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Reviews of Holiday Inn Express Stevenage, an IHG Hotel

3 out of 5
Holiday Inn Express Stevenage, an IHG Hotel
Danestrete, Stevenage, England

Reviews

8.4

Very good

Rating 10 - Excellent. 415 out of 1001 reviews" "
Rating 8 - Good. 405 out of 1001 reviews" "
Rating 6 - Okay. 115 out of 1001 reviews" "
Rating 4 - Poor. 36 out of 1001 reviews" "
Rating 2 - Terrible. 30 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable hotel with decent breakfast included. A little way out of town but close to station.
Stayed 1 night in May 2024
Response from HOM on 14 May 2024
Thanks for the perfect rating, Daniel. We hope to welcome you back again and All the best, Mitchell - Hotel Operations Manager.

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere just felt so friendly and homely. Wide corridors and easy to move around. Very clean 👌
Stayed 1 night in May 2024
Response from HOM on 14 May 2024
Thanks for the perfect rating, Pauline. We hope to welcome you back again and All the best, Mitchell - Hotel Operations Manager.

8/10 Good

Mark

Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 16 May 2024
Thanks for the review, Mark.Mitchell

8/10 Good

Uday

Liked: Cleanliness, staff & service, property conditions & facilities
Its nice and in walkable distance from shopping area and malls
Stayed 1 night in Apr 2024
Response from Keeley Team Leader. on 22 Apr 2024
Dear Uday, Thank you for taking time to leave a review. We are glad you found our location fit for all your needs. We hope to welcome you back in the future! Regards, Keeley Team Leader.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only staying a wedding, it was really good for what we needed. They sell pizza 24hrs a day which was good when coming back late from the wedding
Stayed 1 night in Apr 2024
Response from Keeley Team Leader. on 22 Apr 2024
Michael, Thank you for taking time to leave such a great review! We are glad you made good use of our 24 hour pizzas! We look forward to welcoming you back soon. Regards, Keeley Team Leader.

10/10 Excellent

Michael

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Keeley Team Leader. on 18 Apr 2024
Dear Michael, Thank you for taking time to leave such a great review! We look forward to welcoming you back soon! Regards, Keeley Team leader

10/10 Excellent

Elaine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I wood have like a double and a single bed when staying
Stayed 3 nights in Apr 2024
Response from Hotel Operations Manager on 16 Apr 2024
Thaks for the review and feedback, Elaine.All the best,Mitch

8/10 Good

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, convenient to the metro. Good late night bar and wonderful breakfast
Stayed 2 nights in Apr 2024
Response from HOM on 15 Apr 2024
Arthur, thanks for taking the time to review our hotel! We're happy to see you had an excellent experience and we hope to see you again. All the best, Mitchell - Hotel Operations Manager.

2/10 Terrible

Michael Adrian

When I booked our room I noticed that this hotel had a restaurant. When we checked in we asked to reserve a table in the restaurant. We were told that we just had to turn up and sit at any table we chose. What we were NOT told was that out of all items on the menu only a choice of four pizzas was available, no other main courses. My wife and I were appalled. We had already ordered drinks meaning that we couldn’t go elsewhere in our car. We were stuck with a choice of four pizzas. The quality of the pizzas we chose was less than satisfactory and we left most of them on the plate. When we had finished a member of staff came over and gave us coupons for an extra drink. As we were going to prepare for bed the coupons were of no use to us. We tore them in half and left them on the table. Our overall impression of the hotel was such that we never stay in a Hilton hotel again. Score out of 10? Zero.
Stayed 1 night in Apr 2024
Response from HOM on 15 Apr 2024
Michael Adrian, thanks for your feedback. We want every guest’s stay to be perfect, so we’re sorry to see this wasn’t the case for you. Please drop us a message so we can discuss this. All the best, Mitchell - Hotel Operations Manager.

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities
Is a wonderful place to stay
Stayed 5 nights in Mar 2024
Response from Keeley Team Leader. on 8 Apr 2024
Dear Josephine, Thank you for taking the time to leave such a lovely review. We are glad you think our hotel is a lovely place to stay! We hope to see you back again with us soon. Regards, Keeley Team Leader.

8/10 Good

Helen

Liked: Staff & service
Good value.
Stayed 1 night in Apr 2024
Response from Keeley Team Leader. on 6 Apr 2024
Thank you Helen for taking time to leave such a lovely review. We are glad to see you think our hotel is good value.Regards, Keeley Team Leader.

10/10 Excellent

Les

Great stay as usual
Stayed 2 nights in Mar 2024
Response from Keeley Team Leader. on 2 Apr 2024
Thank you Les for taking time to leave such a great review! We are glad your stay was great as usual and can not wait to welcome you back. Regards, Keeley Team Leader

4/10 Poor

Kalwant

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff at the hotel are super and very friendly. The front desk team are so polite and helpful. Unfortunately the property is in a very poor state and in some wasy quite dirty. Not what one would expect from this type of Hotel, especially as its part of a worldwide group.
Stayed 1 night in Mar 2024
Response from Keeley Team Leader. on 5 Mar 2024
Dear Kalwant thank you for taking time to leave us a review. We are really glad the staff were the highlight of your stay! As for the property we appreciate your honest feedback. . We are due for a refurbishment from the 18.03.24, and hope you make use of our brand new lounge area for future stays. Regards, Keeley Team Leader.

8/10 Good

Russell

Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 25 Mar 2024
Thanks for the review!All the best,Mitch

8/10 Good

Aderemi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 4 Mar 2024
We're grateful for the feedback, Aderemi.Best wishes, Mitchell -

6/10 Okay

John

Travelled with partner, Travelled with group
Liked: Staff & service
Staff were all nice and pleasent and helpfull. On a three night stay the room was cold and unwelcoming for the first two nights but after complaining and asking for an additional heater the room temp was more acceptable on the third night. Room keys had to be reprogrammed at least three times possibly four, but the staff were pleasnt on each occasion. The hotel is reasonably priced but not in the best location
Stayed 3 nights in Feb 2024
Response from Sabrina on 27 Feb 2024
Dear John,Thank you very much for those feedback. We hope to have another chance to offer you a better experience in the future.RegardsSabrinaTeam leader

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff we're friendly, and a good location for shopping and Gordon Craig theatre which was the reason for us staying there.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 26 Feb 2024
Thanks for the lovely review, Kevin!All the very best,Mitchell

10/10 Excellent

Jonathan

Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 26 Feb 2024
Thanks for the review!All the best,Mitchell

10/10 Excellent

Sandra

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great place to stay
Had a really comfortable night. Great service Will stay there again and would recommend this hotel to everybody
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 26 Feb 2024
Thanks for the review!We're so pleased that you had a lovely stay and we hope to welcome you back with us again soon!All the very best,Mitchell

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, updates needed
4th time staying at this location. Staff were great but facilities need updating. Had issues with hot water, heating in the room and only one USB outlet was working. Breakfast was good. Ditto for housekeeping. Location is good. Would stay again because it’s a good choice for the area but hopefully management takes steps to get maintenance needs taken care of in a timely manner
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on 21 Feb 2024
Thank you for the review and feedback.We're pleased to hear that you continue to stay with us.It's great to read that you enjoyed your stay.Please know that our team are available 24/7 to help with any issues that might happen during your stay. All the best,Mitchell

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on 19 Feb 2024
Thanks for your positive comments, Michele.All the best, Mitchell -

10/10 Excellent

Karen

Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 19 Feb 2024
Thanks for the 10/10 rating, Karen.All the best, Mitchell -

6/10 Okay

Stella

Travelled with family
Liked: Cleanliness, staff & service
Could be better
The air con wasn't working but they did provide a heater for the room as it was cold February. We were in an accessible room but the bed was really uncomfortable with a roll together in the middle of the bed situation. The breakfast was fine as included in the price but the orange juice was awful. We had 2 sinks in the wet room and they were both slow to drain and blocked. The shower was not good either. Very low pressure. It was all very clean and the staff were lovely. When I told them about the sinks and the bed on leaving they just said thanks for the feedback but no apology was forthcoming. Such a shame. The wet room was not well designed either as the whole room got wet when someone had a shower and staying in a Premier Inn 3 weeks later we had a much better situation. The shower curtain just was too short meaning the whole room was wet when trying to get to the toilet. Clean room, good staff but needs a bit of care and updating.
Stayed 3 nights in Jan 2024
Response from Sabrina on 14 Feb 2024
Dear Stella,Thank you very much for your constructive comment, we take note and will work with our housekeeping and maintenance team to resolved the issues.We hope to get another chance to impress you in the future.RegardsSabrinaTeam leader

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities
Hotel and staff nice clean and friendly Toilet in room continuously running and toilet roll holder broken, also couldn't get hot water for shower Still overall comfortable stay and with a little tlc would rate excellent
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 13 Feb 2024
Michael, thanks for taking the time to review our hotel!Knowing you had a great stay brings a smile to our faces! Safe travels and see you again soon!Best wishes, Mitchell -

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value, simple, clean and efficient
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 12 Feb 2024
Mark, thanks for the amazing review.All the best, Mitchell -

10/10 Excellent

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is good, the breakfast is excellent, but the parking facilities are too far away and hard to get to.
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 5 Feb 2024
Thanks for the review and feedback, Juan!We're pleased you enjoyed our location and breakfast service!All the very best,Jamie

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay. Room clean and sofa bed one of the best my adult son had slept on. Car parking convenient in the Asda supermarket. Nice breakfast. Staff very helpful.
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 30 Jan 2024
Thanks for the review and feedback, Judy.We're so pleased to hear that you enjoyed your stay with us and we hope to welcome you back with us again soon!All the very best,Mitchell

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 30 Jan 2024
Thanks for the review, Richard!We appreciate it and hope to welcome you back again soon!All the very best,Mitchell

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 2 night's and was extremely happy with this hotel. The staff were very helpful and friendly. The breakfast was good with plenty to choose from. We will be returning.
Stayed 2 nights in Jan 2024
Response from HOM on 22 Jan 2024
Wow, 5-stars! Thanks so much, Neil. We're glad you felt the team were friendly and helpful. That's what we like to hear! We're pleased to hear you were impressed by the options at the buffet breakfast. We look forward to seeing you again and All the best, Mitchell - Hotel Operations Manager.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Hotel Operations Manager on 30 Jan 2024
Thanks for the review, Craig.All the best,Mitchell

4/10 Poor

Nicola

Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 11 Jan 2024
Thanks for the review, Nicola!All the best,Mitchell

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel very close to rail station
Everything was fine. Room very clean, quiet and comfortable. Staff were friendly and welcoming. Very convenient for rail station - less than 5 mins walk,would actually make a convenient base for visiting London, very frequent and fast trains take 25 mins or less.
Stayed 2 nights in Dec 2023
Response from HOM on 2 Jan 2024
Thanks for the perfect rating, Alastair. Thanks for the feedback and we hope to welcome you back soon. All the best, Mitchell - Hotel Operations Manager.

10/10 Excellent

S

Liked: Cleanliness, property conditions & facilities
Weekend
Stayed 2 nights in Dec 2023
Response from HOM on 2 Jan 2024
Thanks for the 10/10 rating, S. We hope to see you again and All the best, Mitchell - Hotel Operations Manager.

10/10 Excellent

Tracey

Stayed 1 night in Dec 2023
Response from HOM on 2 Jan 2024
Thanks for the perfect rating, Tracey. We hope to welcome you back and All the best, Mitchell - Hotel Operations Manager.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was ok clean friendly staff. Telly in room only had a few channels that worked ok room cold even with heating full on. Breakfast was ok coffee bit naff milk would be better in a jug rather than packets as you gont get a lot out of them
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 5 Feb 2024
Thank you for the review and feedback, Peter!We're pleased to hear you liked our hotel and our friendly team.Please know that our team are on hand throughout your stay to help with anything you may need.All the best,Jamie

10/10 Excellent

Elizabeth

Stayed 1 night in Dec 2023
Response from HOM on 2 Jan 2024
Thanks for the 10/10 rating, Elizabeth. We hope to welcome you back and All the best, Mitchell - Hotel Operations Manager.

10/10 Excellent

Malcolm

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central Stevenage 5*
Great location, good price, excellent informative staff especially on check in. Room was spacious and very clean beds comfy and ensured a great sleep. Breakfast substantial in order to start the day
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Wow, 10/10! Thanks so much, Malcolm.It's lovely to see that our location was a highlight of your trip. We hope to see you again soon!All the best, Mitchell -

8/10 Good

Elise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the little gift bag for our doggy! Good to have a dog friendly hotel in the area as they are often hard to find.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Thanks for your fab feedback.We look forward to seeing you again soon.All the best, Mitchell -

10/10 Excellent

Liv

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 19 Dec 2023
Thank you for the review, Liv!All the best,Mitchell

2/10 Terrible

Manzar

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
my experience is very horriable from the very start till the end.
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
We appreciate your feedback, Manzar.We’re disappointed to see your review and we’d like to discuss your comments further. Please get in touch with us via direct message so we can figure out what went wrong. All the best, Mitchell -

10/10 Excellent

jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely worth the money
Really good hotel. Service was great and everyone we have spoken to has been polite and very helpful.
Stayed 3 nights in Dec 2023
Response from Hotel Operations Manager on 14 Dec 2023
Thank you for the fantastic review, Jennifer!We really appreciate it and are so pleased to hear that our team did an amazing job at making you feel at home!All the best,Mitchell - Hotel Operations Manager

10/10 Excellent

jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely professional service.
Fantastic service from the whole team here. Always happy and helpful, when dealing with anyone from our group.
Stayed 1 night in Dec 2023
Response from - Hotel Operations Manager on 15 Dec 2023
Wow, 10/10! Thanks so much, Jennifer.All the best, Mitchell

10/10 Excellent

Bex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Friendly & helpful staff, clean, warm rooms, with crisp white bedding and fluffy towels. Lovely breakfast included too - thanks for a lovely stay 😊
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 14 Dec 2023
Thank you for the review and feedback, Bex.We appreciate it, we're so pleased to hear you had a lovely stay and enjoyed our location's amenities!All the very best,Mitchell - Hotel Operations Manager

10/10 Excellent

Jaimi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap convenient and comfy
Clean, cheap and convenient. Only way to improve is parking
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 12 Dec 2023
Thank you for the review, Jaimi!We appreciate you taking the time to leave feedback as well! It's great to hear that you found our location, clean, cheap and convenient!All the very best,Mitchell

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel. Friendly check in. Car park a bit suspect and charge from 8am. TV couldn’t get a signal. Breakfast was excellent.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 5 Dec 2023
Thank you for the review, Mark!We really appreciate it and hope to be able to welcome you back with us again soon!All the best,Andrew

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to station, value for money inclusive of breakfast.
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 28 Nov 2023
Thank you for your review, Mark.We're pleased to hear that our location perfectly suits the purpose of your stay!All the very best,Mitchell

6/10 Okay

Shirley

Travelled with family
Extremely busy at breakfast and most options ran out very quickly. Appeared only 1 member of kitchen staff around and both reception staff clearing tables and topping up food when asked. Plate and cutlery shelving could do with a clean. Have stayed here many times without issue but appears there is a shortage of staff now. Many other people making similar comments at breakfast this morning.
Response from Hotel Operations Manager on 28 Nov 2023
Thank you for the review, Shirley.Thank you for the review, we're sorry to hear that our breakfast service wasn't what it usually is and for that, we apologise.We hope to be able to welcome you back with us again where our service will be 10/10! All the best,Mitchell

10/10 Excellent

R

Travelled with partner
Liked: Staff & service, property conditions & facilities
The hotel is reasonable but car parking is difficult with luggage.
Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on 28 Nov 2023
Thank you for the review, we really appreciate it and hope to be able to welcome you back with us again soon!All the best,Mitchell

8/10 Good

Jackson

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good stay at Stevenage
Good location, nice view and easy parking at ASDA
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 23 Nov 2023
Thank you for the review, Jackson.We're glad to hear that you loved our location as well as the view.We hope to be able to welcome you back with us again soon.All the best,Mitchell

10/10 Excellent

Hilary

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are very happy with this hotel. Staff particularly friendly. Very clean. Quiet. Rooms good. Breakfast very good with good selection.
Stayed 2 nights in Nov 2023
Response from Sabrina on 13 Nov 2023
Dear Hilary,Thank you so much for your review we are very happy we offered you a great experience and we hope to see you again very soon.RegardsSabrinaTeam leader