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Reviews of Highfield Hotel

1.5 out of 5
Highfield Hotel
166 Victoria Street, Potts Point, NSW

Reviews

6.4
Rating 10 - Excellent. 53 out of 377 reviews" "
Rating 8 - Good. 110 out of 377 reviews" "
Rating 6 - Okay. 103 out of 377 reviews" "
Rating 4 - Poor. 58 out of 377 reviews" "
Rating 2 - Terrible. 53 out of 377 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

5.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Jessa

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is very accessible to Kings Cross station just 3mins walk. The room I got is good and clean especially the bed. I had a good sleep. There’s cafes and bars outside which is good. The only thing if you have a huge luggage is that it does not have lift so please prepare your muscles. :D Good thing I saw a review about that and I was kinda prepared. Overall experience was good.
Stayed 1 night in May 2024

6/10 Okay

Faaniniva

Disliked: Amenities
They need to provide warm bed sheets for winter time.
Stayed 3 nights in May 2024
Response from Ade on 4 May 2024
sorry to here as the weather changed suddenly, we have additional blankets and heating if needed at reception

6/10 Okay

Brandon

Liked: Staff & service
Good location
Stayed 3 nights in Apr 2024

8/10 Good

kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'd give it 5 stars except for the thin walls and no staff on duty to enforce a quiet time after midnite. Manager went above and beyond to give us a choice of rooms, and to provide an adapter for our American electronics. It would have been helpful to let us know if we could have a room with no one next door.
Stayed 2 nights in Mar 2024

6/10 Okay

Jay

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Needs a deep clean and amenity upgrade.
Stayed 3 nights in Feb 2024

6/10 Okay

Miriam

Travelled with partner
Liked: Cleanliness, staff & service
Great location for getting into the main harbor area.
Stayed 1 night in Feb 2024

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness
Upon check in the lady never smiled once, just asked us our name, gave us a form to complete & asked for I/D. Gave us room key, that was it. Didn't realise we had to hike our heavy bags up 2 floors on our own. Room was unbelievably tiny for the $$$ room rate for one night. At least it was clean & bed was comfortable. Lots of noise from other rooms & the alley below, despite keeping window closed.
Stayed 1 night in Feb 2024

2/10 Terrible

Nate

Disliked: Cleanliness, staff & service, property conditions & facilities
Property was very basic, the shared toilets were horrible. Tiny little cubical I’m sure not to Australian standards. I was on the 3rd floor and with no lift access I asked the staff to assist me with my bag as I have a back injury and was advised ‘that’s not a service we offer’. Absolutely NOT worth the money I paid. Bed and pillow were horribly uncomfortable. No air condition and the room was like a hit box
Stayed 1 night in Feb 2024
Response from Ade on 29 Feb 2024
Thank you for your review ,our shared bathrooms are within Australian standards and are cleaned regularly ,private internal bathrooms ,En-Suites are available a slightly higher rate inc air-con ,fans are in all other rooms ,we have 3 floor in the premises ,with no lift as mentioned in property description ,bed and pillows are also checked, luggage assistance is also available we will be checking your complaint regarding that mater, The Management

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice boutique hotel with a variety of room options. Very close to the train station and very helpful staff.
Stayed 3 nights in Feb 2024

6/10 Okay

philip

Liked: Staff & service, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

John

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
It was too small shared bathroom and kitchen. Very hot in room only fan and windows. Could not move.
Stayed 1 night in Feb 2024

8/10 Good

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The stairs up and down were taxing for our age.
Stayed 1 night in Feb 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopover
I was happy with my stay and would happily stay there again.very convenient to the station.
Stayed 1 night in Jan 2024

2/10 Terrible

Rhys

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Annabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

John

Disliked: Amenities, property conditions & facilities
The hotel was conveniently located; the bedding clean, but none of the powerpoints worked (no TV, fridge or fan; no ability to recharge phone etc). This could be such a good overnight location, but falls way short at the moment.
Stayed 1 night in Jan 2024

6/10 Okay

Nicola

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jan 2024

4/10 Poor

Chris

Disliked: Cleanliness, property conditions & facilities
This is not a hotel, it is a hostel by another name. Tiny rooms, very dingy ensuite (not a bathroom but a prefab plonked in the already tiny room). Would not recommend
Stayed 1 night in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room in a perfect location, next to the subway A+++
Stayed 1 night in Dec 2023

6/10 Okay

Stella

.

10/10 Excellent

Owen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little budget hotel, my room was quite small but it was clean & had airconditioning so I was happy. The building was a little run down but he room had been refurbished. Deffo recommend if you want a cheap place to crash for the night.
Stayed 1 night in Dec 2023

8/10 Good

Dougal

Liked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Gerrard

Stayed 2 nights in Nov 2023

8/10 Good

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and management were very helpful
Stayed 5 nights in Nov 2023

8/10 Good

Bjorn

Liked: Staff & service
Stayed 2 nights in Oct 2023

8/10 Good

Yu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very clean.
Stayed 1 night in Oct 2023

4/10 Poor

Margaret

Disliked: Cleanliness, amenities, property conditions & facilities
Location was the only positive. Very noisy - I could hear the gentleman in the next room talking on the phone. Plus opening and closing of doors all night. No lock on the main entrance - so technically anyone could enter the hotel. (Reception was not always there.) Not value for the $$$.
Stayed 1 night in Oct 2023

6/10 Okay

Colin

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Very noisy and very rude and noisy quests. No concern for anyone. Room next to us were shouting outside our door at 11:30pm had to go out and ask to move away
Stayed 2 nights in Oct 2023

6/10 Okay

Jeff

Stayed 1 night in Sep 2023

2/10 Terrible

Mitchell

Stayed 1 night in Jul 2023

2/10 Terrible

Fares

Disliked: Staff & service, property conditions & facilities
The room is old and not clean Too noisy No wardrobe No WiFi
Stayed 2 nights in Jun 2023
Response from Highfield Hotel Reception on 3 Jul 2023
Hi there, thank you for staying with us. Free Wifi is available for our guest when they're staying with us. If you don't know how to access the free WIFI, you are more than welcome to ask our front of staff. Our cleaners work really hard to clean the rooms, kitchen and bathrooms every day. If you have problem with your room when you check in, again you are more than welcome to speak to our front of staff. Regarding your comment on our room has no wardrobe and too noisy, please understand that our establishment is a boutique hotel located between Potts Point and Kingscross area which we are right next to the CBD area, the surrounding would be noisy compare to regional areas. Our prices are among the lowest range in the Sydney CBD so instead of wardrobe, we have a clothes rack for our rooms. Thank you.

6/10 Okay

Michael

Liked: Staff & service
The room was a little cramped but otherwise, well positioned and comfortable for one person.
Stayed 1 night in Jun 2023

6/10 Okay

Natasha

Travelled with family
Disliked: Staff & service
Cheap option
Stayed 1 night in Jun 2023

2/10 Terrible

Kris

Stayed 4 nights in Apr 2023

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great position.
Great position to transport and many services. Three stories so ask for 1st floor if you have troubles with stairs. Comfy and clean good place for short stays.
Stayed 4 nights in Feb 2023
Response from HFH Manager on 8 Jul 2023
Thank you for your great review. Have a nice day and welcome back at anytime.

8/10 Good

Karlheinz

Stayed 1 night in Feb 2023

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service
It was hard to stay cool with only a fan. Plus the bathroom cubicles were quite small. Otherwise, it was a great hotel
Stayed 1 night in Feb 2023

8/10 Good

Pin Chang

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff
Stayed 1 night in Jan 2023

10/10 Excellent

nicholas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff were easy to reach and able to help.

2/10 Terrible

Linda

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2022

6/10 Okay

Barry

Disliked: Cleanliness, property conditions & facilities
Noise from within till 3 or 4 am noise from outside as well
Stayed 3 nights in Oct 2022

8/10 Good

Valda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was quiet and close to hospital
Stayed 10 nights in Sep 2022

6/10 Okay

Corey

Travelled with family
A little noisy at night
Stayed 1 night in Sep 2022

2/10 Terrible

Fred

Travelled with partner
Disliked: Cleanliness, staff & service
It was scary.We had a trundle No tea or coffee. The only thing our room had a bathroom. We got up early and left at 7.00. You had to code in to drag your luggage up the stairs and we paid 162.00 for the night what a rip off.
Stayed 1 night in Sep 2022

2/10 Terrible

Harry

Stayed 1 night in Sep 2022

4/10 Poor

Sjante

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Heater not working; Limited blankets; Basin dirty; security gate at entrance not working; tenants arguing; shouldn't be on Wotif.
Stayed 1 night in Jul 2022

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is cheap and cheerful. Overall, it is good value for money as it is very cheap considering its location. The staff were very helpful.
Stayed 2 nights in Jul 2022

6/10 Okay

Otto

Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2022

8/10 Good

Ben

Travelled with group
Liked: Cleanliness, staff & service
Comfortable, well located hotel. Good value for money.
Stayed 1 night in May 2022
Response from Highfield Hotel on 17 Jun 2022
Thank you so much on your kind review. Hope to see you again soon.