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Reviews of Thon Partner Hotel Kungsbron

3 out of 5
Thon Partner Hotel Kungsbron
Västra Järnvägsgatan 17, Stockholm

Reviews

8.2

Very good

Rating 10 - Excellent. 493 out of 1199 reviews" "
Rating 8 - Good. 449 out of 1199 reviews" "
Rating 6 - Okay. 150 out of 1199 reviews" "
Rating 4 - Poor. 60 out of 1199 reviews" "
Rating 2 - Terrible. 47 out of 1199 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Monica, Rochelle Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience. Breakfast was amazing!
Stayed 1 night in Feb 2024
Response from Therese on 4 Mar 2024
Dear Monica! Thnak you for your great and kind feedbaack! We are beyond happy that you liked your stay with us! Please come and visit us soon again

2/10 Terrible

Chinaemerem

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Privacy at this Hotel
Do not stay here if you value your privacy! If you value your privacy do not stay at this hotel. My wife and I stayed at this hotel and one of the staff used her keys to enter our room (101) while I was naked. There was a do not disturb sign outside the door when this happened. The staff didn’t knock or announce themselves in any way. Any responsible establishment will take responsibility and deal with it but they obviously don’t care. They acted like it was not a big deal. We asked for compensation for the intrusion and they refused. United Hotels Care have also contacted the hotel several times and they refused to offer compensation for the flight intrusion. A responsible hotel will not allow its customers to be treated this way.
Stayed 1 night in Dec 2023
Response from Therese on 14 Feb 2024
Hi there! Thank you for taking the time to send us your feedback! We have already a few times tried to explain to you that this misstake was due to an human error and we are so sorry for this. But we are only humans and we do make misstakes! We are truly sorry about the incident. One of our houskeeping staff had got the wrong information from our front desk and thought you hade checked out, this was an honest and truley misstake and we have apploigies a few times!

10/10 Excellent

Peteris

Stayed 2 nights in Jan 2024
Response from Therese on 14 Feb 2024
Tusen tack för ditt otroligt fina betyg Peteris! Vi är så glada att du trivdes hos oss, vi hoppas att vi ses snart igen. Hjärtligt välkommen åter!

4/10 Poor

Ellen

Stayed 1 night in Jan 2024

10/10 Excellent

Nathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Therese on 10 Dec 2023
TUSEN TACK kära Nathan för ditt otroligt fina betyg! Hjärtligt välkomna tillbaka

10/10 Excellent

paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice staff, and functional rooms. The only thing I would say is add cream rinse in the restroom. Excellent otherwise!
Stayed 5 nights in Nov 2023
Response from Therese on 20 Nov 2023
Thank you so much Paul for your very kind feedback! We are so glad you liked your stay with us! Please come and visit us soon again

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very kind and friendly. Especially Anna at the front reception. She was very knowledgeable about places to eat or things to see or do.
Stayed 5 nights in Nov 2023
Response from Therese on 10 Dec 2023
Thank you so much Scott for you amazing feedback. We are so glad you liked your stay, Anna is amazing!

10/10 Excellent

Patrick

Stayed 1 night in Oct 2023
Response from Therese on 3 Nov 2023
Tusen tack Patrick för ditt otroligt fina betyg, varmt välkommen tillbaka!

8/10 Good

Russell P.

Close to the rail station. Great breakfast.
Stayed 2 nights in Oct 2023
Response from Therese on 23 Oct 2023
Dear Russell! Thank you so much for your very kind feedback! Hope to see you again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Therese on 23 Oct 2023
Dear John! Thank you so much for your very kind feedback! We are beyond happy that you had a good stay with us

10/10 Excellent

Nohemi, calexico

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todos muy amables, lugar muy limpio
Stayed 2 nights in Oct 2023
Response from Therese on 23 Oct 2023
Muchos gracias Nohemi!

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, breakfast was fantastic!!!
Stayed 3 nights in Sep 2023
Response from Therese on 23 Oct 2023
Thank you so much Brittany for your very kind feedback! We are so happy you liked our breakfast

10/10 Excellent

Verity

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, clean, cosy
Staff were very friendly and helpful, room was cosy and clean, location was great, great reception/ bar area to chill out or work.
Stayed 1 night in Sep 2023
Response from Therese on 23 Oct 2023
Dearest Verity! We are so so happy that you liked your stay with us! Please come and visit us again soon!

4/10 Poor

Fabio

Business traveller
Disliked: Property conditions & facilities, room comfort
The rooms with no window and air exchange system should be illegal
Stayed 1 night in Sep 2023
Response from Therese on 23 Oct 2023
Dear Fabio! When you book a room with us its stated very clear if the room have a window or not and its always up to you to choose what room you would like!

8/10 Good

Fongyun

Liked: Staff & service
Walking distance to T Central station
Stayed 1 night in Sep 2023
Response from Therese on 29 Sept 2023
Thank you so much dear Fongyun! For your great feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All ok
Team was happy to stay there.
Stayed 1 night in Sep 2023
Response from Therese on 31 Oct 2023
Thank you so much for your amazing feedback!

10/10 Excellent

ziqiang

Stayed 1 night in Sep 2023
Response from Therese on 29 Sept 2023
Dear Ziqiang! Thank you so much for your very kind feedback! Hope to see you again

8/10 Good

Deepak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was walking distance to train and bus services for airport transfer, very convenient.
Stayed 2 nights in Sep 2023
Response from Therese on 29 Sept 2023
Dear Deepak! Thank you for your kind feedback

10/10 Excellent

Niklas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rekommenderar
Helt ok hotell nära centralen. Skall man bara övernatta så funkar det jätte bra, fräscha rum och trevlig personal.
Stayed 1 night in Sep 2023
Response from Therese on 29 Sept 2023
Tusen tack för din fina feedback bästa Niklas! Vi är så glada att du trivdes hos oss. varmt välkommen tillbaka

6/10 Okay

Silvia

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Cerca de la estación
El hotel es un poco justito. Tiene la ventaja de que está cerca de la estación central de Estocolmo y que no es muy caro, pero las habitaciones son sin ventana y viejillas. La zona de relax y de bar está muy bien y el desayuno es muy completo.
Stayed 1 night in Sep 2023
Response from Therese on 13 Sept 2023
Thank you Siliva for taking the time to send us feedback

10/10 Excellent

Linda

Liked: Amenities
Convenient location, good price, fabulous breakfast
Stayed 2 nights in Aug 2023
Response from Therese on 4 Sept 2023
Dear Linda! Thank you so much for your amazing feedback, we are beyond happy that you liked our location, price and breakfast. Please come and see us again soon!

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money, used as a 1 night stop to stay right next to the Arlanda Express to catch an early morning flight. Only needed clean comfortable and affordable accommodation near transport but got so much more - friendly staff, free coffee and water, and breakfast packed up to go for me ahead of my early checkout.
Stayed 1 night in Aug 2023
Response from Therese on 30 Aug 2023
Thank you so much Elizabeth for your amazing feedback, it means the world to us that you enjoyed your stay with us. We hope to see you again next time you visit Stockholm!

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Aug 2023
Response from Therese on 30 Aug 2023
Thank you so much Gerard for your amazing feedback, it means the world to us that you enjoyed your stay with us

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
It is a cheap motel
It is like a motel, underground motel. The bed is not comfortable. bed linens and towels are very thin and cheaply made. It is not worth the money We Paid.
Stayed 3 nights in Aug 2023
Response from Therese on 25 Aug 2023
Thank you for taking the time to give us your feedback! We dont hav any rooms underground and have bed of the make Jensens that are high quality and the same with the linens so that you find them cheap is unfortunate! We hope you find a hotel better sutied for you then us!

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived there very early in the morning after we got off a cruise ship. The young lady on the front desk got us into a room right away without any extra charge. Very helpful. We were able to rest for a while before going out to see old Stockholm. It was within walking distance of the old town plus the train station especially the Arlanda Express. Plus the breakfast buffet was included and had everything you could possibly want. Highly recommend for value!
Stayed 1 night in Aug 2023
Response from Therese on 25 Aug 2023
Dear Wendy! Thank you so much for your kind feedback, it meand the world to us that you liked your stay with us! Please come and see us again soon!

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, staff were friendly and the room I stayed in was very nice. The only thing I would suggest improving is having a window that works in the room.
Stayed 3 nights in Aug 2023
Response from Therese on 8 Aug 2023
Hey Jessica! Thank you so much for your very kind feedback! We are so happy that you liked your stay with us. Thank you for the kind words.

10/10 Excellent

ken

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Therese on 2 Aug 2023
Tusen tack Ken för ditt fina betyg! Hjärtligt välkommen tillbaka

10/10 Excellent

ken

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Therese on 2 Aug 2023
Tusen tack Ken för ditt fina betyg. Varmt välkommen tillbaka!

10/10 Excellent

Karen

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Price was great. Free breakfast and coffees were amazing. Location was very convenient for major sights and train to airport.
Stayed 6 nights in Jul 2023
Response from Therese on 2 Aug 2023
Dear Karen so glad to read your lovely reveiw! Thank you so much. We hope we get to see you again soon!

10/10 Excellent

Veronica

Stayed 1 night in Jul 2023
Response from Therese on 15 Jul 2023
Tusen tack kära Veronica för ditt otroligt fina betyg. Hjärtligt välkommen tillbaka

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, walkable and close to transport links. Excellent staff, from reception to cleaning. Well appointed, clean rooms.
Stayed 5 nights in Jul 2023
Response from Therese on 10 Jul 2023
Dear Frank! Thank you so so so much for your kind feedback, we are beyond happy that you liked your stay with us! Please come and see us again!

10/10 Excellent

Paola

Liked: Staff & service, property conditions & facilities
Thank you for make my trip easy and confortable
Stayed 3 nights in Jun 2023
Response from Therese on 10 Jul 2023
Thank you Paola for your feedback, we are so happy you liked your stay with us! Please come and visit again soon!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Very conveniently located, 5 minutes walk to Central train station, bus terminal and Arlanda express terminal. The staff are friendly, able to request for breakfast bag packed for early morning checkout. Room was a bit small but clean and comfortable for a 3 night stay.
Stayed 3 nights in Jun 2023
Response from Therese on 4 Jul 2023
Dear Rachel, thank you so much for your very kind and nice review, we are so glad you liked your stay with us!

2/10 Terrible

Munira

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Extremely small rooms. No amenities
Stayed 2 nights in Jun 2023
Response from Therese on 19 Jun 2023
Thank you for your feedback Munira! We are sorry that your not happy with your stay!

10/10 Excellent

Sara

Stayed 1 night in Jun 2023
Response from Therese on 19 Jun 2023
Tusen tack bästa Sara för ditt fantastiskt fina betyg! Vi är så glada att du trivdes hos oss, varmt välkommen tillbaka!

8/10 Good

Jack

Liked: Cleanliness, staff & service
Would like to have had laundry facilities closer by and map at front desk where they are located at.
Stayed 2 nights in May 2023
Response from Therese on 25 May 2023
Thank you Jack! We will keep that in mind. Thank you for your feedback

6/10 Okay

Sumon

Liked: Cleanliness
Stayed 3 nights in May 2023
Response from Therese on 31 May 2023
Tack Sumon för ditt betyg

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place for us to stay. It's right next to the major transportation train and bus hubs of Stockholm, so very convenient, but still quiet. Breakfast buffet was delicious and plentiful. Staff was professional, friendly and helpful. The lobby area was bright and was welcoming. Room clean, bed comfortable. What more could you want. Find the room that is right for you and book it!
Stayed 3 nights in Apr 2023
Response from Therese on 8 May 2023
wow thank you so much Kevin for your amazing feedback! We are beyond happy that you liked your stay with us

10/10 Excellent

yongmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great!
Stayed 1 night in Apr 2023
Response from Therese on 8 May 2023
Thank you so much for your great feedback, we are very happy you enjoyed your stay with us!

10/10 Excellent

Celestino

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would recommend to any a traveler!
I liked the quietness of the place even though it is in the heart of the city and next to a busy hub, the T-Central. Very friendly reception. Oh, and the breakfast is wonderful.
Stayed 3 nights in Apr 2023
Response from Therese on 25 Apr 2023
Thank you so much Celestion for your amazing feedback. We are beyond happy that you liked your stay with us! Please come back and see us soon

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Therese on 24 Apr 2023
Tusen tack bästa Johan! Vi är så glada för att du trivdes hos oss! Hoppas vi ses snart igen

8/10 Good

Ian, SHEFFIELD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having read some negative reviews I was concerned, but there was no need to be. Slept well, really good breakfast, excellent location, friendly staff, nice reception area. Would stay again.
Stayed 3 nights in Mar 2023
Response from Therese on 4 Apr 2023
Thank you dear Ian for your great feedback, were happy you liked your stay, please come and see us again soon!

10/10 Excellent

Kenneth

Stayed 1 night in Mar 2023
Response from Therese on 22 Mar 2023
Tusen tack käraste Kenneth för ditt otroligt fina betyg, vi är så glada att du trivdes hos oss! Hoppas vi ses snart igen! Hjärtligt välkommen åter!

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a try !
No frills, but cosy comfortable clean informal and friendly plus a good breakfast in nice surroundings. Who needs frills?
Stayed 3 nights in Mar 2023
Response from Therese on 19 Mar 2023
Underbar feedback Kenneth! Tusen tack! Hoppas vi ses igen snart. Varmt välkommen tillbaka

10/10 Excellent

Harshil

Stayed 3 nights in Mar 2023
Response from Therese on 10 Mar 2023
Dear Harshil! Thank you so much for your kind feedback! We are beyond happy that you liked your stay with us!

4/10 Poor

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Therese on 9 Mar 2023
Hej Henry! Vad tråkigt att se att du inte verkar nöjd med din vistelse hos oss, vi skulle absolut vilja höra mer om vad som gick snett så vi kan lära oss och bli bättre

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Therese on 7 Mar 2023
Tusen tack för ert fina betyg, varmt välkomna tillbaka

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Therese on 12 Feb 2023
Tack för fin feedback. Varmt välkomna tillbaka!

8/10 Good

Johan

Stayed 1 night in Feb 2023
Response from Therese on 7 Feb 2023
Hej Johan!Tack för din feedback, så roligt att ni verkade trivas hos oss. Varmt välkommen tillbaka

4/10 Poor

Lydia

Stayed 4 nights in Jan 2023
Response from Therese on 2 Feb 2023
Hej Lydia! Vad tråkigt att höra att du inte var nöjd med din vistelse hos oss, vi skulle jättegärna vilja höra mer om vad som gått snett så vi kan lära oss och förbättra oss! Hör gärna av dig igen.