Premium Room, 1 King Bed (Panoramic) | Minibar, in-room safe, blackout curtains, soundproofing

Reviews of InterContinental Suzhou, an IHG Hotel

5 out of 5
InterContinental Suzhou, an IHG Hotel
288 Wang Dun Road, Suzhou, Jiangsu

Reviews

9.2

Wonderful

Rating 10 - Excellent. 98 out of 143 reviews" "
Rating 8 - Good. 33 out of 143 reviews" "
Rating 6 - Okay. 10 out of 143 reviews" "
Rating 4 - Poor. 1 out of 143 reviews" "
Rating 2 - Terrible. 1 out of 143 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the lake view is amazing, breakfast is fabulous with lots of choice
Stayed 1 night in Jan 2020

10/10 Excellent

Colirful, SF

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the new industry district with new streets and modern facilities. Closed to shopping area and the huge bookstore. Breath taking view from the room with automatic toilet. Highly recommended.
Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Getting older and not as good as before. Breakfast was great specially the noodle. Restaurant and public area staff are friendly and helpful.
Stayed 2 nights in Nov 2019

10/10 Excellent

Woon Kiat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful stay.
Great location. With impressive lake view, convenient location to convention center & easy access to tourist sights. Hotel is clean & well maintained. Service is excellent. Will recommend to friends.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The view from our room was very nice, and the room itself was clean and comfortable. However, the staff at check in wasn’t very friendly, nor was he very helpful. The staffs at the concierge were much more friendly and helpful!
Stayed 3 nights in Oct 2019

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, polite and professional service staff, rooms are comfort with great lake view.
Stayed 1 night in Sep 2019

10/10 Excellent

Cherry, Singapore

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. Will be back again. This is my 2nd visit
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Wonderful Hotel in Suzhou
Nice Staff & Free Upgrade
Stayed 1 night in Aug 2019

8/10 Good

mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is great other than room is a smoking room, but hotel staff offered solutions
Stayed 2 nights in Jan 2018

10/10 Excellent

AVRAHAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel, improve room service only a bit
Very high standard, had some heavy polluted NYE so stayed at the hotel mostly. didn't regret it.
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017

8/10 Good

Edward

Liked: Cleanliness, property conditions & facilities, room comfort
Very good but ...
Overall an excellent place to stay. Service was generally good except that when returning to the railway station the hotel reception sent me to wrong Suzhou station so I missed my train and had to taxi back to Shanghai!
Stayed 1 night in Nov 2017

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Saw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel ever....
Very well-mannered, friendly and helpful staff, felt so great staying at this luxury hotel, strategic location and close to the beautiful Jinji Lake.
Stayed 1 night in Jul 2017

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Below expectation but remediate by the service
Our 1 day stay at Suzhou Intercontinental was a good one. We arrive in the afternoon and after a quick checkin we decided to have a short rest before visiting the nearby town area. Because of the great view with the lake it also come will strong sunlight especially in the afternoon and the aircon has failed to deliver the desire temperature. And what save us from lodging a complaint with the Hotel is the attitude provided by the Assistant Manager Mr. Will Ding and his service (Bringing cold drink and ice-cream).
Stayed 1 night in Jun 2017

8/10 Good

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Robots in the Lobby! So cute!
Have stayed at this hotel several times - always a pleasure. The lake view rooms are a must - the breakfast buffet absolutely incredible and the robots in the lobby!!!!!! What can I say? I look forward to going to Suzhou just to stay there.
Stayed 2 nights in Jun 2017

6/10 Okay

Craig, Miami

Not 5 Star
Certainly not what I expected. In a great area of Suzhou but it is far from 5 star. Rooms are smallish and dated. The food was ok but not as good as other places. I travel a lot with business so I stay in plenty of hotels but this is one I won't go back too again as their are much better hotels to choose from.
Stayed 2 nights in May 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
excellent

6/10 Okay

James

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Always good has been somewhat better in the past.
I have stayed here several times over the past few years. The rooms are getting a little worn and the lighting is much too low. Service is as good as always but the staff needs to be able to speak English better than they all do. Much too difficult to get things done even though I know they are trying hard.

4/10 Poor

marshall, Canada

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Way to bad
hotel is too old. Not worth :(((((((((((((( Staff good tho but it's not worth for 230 Cad

10/10 Excellent

Jacqueline, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistent Intercontinental-standard on Jinji Lake
The hotel has a great location particularly if you're going to an exhibition or conference or show in the exhibition centre nearby, or if, like us, you're here to hang out at the Eslite complex or shopping malls in the area. The hotel is quite far from the major tourist sites (Suzhou is deceivingly large in some ways) and during national holidays, the traffic will be impossible so you can only rely on the metro. That said, everything is what you'd expect in an Intercontinental - luxurious rooms, comfy beds, spotless bathroom, good selection at breakfast and attentive service. There was a tiny episode at breakfast when our table was taken by a family when we were out getting food at the buffet, but the staff very quickly resolved the issue.

8/10 Good

Teresa

Liked: Staff & service

8/10 Good

JJ, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location by the lake, but needs new mattress
we booked a mini suite with club benefits for 2 nights during a weekend in late November. nice big tub, nice bidet, nice indoor pool w/ views to the lake but my kids complained that the water was too cold. breakfast was so crowded that weekend (as there was a corporate event that weekend so it was fully booked), instead of having buffet breakfast at the buffet, we were sent to the Chinese restaurant across the hall for breakfast (still buffet style, but not as organized as it was in the buffet room). there were 5-6 little kids running around playing and shouting, really downgraded the image and aura of this supposed to be top notch hotel. furniture and mattress is a little dated, but still very clean. I requested to have kids packages ( toothbrush and slippers, etc) but they said they can only provide kids slippers and robes. My kids loved the Hello Kitty slippers and robes, also enjoyed soaking in the 6 ft diameter round tub in the bathroom. Lounge was OK, looks better in pictures, happy hour snacks were just OK, they have ice cream locked up and told us only available during breakfast and dinner hours???!!!!!! Staff are friendly and helpful. Taxi from the front of the hotel is convenient, 2 kinds: 1. is Didi (like Uber in the states) drivers who can take appointments and drive you around in their private cars (we got ripped off) 2. is the regular cab, regulated with cameras on the front dash, more honest than the Didi drivers.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in central Suzhou
I travel a *lot* (over 20 weeks in a year) and have stayed in hotels all over Asia. The Intercontinetal in Suzhou was a bit of an unknown quantity when I booked but I'm glad I did. The location, within a 30-minute cab ride from the Suzhou HST station and walking distance from the International Conference Centre is convenient and the view over the lake very pleasing. Rooms are spacious, modern and clean and staff friendly and helpful. A colleague was upgraded and said that her room was the best she'd ever had. I would definitely stay here again. I rarely eat in hotel restaurants, finding them often mediocre and overpriced, but the Chinese restaurant at the Intercontinent was good and reasonably priced for its standard. The lounge is relaxed and the bar reasonably-priced considering it is a hotel. Pro tip: The breakfast room is crowded at peak times and they serve the overspill in the lounge. Whilst they offer basically the same menu in the lounge, the fare in the breakfast room is better and fresher - wise guests will time their breakfast schedule to eat in the main room. That said, I would definitely stay here again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
excellent service and wonderful view

10/10 Excellent

Hanna , Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best of all
What could I asked more? Intercontinental had everything. Dinner buffet 10/10. Sky lounge 27th floor skyline view at night with best selection of wines 10/10. Hotel staffs 10/10. Location 10/10 (time square and big shopping malls all within a few mins of walking distance). Luxurious room and comfortable bed 10/10. Wish I could've stayed longer.

8/10 Good

Alejandro A, El Paso, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Suzhou industrial park
It was good

10/10 Excellent

Rita, St. Charles, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suzhou Stay
I always enjoy staying stvthis hotel. The rooms are always clean, the service is outstanding, the health club is one of the best in China and there are a lot of things to do around the hotel.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, clean, and convenient.
A world class hotel with helpful and attentive staff.

10/10 Excellent

Wendy, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easter Break
Great stay Staff spoke excellent English and were very helpful and professional Location - a little far from most of the major attractions but train station was a short walk away

10/10 Excellent

Faba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always my best in Suzhou
Have been to several hotels in Suzhou and this one is by far one of my favorites!

10/10 Excellent

QI, CHINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MR.
good

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Traveller, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice
Very good western style hotel in Suzhou. Conveniently across the street from restaurants and fast food as well as expensive mall.

10/10 Excellent

Peter, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All hotel services and staff were excellent
Reception and general repoire with staff was excellent

8/10 Good

Jenny, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice getaway
Convenient location only 2 hours drive from Shanghai. Located near the lake, shops and gardens. Rooms are a generous size and clean. Worth while paying a little extra for a lake view room.

8/10 Good

Matt, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway
Great getaway from Shanghai. The hotel is in a convenient location close to the lake and park. It is worth the extra money for a lake view room. Rooms were very clean and comfortable.

10/10 Excellent

Mandy, Bromley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
In the SIP area (new part of Suzhou) conveniently located, great views, lovely staff.

8/10 Good

Verified traveller

Liked: Staff & service

10/10 Excellent

Charles, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Stayed for one night. It was great. The hotel is new and very well decorated. Also has nice views of the lake and lots of shopping nearby. Located in a new part of the city.

10/10 Excellent

Hugh, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel
Excellent view of the lake. The room was spacious and well decorated. A good variety of food for breakfast in the morning. Hotel staff were impressive and provided a superb service. Location is decent, there is a metro stop ten mins walk down the road.

10/10 Excellent

AT, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing n peaceful.
The room we stayed was very well designed and comfortable, with high ceiling and good air flow. The bathroom has individual cubicle for toilet and standing bath, with another separate bath tub. Ventilation was good with no smell. We enjoyed the 3 nights' stay very much.

10/10 Excellent

Paulin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top experience. Remarkable value.
Been traveling 55 years. Undoubtedly the finest experience at the lowest price. Rivaled 4 Seasons and Ritz. New property in a superlative location. Big staff. Few clients. Was upgraded for a song including the flawless top floor lounge with breakfast etal. First class spa. Tim the concierge was A+ and went the extra mile, even walking me to the airport car. The wow factor was truly impressive and memorable. Nice work InterContinental! Well done!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new, best hotel in Suzhou
Located 10mn from the train station, on a nice lake. International shopping center next door and pedestrian place nearbye full of restaurants and coffee shops. Nice both for business and leisure travelers. Cuban bar where you can smoke. Nice buffet all day long. Bit pricey given its cureent occupancy. Definitely no-go of you are looking for old style hotel close to the gardens, or want to have a stroll around. All modern new Suzhou around.

10/10 Excellent

Pete080

Liked: Cleanliness, staff & service, room comfort
Luxury
The hotel was top quality. The staff was very helpfull and attentive.

10/10 Excellent

JONATHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
蘇州洲際一直都是我的最愛!
Stayed 1 night in Sep 2023

10/10 Excellent

Chih-Chieh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
各項機能方便的酒店酒店
Stayed 1 night in May 2023