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Reviews of Metro Hotel Marlow Sydney Central

4 out of 5
Metro Hotel Marlow Sydney Central
431-439 Pitt Street, Haymarket, NSW

Reviews

7.8

Good

Rating 10 - Excellent. 310 out of 1004 reviews" "
Rating 8 - Good. 383 out of 1004 reviews" "
Rating 6 - Okay. 197 out of 1004 reviews" "
Rating 4 - Poor. 71 out of 1004 reviews" "
Rating 2 - Terrible. 43 out of 1004 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central to everything
Stayed 5 nights in May 2024
Response from ct on 21 May 2024
Dear Colleen,Thank you for your recent stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. We are glad that you have overall enjoyed your stay with us and that you took full advantage of our great location to explore the nearby attractions. We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing special, but everything ran smoothly and staff were very helpful
Stayed 4 nights in May 2024
Response from ct on 13 May 2024
Dear Dennis,We are glad that you enjoyed your latest visit. We always try to offer great value for money accommodation with friendly service and feedback always helps us improve. We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Problem with WiFi, they gave me an alternative device that stopped working on my last night. Room view was a wall. Would still consider hotel in future.
Stayed 3 nights in May 2024
Response from ct on 8 May 2024
Dear Peter,Thank you for taking the time to share your feedback with us. We appreciate your honest review and apologize for any inconvenience you experienced during your stay. We strive to provide exceptional service and ensure that our guests have a pleasant and comfortable experience. We sincerely apologize for falling short of your expectations.We genuinely appreciate your input, as it helps us in our continuous efforts to deliver an exceptional experience to all our guests. We hope to have the opportunity to welcome you back soon and provide you with the outstanding service you deserve.Regards,Guest Service Team Metro Hotel Marlow

8/10 Good

Morris

Travelled with family and small children
Rather noisy
Stayed 6 nights in Apr 2024
Response from ct on 2 May 2024
Dear Morris,Thank you for your stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. All feedback is invaluable to us, as it helps us improve.We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok. But there were families in the same hallway with children that ran up and down the hall all night opening and closing doors.
Stayed 3 nights in Mar 2024
Response from ct on 2 May 2024
Dear David,Thank you for your recent stay in Metro Hotel Marlow Sydney Central and for the time taken to leave your review. Regarding your noise concerns, we apologise for the inconvenience this has caused you. For future reference, our front desk is available for 24 hours. Our staff regularly patrols the common areas and we encourage our guests to report any noise issues with our staff to take action.We always try to offer a good value for money accommodation with friendly service and all feedback is invaluable to us, as it helps us improve.We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

8/10 Good

Rob

Travelled with partner
Liked: Amenities
Good staff, not unique but getting that way.
Stayed 2 nights in Apr 2024
Response from ct on 2 May 2024
Dear Rob,Thank you for your feedback and for your kind comments regarding our staff, we are glad that you had a pleasant stay.We are committed to offering competitive value for money accommodation with a friendly service to all our guests.We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

8/10 Good

Morris

Stayed 1 night in Apr 2024
Response from ct on 13 May 2024
Dear Morris,Thank you for your stay in Metro Hotel Marlow Sydney and for the time taken to leave your review.We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from ct on 22 Apr 2024
Dear Jackie, Thank you for your stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
This is China Town so there is Oriental food. However if you go one block up there is an excellent hamburger place and the other hotel close by has done good sandwiches
Stayed 5 nights in Apr 2024
Response from Zee on 19 Apr 2024
Dear CarlThank you for your stay at our hotel. We are delighted you enjoyed the great hotel location and food options. Our great location gives access to all the attractions in the city and makes us a great choice for business and leisure travellers. We wish you all the best with your future travels and we will be looking forward to your return.Regards, Guest Service Team Metro Hotel Marlow

10/10 Excellent

suyapa

This property has an excellent location to downtown , to go to the malls, to the harbors, aquariums, maritine museum, Saint Andrew church, restaurantes, to go to Paddy's market, Central trainn station , just two walkable blocks from the hotel and just 4 station to get to the International airport as well to the domestic airport station. AU $18 the ride & if you want to go by bus about AU$3 to go to the airport. Light train just next door. I strongly recomend it. It is located in Chinatown.
Stayed 6 nights in Apr 2024
Response from Zee on 19 Apr 2024
Dear Suyapa,Thank you for your stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. We wish you all the best with your future travels and we will be looking forward to your return. Regards, Guest Service Team Metro Hotel Marlow

6/10 Okay

Mandrew

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Easy to get around. Lots of good restaurants
Stayed 4 nights in Apr 2024
Response from Zee on 19 Apr 2024
Dear Mandrew,Thank you for your recent stay in our hotel and the review left regarding your stay. We are happy you have enjoyed your stay and took full advantage of our great location. We are committed to offering competitive value for money accommodation with a friendly service to all our guests. We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

8/10 Good

Lexie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved its location
Stayed 4 nights in Apr 2024
Response from ct on 10 Apr 2024
Dear Lexie,We are delighted that you have had a good overall experience and enjoyed our hotel location.Our great location gives access to all the attractions in the city and makes us a great option for both business and leisure travellers.We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

6/10 Okay

Yuji

Stayed 2 nights in Mar 2024
Response from ct on 10 Apr 2024
Dear Yuji,Thank you for your stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was safe, central and tidy
Stayed 3 nights in Apr 2024
Response from ct on 10 Apr 2024
Dear Rebecca,Thank you for your review and recent stay with Metro Hotel Marlow Sydney Central. We are glad that you had a positive experience with your latest visit to our hotel and that you have enjoyed our great location and service.We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

10/10 Excellent

Belinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked one night as I took my two daughters to Sydney to see a show. Appreciated that we could all stay in the one room but in separate beds. Easy 10 minute walk to ICC where the show was held. Plenty of dinning options around us, Starbucks and Paddy's Markets.
Stayed 1 night in Mar 2024
Response from ct on 10 Apr 2024
Dear Belinda,Thank you for your recent stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. We are glad that you and your daughters have overall enjoyed your stay with us and that you took full advantage of our great location to explore the nearby attractions. We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

10/10 Excellent

Theresa

Great location. Clean bedding .
Stayed 2 nights in Apr 2024
Response from ct on 10 Apr 2024
Dear Theresa,Thank you for your recent stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. We are glad that you have overall enjoyed your stay with us and that you took full advantage of our great location to explore the nearby attractions. We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

8/10 Good

Lin

Liked: Cleanliness, staff & service
This is one of the very few hotels that offers 3 separate twin beds in a central location. Although there's no wifi connection in our unit, hotel staff was able to rectify the issue by giving us a portable wifi.
Stayed 2 nights in Mar 2024
Response from ct on 10 Apr 2024
Dear Lin,Thank you for the feedback regarding your experience in our hotel. We are glad that you have enjoyed our facilities and service provided. Thank you for the feedback regarding your experience in our hotel. We are glad that you have enjoyed our facilities and service provided. We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

8/10 Good

Lynne

Liked: Staff & service, property conditions & facilities
Convenient for easy access to key areas in Sydney I wanted to visit. The rooftop ok although small was a nice bonus. I would not recommend the breakfast option due to price and quality .
Stayed 2 nights in Mar 2024
Response from ct on 29 Mar 2024
Lynne,Thank you for your recent stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. We are glad that you have overall enjoyed your stay with us and that you took full advantage of our great location to explore the nearby attractions. We always try to offer a good value for money accommodation with friendly service and all feedback is invaluable to us, as it helps us improve. I will pass on your feedback to the rest of our team for their update. We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

8/10 Good

Zulfiya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Metro Hotel Marlow was great. The location is very convenient - close to transport, walkable distance to main attractions. The hotel itself is a bit dated but very comfortable, rooms are quite spacious. Bed ok but not overly comfortable, shower pressure is pretty good:) It is definitely a good value hotel
Stayed 4 nights in Mar 2024
Response from ct on 23 Mar 2024
Dear Zulfiya,Thank you very much for your time in leaving a review for your stay. We are delighted that you have enjoyed your stay overall and the location of the hotel. We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

6/10 Okay

Kathleen, Hyrum

Travelled with partner
Liked: Staff & service
The internet is unreliable in the rooms and only usable in the lobby. The lobby has just two couches so seating is scarce. It is an older hotel but does have what you need, a pillow and bed and a bathroom.
Stayed 2 nights in Mar 2024
Response from ct on 20 Mar 2024
Dear Kathleen,Thank you for your stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. All feedback is invaluable to us, as it helps us improve.We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

2/10 Terrible

Kevin

Liked: Staff & service
Disliked: Property conditions & facilities
AC does not work at 85 degree
Stayed 2 nights in Mar 2024
Response from Zee on 19 Mar 2024
Dear Kevin,It is unfortunate that on this occasion you experienced A/C issues in your room. This is not the standard we pride ourselves on and apologise for the inconvenience this has caused you.We will be looking into this matter with our maintenance team to ensure problems like this do not arise in the future,Kind regards,Metro Marlow Team

10/10 Excellent

Liz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the train station, paddy’s market and mall and Cole’s supermarket.
Stayed 2 nights in Feb 2024
Response from ct on 11 Mar 2024
Dear Liz,We are delighted that you have had a good overall experience and enjoyed our hotel location. Our great location gives access to all the attractions in the city and makes us a great option for both business and leisure travellers.We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

8/10 Good

Jeffrey, Ocean Grove

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here before so I always know what am I paying for. Decent room, nice bed to sleep in and great location. All staff are lovely from reception to house keeping. Some improvements is the cleanliness of the room and vacuum under the bed. I dropped my watch and it fell under the bed. There I saw a lot of dust and debris.
Stayed 3 nights in Mar 2024
Response from ct on 11 Mar 2024
Dear Jeffrey,Thank you very much for your continued support. We are delighted that you have had a good overall experience and enjoyed our hotel location.I have passed your comments to the relevant department heads to identify what went wrong and avoid similar issues in the future.We wish you all the best with your future travels and we will be looking forward to your next visit.Regards,Guest Service Team Metro Hotel Marlow

4/10 Poor

Dustin

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
When we checked in, one of the beds was broken so we got moved to another room. The new room was slightly bigger. Air conditioner barely worked, which sucked because the weather forecast was 40°C. Room cleaning wasn’t good, had to request cleaning. The washroom setup was odd, it was awkward to wash face at the sink and the toilet was too close to the wall (I’m 6’1). Location was good, walking distance to shopping and food, but that’s about it.
Stayed 5 nights in Feb 2024
Response from ct on 11 Mar 2024
Thank you for your recent stay and feedback. We are sorry to read that not all aspects of your accommodation were as expected or up to the standards that we have set for our guests. We will work hard to rectify the issues that you have experienced. We always try to offer good value for money accommodation with friendly service and all feedback is invaluable to us because it helps us improve our guests’ experience. Thank you for letting us know. We wish you all the best with your future travels and hope that we may welcome you back in the future.Kind regards, Guest Service Team Metro Hotel Marlow

8/10 Good

Maritsa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Central location, clean and safe. However the strong smell of Asian food from the restaurants on the streets below was pretty uncomfortable throughout the night.
Stayed 3 nights in Mar 2024
Response from ct on 11 Mar 2024
Dear Maritsa,Thank you for your stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. All feedback is invaluable to us, as it helps us improve.We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

6/10 Okay

Phil, Waterford

Travelled with partner
Liked: Cleanliness, staff & service
Really conveniant location.close to central station and lots of restaurants nearby and a good price. Room and facilities a bit cramped
Stayed 1 night in Mar 2024
Response from ct on 11 Mar 2024
Dear Phil,Thank you for your recent stay in our hotel and for the review left regarding your stay. We are happy that you have enjoyed your stay overall and took advantage of our great location. All feedback is invaluable to us, as it helps us improve.We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

8/10 Good

Haresh, Mawson Lakes

Stayed 2 nights in Mar 2024
Response from ct on 28 Mar 2024
Dear Haresh,Thank you for your stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

6/10 Okay

Colin

Stayed 1 night in Mar 2024
Response from ct on 11 Mar 2024
Dear Colin,Thank you for your stay in Metro Hotel Marlow Sydney and for the time taken to leave your review.We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

10/10 Excellent

sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was lovely and clean. We had great views towards central station. Bed was really comfortable. Perfect location to get around Sydney.
Stayed 1 night in Mar 2024
Response from ct on 5 Mar 2024
Dear Sharon,Thank you for your stay at our hotel. We are glad that you have enjoyed the great hotel location.We are glad that you enjoyed your latest visit. We always try to offer great value for money accommodation with friendly service and feedback always helps us improve. We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good with easy access to circular quay staff were friendly and very helpful hotel was clean and well kept.
Stayed 11 nights in Feb 2024
Response from ct on 5 Mar 2024
Dear Peter,Thank you for your feedback and for your kind comments regarding our staff, we are glad that you had a pleasant stay. We are committed to offering competitive value for money accommodation with a friendly service to all our guests.We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

6/10 Okay

Michelle

Disliked: Property conditions & facilities
The location is great. Close walk to train stations and in the heart of Chinatown. Maybe we just had a stroke of bad luck, but we weren't able to use the bath in our bathroom because there wasn't a bath plug which was really annoying and the rubber bathmat had mould stains. The bath tile walls were stained as well - but with old bathrooms like this it's hard to get stains out no matter how hard you clean which is understandable. The following day the cleaners replaced our dirty towels etc .. which was great, but they forgot to leave us some facecloths which we really needed ... because we arrived back to the room at 1am we were too tired to deal with it, so we washed our faces with the hand towels instead. We usually leave positive feedback if our overall experience was good despite some minor let downs, but because this property was alot different than the photos advertised on the website and we were "surprised", we wanted to let other people know just in case they are surprised too. We were really happy to have booked a room with 3 single beds as that isn't easy to find in some hotels. So that was a bonus.
Stayed 2 nights in Feb 2024
Response from ct on 5 Mar 2024
Dear Michelle,Thank you for your recent stay in Metro Hotel Marlow Sydney Central and for the time taken to leave your review. We are grateful that you have provided us with your feedback as it will help us rectify the issues with your stay and avoid similar incidents with guests in the future.We wish you all the best with your future travels and hope that we may welcome you back in the future.Kind regards, Guest Service Team Metro Hotel Marlow

6/10 Okay

Michael

Travelled with partner
Liked: Staff & service, amenities
Did not like the adjoining room door. Was a bit noisy
Stayed 2 nights in Feb 2024
Response from ct on 27 Feb 2024
Dear Michael,Thank you for your stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. All feedback is invaluable to us, as it helps us improve.We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

6/10 Okay

Barbara

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from ct on 26 Feb 2024
Dear Barbara,Thank you for your stay in Metro Hotel Marlow Sydney and for the time taken to leave your review.We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed is sliding, the hotel facilities are old, the bathroom is small, there is no Wifi network in the room, the air conditioning is central air conditioning, can not be adjusted, the room light without control board, etc., the price is not worth paying, do not choose similar hotels in the future!
Stayed 1 night in Feb 2024
Response from ct on 27 Feb 2024
Dear Guest,Thank you for your recent stay and feedback. We are sorry to read that not all aspects of your accommodation were as expected or up to the standards that we have set for our guests. We will work hard to rectify the issues that you have experienced. We always try to offer good value for money accommodation with friendly service and all feedback is invaluable to us because it helps us improve our guests’ experience. Thank you for letting us know. We wish you all the best with your future travels and hope that we may welcome you back in the future.Kind regards, Guest Service Team Metro Hotel Marlow

8/10 Good

Antonius, Eli Waters

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great
Stayed 1 night in Feb 2024
Response from Tan on 21 Feb 2024
Dear Antonius, thank you for your recent stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. We are so pleased that you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

TOMMY

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable rate
Response from ct on 20 Feb 2024
Dear Tommy,Thank you for your review and recent stay with Metro Hotel Marlow Sydney Central. We are glad that you had a positive experience with your latest visit to our hotel.We always try to offer a good value for money accommodation with friendly service and all feedback is invaluable to us, as it helps us improve. We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

4/10 Poor

Molly

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from ct on 20 Feb 2024
Dear Molly,Thank you for your stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. All feedback is invaluable to us, as it helps us improve.We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

10/10 Excellent

Magdalen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great area for restaurants, shopping.
Stayed 1 night in Feb 2024
Response from ct on 19 Feb 2024
Dear Magdalene,Thank you for your recent stay in our hotel and for the review left regarding your stay. We are happy that you have enjoyed your stay overall and took advantage of our great location. We are committed to offering competitive value-for-money accommodation with a friendly service to all our guests.We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

8/10 Good

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was close to everything
Stayed 3 nights in Feb 2024
Response from Zee on 19 Feb 2024
Dear Arthur,Thank you for choosing to stay with the Metro Marlow Sydney Central we look forward to seeing you again.Kind Regards,Zrinka Pusic

10/10 Excellent

Naomi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Central Train Station and China Town. Felt safe. Close walking distance to Darling Harbour. Great variety of restaurants near by. Beautiful rooftop pool. The doors on the wardrobe in my room were broken, but was immediately fixed. Staff were friendly and helpful.
Stayed 4 nights in Feb 2024
Response from ct on 15 Feb 2024
Dear Naomi,Thank you for your review and recent stay with Metro Hotel Marlow Sydney Central. We are glad that you had a positive experience with your latest visit to our hotel and that you have enjoyed our great location and service.We always try to offer great value for money accommodation with friendly service and feedback always helps us improve. We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

10/10 Excellent

Allison

Great location, friendly staff, clean. Mind you there was a cable tie holding the bed lamp together with the plug & the lamp did not work.
Stayed 2 nights in Feb 2024
Response from ct on 13 Feb 2024
Dear Allison,Thank you for your feedback and for your kind comments regarding our staff, we are glad that you had a pleasant stay.Regarding your comment about the lamp, this was reported to our maintenance team and have been rectified, thank you for letting us know.We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow

8/10 Good

Annie

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 3 nights in Feb 2024
Response from AT on 7 Feb 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Quintyn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff; clean, amd convenient vemue.
Stayed 1 night in Jan 2024
Response from AT on 7 Feb 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Amie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked our room due to it stating there was a king sized bed. Room did not have long sized bed. Spoke to staff regarding this and they said that style room doesn't have king bed. Showed them our booking which clearly stated king bed and had pictures of king bed! Tv near lift also advertised our room with king bed along with pictures. Staff continued to say no king bed. Offered to make up sofa couch which was extremely uncomfortable but husband slept in it. Myself and two toddlers slept in queen bed. Could feel springs in mattress and mattress dipped in the middle. Also extremely uncomfortable. Room hot even with aircon on constantly. No internet service in room, advertised wifi throughout hotel. Fridge warm on arrival. Would not stay again or recommend to anyone.
Stayed 2 nights in Jan 2024
Response from AT on 7 Feb 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Metro hotel the place to stay 👍👍😁
Made to feel very welcome from checkin to checkout staff at metro look after guest as if you were royalty awesome service and staff at breakfast buffet big breakfast selection value for money WE WILL BE BACK FOR SURE 👍👍👍😁😁😁
Metro hotel breakfast buffet 1
2
3
Stayed 1 night in Jan 2024
Response from ct on 1 Feb 2024
Dear William,Thank you for your stay at our hotel. We are delighted that you have had a good overall experience and enjoyed our breakfast service.We strive to offer great value for money accommodation with friendly service and feedback always helps us improve. We will be looking forward to having you stay with us again during your next visit.Regards,Guest Service Team Metro Hotel Marlow

6/10 Okay

Ray

Liked: Staff & service
No
Stayed 1 night in Jan 2024
Response from Zee on 29 Jan 2024
Dear Ray,Thank you for your stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. All feedback is invaluable to us, as it helps us improve. We wish you all the best with your future travels and we will be looking forward to your return. Regards, Guest Service Team Metro Hotel Marlow

10/10 Excellent

Janez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Zee on 29 Jan 2024
Dear Janez,Thank you for your recent stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. We are so pleased that you enjoyed your stay with us and hope to see you again soon.

2/10 Terrible

ceyhan

Stayed 2 nights in Jan 2024
Response from Zee on 23 Jan 2024
Dear Ceyhan,We are extremely disappointed that you did not enjoy your stay with us. Upon checking your reservation I couldn't see any complaints or issues addressed during your stay. If you wish to discuss further, please get in touch with the hotel directly so we can address any issues you experienced while staying with us. Apologies again and all the best for your future travels.

6/10 Okay

David

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Convenient but run down
The hotel is convenient for Haymarket, but it’s basic and lacks some TLC. Rooms are dusty, bathrooms have a bot of mould in them, beds are worn and sink, the sheets provided had old blood stains on them. The body wash provided to us had one tube half used.
Stayed 1 night in Jan 2024
Response from ct on 23 Jan 2024
Dear David, Thank you for your recent stay and feedback. We are sorry to read that not all aspects of your accommodation were as expected or up to the standards that we have set for our guests. We will work hard to rectify the issues that you have experienced. We always try to offer a good value for money accommodation with a friendly service and all feedback is invaluable to us because it helps us improve our guests’ experience. Thank you for letting us know. We wish you all the best with your future travels and we will be looking forward to your return.

4/10 Poor

dan

Travelled with partner
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from ct on 23 Jan 2024
Dear Dan,Thank you for your stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. All feedback is invaluable to us, as it helps us improve.We wish you all the best with your future travels and we will be looking forward to your return.Regards,Guest Service Team Metro Hotel Marlow