 May 2021
Thank you for providing us with your ratings following your stay. We look forward to welcoming you back next time.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beyond brilliant in every way. The location is exceptional and the facilities are world class. So grateful to have stayed in this gorgeous hotel. We'll be back one day.
Stayed 2 nights in Apr 2021
Response from Park Hyatt Team on 27 Apr 2021
Dear Guest, Thank you for providing us with feedback from your stay. We are so glad that you had a wonderful stay and we will be sure to share your comments with the team. We look forward to welcome you back again in the near future. Best regards, Park Hyatt Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect position with great views. Staff were great. We were made feel very special.
Stayed 3 nights in Mar 2021
Response from Marc on 7 Apr 2021
Thank you for providing us with feedback from your stay. We are delighted to hear of your wonderful recent experience and look forward to your next stay.

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2021
Response from Marc on 3 Feb 2021
Thank you for providing us with ratings from your stay. We sincerely appreciate it.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2021
Response from Marc on 31 Jan 2021
Thank you for providing us with ratings from your stay. We sincerely appreciate it!

10/10 Excellent

Neil, Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location,Beautiful place . Top Class service.would recommend anytime.
Stayed 1 night in Dec 2020
Response from Marc on 30 Dec 2020
Thank you for your feedback. We are so glad to hear of your wonderful stay and look forward to your return.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2020
Response from Marc on 30 Dec 2020
Thank you for staying with us. We appreciate your ratings!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early check in and late check was fantastic. The friendly staff were very accomodating.
Stayed 2 nights in Dec 2020
Response from Marc on 7 Dec 2020
Thank you for your feedback and we are delighted to hear of your wonderful recent stay. I will ensure to share your feedback with the entire staff and we look forward to your return.

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
5 star price without 5 star service Service was lacking, the friendliest staff were the room attendants, and our guests were locked out of their rooms after arranging late check out. We left our stay very underwhelmed by the Park Hyatt feeling like we were an inconvenience to them having our own Pretty Woman moment. Don’t assume Park Hyatt , faking it until you make it doesn’t apply to everyone. We won’t be back.
Stayed 1 night in Dec 2020
Response from Marc on 7 Dec 2020
Thank you for your valuable feedback. We sincerely appreciate the effort you have gone to provide us with your experience from your stay. It is disappointing to hear of the shortfalls and rest assured that we will assess your feedback for further improvements at the hotel. Once again, thank you for taking the time to provide us with such valuable comments and we hope to welcome you back in the future.

6/10 Okay

Allegra P

Stayed 2 nights in Nov 2020
Response from Marc on 13 Dec 2020
Thank you for your rating, we sincerely appreciate it.

8/10 Good

Dylan

Disliked: Room comfort
Stayed 1 night in Nov 2020
Response from Marc on 6 Dec 2020
Thank you for providing us with ratings from your stay. We appreciate your opinion and look forward to welcoming you back again.