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Reviews of Hampton by Hilton London Stansted Airport

3 out of 5
Hampton by Hilton London Stansted Airport
Bassingbourn Road, Essex, Stansted, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 982 out of 1630 reviews" "
Rating 8 - Good. 427 out of 1630 reviews" "
Rating 6 - Okay. 117 out of 1630 reviews" "
Rating 4 - Poor. 53 out of 1630 reviews" "
Rating 2 - Terrible. 51 out of 1630 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Lindsay

Disliked: Staff & service
Unhelpful when needing to change booking due to flight cancellation from this airport so having to fly from different one.
Stayed 1 night in May 2024
Response from Guest Relations on 27 May 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment has been forwarded to the concerned managers to take the necessary action, we simply cannot improve without valuable feedback such as yours. The entire team looks forward to the pleasure of welcoming you back to the hotel very soon.

8/10 Good

Fiorin

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Well located
Stayed 1 night in May 2024
Response from Guest Relations on 21 May 2024
We are truly heartened to receive your positive review of our hotel. Thank you for letting us know how much you enjoyed it, delighted that you enjoyed your experience and we truly look forward to welcoming you back in the very near future.

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First, it's a Hampton Inn. So far, they have never disappointed me. It's my yearly vacation trip to Europe. Nice place right at the airport where I can relax before and after my trip before flying home.
Stayed 1 night in May 2024
Response from Guest Relations on 21 May 2024
We are truly heartened to receive your positive review of our hotel. Thank you for letting us know how much you enjoyed it, delighted that you enjoyed your experience and we truly look forward to welcoming you back in the very near future.

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Early breakfast is handy. Would stay there again especially for early flights.
Stayed 1 night in May 2024
Response from Guest Relations on 20 May 2024
We are truly heartened to receive your positive review of our hotel. Thank you for letting us know how much you enjoyed it, delighted that you enjoyed your experience and we truly look forward to welcoming you back in the very near future.

10/10 Excellent

Carl, Colchester Essex

Liked: Staff & service, amenities, property conditions & facilities
Very helpful staff, very easy for the airport
Stayed 1 night in May 2024
Response from Guest Relations on 13 May 2024
We are truly heartened to receive your positive review of our hotel. Thank you for letting us know how much you enjoyed it, delighted that you enjoyed your experience and we truly look forward to welcoming you back in the very near future.

8/10 Good

Kathleen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent overnight location for an early morning departure or a late evening arrival. V clean and comfortable beds. Would’ve been the full five stars but no coffee or tea in room. Kettle cups etc, but empty of essentials!
Stayed 1 night in May 2024
Response from Guest Relations on 13 May 2024
Thank you for your time to give a rating and sharing your experience with us. We appreciate the feedback and have forwarded your comments to the manager concerned. We do look forward to welcoming you back to the Hampton by Hilton London Stansted Airport very soon.

4/10 Poor

Ondrej

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Guest Relations on 10 May 2024
Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcoming you back to the Hampton by Hilton London Stansted Airport very soon.

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect! Stayed the night before a very early flight next morning. Room very clean and comfortable. Great breakfast prior to flight. Short covered walkway to terminal. Would highly recommend.
Stayed 1 night in May 2024
Response from Guest Relations on 8 May 2024
We are truly heartened to receive your positive review of our hotel. Thank you for letting us know how much you enjoyed it, delighted that you enjoyed your experience and we truly look forward to welcoming you back in the very near future.

10/10 Excellent

Simona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations on 7 May 2024
We are truly heartened to receive your positive review of our hotel. Thank you for letting us know how much you enjoyed it, delighted that you enjoyed your experience and we truly look forward to welcoming you back in the very near future.

4/10 Poor

Dan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Vastly overpriced in the basic rooms. Bed far from comfortable, had a lot better at premier inn. Rm 251, the bathroom was clean but needs a lot of attention, cracked basin, mouldy shower tray silicon, hair in the shower tray…Long hair. Food….not great I. The main restaurant at night. Limited and not that fresh. Paying £125 a room a night, thinking it would be more comfy. We only did to reduce travel to and from Airport.
Stayed 1 night in May 2024
Response from Mark T on 3 May 2024
Dear Dan,Thank you for taking the time to review your stay. We will share your feedback with the relevant managers to address your comments.Kind regardsMark

10/10 Excellent

Arild, Tønsberg

Liked: Cleanliness, staff & service, property conditions & facilities
Good normal quality, convenient.
Stayed 1 night in Apr 2024
Response from Guest Relations on 2 May 2024
We are truly heartened to receive your positive review of our hotel. Thank you for letting us know how much you enjoyed it, delighted that you enjoyed your experience and we truly look forward to welcoming you back in the very near future.

6/10 Okay

Jeff

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Very convenient for the airport. We stayed overnight as had a very early flight out the next morning and it’s only a 5min walk under a covered walkway. The hotel itself is “well loved” or perhaps “well used” is a better term. So it’s all a bit tired and beat up and the room seemed quite dirty and had a strong smell of a damp unclean rag.
Stayed 1 night in Apr 2024
Response from Guest Relations on 2 May 2024
Thank you for your time to give a rating and sharing your experience with us. We appreciate the feedback and have forwarded your comments to the manager concerned. We do look forward to welcoming you back to the Hampton by Hilton London Stansted Airport very soon.

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations on 2 May 2024
We are truly heartened to receive your positive review of our hotel. Thank you for letting us know how much you enjoyed it, delighted that you enjoyed your experience and we truly look forward to welcoming you back in the very near future.

4/10 Poor

Philip

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The bed was uncomfortable, the shower wasn't great, the only thing it had going for it was that it was close to the terminal.
Stayed 1 night in Apr 2024
Response from Guest Relations on 30 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment has been forwarded to the concerned managers to take the necessary action, we simply cannot improve without valuable feedback such as yours. The entire team looks forward to the pleasure of welcoming you back to the hotel very soon.

8/10 Good

Cassandra

Liked: Cleanliness, property conditions & facilities
Pretty good stay - clean and convenient for one night. Easy walk to airport. Didn't have a place to hand your jacket, iron or hair drier and phone to reception didn’t work so that was tricky….
Stayed 1 night in Apr 2024
Response from Guest Relations on 30 Apr 2024
Thank you for your time to give a rating and sharing your experience with us. We appreciate the feedback and have forwarded your comments to the manager concerned. I am sorry that you did not manage to locate the iron, ironing board or hair drier, these are located in the wardrobe in each room.

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations on 27 Apr 2024
We are truly heartened to receive your positive review of our hotel. Thank you for letting us know how much you enjoyed it, delighted that you enjoyed your experience and we truly look forward to welcoming you back in the very near future.

8/10 Good

Darron

Travelled with partner
Liked: Staff & service, property conditions & facilities
Room was generally very clean. Bed side lights and the back of the bathroom door were thick with dust. The restaurant kitchen must have the largest bank of deep fat fryers and microwaves in the UK. Everything offered was deep fried or obviously microwavable. Basically if you are under 20, eat regularly at Macdonalds or similar youll love it. I'd not stay here again because of the restaurant. Youre isolated and have no other choices. So a nice steak or fresh fish would have been nice.
Stayed 1 night in Apr 2024
Response from Guest Relations on 22 Apr 2024
Thank you for your time to give a rating and sharing your experience with us. We appreciate the feedback and have forwarded your comments to the manager concerned. We do look forward to welcoming you back to the Hampton by Hilton London Stansted Airport very soon.

10/10 Excellent

Thomas, Medellin

Stayed 2 nights in Mar 2024
Response from Guest Relations on 13 May 2024
We are truly heartened to receive your positive review of our hotel. Thank you for letting us know how much you enjoyed it, delighted that you enjoyed your experience and we truly look forward to welcoming you back in the very near future.

10/10 Excellent

Stuart

Travelled with family
Good
Stayed 1 night in Apr 2024
Response from Guest Relations on 22 Apr 2024
Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcoming you back to the Hampton by Hilton London Stansted Airport very soon.

2/10 Terrible

Jackie

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Guest Relations on 22 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment has been forwarded to the concerned managers to take the necessary action, we simply cannot improve without valuable feedback such as yours. The entire team looks forward to the pleasure of welcoming you back to the hotel very soon.

10/10 Excellent

Nataliia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good.
Stayed 1 night in Apr 2024
Response from Guest Relations on 18 Apr 2024
We are truly heartened to receive your positive review of our hotel. Thank you for letting us know how much you enjoyed it, delighted that you enjoyed your experience and we truly look forward to welcoming you back in the very near future.

8/10 Good

LORRAINE VAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and walkable from the train station and airport. Good breakfast included.
Stayed 1 night in Apr 2024
Response from Guest Relations on 17 Apr 2024
We are truly heartened to receive your positive review of our hotel. Thank you for letting us know how much you enjoyed it, delighted that you enjoyed your experience and we truly look forward to welcoming you back in the very near future.

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very smart relaxing great airport.access, smashing breakfast, and friendly helpful staff
Stayed 1 night in Apr 2024
Response from Guest Relations on 17 Apr 2024
We are truly heartened to receive your positive review of our hotel. Thank you for letting us know how much you enjoyed it, delighted that you enjoyed your experience and we truly look forward to welcoming you back in the very near future.

10/10 Excellent

Paraic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aplus
Stayed 1 night in Apr 2024
Response from Guest Relations on 15 Apr 2024
We are truly heartened to receive your positive review of our hotel. Thank you for letting us know how much you enjoyed it, delighted that you enjoyed your experience and we truly look forward to welcoming you back in the very near future.

8/10 Good

Cameron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the airport about a 5-10 minute walk along the path. Convenient for us on a long layover.
Stayed 1 night in Mar 2024
Response from Guest Relations on 15 Apr 2024
We are truly heartened to receive your positive review of our hotel. Thank you for letting us know how much you enjoyed it, delighted that you enjoyed your experience and we truly look forward to welcoming you back in the very near future.

6/10 Okay

Martin

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Hotels need to consider the impact of aircon that does not operate below 19 degrees on menopausal women. Stayed in this hotel a week ago and it was impossible to sleep due to the hot room temperature and lack of client control of the aircon. Plus no fan or opening windows. I messaged the hotel, knowing I had another reservation in a week’s time, informing them of the problem. Last night’s stay was slightly better, due to the fan, but the room temperature was still far too high. The Hampton by Hilton in Bath has alterable air con and windows that open, so this is possible.
Stayed 1 night in Apr 2024
Response from Guest Relations on 15 Apr 2024
Thank you for your time to give a rating and sharing your experience with us. We appreciate the feedback and have forwarded your comments to the manager concerned. We do look forward to welcoming you back to the Hampton by Hilton London Stansted Airport very soon.

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations on 15 Apr 2024
Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcoming you back to the Hampton by Hilton London Stansted Airport very soon.

8/10 Good

Gabriel

Liked: Cleanliness, staff & service
Very friendly and helpful staff. Very convenient for staying next to the airport.
Stayed 2 nights in Apr 2024
Response from Guest Relations on 11 Apr 2024
We are truly heartened to receive your positive review of our hotel. Thank you for letting us know how much you enjoyed it, delighted that you enjoyed your experience and we truly look forward to welcoming you back in the very near future.

8/10 Good

Bruce

The room and breakfast were excellent. The only disappointment was the pretty expensive bar prices.
Stayed 1 night in Apr 2024
Response from Guest Relations on 9 Apr 2024
Thank you for your time to give a rating and sharing your experience with us. We appreciate the feedback and have forwarded your comments to the manager concerned. We do look forward to welcoming you back to the Hampton by Hilton London Stansted Airport very soon.

10/10 Excellent

jane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean friendly staff food good
Stayed 1 night in Apr 2024
Response from Guest Relations on 8 Apr 2024
We are truly heartened to receive your positive review of our hotel. Thank you for letting us know how much you enjoyed it, delighted that you enjoyed your experience and we truly look forward to welcoming you back in the very near future.

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
Good location next to airport
Stayed 1 night in Apr 2024
Response from Guest Relations on 8 Apr 2024
We are truly heartened to receive your positive review of our hotel. Thank you for letting us know how much you enjoyed it, delighted that you enjoyed your experience and we truly look forward to welcoming you back in the very near future.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations on 8 Apr 2024
We are truly heartened to receive your positive review of our hotel. Thank you for letting us know how much you enjoyed it, delighted that you enjoyed your experience and we truly look forward to welcoming you back in the very near future.

8/10 Good

Colin

Stayed 1 night in Apr 2024
Response from Guest Relations on 24 Apr 2024
We are truly heartened to receive your positive review of our hotel. Thank you for letting us know how much you enjoyed it, delighted that you enjoyed your experience and we truly look forward to welcoming you back in the very near future.

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service
Good, convenient position, nice towels and room. But not the best Hilton. Our night’s sleep was ruined by the non-alterable air conditioning, which meant that the room was simply too hot in temperature. The last Hilton we stayed at in Bath a few weeks’ ago was so much better as we were able to adjust it to our requirements. The shower trickled out too, so we may as well have stayed in a Travelodge.
Stayed 1 night in Apr 2024
Response from Guest Relations on 8 Apr 2024
We are truly heartened to receive your positive review of our hotel. Thank you for letting us know how much you enjoyed it, delighted that you enjoyed your experience and we truly look forward to welcoming you back in the very near future.

8/10 Good

Michelle

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Guest Relations on 8 Apr 2024
We are truly heartened to receive your positive review of our hotel. Thank you for letting us know how much you enjoyed it, delighted that you enjoyed your experience and we truly look forward to welcoming you back in the very near future.

10/10 Excellent

michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed before, so convenient for early morning flights, 5 mins walk to the airport. Never tried breakfast before, but this time did. Very nice to set you up
Stayed 1 night in Mar 2024
Response from Guest Relations on 26 Mar 2024
We are truly heartened to receive your positive review of our hotel. Thank you for letting us know how much you enjoyed it, delighted that you enjoyed your experience and we truly look forward to welcoming you back in the very near future.

8/10 Good

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel to stay in before a flight from Stansted - very close to the airport. A buffet breakfast is served from 4am. Bar prices are expensive. Would stay again before a flight.
Stayed 1 night in Mar 2024
Response from Guest Relations on 25 Mar 2024
We are truly heartened to receive your positive review of our hotel. Thank you for letting us know how much you enjoyed it, delighted that you enjoyed your experience and we truly look forward to welcoming you back in the very near future.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to dislike, as airport hotels go this is the best by far. Comfortable, if slightly minimalist, but more than adequate for a night stop including a nice breakfast.
Stayed 1 night in Mar 2024
Response from Guest Relations on 22 Mar 2024
We are truly heartened to receive your positive review of our hotel. Thank you for letting us know how much you enjoyed it, delighted that you enjoyed your experience and we truly look forward to welcoming you back in the very near future.

6/10 Okay

Nayteeravady

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Did not like the attitude of one of the receptionist And the room was awful Smell horrible
Stayed 1 night in Mar 2024
Response from Guest Relations on 19 Mar 2024
Thank you for your time to give a rating and sharing your experience with us. We appreciate the feedback and have forwarded your comments to the manager concerned. We do look forward to welcoming you back to the Hampton by Hilton London Stansted Airport very soon.

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for the airport.
Stayed 1 night in Mar 2024
Response from Guest Relations on 19 Mar 2024
Thank you for your time to give a rating and sharing your experience with us. We appreciate the feedback and have forwarded your comments to the manager concerned. We do look forward to welcoming you back to the Hampton by Hilton London Stansted Airport very soon.

8/10 Good

Maria Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, airport hotel. Terminal very close. No airport noise when we stayed. Walking with lots of luggage doable but cumbersome.
Stayed 1 night in Mar 2024
Response from Guest Relations on 18 Mar 2024
Thank you for your time to give a rating and sharing your experience with us. We appreciate the feedback and have forwarded your comments to the manager concerned. We do look forward to welcoming you back to the Hampton by Hilton London Stansted Airport very soon.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great as we could walk there from the airport. The staff were friendly and the breakfast was excellent. The only downside was the size of the room which was very cramped for a family of 4 (including 2 teenagers).
Stayed 1 night in Mar 2024
Response from Guest Relations on 15 Mar 2024
Thank you for your time to give a rating and sharing your experience with us. We appreciate the feedback and have forwarded your comments to the manager concerned. We do look forward to welcoming you back to the Hampton by Hilton London Stansted Airport very soon.

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are brilliant. Great location and this was our second stay at this hotel and will continue to stay here when flying from Stansted.
Stayed 1 night in Mar 2024
Response from Guest Relations on 12 Mar 2024
We are truly heartened to receive your positive review of our hotel. Thank you for letting us know how much you enjoyed it, delighted that you enjoyed your experience and we truly look forward to welcoming you back in the very near future.

10/10 Excellent

Christine

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very convenient for airport, very comfortable, in good condition, and breakfast adequate.
Stayed 1 night in Mar 2024
Response from Guest Relations on 11 Mar 2024
We are truly heartened to receive your positive review of our hotel. Thank you for letting us know how much you enjoyed it, delighted that you enjoyed your experience and we truly look forward to welcoming you back in the very near future.

8/10 Good

Eleonora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Mar 2024
Response from Guest Relations on 8 Mar 2024
We are truly heartened to receive your positive review of our hotel. Thank you for letting us know how much you enjoyed it, delighted that you enjoyed your experience and we truly look forward to welcoming you back in the very near future.

8/10 Good

paul

Business traveller
All ok service a bit slow at bar
Stayed 1 night in Mar 2024
Response from Guest Relations on 6 Mar 2024
We are truly heartened to receive your positive review of our hotel. Thank you for letting us know how much you enjoyed it, delighted that you enjoyed your experience and we truly look forward to welcoming you back in the very near future.

6/10 Okay

Emma

Business traveller
Disliked: Amenities
It’s ok for a one night stay. Staff friendly. The sheets were stained unfortunately.
Stayed 1 night in Mar 2024
Response from Guest Relations on 4 Mar 2024
Thank you for your time to give a rating and sharing your experience with us. We appreciate the feedback and have forwarded your comments to the manager concerned. We do look forward to welcoming you back to the Hampton by Hilton London Stansted Airport very soon.

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Relations on 1 Mar 2024
We are truly heartened to receive your positive review of our hotel. Thank you for letting us know how much you enjoyed it, delighted that you enjoyed your experience and we truly look forward to welcoming you back in the very near future.

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn’t be better, perfect
Polite, courteous and welcoming staff , especially at the bar and table service . Food was lovely and the room was spotless and comfortable. I will definitely stay again
Stayed 1 night in Feb 2024
Response from Guest Relations on 28 Feb 2024
We are truly heartened to receive your positive review of our hotel. Thank you for letting us know how much you enjoyed it, delighted that you enjoyed your experience and we truly look forward to welcoming you back in the very near future.